I have been religiously coming to Sandy for about eight years, receiving both waxing and facial services. Truth be told, I should add "therapist" services to this list as Sandy is a truly warm and caring person and will listen to me go on ad nauseam about literally anything and everything for which I need to vent. She will not rush a client out the door when they need to talk, even if she has another client waiting. I was actually in the salon receiving a waxing when "Sindy" (previous one-star Yelp reviewer) came for her appointment. Due to the need for privacy, and also because of COVID, Sandy only has one client in the salon at a time. She keeps the front door locked as she doesn't want other people like delivery men walking into the salon when she is servicing another. The Yelp reviewer "Sindy" who left Sandy a one-star review (please don't confuse her with Sandy) started texting about ten minutes before her appointment to let Sandy know she was there. Mind you, Sandy has on a rubber gloves and a face mask at this time and is very busy focusing on my lady parts, and not her phone (I had been running a few minutes behind, and Sandy was hurrying to finish my treatment). In the few minutes it took her to finish me up and head out to address this client while I dressed, "Sindy" had knocked several times on the door and sent no less than FIVE separate texts, the last at 3:17 (her appointment was at 3:15) stating that, if Sandy didn't respond, she was leaving. Sandy walked out to the front porch, and I could hear "Sindy" immediately begin to raise her voice at her, telling her how she needs to run her business differently, answer her texts, etc. Sandy calmly explained that she had a client getting dressed and she'd get her in as soon as the room was sanitized and re-set for her. This was not good enough for "Sindy". She continued to berate Sandy until Sandy finally told her that she thought they had better just cancel the appointment as they obviously were not going to "click" as aesthetician /client. Sandy kept her head and addressed the matter in a professional way. She could easily have snapped back at this person who obviously wasn't going to use her services anyway, but she didn't. As a small business owner myself, I can tell you that I also wouldn't want a client such as that in my office, and I think that she received the result she deserved from her behavior. read more

I came in for fat reduction and skin tightening. My tech Gabby made the procedure go smooth. She is amazing and the procedure is great. I feel like this is a good alternative to a tummy tuck. read more

I initially reached out to the owner of NouVeau Skin Studio (Sandy) via email, which she never replied to. I waited about a week, no response. Since I saw that she responds to messages on Yelp, I e-mailed again (this time on Yelp). She requested for me to text message her so we could schedule an appointment for my mom (I was trying to treat her with a facial for her retirement). I texted her and waited a day for her to respond. We finally set up the appointment for my mom, which was scheduled for this afternoon. After driving from Concord to pick up my mom and then directly to NouVeau Skin Studio (in Vacaville), we were about seven minutes late due to traffic. After parking, I received a text message from NouVeau's owner asking if we were on our way. I texted her saying that we just parked. The doors were locked when we tried to enter the establishment. We knocked on the door twice, but no one responded. I kept texting her, which she read my messages as I sent them (thanks to the read receipts on iPhones), but did not respond. I got her voice message, which said that she planned on leaving if my mom didn't show up within five minutes so she could "run errands". Meanwhile, my mom and I were trying to make sure we were at the correct location since the doors were locked and no one was responding to us. We went around to the salon next door to see if that was the correct location; however, the wonderful person at the salon told us that NouVeau Skin Studio was two doors down (the initial location that we were at). After several text messages trying to get some direction from the owner (who again was still reading my text messages as I sent them), I called her but she didn't answer my call. Eventually, I text her asking to respond so my mom and I can just leave. She responded saying "yes". Honestly, I should've just kept looking for a more professional skin care specialist for my mom's retirement gift. I'm glad that other people had better experiences than I did, but I thought today was completely ridiculous. Zero out of five stars, but unfortunately, Yelp won't allow me to give this much deserved rating. read more

NouVeau Skin Studio - We were trying to get ahold of her as she left this voice message. She was more interested in running errands than trying to see my mom - Skin Care Near Me - Vacaville, California

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Great atmosphere! I always feel so comfortable in here! I always recommend this place to my friends!

