Shout out to JES. I frequent Ulta a lot. First time I felt like I had a first class experience. Jes knew what I needed, and where to find it, with multiple brands and limited time. I sincerely hope this compliment finds a boss. read more

I really use to like it here....some staff is super sweet and helpful. Other staff members are " Very intimidating" "scary". Not very greeting friendly, makes me not want to look around and want to ask questions. I understand that retail is very high in theft but at least try to be friendly! I used to love shopping for brow products with Benefit, unfortunately they must have fired my favorite person Ezmai, Esmay? Shame, she made me feel so welcomed along with making the shop more comfortable! I wanted to get my brows done by her too! What a shame on this company. read more

I have never been treated so badly in my life after spending money. It started off by the employees although they announce what time the store is closing every ten minutes for the last thirty of it being open each employee came over to me rudely and said store closes in this time. See the issue was I came in the night before with 10 minutes to spare snd in 10 minutes spent 210 dollars. Which I was also made fun of for spending so little in a 10 minute span I tried to come back earlier the next day to do an exchange and purchase more items where I was then told when trying to do the exchange with Mitzi that I couldn't do it I had my receipt I had my items she didn't look at any of it she just said she couldn't do it without an ID. Which I replied where does it state that to do an exchange with a receipt and phone number to do an exchange she then proceeded to pull something up on her screen and loudly reply can't you read can't you read??? As soon as I started to read the actual rules which had to do with a return and no receipt she turned the screen away and said see no return for you. I asked why she was lying and she then sat on her phone with another employee making rude comments when I went outside to call customer service her and her sidekick came to the window and made faces like children at me and my cousin. I have never experienced anything like this in my life. I made a complaint where they said they would deal with it but seriously it's disgusting how people are treated when all I wanted to do was exchange a few items and spend more money. MITZI IS THE EPITOME OF WHAT IS WRONG WITH RETAIL SERVICE I WILL BE SPENDING MY MONEY AT SEPHORA FROM NOW ON. BYE MITZI. read more

This was at Clackamas town Center, I found everything I wanted and I went to check out, I don't have an account because I don't shop at Ulta very often. I don't want one. So the girl keeps talking to me explaining why it's better to have one, and I kept saying no I just want to check out. And then she started to explain something else and I said can I just pay and she snapped at me, "I'm just doing my job". I push the stuff over to her and said never mind and walked out without anything. Don't make the cashiers hassle you so much that you don't want the stuff. There has to be a way for me to just pay and walk out the door. Everything you have there can be bought online, I'll just stick to online then I don't have to deal with horrible cashiers. read more

I went in looking for a foundation and Carissa was so sweet and helpful. She colored matched me perfect. Usually I get an expensive brand that turns super dark after it dries, and so far with Carissa's new pick, I see no weird colors. 10/10 would go back to see her! read more

Went in to Gresham store knowing what I wanted to buy and went where it has been before but was moved. After wandering to find someone for a few mins, the cashier pointed and said oh that's over by smashbox. Uh ok... where's that? She did send someone to show me who came over pointed and buzzed off so fast I couldn't even ask a question about another product I wanted to try. Then when I asked same cashier, Estela, about perfume, she interrupted a gal who was cleaning up trash off the floor (right at entrance and checkstand) to open a case for me. Without cleaning hands, she did so. She was nice and helpful but I felt bad for her being directed to do that while trying to clean a pile off the floor. At check out, I told Estela that I have a birthday gift and a gift card, but wasn't sure how much on it. She said swipe it and birthday gift should be in email. She said 16$ left on gc if I wanted to use, while I was looking for email. I said yes I'd like to use it. I found my coupon and she tried scanning but it wouldn't work. She then told me I can't use coupon once payment started, mind you because she told me to swipe it. I said you didn't tell me that. She proceeded to tell me how there is nothing she can do and how it was my fault and she was just doing what I asked since I wanted to use my gc. So, me as the customer who shops there 4 times a year, is supposed to keep up with order of operations for check out- ok! She was condescending and called me hun a few times, which simply made ot worse. I was angry and decided to hold on writing review until I reflected on it last night. I decided to write this because she could have helped me. She could have returned my few items and rerung to allow me to use coupon. The fact she couldn't problem solve on her own isn't the problem, how she was disinterested in helping anyone and how she talked to me was disrespectful. I'm going to return my items and just buy from Clinique directly from now on. Who needs this when trying to shop in the community?! She needs training so others don't experience that disrespect and lack of expertise when seeking help in a branded establishment, like Ulta. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

