Review #984 Posted on 1.6.26 I've been picking up products here for my wife or gifts for others for 8 years now. Most recently I stopped in on Wednesday Dec 17th to get an order from an online purchase my wife made about a week prior. They let you take about a week yo come pickup items you order online giving you plenty of flexibility with your schedule on when you can stop in, which is nice. This place has tons of hair care products, makeup, perfumes too. They're going to sell products here you can't buy at Target or WalMart. The employees are extremely knowledgeable and helpful with you finding what you need. I know I'll get the help I need when I stop in here for a visit. read more

Whoever their male employee is that they have working there seriously needs to be retrained. I wish I knew his name because I would file a complaint against him but he has absolutely NO customer service skills whatsoever. Honestly, many of the employees there aren't all that friendly or helpful. I hate visiting this location. To make matters worse, I tried to book a hair service for my child and they randomly canceled an appointment that I had already rescheduled. Of course I got their rude male associate so he was not empathetic. I probably will never go back to this location again. Sidenote: I've worked for ulta in the past so I remember being trained to always greet customers and offer assistance to EVERYONE. Which is typical customer service practice. This Ulta needs to do better. read more

If it involves makeup and beauty, and the workers aren't on my back, then it deserves all the stars. Location is always stocked, people are friendly and location is great. I guess only complaint would be to have the tester products like cotton swabs, etc. full stocked. read more

Clean environment, educated staff, the perfume section is beautiful as well. Always have what I need in stock.

Visited 3/27 w/ my mom and had the worst interaction with the male associate with butterfly neck tattoos. He refused to check the back for stalk they HAD when he was asked by both of us for different products. When we are at the cash register, he approaches and we say "that wasn't nice" and he cut us off, said "UGH" with a sassy head turn, and walked away mid sentence. He ignored us in front of all his coworkers and customers, when the store would have lost out on a sale because HE didn't want to check in the back for product they had, he had a terrible attitude and is undeserving of this position. read more

Excellent Customer Service! I was greeted by Cynthia, who helped me locate the product I was looking for. Cynthia, when I checked out, made sure that I was aware my points were going to expire since I am no longer a diamond member. I could of lost $56.00 worth of points. Also, I purchased the Cecred mask, and she gave me a candle that was with the purchase last of two left. I was so happy, and she made my day. Cynthia is friendly and helpful and I enjoyed my time at Ulta because of her. Also, used up all my points. Thank you Cynthia for the tip. read more

I've been here many times, and it's always a great experience. It's one of my happy places. A very friendly and attentive employee, Selena, made sure I found everything I wanted and genuinely cared about the customers. The cashier, Cynthia, was also friendly and funny. The last time I was here with my sis and Mom, I think it might have been the same cashier laughing and joking with us. I love this store - so thankful my wonderful sis gave me an Ulta gift card for Christmas! Used it all up today! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Tracy, California

I visited 1/29/2026 at 2:36. I have an abundance of points I wanted to use. Not one employee spoke to me until I was heading to the line, old signs from 21 days of beauty are up towards the back skincare section & the cherry on top was I patiently stood in line with my bag full of items & the employee let a lady cut in front of me. I politely asked "excuse me does the line start over here or on the other end" she said "Over there you're in the right spot" & proceeded to check the other lady out. I waited but realized both of them looked directly at me & made a decision to be unfair. I left my bag at the front & left. I won't be back to this location. If your employees cannot politely ask a guest to wait their turn or say "Hi this lady is actually next in line" they shouldn't be working there. It's common courtesy to make matters worse, I worked for Ulta in San Diego Mission Valley area. So I'm fully aware a guest should never be treated this way & you are to treat every guest with respect. read more

Went to get a blowout with the girl Kiran. My appointment was at 4pm, I waited 30 minutes for her to get started. I had asked her a simple question nicely before and I overheard her tell her co workers that im complaining? I thought it was kinda weird. She did not shampoo my hair well and did it for 20 seconds my hair didn't feel clean. During the blowout she did not completely dry my hair! You can hear the curling iron making sizzling sounds I was shocked. She was in such a rush there was a other lady waiting for her and had her wait another 30 minutes till she finished my hair. After she finished my hair it was still wet and frizzy. RIP my hair read more

The ladies here are sweet and very helpful. They will point you, or walk you to what you need/asking for. Thanks Tracy Ulta

