My daughter and I stopped by the Ulta Beauty in Fairfield to try a perfume, but everything was locked up. An associate named NATALIE came over to help. She sprayed the perfume on a test strip for us but wouldn't even let us hold the bottle ourselves. Not sure if that's a new rule or what, but it felt a little awkward. Unfortunately, she wasn't very friendly either. It was only 11 AM, so the store had just opened, but she seemed like she was already having a rough day. When I asked about using a discount or the free tote bag promotion, her responses were short and kind of rude, with no explanation or helpful info about the perfume. My daughter definitely picked up on her attitude, which made the whole experience less enjoyable. We still bought the perfume, but the customer service definitely missed the mark. A simple smile or a little kindness would have made a big difference. read more

My review is not about the store itself--they are always friendly and welcoming. This review is specifically about the salon services. I went in last Sunday for accent highlights and a haircut, and unfortunately, the results were very disappointing. The highlights are uneven and only really visible on the left side of my head. The color is also inconsistent--very bright at the roots and orange toward the ends. The stylist mentioned having 16 years of experience, but throughout the appointment she seemed distracted, frequently talking to other guests and coworkers instead of focusing on the service. I paid $180 including tip, and the quality did not reflect that price. This was my first visit, and it will also be my last. I would not recommend the salon. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Fairfield, California

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Arielle was absolutely amazing. This was my daughter's first formal, and I wanted her to feel truly special, so I booked an everyday makeup application. From the moment we arrived, the experience was great. Another stylist greeted us, offered water, and made us feel welcome. Shortly after, Arielle stopped by to let us know she'd be just a couple more minutes. Arielle went above and beyond to understand exactly what my daughter was looking for. After seeing her dress, she created the perfect makeup look for a teen's first formal. It was natural, polished, and beautiful. The entire process was smooth much different than Mac's makeup service. Ulta Fairfield's beauty services staff is truly top tier! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Fairfield, California

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This Ulta is always pretty well maintained. The workers in general are quite helpful and friendly. I have never had a bad experience working here. If a product is not in stock they can order it for you. I'm a beauty product junkie so I'm here shopping quite a bit. Returns are pretty smooth. I deducted one star for the lack of hygiene for testing supplies (cotton swabs, alcohol, makeup removed, etc). If they can resolve that small issue, I would consider this a 5 star place to shop! read more

The customer service SUCKS, there were three sales reps at the register with NO CUSTOMERS, I asked a simple question, where can I find lip primer, I was told go down the isle to MAC and someone would meet me there. I just walked out. It's so sad that customers can't get help when there was no one else for the reps to help. Maybe I didn't have the right look. I WILL NEVER GO THERE AGAIN. read more

I want to thank and recognize Jesseye, for her expert hair styling skills and commitment to making each client, me especially, look polished, sexy and fashion forward. I'm also grateful for her easy going approach, being fun to talk with and for me and my special hair situation, her encouragement and tips for how to keep up my latest look at home. Much appreciated Thanks, Jesseye read more

I've been seeing Jessye Shook for almost 3 years now and she's amazing. She takes her time, does exactly what I ask for and she'll give me her professional opinion if what I want is not a good idea. I very much respect her opinion. She is very talented, skilled and professional but friendly (every time I get to see her it's like a get together with a friend. I highly recommend her! read more

Early Thursday afternoon, minimal number of shoppers, and at least staffed by three. You would think that help was readily available NOPE! These three were more concerned with standing around and gossiping than they were helping customers. read more

Update: 3 months later and they said they won't refund me and that the store got to decide on if they were racist and completed the service, something that I have clear proof was not don't correctly. If you're Black, don't come here. This has been incredibly upsetting and an absolutely heinous experience. I'll never set foot in or order from ULTA again after spending thousands of dollars. Over $300 stolen from me by a company worth billions. Disgusting. read more

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I had a very uncomfortable experience at the Ulta in Fairfield today. I was being followed around the store by an employee in a way that was very obvious and uncomfortable. While shopping, I asked an employee a very basic question about a product, and she didn't even look at me when responding. She simply said someone else would help me and walked away, which came across as dismissive and rude. I later asked about the current promotion where you receive a free gift after spending a certain amount on Ulta brand products, and the other employee was also unhelpful and just stated they were out of the gifts. The overall experience made me feel unwelcome as a customer. It's disappointing because people choose to spend their hard earned money at these businesses, and customer service should reflect that. I left feeling uncomfortable and disappointed by how I was treated. read more