I have been shopping at this ultra for years and never did I ever experience bad customer service at checkout! I had asked for a gift receipts for multiple items I bought and the red/brown head gal was very short and rude(lead sales cashier). I am SORRY I am making you work and do your job. I asked her 3 times I need separate gift receipts since each product is for separate individuals, she hands me one gift receipt that has two items on it and another receipt with all the items I bought with the price. Again I repeat myself that I needed 2 gift receipts and she stated that what I gave you! I looked at her in complete shock and she was being a complete B***. Some people should not do sales or customer service, instead just stay home and be miserable. read more

I went in looking for an extended lash mascara and was feeling kinda down. The young lady that helped me (Brianna) recommended Mac Brand, that I loved and purchased. I also got the lipstick as well as concealer, also Mac Brand. She helped me feel a lot better, was patient with me and understanding. I also got some perfume (also a pick me up)! Thank you so much Ulta & especially Brianna Mac is my new fav. I recommend Ulta if you're not decided on what to get. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

For some reason, the employee at this location certainly didn't like their job. Bad customer service. I have been shopping here for the past two years, the only problem is the checkout staff. They are so rude and unprofessional. They charged me a bag fee sometimes even though they didn't give me one( I didn't realize they charged me for it). I tried to make conversation while checking out to make it less awkward but she was being mean. I don't get it. Never coming back here again. read more

Called before visiting store on availability of the product since I had gift cards and other store didn't have it. Plus Covid. The time I was drove there I called them, 27 Minutes!!! No one picked phone up. I walk and asked why no one picked up the phone? So girl looked at me and picked up, and I am Hello???? Manager didn't not care as well about my complain. Got perfume for $115 and no even one sample or gift. Never again this company read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

I love Erica she is amazing. Shes been my hairstylist for several years now. I dont ever wanna see a different person read more

See all

There will never be action on their part to remedy the atrocious behavior we received from the employees and regional manager. KARENS. Why are they so mean? Lol worked out for the best because I tried Sephora and it's WAY better. read more

Going into these stores is super intimidating for me because I rarely wear makeup and don't even know where to start. Dawson was super helpful and nice! He asked me all my skin concerns and questions to find products that fit me. I'm excited to use them. Thank you! read more

Ulta Beauty - Excited to try these out! - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

I dont know what is going through on with Ulta lately its a random Wednesday with five sales associates on the floor and none of them offered help. I needed help finding my foundation said and I was getting a lot of dirty looks from some of them :( when I finally asked someone where the loreal pro glow was they just told me what we have out is what we got and idk where that is. Thats really not okay. I also didnt get my free gift with purchase. Also I'm assuming shes the manager but the lady with a short pixie cut that has a pink cardigan was snooty. I'm a platinum member almost diamond and I don't think I'll continue shopping at Ulta because of the experience no thanks. read more

I'm wearing a puffy jacket because its cold outside. Also its open and not closed to further prove I'm not doing anything. I'm hunched down in the nyx aisle because the product is so low. Honestly not disability friendly for people who can't reach that low. Anyway I got followed by employees and as a Diamond member it gave me the ICK. I would have wanted to ask an employee with foundation match help but I felt uncomfortable and like the employees weren't approachable because they much rather follow me from a distance and assume I'm stealing. Pretty disappointing. Andrea the cashier is always nice when she helps me at the checkout and always gives me my free item with purchase shes on it with the promos and offers to check my points without me asking shes great. read more

Ridiculous this place doesn't have a sample to try in FACE MAKE-UP!!! Had to purchase without trying, now i have to return it. Why can't you provide samples? Are you telling me the suppliers aren't providing them? B-S. Not going back again, why go in person when you offer zero samples to try? read more

I love Ulta but they need to improve the attitudes on some of these little wannabe barbie's. It sucks when you have approach them for help and wait for their conversation to be over... super awkward and then you have the real winner's up front that check you out.. For as much make up you have plastered to your face maybe they can't smile or it will crack. Some of these chicks need to hand their name tag in and go work at McDonalds!! Given there are a few and I mean very few sweet passionate individuals that are willing to help us ugly bats..Need more of them.. read more

I went in to buy just a couple of items, the clerk asked me about the rewards program, I said I wasn't interested. She continued to talk about it, I said I just wanted to get the two items and still she went on about the rewards program. I walked out without completing the purchase. No means no. Does she not know she works in customer service? That means providing service to customers, listening is part of that job, big part. read more