I went to go to ulta beauty salon, mind you im a stylist myself. I just wanted to get a blow out real Quick and not do one on myself for once. Tell me why i had a stylist named taylor and she was literally talking smack about other employees and that doesn't sit with me Natasha checked me in and i really wish i got her instead she was happy smiling and just seemed like a breath of fresh air. I called to book with her but i guess she doesn't have any times at the moment but she is super cool just energy wise. read more

Ulta Beauty - But the blow out was dope - Cosmetics & Beauty Supply Near Me - Tracy, California

I recently moved to the area and went to go return an item that didn't work out for me. I received the most rudest facial expression from a young blonde man ringing me up. I understand returns are annoying but sheesh save the expressions for after the customer leaves. So no not a great an experience unfortunately. read more

WOW!! I was checking out with a cashier by the name of Cierra at the Naglee location. She inadvertently scanned the QR code rather than the bar code on one of the products. No big deal. They were right next to each other so I can see how it would have happened. However....She had to call the manager to get an override to continue the transaction. The manager comes up and does the damn thing and while she is talking to the cashier about the placement of the codes she says "Yah, some stupid boy did it that way." My response was shock and offended. I said " Why does it have to be a man that did it?". She back peddled and stammered out "Well it was the product placement team then." I finished my transaction and said to the cashier that I am tired of men being dunked on all the time. The problem is not men. The problem is feminist women. Before you come at me and call me a racist, which I am I guess, This not the first time I have heard this at this store out of the multitude of managers that they seen to cycle throughs mouth. This time is different. I am a conservative woman. About as far as one can get from a feminist and racist. This time I went back to the store and made the manager read their mission statement which is posted on the doors out loud to me. To sum it up it says safe environment blah blah blah everyone to feel welcome blah blah blah hate has no home here blah blah blah etc... I asked her if what she said about men was part of the mission that ULTA is embarking on? I told her I am a conservative and I was offended. She leaned close to me and whispered, ostensibly to hide her obvious shame, that she too was a conservative.My response was no you are not or you would not have said that about men. I reminded her that the company is owned by men and they have products that were created by men all over in the store. If it was not for men she would not have that job. I told her she was offensive and that she owed the young lady cashier an apology and she should be more careful about what she says. I also told her I was going to yelp them and contact corporate. Which I have I will never shop there again. read more

I saw Ashley for a single process a few days ago and my experience was fantastic! She was so professional and achieved the color I desired. 10/10 would recommend! read more

Been going to ulta Tracy love shopping at this location especially going to get my hair done by the best hair dresser I have ever had Ashley. She takes the time to explain the process and has achieved my dream look I been wanting for my hair. She does such a great job I'm having her do my daughter's hair with highlights for her birthday. Tracy location is very lucky to have such a great stylist read more

Ok, I love Ulta. The coupons and reward points can really add up. Their brand of products are pretty decent quality and go on sale a lot. The salon is also great - but make sure to make an appointment. When I've tried to walk-in they usually don't have space. read more

Since the pandemic I stopped wearing foundation as I always wore my mask anyways and my masks would get caked with foundation. I'd wear tinted mineral sunscreen, at best. I felt like it was time to get a real foundation for those special ocassions when I want to wear makeup. I came in to return a $45 foundation I'd ordered online as it wasn't my proper shade. I figured while I was there, I'd try to find my correct shade in the same brand. Well, I couldn't find it (bc I didn't see the brand continued on the other side of the shelf) and began to make my way to the counter to return my online item. But then I was like lemme check again and circled the whole shelf and crouched down. That's when Chris approached me to ask if I needed help. He was so helpful and friendly. Even though he's a skin care specialist, he helped match me, he was patient and did a great job! I was sooo happy and it didn't feel like a wasted trip. I just wish this location offered facials. read more

My friend and I asked the same 2 ladies for help. We waited 45 mins and still got no help. They weren't doing anything but gossiping about another female. I will never come here again. read more

I came in yesterday in a panic, going to an event and my make up was separating at my nose and upper lip. Seleena really saved me. She was super nice and reassuring. She fixed my makeup quick. I really appreciate good customer service like that! read more