I went to the Ulta Salon today for a color retouch and brought a clear photo of the exact shade I wanted. From the beginning, I explained what I was looking for. However, when they finished, my hair looked almost the same as before just a bit brighter It was nothing like the color in the photo I showed. I told them I wasn't happy with the result, and they tried to correct it by adding another color, but even then, the final result still didn't come close to what I asked for. I want to mention that the stylist who worked on my hair was kind and tried to help. But the manager and another employee showed a very unprofessional and unpleasant attitude. The manager, especially, was not friendly at all, which really surprised me considering she represents the salon and should provide better customer service. I left the salon feeling disappointed with both the result and the overall treatment. Based on my experience today, I cannot recommend this salon. I believe they need to improve both the quality of their work and their attitude toward customers read more

Maybe the worst customer service I have experienced. Diamond ulta rewards member and walk in, am greeted. Several employees walking around store, none offer to help. I had to go stand in the checkout line to ask for help in fragrances. I asked if they had a sample of a fragrance they said "no". I then asked if they could make one. He headset messaged the manager, he went to get key, came back scanned box and said he can't make one. They lost a $180 fragrance purchase plus everything else I had in my bag. But, "I could purchase and return the item"? Why not make a tester? I will not be returning to ulta. This experience left a very bad start to my day. I will drive to a Sephora over the bridge because they do have testers and will open new boxes to make a tester. They also take returns, so ulta has nothing on them. read more

Ulta Beauty - Front of ulta Vallejo - Cosmetics & Beauty Supply Near Me - Fairfield, California

First of all I just need to say that I LOVE the Ulta brand of cosmetics! I have used them for many years and they have never disappointed. Secondly, I want to give a shout out to Heather at check-out! What a sweetheart...so kind...so friendly and personable! Wish more stores had check-out helpers such as Heather! read more

Jessye said she could do a SPIRAL perm and it only looked good the first day! By the second day it was flat on top Called for them to either redo it or refund me for it $165 is a lot for something that didn't last! I also gave her a $35 tip! It took me over a week to get my money back minus the tip ! Because why would I want her to do it again? She may be good at other styles but definitely not a spiral! I feel she should return the $35 since she didn't do what I wanted! read more

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Bought foundation at this store, discovered when I left that sales associates had stocked the incorrect color foundation in that slot. I live about five hours from any Ulta store. Asked for assistance on their website with exchanging the unused bottle, and they refuse to process exchanges for sales from the retail store online. What a terrible policy. If this company is so splintered off into various corporate subsidiaries that they are unable to operate as unified entity for the purpose of bare minimum customer service, it's really not worth it. I spend hundreds of dollars on makeup annually, and I will be making these purchases elsewhere moving forward. read more

They were kind the one in Fairfield and they didn't give attitude when I had to cancel. I just wish your prices weren't so high.

The rudest and most insecure employees. They will be rude to you if they find you intimidating and more beautiful than them. I had one woman who was following me around the store with her arms crossed and I asked her for help since she was following me around and said they didn't have anything in the back. When I went to check out what I did have I asked one of the teens working for the items and she said they did and had someone get me what I was looking for. read more

I wish I had gotten the names of the two ladies that were there the day I went in. One lady was literally everywhere and asked if I needed any help almost every time I saw her and did it with a smile. That is excellent customer service! There was a younger lady at the register and I asked her for help with a product and she just pointed to where it was and said if they had it, it would be there. Then she walks away. I actually needed to see the product that was behind the glass door (perfume). I stared at her as she walked away wondering why she just left and didn't help me look at the product. I decided to go look for the older lady that was actually helping me look for products earlier and she was able to help me. The same younger employee that was no help rung me up and did the transaction so fast, handed my bad and walked away to go do whatever she was doing. Didnt look me in the eyes or ask me if I found everything ok.no smile, nothing! Customer service is huge to me. Don't work at a place that requires it. Makes me so frustrated. read more

Found products needed and new items to try at a great price. Easy to buy online and pick up in store. This location often has more in stock than other locations tried. read more

This review is for the ULTA salon, I got my hair cut, specifically I got the signature cut with Jessye and she was beyond amazing! I wanted someone who was going to do a good job layering my hair and she blew my mind. She did a phenomenal job, before her I only had one person do my layers well, but she's now in a location far from me, so finding Jessye and having her do an amazing job the first time did it for me. I won't be going with anyone else as long as Jessye is here. If anyone is looking for a great stylist I highly recommend her! read more

Every time I come here there is one person on the register with the line wrapping around the aisles. It's ridiculous, especially when they have employees walking around the store not giving any assistance. If this is Walmart just say that read more

Love Jessie who is a senior stylist and master of matching my root color, love her purple hair conditioner masks as well and the way she styles my hair. Jessie takes her time and always does a great job with my color! read more

Ulta Beauty - Purple hair conditioner - Cosmetics & Beauty Supply Near Me - Fairfield, California

I had a great experience at the brow bar. Thank you to the ladies that helped me. Thanks

Wendy was amazing super friendly and she did an amazing job on my hair. Follow her on her ig:@wendybendyhair read more

