I only go here for the products. They have the WORST customer service ever. I have literally been treated nicer at any other store I have ever shopped in. read more

Nancy was super helpful and made great selections for me by asking thoughtful questions such as what my normal routine is and what type of skin I have. She selected really good colors for me! Such an eye for detail! She is a true Rockstar! read more

Unbelievable. This place is worse than a used car dealership on 82nd ave! These sales woman (and men) are like vultures. No one listened to what I asked, they just told me what my wife "needed". It is very obvious they feed on men trying to do something nice for their wife's or others. I know the only reason I was taken advantage of was because I was a man. #metoo. read more

Worst ULTA location ever. The setup. The customer service. Everything is just Bad. I'll drive further just to avoid this Ulta quite often.

Worst customer experience ever, I walked out of there in tears! I was trying to exchange two damaged items (eyeshadow)I recived online, they didnt have the colors in stock, so it turned into a big deal I guess! Not helpful, not polite, the store Manager was more rude than the clerk. Completely unapologetic, and made me feel like I was a burden to her. I never want to step foot into that store again, which is sad because its the closest location to me and I love the selections, and great sales! This is the 2nd time I've felt very unhappy about the customer service at this store..a smile and politeness should not be asking to much from a retail store. read more

Mikayla (I believe she is the assistant manager) is the sweetest! She helps me almost every time I shop here, and she is so helpful. She is very knowledgable about the products and she is always willing to assist me in finding the best product for me, even if it doesn't happen to be the most expensive one. She takes her time shopping with me, even if she is busy with other things. I buy nearly all my beauty supplies here. Mikayla is the best! Have her help you if you shop here; you won't be disappointed. read more

The employee, whom I believed was named Isabella, was so incredibly kind and helpful. I truly felt so comfortable talking to her and asking my questions and she never made me feel like a burden. She deserves a raise. I'm very happy with my purchases and I will definitely return to this ulta. I will be recommending my friends and everyone I know to come here, because the customer service is amazing. I have never written a review before this, but I was so impressed. Thank you again Isabella! read more

My favorite place to shop for cosmetics! I love the wide selection, and I always find something new to try. I recently got a haircut here too. Kaila is amazing at what she does. She knew I had issues with my scalp, but she didn't judge and made me comfortable during my visit. I would definitely come again for another cut. read more

I dont buy a lot of make up I am just learning about new product and have had my eyes opened to the difference in purchasing quality make up. I travel a lot forwork and most ulta stores have been super great in helping be informative and suggesting new product. It doesnt take much to convience me to burn money. After going to the ulta at lloyd center location and feeling snubbed several times I have started making the treck to the Gresham location. I've always had excellent customer service. This time was a bit different maybe I'll blame it in the remodel but the amount of staff vs having to ask someone for help seemed a bit off. I left and came back and the staff that did notice me this time around was great and helpful. Suggested a new product that i purchased even more exciting it came with free product that I was excited to try. Sold. Except they were out of it but not aware of the signs. With as much as I hate the mall I guess I'm switching to sephora the prices may not be a better deal but the service is and I dont feel like I'm bothering staff when I go in there. I'm mostly just bummed that both of the nearest locations of ulta at home have kinda been lame lately because they have been so great when I travel. :( read more

I was in today in at the Gresham Location, my cashier (Lindsey) forcibly signed me up for an Ulta credit card without asking me. She rung me up and wouldn't take my in-store coupon until I press the accept button. I repeatedly asked her what that was for, she finally said that she signed me up for a credit card. I asked her to cancel it. I was not interested in getting a credit card. This is highly illegal, and very inconsiderate, some customers cannot afford to take credit hits. Please coach your employees to be better sales people, and not put your customers in uncomfortable situations like this one. read more

I felt as the employee's are not truthful as i was at checking out i had a 20 percent off coupon sent to my smart phone the employee said for a another 20 percent off to apply for the ulta card as the infomation was completed and it went through she changed what she had said she stated that the first time i was to use the ulta card i would receive a 20 percent off she was untruthful to get a credit card application filled out ......i feel this was really taking advantage of a customer and i will probably now deny the ulta card as i feel as a customer lied to so that the company can benefit from it there is no added 20 % off your purchase only the first time the card is used when received they have lost my trust in them as a long time customer for years and years .......this was not ok to customers.. read more

