Love the customer service here and how good quality it is and the store is very clean.

Always a pleasant time at this Ulta. I find products I always want and can't get at most places. The free birthday gift I get each year is always great in Ulta. I got the viral Bum Bum cream as my free gift in my favorite scent. I bought eye products from Nyx that I can't find in other stores and used my 20% off coupon. Staff is always helpful and professional at this Ulta. read more

Ordered some Christmas stuff for the wife online, wanted to add a bit more in store, and had no idea what I was looking for or where to start. Lucky for me, the crew here were a bunch of rockstars, and one of the associates listened to what I was looking for, walked me around to a few items, and gave in-depth explanations, and explained why they would make great gifts. I know the holidays can be frustrating for a lot of people in customer service, but I was glad to have associates like these to lead me on the right path! read more

My brothers and I have had nothing but good experiences from here. I was compelled to leave a review as I just got back from this location to make an exchange which was quick and painless. Thank you to the associate that helped me (pretty lady with freckles and glasses). My apologies for not getting your name and properly addressing you in this review! read more

The person who greeted us , I believe she may have been the manager ? She appeared to be Indian with jet black hair and was wearing all black. It was so obvious that she was profiling my husband and I, and was only following the black people around and asking them profusely if they need help. I go to Ulta often and never experienced that, the cashiers are always nice but management needs to be less obvious when they're profiling people due to the color of their skin. It's unprofessional and in this year 2026, it's embarrassing. read more

If I could give zero stars I would. I had an appointment today to get my hair done so I'm in the salon. I'm greeted by the workers and everything and I wait for my appointment time which was 12 PM. It was a little after my appointment time so I checked my confirmation text just to make sure I wasn't super early and I wasn't but my appointment was pushed back to 12:15 and I did not get a call or a text. I did not mind waiting the extra 15 minutes, but when I waited an extra 20 minutes then to find out through my appointment dashboard that my appointment was moved back to 2:30 I was very upset. I have been going to this Ulta since 2020 and it has just declined with customer service. I wouldn't be so mad about the situation if I would've gotten a call or a text asking if it was okay to move my appointment time back. I make appointments for a reason. I don't mind if they are pushed back 15 to 30 minutes but when they are pushed 2.5 hours later, I'm not gonna sit there and wait because I have other stuff to do. So I will not be returning back to this Ulta anymore although I love the stylist I always book with, but I cannot continue to do this read more

Good selection for size of store. Friendly staff and was greeted when I entered the shop. They have a decent selection and was able to find everything I needed. read more

While trying to resolve my experience with Ulta 22150 zip code, they assure me that the price of the website doesn't mean that the price at their location will be the same. We have exchanged emails several times and yet they are asking for my email address. They have addressed me by my full name and are still asking for my name in the email exchange. If you want to do business with Ulta, please be advised that their proprietary information posted on their website has been found to be incorrect and they don't mind at all. read more

I made an appointment with one of the stylists for hair color A MONTH in anticipation. They call me 30 minutes before my appointment saying they were doubled booked and couldn't complete the service. Right before I leave to go on vacation too. Avoid at all costs, especially if you have an important event coming up. read more

The cashier don't know how to explain anything correctly. Im not tryna be a Karen, but it's confusing how you work at retail job and don't explain to a customer before doing a return or exchange. I will not be shopping at this location never again.. read more

Hello this is a problem for Ulta shoppers. I ask my friends and they also scared to shop at ulta because we are not white so they think we shoplifting. I not shoplifting. I like to walk around looking while my husband grocery shop. The lady I don't know her name but they said she is a manager walk past me, I say excuse me and she put her hands up to let me walk by without saying hello. I was nervous so I call my husband to say they don't want me here. Then I was in the isle near charloted tilbury and I see the same lady leaned over near the mirror watching me with her arms crossed very angry at me. My husband say to leave cause they could call police if I'm not going to buy anything so I go outside. At Sephora they don't mind me walking around a lot of times. I think you need police officer to help with problems. Please. read more