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I have gone to this Ulta multiple times and it doesn't matter if I dressed up that day or if I am dressed more relaxed. Either way the employees and on one occasion the security guard was following me and my siblings around. It's very uncomfortable. This last time I went I was genuinely curious about a product so when I was approached by a second employee she didn't even know what to say about the product. It's not a nice way to treat customers who are spending their hard earned money. I could understand that it is their job to ask the customer if they need help but in this case she didn't get someone more knowledgeable to help. So it appears to me that her intentions were not to help but to make sure I am not stealing. read more

This review is for the Salon! When you call make sure you book with Wendy. She is amazing and very talented and what she does. She is a great stylist and I highly recommend her. I left the salon as a very satisfied client and will definitely rebook with her for my next touch up. Thanks Wendy :)! Update review : 3 months later and my hair was really grown out. Could be my fault for not keeping up the maintenance. Imagine going in with 3 months of grown roots. Wendy definitely works wonders with hair. She focuses on your wants and I am leaving again as a very satisfied customer. Thank you again Wendy! read more

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Because there is no way to enter NO STARS FOR THE CUSTOMER SERVICE AT THIS LOCATION! This review is not based on their salon but their front cashier and the store manager! Rude - rude and rude! I bought $300 worth of products from here; you think a simple greeting such as "hello, how are you"? could roll off of their lips! Oh no; the cashier who was at the counter, looked absolutely amused to be there, and such politeness, as she walked away as I put my things on the counter. There was no eye contact - but no, "someone will be right with you, or perhaps the person who was standing in front of the register could have said something. No they both stood there and the one of the girls finally started to ring me up. Here's a TIP: perhaps the sales person who's helping the customer buy the damn products that bring revenue to your store that assist in paying your paycheck - could talk to the cashier and advise her as to which products are comped because of the # of purchases on a certain brand of product. Because clearly - the cashier NOR THE STORE MANAGER; are aware of this. Not to mention; I'm a manager as well and I don't work in the retail business (but I have) but how about a thought: LEAD BY EXAMPLE???!!! Or why not brush up on that customer service training! I am beyond annoyed - especially since I called; and you know I'm sorry but I didn't have a good experience while I was in your store and then I get home and I see an additional $40 on my charge card because the manager didn't know those two products were comped! So while I'm on the phone; oh wait - I get disconnected conveniently exactly at 6;00pm as the store is closing - and then call back 3 more times and then she actually answers. Granted she was apologetic........but at this point I am beyond rational. So yeah my voice has a bit of 'tude in it and then she has the audacity to say, "I am just trying to help you"!??? No! Your not! What you should have done was payed a bit more attention to a customer who was there onsite in your damn store because guess what; I buy a lot of makeup and I would have made your store my go to store - especially since you have a knowledgeable person such as Abby that helps customers pick their products! BTW - I GIVE ABBY 5 stars; patience, kindness, helpfulness and genuine care for the customer. Just buy your stuff and try not to pay attention to the high school girls at the counter who lack personality and obviously customer service!!!!! Ugh I'm so annoyed....... read more

Ok, wow. I've never seen such a nasty, unkempt store! I will never shop here again. So many things out of stock, general mess everywhere, nasty testers that I personally would not touch, just gross. Normally I would never say someone needs to be fired, but whoever is in charge of this store needs a reprimand. Sadly, this store is a true reflection of a mall that has such a bad reputation. It's living up to that reputation for sure. I would love to be proud of my community but this is such an embarrassment. My pictures hardly tell the whole story! read more

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I live in Fairfield but this was the 1st time visiting this ulta. It was not stocked very well alot of shelves were empty. The vibe was weird too, the employees didn't seem to eager to help and Tram on register 2 was a little rude to me, I did not enjoy her interaction at all. First she asked my friend and I if we needed baskets which we didn't cause we were literally checking out that moment. Then the sweet security guard came over and personally handed my friend and I baskets. Even tho it wasn't needed we still thanked him for his sweet gesture and took the baskets. Well while Tram was checking me out she asked "I thought you didn't need a basket"? I didn't but the guard gave me one, do you want me to be rude to him and tell him no go away when he already brought it over. She then laughed it off. Then when I was waiting for her to finish processing my transaction she tells me push the button for receipt which I already had and she wasn't even paying attention then she was like oh yea there's a lag. Shut up rude girl go be stupid somewhere else! I'll continue driving to vacaville! read more

Rose has been doing my hair for over a year. I had curly, frizzy, damaged hair and have tried so many different treatments in the past (Japanese rebonding and Brazilian blowout). She introduced me to the keratin treatment which I absolutely love and also is able to keep my hair healthy with the best coloring. I first was with her at Concord Ulta and followed her to Fairfield because she has just been so true and loyal to keeping my hair healthy and up to date. Would definitely recommend! She is also a great make up artist for any event! You're in the right hands if you've never dyed your hair. read more