I purchased a online order from this store. When I arrived I did some shopping. While the associate was ringing up the items I was purchasing I asked if she could also pull my online order. There was another employee nearby and she asked her to help her out, the other employee asked her why she needed help. Her reply was because she had a line. There was only 1 person behind me. Either way, the second employee asked for my info and looked for my order. She couldn't find it. She told me my item was put back because I didn't pick it up on time. I showed her a text , showing the latest date for pick up which was 2 days away.. She referred to some paperwork for more info ( which was great) she was using was the resources that could help her. There was a check mark next to my name, she asked the associate next to her what the check mark meant ( this is the same associate how had just rung up my store purchases) she let out a big sigh and came over to take a look. She replied she did not know what it meant. They both took about 30 seconds to look for my order and it was not located. i was informed my order had been put away. I asked if they could check 1 more time. One of the associates ended up calling a manager asking for help. The manager showed up, entered my information into her handheld, looked under my last name and there it was. I cannot imagine where the other associates were looking , but it wasn't under my name:. I understand we are in a pandemic and employees are stressed out and businesses are understaffed. This seemed to be a training issue. Re-addressing pick up procedures as well as good customer service would be helpful. read more

5 stars to my fave staff member Sophia from clinique. She always is so honest and makes sure that i leave with the best stuff!! My skin is wayyyy better since she has helped me not only that she always helps me choose the best make up too! Only reason for four stars is because shes not always there and you are always outta stuff. I tell all my fr iends to look for her there for any help. Love her!! read more

No one likes to shop at a place that the return policy sucks! Got a gift from here, clearly said Ulta cosmetics, but because I had no receipt or gift receipt could get nothing for it, not even a marked down instore credit, very unhappy with return policy, poor customer service read more

I completely understand why this store has only 2.5 stars. I went into Ulta yesterday and was there for about an hour and a half just looking around for new products - I had some extra money to spend! Not only was I NEVER approached to see if I needed help finding anything (which I definitely could have used some help) but I wasn't even greeted when I walked in the store. Not one staff member said a word to me the entire time I was in the store (aside from checking out). And keep in mind... it wasn't busy and there were plenty of girls either standing around or constantly walking by me or around me which I'm guessing they were treating me like I was shoplifting... funny thing is I didn't even bring a purse in to avoid that sort of treatment and I spent OVER $200 and had plenty more money in my wallet. The only girl who was slightly nice/helpful was my cashier when I finally made my way to the front of the store to check out. The best part of my entire experience was watching them go up to other customers and ask how they're doing/if they needed help. These girls need to not be so judge-mental. Like am I not pretty enough to approach or something? Jk I know I'm pretty. Anyways needless to say I love going shopping at Ulta - however I can't say I'll be coming back to this one unless I absolutely have too. The owner/manager might want to think about retraining their employees in the customer service department before they loose any more customers! read more

Ulta Beauty - Just to show that I actually went shopping here yesterday!!! I could have used help with my foundation color matching among other things. - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

ULTA as a company is wonderful! I love this store and what they have to offer. I recently moved to this area and WOW the staff here are all so rude and so stuck up I would never come here again. ULTA- please fire the Asian girl with green in her hair that works here. I have honestly never met someone so rude who works in customer service. Not to mention, do any of the staff even smile? The staff that sells the high end products are okay.. It's the girls who stock the drug store products that get me. The drive to Lloyd center is worth it. The people who work here are awful. Save yourself the trip. read more

Went in for a bang trim, left with a lopsided botched ruined bangs. I had to rush out and find a talented stylist immediately to fix it. I could have done a better job myself. Worst ever read more

I've been coming here for years but lately they have nothing but rude staff. They don't say hello or anything when you walk in. Also the salon people and the people at the main cash register can clearly see you waiting in the salon line yet no one comes up to you to see if you need any help. Might have to find a new eyebrow place even though I love the way my eye brows come every time Angela does them. read more

Great selection in products. Went with my gf to purchase some facial products, minutes later security showed up to literally watch us shop. Won't be shopping here anytime soon. read more

I always visit this store every summer. I get all the beauty supplies I didn't pack and more. For some reason, I see "no sales tax" and I think it is a license to shop for everything I don't need. I still love it. Ahhh, retail therapy. read more