I was looking at Tarte brand..there was an associate nearby I needed some help but she seemed preoccupied so I did the color test my self at there testing stations I know she saw me because I went back in forth a few times so it had been a while I was in that section but said nothing and I was kinda taking back because everyone always seemed helpful but a white lady came she immediately help her I was very disappointed..I've never had that problem in there or any other Ulta I would've left my purchase there but I needed for a trip There where improvement needs to be read more

If I could leave a -5 star review for this place I would. I have NEVER felt so threatened by an employee at any establishment before as I did at this Ulta location today. I walked in to purchase some products and as a diamond member I'm easily spending $400+ here regularly. As I'm browsing, I thought I'd ask for a shampoo blow dry while I was in the store. First off I walk back to the salon where no one acknowledged me and they don't have a reception desk anymore so I asked one of the employees on the floor and she was able to walk me to the salon and said Chelsi would be able to help me. Well, Chelsi was in her coat still as just looked at me and I said hello to her, asked if she was Chelsi which she replied "yes" and that's where the interaction began. Very unwelcoming and she seemed very bothered that I was there. I ignored it and we continued. I explained to her that I am looking for a shampoo blow dry which she asked "do you want a round brush?" I said "I mean, I don't know what that means, I'm here for a regular shampoo and a blow dry" ... I have never been asked that question before at any of the salons I've been too and as an ex hairstylist myself I've never asked anyone that question. It's a given when someone asks for a shampoo blow dry we blow dry their hair with products and tools and make it look nice and blown out. After the shampoo, Chelsi walked me back to the chair, started to blow dry my hair and in less then 5 min she stated that she was done. I froze for a moment shocked at how frizzy my hair looked and I asked "that's it?" In which she replied yes and I asked her if she was going to style it and smooth it out. She said "that's what you asked for a shampoo and just the blow dry. If you want me to use the round brush it will cost you an additional $21" I asked her how much what she just did cost which she was not familiar so she went to find a manager. Then she got the booklet and I looked in there and it clearly stated in their description that a blow out was shampoo and blow dry with a round brush. Then the manager comes over and tells me that "you didn't tell her you wanted a blow out, you said a shampoo and blow dry and we don't have that service." Which clearly again it states in their pamphlet that they have a shampoo blowout which is the same thing which again she argued with me that "no, I have to say a shampoo blowout because what I asked for is actually a cleanse treatment" so I asked her if she could show me where that is, she does and right there in front of her I showed her where it says the cleanse treatment is an hour long process and what I just went through didn't even take 10 min. She said "yeah so she'll do a blowout" perfect. That's what we need. Well, the manager walks away, Chelsi comes back and hands me a notepad and asks for my information and at that point I explained to her that I'm really confused what's happening and she widens her eyes, throws her hands up and says "you know what, I'm just going to get started on doing what you want" and she said it with such attitude, at this point I'm beyond confused what's happening and asked if I could speak to the manager again. She quadrupled her eyes, tilted her head and looked at me. At that point I was like absolutely not, I took off the cape and towel from around my neck and asked to see the manager and explained that the attitude is truly unnecessary. She doubled her eyes again as if she was ready to start fighting and she walked away saying things and I said honestly; the attitude isn't necessary. She started screaming that she doesn't have an attitude, she starts laughing and walks towards her manager and 2 other employees and starts saying things so I walk over to them and start having a conversation with the manager Candace. Chelsi goes into the next aisle and again she tilts her head and widens her eyes and I asked the manager to turn to her and read more