Took my daughter here for a haircut with Erica about a month ago. Erica was WONDERFUL and my daughter loves her new look! We were greeted by several employees before and after as we did some shopping before heading out. Much much cleaner than the 2 other Ulta stores I've been to, as well. read more

The employees make you feel like a burden and that any question(s) or request(s) you ask of them is too much work for them to complete. i've visited both the Gresham and Clackamas location and at both, the energy is very much negative. i also got accused of stealing at the clackamas location so honestly i recommend you order what you need, go to sephora, or don't bother asking the employees for anything since you'll receive nothing but attitude and judgmental looks. read more

Terrible customer services at the register. Always out of the items I was going in for. Perfume area, where are the sample bottle or empty bottles. I need to Christmas shop but they were out of several items. Very disappointed the last few time I have gone. Just tried again out off product and cashier was so space out I really think she was preoccupied by something. Once again terrible customer service. I just need to stop going. Need another alternative but it's so far away. read more

Alright let's talk about Ulta in Gresham OR. From what I've observed the young women who work there really lack enthusiam, not into their customer service job at all. Secondly, when I was looking at perfume half the samples were empty so there was none available to try. When I mentioned this to one of the sales reps she said "oh, there'll be some here soon they've been shipped and on the way. (did she want me to camp out in the store until they get there?) I realize Ulta is trying to represent a glamorous, high class, sophisticated store. However, a classy place would know they're samples are getting low and would never leave empty bottles on a shelf. You can't make sales if samples are missing for a person to try. Now let's talk about hair. The manager of the hair Department cut my hair. She did a horrible job and thought she would send me out the door with one side longer than the other. Which was not what I wanted. She cut my hair dry because I shampooed it that morning and charged me $48. For what to screw up my hair? I still wanted to wear it on the longer side like an A-Line Bob. Ha, its awful. I will need to get it fixed, not by her. I overheard a young woman sitting in a chair next to me, and her hair stylist asked her did she like the layers. I glanced over and thought to myself what layers? The young woman said "oh yeah it looks great but let's put a little bit more layers in there" trying to be sweet. I do not recommend this place it has become very trashy and low class. read more

This location is currently under construction, be patient. Nothing is where you remember it being, everything is on rolling shelves that can be easily moved around and they have reduced it down to one entrance which is closest to the stairs. read more

I went to get a gift recently and when checking out I was treated like I was lesser. There were multiple workers at the checkout before I went up and when I went to check out they acted like I was a burden (it was very empty) we were not welcomed and they pretty much rolled their eyes at us. I was with someone and when leaving they asked me "are they always this mean?" I personally don't know if they had a bad having day or something but I never want to come back here. read more

First & last time shopping with your company! My teenager spends her own birthday money only to come home with mold on her product. This store is not only overpriced, but gross!!! read more

Ulta Beauty - Moldy brand new body bar! - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

See all

I've been purchasing from this location for years but as of lately I feel like the staff they have been hiring need some work with customer service skills. Often times the staff is just standing around making small talk with eachother, the wait time in the line is often very slow and the time you reach the front the girls are not warm or kind. I made a purchase today for one item online.When I arrived to "curbside pickup" the women on the phone made me feel like my service was an inconvenience because I didnt wait the "4 hour time frame" for them to grab one product. The lack of friendly staff working at this location is sad. Sometimes I think they need to remember just because they wear a face full of make up and sell make up doesnt mean they shouldnt smile and make customers feel welcomed. Seems like someone needs to step up and have a meeting on what good customer service is. I'll drive out to cascade station moving forward. read more

I give this location 4 stars!!! The service is generally pretty decent. Not great, not terrible. However today I was helped by Alycia (sp?) Who works the Clinique counter. She was by the check out when she heard me telling the cashier about my negative experience at the Vancouver mall location and them consistently color matching me wrong. She walked over and asked me what I was looking for and what I preferred in the product I was looking for. She offered her assistance and said that if I wanted to meet her at the two-faced area that she would be happy to help me get the correct color match. She was quickly able to find my match and when I explained to her that I had a 20% off coupon she told me that it did not apply to this particular product. She asked me if I had a 20% off coupon when I purchase the item I came to return and I said yes, she then told me to have the cashier get a manager and that they should be able to match the 20% off since it would be more like an exchange. This was great for me because I had gone back and forth at the Vancouver mall location getting incorrect colors exchanged so many times that I was pretty much done with Ulta. But after this positive experience they regained my trust. My review is solely based on this Associates attitude and knowledge. She was able to color match me correctly, get me a match deal to my original purchase and have me walking out of the store feeling confident and happy with my new purchase. THANK YOU Alycia and I'll be looking for you at my next visit!! read more