Just go to Sephora. The staff here is unhelpful and rude, the selection is pretty lacking, and the return policy is ridiculous. It's a convenient location but the store always seems to be understaffed and disorganized. read more

i fondly call ulta the poor girls sephora. they have the higher end brands as well as the drug store favorites. basically a super large and super wide variety of makeup, hair and body products. i would have to agree that the sales people are not helpful or to be consulted. basically, know what you are looking for and know that you are either gonna find it on the right hand side of the store (think too faced, smashbox, urban decay, stila) or the left hand side of the store (cover girl, maybeline, revelon, almay) ps pretty large perfume selection too. even some demeter ones. mmm birthday cake perfume..... read more

I love Ulta! The Gresham store has awesome staff and the products I go in for are usually in stock. Sarah has given me many recommendations over the years, and she has never steered me wrong. I've had Karen give me a makeover, and I looked amazing when she was done! They recently changed their rewards program... the jury is still out on if it is better or not. Oh well, not like I won't continue to shop here either way! read more

Went in for a 20-minute facial for the first and last time. I had to wait too long, they didn't practice good hygiene and change the bed before or after me (I watched the previous customer leave and the bed wasn't touched) and the garbage was overflowing to put it mildly. It was just nasty in there. The bottles all had a layer of goo on the outside. She dripped product in my eyes, also. I have to say that Jessica did seem knowledgeable, though, with the little electronic gadget she was using on my face. Other than that, thumbs down. I won't go back. read more

One star for the horrible service. They had samples of nail polish out. So I assumed it was ok to try it. Staff came over and was very rude about it and just grabbed the polish out of my hands. .-. NOPE. read more

##ZEROSTARS## As a disclaimer, I am not leaving this comment in the hopes of 'changing' the way this particular Ulta runs their business. If that's how you want to run your store, all power to you. I understand you are set in your ways. In this case hiring stuck up girls who don't mind walking around with 10lbs of extremely white caked makeup on their faces ignoring the people or laughing at people who come in to shop. Like, how cool. Let's totally point and laugh at customers. We are so cool making $40 a day here. We are like totally so much better than the customers here. Let's walk away holding hands so no one asks us any questions. Pft. Um, first of all, looking at your face, scares me half to death. I would NOT ask for help from such a stuck up girl, who also is that appalling to look at. I'm sorry, but it's true. Secondly, if you think you're some kind of big shot because you work minimum wage stocking cosmetic shelves, you're not. So could you please let some air out of your head? You need to just be a liiiiittle bit closer to earth. Truthfully speaking? A LOT closer to earth. Buuuut, baby steps for now. I can see why this place is as dead as a door nail, where it used to be a lot busier. I can see there are a lot more "employees" hanging around NOW than in the past. That tells me management is attempting to work something out to try and bring back business. Management is probably thinking; could it be that there aren't enough stock girls out there assisting customers? I should definitely be scheduling more staff then! HM. NO! That's not it. So quit over scheduling incompetent employees to walk around and patrol this place, and start looking at the big picture. Your employees are INCOMPETENT and cannot grasp the concept of their job. Their job is not to patrol and act like this is high school. Seeing grown ass adults act like they're the cool sophomores and treating the customers like they are just some 'like, totally stupid freshmans', therefore literally refusing to do their job and assist the customers is beyond comprehension. I understand the behaviors of the employees carry down from the management teams as well. I know if this behavior was not tolerated by management, this behavior wouldn't exist. I mean, is it that hard to act your age and actually do the job you signed up for and do it well? I've been managing for years, and IF my employees acted that way AT ALL, for any reason, it was straight to my office with a warning to do the job and do it well, or don't let that door hit you on the way out! I would NEVER allow an employee to represent me or the company in that fashion, whatsoever. Had a bad day? Put on your big girl panties and do what I pay you to do. Now, that's not saying I don't care for my employees. But when it's time to work, it's work. I would never allow an employee on my premises if they had even HALF the attitude and snob these girls had at this particular Ulta. read more

I was in the beauty business as an Esthetician and Makeup Artist for over 13 years and customer service is pretty damn important. Helping people choose the correct product they need is as well. I'm lucky I know my way around a beauty supply store because I recieved zero help finding what I needed. Their "3.50 off $10 or more" coupon they send you doesn't work on quality items either. Lame. Especially since my inbOx is constantly flooded with the promo.... read more