It's okay, but I prefer Macys. For women this might be where it's at, so please take my opinion with a small grain of salt. As a nutty creature, I'm not worrying about my beauty routine. As far as I go, soap washes everything, and I do like colognes. They bring a level of playfulness or maturity, depending on the occasion. The selection of colognes is limited. Also they seem to, not have the stock of Macys as well. For what it's worth, I have found good customer service here. Some Ulta's feel like they are as warm as a cold fish. This one's the opposite on that. The employees are helpful and friendly. Springfield Mall being so close, along with the Mixing Bowl, logistically it can be a cluster. Yet if you're in the area, it is worth checking out. read more

I'm in a go in and get what I need and then look by myself type of girl so I already don't really like people coming up to me asking if I need help. Luckily for me this store no one will come up to you, let alone say hello when you walk in the door. Isn't even my biggest issue with this place, I go in and I happen to pass by the clearance rack. I notice a Rabanne Fame Perfume which usually go for $134 for the 1.7 oz. I've brought one before. I'm like oh great a good deal, I pick it up and look at the yellow sticker $134.45. Now I'm thinking in my head what the hell maybe it's wrong but the more I look at the price oh no it's right. So I go on the website, Ulta.com and look up the item $134 plus shipping. I find this crazy so I put it back, when I go to check out, I asked the woman checking me out how they decide to price the items on clearance, she didn't really give me an answer and kinda just brushed it off. When I informed her that it was cheaper online than it was on the clearance rack she said oh well, we can price match it to our website. I said so your idea of clearance is taking 45 cents off? I couldn't believe it. I could get the brand new product online for cheaper than I could get it in store on the clearance rack. And could get it even cheaper, not ordering directly from the Ulta website. I still never got a definite answer on how they marked down clearance whether it's a store thing or a company thing, but they are crazy. Best advice to anybody buying from the specific Ulta to double check online prices if you happen to see what you think is a good deal from the clearance rack. read more

I only go to this Ulta because it is close to home, but I will start going out of my way. This store is always full of associates yet absolutely NO ONE is helpful. Everyone is rude, they stand in groups talking, and don't bother asking if you need assistance no matter how long you're standing and looking. Sometimes you can't tell the associates from customers because it's like they all intentionally blend in to avoid actually providing customer service. Thankfully, the website always works when I do actually need help read more

If you want to be racially profiled by store employee Julie please come to this location. I actually come here often and I'm not sure why Julie thought it would be a good idea to follow me around and then she made it so obvious, as if I didn't know her foolish self wasn't following me. Yes, it's a problem to be profiled and I don't appreciate it. I asked Julie if she wanted to walk with me since it's clear she was bothered by me walking around. She wanted to play dumb once I called her out. Ulta love to have "black owned brands" in their store but clearly don't like to have black people in their stores. Do better, Julie. read more

What started out as a frustrating experience (not the faultof the store), turned into a great customer interaction. I ordered on-line for pick-up like I have done dozens of times in the past. For some reason, when I went to pick it up, my order had been sent to Springfield, MO. I use the pick-up option because I have some health issues that cause a lot of leg and back pain but I do like to get out of the house. So it's easy to just pick up and get a little fresh air. As soon as a couple members of the staff figured out the error, one staff member jumped into action. She sat me down at the make-up station, called the Missouri store and cancelled the order and then walked around the store and picked up my order and took it up front. She made sure I got all my Ulta point credits and my additional coupon. I was truly in tears by her kindness and willingness to go the extra mile. It wasn't busy and the staff up front were chatty and having a good time but never once did they neglect the customers. I'm surprised at the low rating. I have always had a great experience there and this one was above and beyond. I wish I'd gotten the name of the woman who helped me. It was around noon on Sunday, August 17th. She deserves special recognition. read more

It's been 2 months since the remodel. They still do not have doors on handicap stalls for the restroom. This has been escalated to on site management as well as corporate. No one cares. This is not an ADA friendly environment and is not safe for ADA needs. Do not recommend. 0/5 stars if possible. Floor staff ignore you. Management is nonchalant. Mina and the salon staff are the only ones worth the time and effort for the visit. read more