I like Ulta's bright vibe and open floor compared to other makeup stores. The Tracy Ulta seems to be cleaner and better organized than the Stockton location. Is always weirdly difficult to find an employee to help. Even when I went in on a Monday morning, and I was one of the only customers, it was a goose chase trying to get a shade match. Eventually I just gave up. I also don't understand why some items are more expensive at Ulta? The same sugar scrub costs $10.50 at Ulta vs. $7.99 at Target. read more

Ulta Beauty - Same item is $10.50 at Ulta vs. $8 at Target. - Cosmetics & Beauty Supply Near Me - Tracy, California

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I love this Ulta, even when I am just searching for something, someone is always there, and will suggest me products for my needs. I've always been very pleased with my purchases thanks to them. read more

Highlight recommend Maryanne for eyebrow waxing! My teen won't see anyone else! She listens and gives great suggestions!

I booked a hair appointment. The entire team was AMAZING. My hair stylist was Taylor. She is super sassy and I loved it. She was attentive and gave suggestions how to better care for my hair. I am so happy to have found a stylist that vibes with my sarcasm and also treats me respectfully. Can't wait for my next visit. read more

This is by far the worst place I have ever been to. I heard the management yelling at one of the employees. I was going to buy my wife a gift card. after I heard them treat their employees really bad it made me never want to step foot in this place again I highly recommend staying away from this place. read more

Don't get your hair done here. I paid $300 for a balayage that was not even a real balayage and completely half assed. I regret not walking out when she said the price. But I had already waited two weeks for my appt and had an event later that night. My service provider was on the phone during a large portion of my appointment and I could sense she didn't want to do my hair. When I spoke up about my hair not being balayaged, she applied the color and when she was finished, she walked away and threw her supplies into the sink. The chairs in the shampoo area are also very uncomfortable and aren't meant to be sat in for more than 2 minutes. If you're going to spend $300, I recommend finding a stylist who can actually balayage. My hair cut is also uneven and not layers like I asked it to be. The service providers also talk shit about each other in front of guests. The lack of professionalism is bewildering. I understand that this is an Ulta salon, but you're still paying a hefty price to have services preformed. I enjoy shopping at ulta and will be back for products but will not be returning for any hair services. read more

Shoppers with Ulta has always been a hit or miss when it comes to service. There has been a lot of variances across locations. I was in town for a wedding and decided to stop in and grab some makeup. Selena color matched me with some foundations and concealer. She did an OUTSTANDING job! She was friendly, knowledgeable, and extremely attentive. She's an asset to their business. She was also very patient and consultative which is very rare these days in retail. Also, the gentleman who assisted me at the register when I was checking out was very friendly and helpful too. I'd highly recommend asking for Selena if you come in and have product questions. You won't be sorry! read more

Ulta customer service is a pathetic joke. I was charged $361.30 with no proof of purchase in their system so no receipt could be printed and I couldn't get the stuff I purchased! Customer service made me go in circles and in spite of numerous calls, providing credit card statement pdf, more of payment and last 4 digits of the card as they had asked in order to refund, the answer was that escalation team is asking for a receipt. This was communicated via email the very first day after calling and also reinforced by the store manager. Finally, with no hope of getting my refund from Ulta I filed a dispute through my bank. Please be cautious if their system is slow. Don't swipe your card or make the payment. Ask them to try another system. I'm regretting it big time, however, would like to prevent anyone else having to go through the hassle that I had to. read more

So the hairdresser that made comments out loud about her dogs going Into a coffee shop in town. Yeah, I heard you. I heard all three things you said. Very unprofessional. The matter of your dogs have nothing to do with my shopping in Ulta. If you have a problem with me don't try to harrass me at your place of employment. You almost cost the store a $350 purchase. read more

Had my haircut at the Tracy,Ca location. I asked for a stacked bob haircut. I was so angry. My hair is completly chopped up one side on side is cut completly different. I can not even style my hair. I had to pay 60 dollar for this horrible cut. I tried to avoid Supercuts to have a better cut I guess that didn't work. Ulta should make sure their Stylists know how to cut. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Tracy, California

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if I could give them zero stars I would. They are extremely unprofessional and have untrained staffed. I looked forward to spending my money at the salon and getting my hair done, with a prior appointment I had booked in person. When I walked into the store today happy thinking I was going to get my hair serviced done, I was shocked for the lady to tell me I had no appointment and blamed the receptionist who was there for not completing the process on the computer. train your staff to do their job. She asked me to come back. why would I l? after not getting my first appointment even scheduled by the employees themselves. it has happened twice already!! Why would I risk for them to not have another appointment scheduled correctly and come again and waste my time. read more