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A message to the security guard it's very impolite to stare , and as a black woman it's very discomforting to the point where It felt like it would have been a crime for me to leave this store without buying anything . EVERYONE ISN'T A THEIF , a lot of us go out everyday same as you to earn our keep ! At least after I payed her body language changed to more of a " have nice day" . After reading a few reviews seem like this issue is consistent and management just responding how their supposed to , instead of actually taking action to prevent offending customers . To management just responding on Yelp accordingly and then doing nothing is not how you solve the problem if there are multiple reviews on the same issue OBVIOUSLY ITS NOT the customers and there's truth in these statements it's shows your really not "doing everything you can you insure a better customer experience" .You can save the repeated , ineffective copy and pasted response. Thank-you Definitely my last time shopping here read more

My hair got so toned, it's grey. I have a ruined shirt that's bleached and in the trash. All from a, "Master Stylist". The salon manager made it right with me, though the store manager shrugged her face and smiled like it was a joke before getting help. The appointment really started on a positive note though. I'm chill, and was excited to try out a new salon/stylist. There's really no excuse for smiling and laughing at me when you ruined my shirt and turned my hair gray. Like, face the circumstances professionally. As stated, the salon manager was professional for his staff. The toner will indeed wash out, but it's just not okay to run away from your problems. I was furious and started to shake when the stylist said, thanks! See you next time!! Oh girl... We all run the risk of getting our hair and clothes ruined from time to time. Clients, Do your homework, ask questions. And as for the staff, learn from your mistakes. read more

they follow me around as if ima steal,felt uncomfortable,they make it so obvious that they follow u i never see any other location like this one. read more

I wish I could give zero stars for this place! My 15 year old sister decided to get her makeup done here, against my better judgement because I told her the employees at this location have 0 experience and knowledge when it comes to deeper skin tones. My sister has a caramel complexion and she ended up walking out with a chocolate complexion with over exaggerated eyebrows! Her makeup was at least 2 shades darker than her complexion. Her eyebrows were a complete mess and her eyeshadow was applied unevenly. When we called Ulta to let them know about the makeup, Thelma offered tons of excuses. My sister is 15 years old, if she's unhappy about something she's not going to let you know. She's very quiet and reserved. She spent $45 of her own money to get her makeup done and it was done terribly! Even when we went into the store for our refund and to show Thelma the photos, she was very unresponsive and seemed to careless about the unsatisfactory work. She was unapologetic the entire time. Thanks Thelma, you're a great store manager...... NOT! read more

I came into the store looking for a new skin care regimen. I have terrible hyperpigmentation and was watching several YouTube videos before coming into the store. But I still wasn't confident. I asked one of the employees for help and they introduced me to Allie. I expressed my skin concerns and she was very patient with me, educated me about each product which I absolutely appreciate and love love! I've only been in 2 Ulta stores. This one and Concord and the ladies here are more approachable, knowledgeable, and more willing to help out on anything. I'm definitely coming back! read more

I'm so excited to announce that Ulta now does tape-in extensions. I've been going to Alyssa now for awhile. I come twice a week due to a injury on my shoulder it's hard to wash my own hair. Alyssa made my extensions look like all my own hair. She's amazing. If your looking for a sweet talented hair dresser you should definitely book with Alyssa. Ps. Good quality and affordable hair. They order it for you and it comes in next day. A must try! read more

I called before going in and was told store hours are 10am-9pm Monday-Saturday. I went in at 8pm Friday just to return something really quick. I had to drive into town 15 minutes and the doors were locked at 8pm. Internet hours also state closed at 9pm, store front also said closing time is 9pm. Please fix your store hours on the door, internet, phone recording and tell all employees to state the correct hours when calling the store. I won't be back to this location again as they also never have anything in stock and displays looked ransacked. read more

I came here looking to try new products. I usually have my go to products that I use that are on the expensive side. I explained to Allie that I was trying to move away from spending so much money on make up and if she could recommend some products that are not that expensive but similar to the ones that I currently use. She made some suggestions based on some questions she asked me. I could tell she was very knowledgeable and she explained to me why she liked the products she was recommending. I ended buying the products she suggested and I am satisfied with them so far! So happy that I ran into Allie! read more

First time getting my hair done after 2 years of neglect... I finally got my hair did and Wendy hooked me up! Coming back every 6 weeks to her to get my touch ups and keep my hair on point‍ She made my hair come back to life! Fresh for the holidays!! Thanks Wendy!!! ‍ read more

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I absolutely LOVE Thelma ! I got referred to Thelma by a friend and was so excited to try her out ! I wanted light brown highlights but didn't really know where to start . Thelma helped me so much with educating me about hair color and did my hair and made it look absolutely amazing ! I love it so much till this day! I 100% recommend Thelma because she will make absolute sure you leave with a hairstyle YOU like ! She's the best ! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Fairfield, California