No wonder this ulta has a low rating. They don't disappoint with their customer service or lack of it, I went out of my way to go to this Ulta in Springfield. Virginia was the rudest person I have ever encountered at an Ulta beauty store. Lisa, the manager was no better. She thought it was too inconvenient for her to come out and speak with me and hear my concerns. I'm not sure I'm ever going to shop at Ulta again, but certainly not the Springfield location! The competition is fierce and I do not have to give you my business. Other beauty stores would love to take money away from Ulta. Please teach your staff customer service and your managers management skills! read more

As someone who prefers online shopping and the self-check out lines at grocery stores, I was very pleasantly surprised by Virginia's friendliness when checking out. She even let me know about a discount for the brand I was purchasing from so I ended up getting an additional item at a discounted price. Information aside, I think it's been a while since I had a positive customer service experience so I wanted to drop in and just say thank you for making me feel great about shopping there. read more

Mina is a master stylist and has done my highlights for years. I would never go to anyone else. She goes above and beyond for all her clients and is not only talented but kind. I always get compliments on my hair. She is the best! read more

I have started my gender transition and am trying to figure out the world of makeup. Ulta does a lot of marketing that they are open to all, but that was not my experience knowing the Springfield store. After 25 mins and two sales associates saying "they'd be right back". I left receiving no assistance. Many other customers received full assistance as I waited and saw the same associates switch customers. Do you need to look a certain way or be a certain level of passable before Ultra sees you? Very disappointed read more

I'm giving them 3 stars because they're just an average Ulta, with a dirty bathroom. Customer service is hit or miss every time I come here. Parking situation can be tough to deal with at times. read more

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When i walked in, no one greeted me but there were several associates behind the counter talking. I came to make a return so i stood near the cash wrap waiting patiently. No one was busy, just talking while i stood to the side. When i was finally acknowledged and told the cashier that i was making a return she made a face along side of tossing my receipt to me, instead of handing it to me. A few Caucasian women walked in and the ladies chatting behind the cash wrap stoped their conversation to acknowledge them but i received a cold shoulder. read more

I love this Ulta. It's big and spacious with a ton of staff available to help you locate an item. I came in for a hair color conditioner. I approached an employee who was so helpful, she helped me locate the item and also pointed me to where their Benefit Brow Bar is. My item was unfortunately out of stock so I went ahead and got my eyebrows done. You can make an appointment online but Rhitanny, the brow arch expert, had no problem squeezing me in. I've been getting my eyebrows threaded for years so was hesitant to try wax for the first time. Rhitanny made me so comfortable! She mapped my eyebrows and gave me a clean wax. She finished my appointment out with aloe Vera gel to cool the redness. I'm very picky with who does my brows and I'm amazed by her service. read more

I had a hair appointment with Mina B today who is supposed to be a master stylist. I told her I just wanted a 1/2 inch trim and showed her a picture of the style. She proceeded to cut my bangs without asking (I was growing them out) then cut WAY more than half an inch off, it was closer to 2-3 inches. When I tried to stop her she didn't even respond and continued cutting. When I told her I was not happy about her cutting the bangs, she denied doing it! Never apologized for cutting more than I asked for; just continued to justify it. Told me "don't worry your hair is still long." It's my hair, please don't cut more than I asked for. If she had simply at one time apologized or tried to make it right I wouldn't mind. But having to continue to tell her what I asked for/didn't ask for when paying for a service is not acceptable. I am giving it two stars because she was kind generally, and also it's not like it's an ugly haircut; but just please listen when your customer tells you to stop cutting the hair! read more