Find a different Ulta. Things are mislabeled and not where they belong. Spent allot of time trying to find items that are clearly marked in big signs to find they are not there but totally different brand. read more

I have setup an appointment with the so called Elite stylist Ashley for getting highlights done for my black hair. At the time of setting up the appointment she sounded as if she was the greatest hair dresser and even through out doing the highlights but her work is an absolute mess. She did bleach and tone my hair and the front pieces were orange and din't lift the bleach at all. So i asked her to fix and she told me come the next day and she would fix my hair for free by lightening the front pieces. When i went the next day she put up a lame story that she would only tone my hair dark for free not lighten the front piece as her manager told her to charge for lightening front piece and use only 10 foils. I agreed for paying and lightening it hoping to get better with the front piece. But after lightening she over toned my hair which made my hair way more orange not only in the front but at the back too. I look like a joke. It looks terrible. I am depressed and hurted to the core for the work she did on my hair. I have paid 320$+142$ extra for this awful look. BEWARE when considering this place for getting your hair colored. I regret and never recommend any one to get their hair done here. read more

I give negative 5 stars if I could on here!!. Worst experience with Ashley the stylist. She was absolutely rude, disrespectful, and did not have any remorse or empathy after treating me the way she did. And the "so called" management did nothing to remedy the situation. They literally just stood there and I just left. I've been an ulta customer for a long time and wanted to try the salon. NO WAY. I Wouldn't trust Ashley and her terrible attitude with a 50 foot pole around my hair. NO GO !!!! Why is it so hard for people to just be kind?! Especially at ulta! At the hair salon! Excitement went to despair hard and fast. NOT cool. read more

Ok, this store is usually a s show so I don't ask for help when offered. But when I'm ringing out, Biennell, maybe go the extra mile. I had $8. I could have applied toward my purchase and instead of seeing that and asking if I wanted it applied, she told me she'd need to start over for the second time. Dude. I am a full on Karen but just wasn't in the mood. read more

I've been going to Ulta Salon for a year now, and I have nothing but great words to say. They're polite, always have a positive energy, very transparent and helpful! Amazing place, the prices are great too! Shout out to Taylor, great service! read more

The salon in Tracy location needs to fix their appointments and don't waste time when you book appointment and they say it's canceled when it's not canceled by client, they don't have a good service or good appointments to do your hair or make up I don't recommend the Ulta beauty salon in Tracy read more

Rave to Ulta beauty for saving the day. I couldn't find a makeup artist to do my daughters makeup. The staff was so helpful and they squeezed in her in and did her makeup for her senior pictures. Thank you Mari in the Ulta salon we are very happy with how it turned out!!!! Ulta Beauty read more

Vera was so helpful in finding me products I didn't even know existed! She was very knowledgeable and every product I needed and taught me how to apply ones I never used! Will shop here again just for her advice! read more

5 stars for your employee Amaya!!I still remember her name i was like this girl is so pretty and such a sweetheart! I went in there today as a new resident of Tracy to pick up a few things& had never been to this Ulta. Mind you i had just woken up no makeup no nothing & looked like straight crap but Amaya walked over &asked if i needed any help. (I mention the no makeup bc some makeup counters or stores are assholes when you dont walk in with a full face or act like you dont know anything about anything) Im thankful she asked bc I have my eyes set on a perfume I'll be coming back for later but I was looking at the wrong one the whole time. lmao i would have came back for the wrong one & been mad. She also gave me 2-3 other recommendations. She actually seemed interested in helping me not just bc its her job. Later i ventured off on my own but saw her talking to 2 other customers & with just the best customer service skills. I would keep coming back if shes gonna be helping me out just bc she was so nice!! :) Also, the cashier Debbie was very friendly. Great experience, I'll continue shopping here for beauty needs! read more

The associates here can be helpful but most of the time you're on your own. I downloaded the app since that lets you find better deals than the store sometimes. I've called with questions several times and they put you on hold for a long time so that way you get tired of holding and just hang up. I would probably shop at Sephora if we had one in Tracy. read more