This place is wonderful! I come down from Tacoma WA to shop at Ulta at Gresham Station because of the people! Last weekend they had the IT Cosmetics special and I had Krista as my makeup artist. She was the best! I was actually in a hurry and didn't want to wait but and she squeezed me in to match my skin color for the cc cream. This store has the best customer service. I am never disappointed there as I am at other stores in Pierce County Washington. Those stores seem to run out of items and free gifts. I started shopping at Ulta in the late 80s in Las Vegas and the store at Gresham Station is worth the three hour trip! read more

Its definitely worth it to get an Ulta card! I always get great deals, and get coupons once a month. I do have a hard time getting help in here since its such a huge store, and there isn't much staff. If you know what you're looking for then you'll be fine. They have a great sale section in the back by the bathroom, that is definitely worth hitting up before you look for what you need anywhere else. I don't get my nailpolish anywhere else but here, and always come here first for makeup since they have great buy 2 get 1 deals in their ads all the time. read more

I got my hair done back in October and haven't gotten around to write a review. I would like to start off and saw that in the past I had amazing appointments with someone that doesn't work their anymore. The previous girl just had a great personality and really took her time and got my hair to how I liked it. After saying that, I was hesitant to go back to ulta since she wouldn't be doing my hair. I just selected a random stylist. Which was a bad idea. I got Erica L. first of all, my first appointment got canceled because after I explained that I wanted a balayage (what I had gotten previously) she said it would take more time. Then I went back to the rescheduled appointment and I showed up at 10am on the dot, it took half an hour of waiting before she showed up. She called this a scheduling error, but she was the one who personally scheduled me. Throughout the process I was excited to have my hair more blonde, and wearing a mask really helped hide my disappointment when I saw how my hair looked. She did highlights, not a balayage, and they were bad highlights. There was a sharp line between brown and blonde. She saw how my hair looked and thought it was okay to send me home like that. I got home and showed my sister, and had her send a picture to her friends mom (she is a hair stylist) and she called it 'grow out'. After some time freaking out. I showed my dad what I had paid $145 for, and he was not impressed. We went back to the salon and ended up getting two more foils. What upsets me about this, is that she could see how my hair looked and chose not to fix it, and instead waited until I came back. I will never go to ulta to get me hair done again. read more

I agree parking can be difficult , other than that they have everything you could want beauty wise and perfume and body wise. They also have a clearance section and sales that help and even sometimes samples. The people that work there are usually friendly and helpful. read more

If you have an extra 20 minutes to wait in line, this place is excellent. The selection is fabulous, but the customer service leaves much to be desired. read more

This place didn't give me all my EXPENSIVE items and when I called the store They "said " they looked at a video and saw Erik put all items on bag, but he didn't......They gave me no refund and no replacement Very bad service... Never shopping here again and cancelling my credit card for this awful store........ read more

I definitely love Ulta, a lot more professional, they just ran out of the too faced naked dolly lipstick I was sad, but all there employees are very helpful and I feel like I get my money's worth read more

Came home with a little bag of goodies. Got a good deal on the real techniques brushes "buy one get one free" plus I was able to use 3.50 off coupon. Love to shop when there are deals. They have the liter sale of shampoo still going on which I snatched up the Biolage shampoo and conditioner the last time I was in last month. read more

The entire staff is friendly & helpful. You don't even have to ask, they come to you & assist you with any questions you may have. Also very knowledgable about their products when I come in. It's nice to be able to ask someone how a product works & they can tell you first hand. Love the ladies who work at this location! read more

The girls here were very friendly, so I'll give them 2 stars for that. I got the WORST gel manicure I've ever had from Angela. The girl had no idea what she was doing! I'm floored she's got a license to do nails. Never going back for salon services there. read more

Andrew is the BEST! I will be recommending him to all my friends! He put a ton of effort into listening to what I wanted and coming up with a good plan for me. After all of it, it was a little pricey, but SOOOOO worth it. I made an appointment for my next visit before I even left. read more

You should go here for an awesome hair cut or color!!! I went to Ulta as I was well over due for a cut and color and needed a last minute appointment on Sunday. Andrew did an AMAZING job with selecting the perfect color and the cut was fantastic. Would highly recommend and I will be returning for sure. read more

I wanted to return a hair straightener that is brand new and when I went into the store everyone except the manager was decent, the hair straightener I brought in was in just the box without the plastic packaging and I didn't have a recipe being the day after Christmas, and she came over to yell at me saying we don't sell straighteners in the packaging box well I tore open the plastic that it actually came in. Incredibly rude never ever ever going back. That lady needs to be fired immediately unexceptional read more