Springfield Salon review: Upset. Went in for my appointment (my hair was not washed and "detangled" yet. However, ridiculous that you have to do all of this PRIOR to going to get your hair done. I say this because it's not as if I had matted dread and was breaking combs in this piece. Nevertheless, I saw Destiny, and she was cool... or so I thought. Long story short, she couldn't style my hair... like literally could not find a product to get my hair to curl. Now normally I would have lost my shit. (Day before Thanksgiving) but I thought "ehh, I love MY twist outs anyways no biggie." Also, I was like it's only $60 I really need my hair washed, I broke my toe so legitimately couldn't stand to do it. Again though, I want to be clear I appreciated the wash, the issue is... although she couldn't style my hair (which I still wasn't mad about, she charged me $15 for a detangling fee. Lolololol, not me thinking she was taking $15 off for not being able to style me... but up charging me! LOL Yeah, I said never again... also at no point during my appointment was that mentioned until the end when I walked out of my APPT. With a damp bun to go home and finish my hair. Not to mention I am a black woman, that was getting my hair done BY a black woman, our hair doesn't just comb out easily, combs do not just glide through... be for real. Do better, and be better Ulta Salon... ridiculous. Should be ashamed of yourself.. - Baffled. read more

it makes sense why this store is badly rated. It was my first time there and I was waiting on the wrong side of the line and nobody warned me about it. Five people chatting in the front while customers are waiting in the line. read more

In response to my complaint about Ulta to the BBB of Chicago and Attorney General's Office of my state and my police department, LACIE KAPSALIS OF ULTA GUEST SERVICES responded with the following: "Thank you for your patience. A rewards account does not need to be created for a return; however, per our returns process on Ulta.com, if you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID). The store operations teams has addressed your experience with those involved as per our internal processes. Best Regards, Lacie Kapsalis Guest Services Advocate" Clearly, Ulta is attempting to provide a deceptive response. I'm able to provide a copy of the original sales receipts and a refund was issued, so clearly Ulta did not have any problems determining the price. Further, ULTA HAS REFUSED to address the issue that they used either my personal or someone else's information to create a Rewards member account that I declined without my knowledge. I've asked them to explain 4 TIMES. THEY REFUSE. read more

I've managed my hormonal acne fairly well now for several years, until I was recently strong-armed into purchasing an overpriced Juice Beauty package by one of the associates working the floor. That was the second time in a two month period that the SAME employee, who works for a different brand entirely (her words not mine) approached me about this brand, so I figured I'd give it a go--especially after she said how bad the current products I was using were, which thinking back on it now, was pretty rude. Now, I'm wishing I'd politely declined and purchased the Origins products I originally came for instead of being talked into buying a toner and nighttime moisturizer that have left my skin inflamed, raw, and covered in blemishes/pimples that were NOT there until I started using these products 2 weeks ago. Now I realize someone can't be held accountable for another person's adverse reactions to a specific product, for all I know it could work great for others, but I wanted to leave this review because I felt like her sales tactics were not only pushy and overbearing, but also misleading. She touted that this product contained no smell, and was therefore great on sensitive skin, which was later recited nearly word for word by the cashier who checked me out--as if it'd been rehearsed as a group. This turned out to be not true at all, as this product has a very strong citrus smell and burns your skin once applied. Makes me think that employees were somehow incentivized/commissioned to sell this specific product, even if it's not the best fit for every Ulta shopper. For that reason I'm leaving a negative review because I feel like I was talked into buying a crappy item so they could make some type of quota. read more

Found everything I was looking for. Friendly staff. Clean bathrooms. Good parking and if you need coffee after shopping there's Starbucks in the same shopping center. read more

This is a review for the Salon services. Sara did my cut, and it's one of the worst haircuts I've ever had. I can't believe her cuts are $70. I could've saved myself $50 and went to Hair Cuttery. They might have even given me a nicer cut. The cut is very clearly done carelessly and without skill. When she went to cut the layers in my hair, she pulled all the hair to the front, covering my face, and then just snipped it from there? I'm not a hairdresser but the whole thing just seemed careless. She also does not take direction from clients well, and seemed offended that I would even question what she was doing when I asked. read more