I come into ulta pretty frequently for makeup. They have definitely brought in a lot more high end brands that I am super happy about! I usually spend a bit when I'm here and the girls always give me makeup samples at check out and I really enjoy that!! Only thing I don't like is how they try and push the credit card on me every time at check out and will keep the sales pitch after I say no. Other than that I have no complaints! read more

Dear Marena, When you call somebody up who's waiting in the checkout line, the proper response is not "are you ready." Obviously I'm in the checkout line and I'm ready. Also I was looking right at you, I wasn't staring off into space or busy looking at my phone. Not offering me a bag, not asking how I'm doing, nothing. Customer Service goes a long way in ensuring that a customer comes back. read more

Erick checked all my items out and secured the bag he also made sure I found everything I needed. He even helped me find a product I had been looking for forever and showed me how to sign up for rewards and get points. read more

I previously left a negative review at this Ulta, but ever since leaving it, I have had a plethora of amazing experiences at this Ulta. I'm glad I decided to come back because so many of your sales people are incredible and have introduced me to many new products. I wanted to actually delete my old review but couldn't figure out how. The girl who is often at the Benefit counter, with the blue hair currently, I can't remember her name... she has been exceptionally sweet to me since day one. THANK YOU a million times, and I would happily delete my old review if I could just figure out how! read more

Ulta had their $10 facial for first time clients. walk in or appt.. I walked in and had brought my baby girl with me to get a quickie facial since the rep told me it takes only 20mins.. I can not express the great customer service that Jessica gave me with the facial. 1/2 way thru my facial my baby started crying so she offered to have one of her co workers watch her for me.. The facial lasted longer then 20 mins and Jessica was very good with her techniques It was more of a 45 min facial for $10 which is very cheap considering they were using dermalogical products. I am going back this Sunday for another one from her since my baby didn't stop crying and we were 75% finished. Love her personality very professional and excellent customer service 110% read more

One of the worst Ulta you could ever go to. Horrible customer service, the managers are ridiculous and so rude about the return policy, makes you feel like a crappy person for not liking an item but never have sample out and you get yelled at for taking it out of the box because want to see the color! It's a loose loose! Go to the Ulta at Jantzen or Cascade! Better yet go to sephora!!! read more

Great place in Gresham to shop makeup and good shampoo. They are generally nice when you need help...not always. Use the coupons. And they can be a good deal. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

See all

Once again excellent service by Ms. Erica Torres on my hair you and Tina are an awesome duo when it comes to making a girl walk out feeling beautiful. Also a shout out to Jessica once again helping me with my Clinique and IT needs. It's crazy how she remembers me every time I come back!! I love this place!! Awesome staff! Thank you once again. read more

I don't usually leave a review unless it's necessary, so believe me when I say this, this is absolutely necessary. Don't know if many of you Ulta shoppers are aware of the lawsuit going on. Ulta is being sued for re-selling used products, and rightly so!! I purchased one of their products here a few weeks ago (not knowing about the lawsuit), and it was USED! It was obviously used when you open the product. Next day I go to return it and was telling the woman at the register that my product is used, and the woman was very quick to silence me with a hushed, "Oh, right yea, let me take care of that for you." No "sorry," but more of a "oh crap, busted..don't want others in the line to hear.." It was only a couple days later that I found out about the lawsuit online. If I knew about it sooner, I would never have been in Ulta. And I never will be back. Shame on Ulta for misleading customers and having us use unsanitized merchandise! Disgusting. read more

I have been in twice for help in the last few weeks and have been happy both times. I approached a makeup artists on the sales floor to ask my questions. Both were super helpful without making me feel pushed to buy more than I wanted. They were knowledgeable and friendly. I thoroughly enjoyed how Amanda helped me with a foundation selection and color match. It's a smaller store than some of the Ultas around but I have always found what I needed. read more

Second time I've tried to come here in the last month and they've been out of every product that I've tried to purchase the store is always a disaster and there's never anybody that can help you will not be coming back read more

Parking can be a bit of a pain but the staff is pretty friendly and helpful at times you have to know who to talk to. Also resupplying seems to something they are not the greatest at. I have gone to this ulta 4 times to find they have not restocked my foundation even though it only has one product there and it has been opened. We have told the staff a few times and still no restock. If you want a drugstore brand hit a different ulta. The one in Lloyd center has my drugstore stuff read more

I only go here for the products. They have the WORST customer service ever. I have literally been treated nicer at any other store I have ever shopped in. read more