Predominately catering to women, Ulta also has a nice stash of Men's products(e.g. Hair, Cologne, Shaving, etc...) My favorite Matrix Biolage Shampoo/Conditioners are: 1. Scalp Sync Shampoo 2. Scalp Sync Conditioner 3. Normalizing Clean Reset Shampoo Scalp Sync Shampoo Capable dandruff control/Soothing effect on the scalp. Normalizing Clean Reset Shampoo When I feel like my hair is getting "too conditioned" to the Scalp Sync Shampoo, I change. By switching, it keeps my hair guessing/more hydrated. Scalp Sync Conditioner For any hair type, Scalp Sync Conditioner adds balance/smoothness to the hair. Don't overuse! A little goes a long way. So your hair is looking tight, what now bro? You stink dude! Put some cologne on...don't u wanna smell nice for the girls? My top cologne picks: 1. Versace Eros: Fruity/light. 2. Christian Dior: Medium blend. Combined with Sandalwood/hints of citrus, Dior is well-suited for anything life throws at you. Cool feature: Like radar, the magnetic cap quickly locks onto its target(bottle). 3. Drakkar Noir: Sharply priced! Doesn't hold you down. Just small touches throughout the day keep you at your best. Take advantage of the sales: A few times every year, you can save 40% off the bulk Shampoos/Conditioners. read more

Ulta Beauty - Hair Salons Near Me - Springfield, Virginia

I would have to agree with the comment about the rude workers. I don't stay here too long because of the caty workers. I was standing in line while the workers chatted.. no basic "thank you" even though I had and always say it first. I always wonder how these people get hired in the first place.... do they just pretend to be nice during the interview? read more

I have found the customer service for Lancôme to be excellent and have purchased more there than I usually purchase at Lancôme at Nordstrom. Some of the stock levels for other lines like CLARINS has been hit or miss. I have always had friendly exchanges with the customer service people at the check out so no complaints there. I've never had to return anything so I can't speak to that. I do have a membership in their loyalty rewards and I do appreciate that system. read more

It's been awhile since I have been here. I needed someone who curl my hair and straighten my bangs for an event. I don't own the hot tools at home for fear that I will over use them and damage my hair. Rosa curled my hair. She is so friendly and a great person to have conversation with. I will be back again soon for the same thing. read more

I came here to return 3 items, 2 $8 Color pop Liquid Blushes and a $21 hair mousse.I get my hair done every 5weeks (at another location) I never return items unless I absolutely do not like them. These blushes were so oily I found myself reapplying constantly just to keep the color. I had them for two weeks. I finally returned them and was informed by Luna that my return would only be accepted just this once because there was not "80%" of the product in the container. Mind you, I don't know how this young lady could eye ball and tell there wasn't 80% there was at least 50% of it in there. I explained it was so oily and I had to use more just to get a decent pigmentation. She continued to babble on about how I would not be able to return something in the future. I asked her where on the RECEIPT it said it had to have 80% she could not show me (because it doesn't state that on the receipt) I go into Ulta because I love makeup and this young lady harassing me over $8 blush when I spend THOUSANDS yearly isn't professional. I am well aware of the return policy. Please train your staff to not harass us shoppers who simply did not like a product and want to return it. Also I wasn't even asking for my money back I wanted a store credit to shop. That evening I ended up spending $282 but my whole interaction with Luna was very upsetting. This interaction with her left my experience that evening terrible. read more

Some staff here are nice and down to earth. Others feel to pretty to be bothered. Overall I like shopping here and I usually end up helping myself unless someone pops by. Great selection. Ok staff and a decent location. read more

Ulta Beauty - My ordinary haul! - Hair Salons Near Me - Springfield, Virginia

The manager is rude and unprofessional appearance wise. Was very unhelpful with a nasty attitude, loud pink hair, and dirty uniform. I also witnessed her reprimanding an employee in an unsavory manner in front of customers. Extremely unprofessional as previously stated. read more