Was in a pinch & needed my eyebrows done on my lunch break. Wanted somewhere close to my job, so I Yelped It & Nouveau came up with great reviews. I called first but no one answered so I just ran over. I didn't realize it was by appointment only but I told Sandy I had called & she said she could still see me. I waited about 5 minutes. Sandy did a great job on my eyebrows! I had been growing them out because European Wax Center totally messed them up so Sandy gave me some advice on growing & taming. Zero pain, I was completely relaxed the entire time & the atmosphere was very nice with relaxing music playing...I was very upset that I had to go back to work! Price is definitely a little higher than I'm used to but the location makes up for it for me. This will definitely be my go to place from now on for my eyebrows! Tip from Sandy: Best way to reach her is by text! read more

NouVeau Skin Studio - NouVeau Skin Studio Menu - Skin Care Near Me - Vacaville, California

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It was my first time getting a facial here so I was nervous to begin with but the nerves quickly subsided when I met Sandra. She is absolutely great at what she does. She takes her time, is informative but still very relaxing. My skin felt and looked amazing after the facial and I will definitely be back. read more

I have had quite a few facials in the last few years and I've also been to a few esthetician's. Sandy is by far the best!

Absolutely loved it! I have not had a facial in about 10 years and Sandy really took care of my skin. She was booked out several weeks but had a last-minute cancellation and I took it. I didn't know what type of facial I needed, so she took the time to talk to me about my skin goals. Right away my skin looked GREAT, my husband even commented on it the next morning and he's not want to really notice things like that. Booking again in three months. Thanks Sandy. read more

Love that Samie has moved to this salon (she came from Angel Nails). Samie does an amazing job on my nails every time. My nails last for weeks every time I get them done by her unlike many other nail places. The new salon is clean and friendly. read more

I've had a lot of facials with different esthetician's. Sandy is by far my favorite! My skin has significantly improved since I started seeing her. She takes great care of her clients and the entire experience is very relaxing! read more

Had my first facial by Loni after moving to the area. It was an overall pleasant experience and I felt that she took her time and listened to my concerns. I'll definitely be returning! read more

I just had the most relaxing and delicious facial by Lani! She was so warm and welcoming. I felt super comfortable with her. Lani happened to squeeze me in last minute for a same day appointment, which I really appreciate being on a tight schedule. My skin is glowing and I feel so very calm and relaxed. I don't live in the area but I just may have to come out of my way to see Lani again. She was wonderful. No product pushing or judgment on my current skin care routine (or lack thereof), just care, professionalism, kindness and therapeutic skin treatment. Thank you Lani! This beautiful and serene spa definitely lives up to the hype. read more

I was looking for a place to get regular facials after coming off of Accutane - Sandy did a WONDERFUL job of making me feel welcome as a new client, and of explaining all of her processes and recommending a new routine after the medication! Cannot recommend her highly enough - the space is clean, quiet, and lovely and Sandy is so kind and great at what she does. read more

So glad I found this gem! The owner is so nice and very thorough. I went in for a Brazilian wax and it was amazing. She uses a few different kids of wax so she gets everything! I can't wait to come back, this will definitely be my new wax place read more

Sandy is an amazing esthetician. I have been getting Brazilians here for many years and each and every time, her techniques have been beyond fabulous; she uses different waxes to each area for a more clean look. I will continue to go to Sandy and refuse to go anywhere else. I also get my facials done with her as well and my skin is always so much smoother, pores refined, and very supple. She always is accommodating to my schedule and I appreciate her. read more

I went and got my first facial with Sandy almost a week ago. She was very prompt in her responses when I reached out to schedule, and even ended up getting me in sooner than initially expected because of a last minute cancellation. From the moment I arrived and walked in the door I felt very comfortable. She was very kind, warm and welcoming. My facial was nothing short of AMAZING. I was so relaxed and almost fell asleep a couple of times. She explained what she was doing, and even offered skincare tips/suggestions after my facial. After all was said and done and I was checking out the pricing was cheaper than I initially thought as well, which was another added bonus although she is worth every bit of what is charged regardless. I highly recommend her and I will definitely be coming back to get another facial at some point soon. Thank you so much Sandy! You're amazing. read more

Wow, this was the worst and most ridiculous owner I have ever come across. My appointment for a facial was for 3:15pm. I arrived to the location on time and extremely excited since there were some good reviews about her facials. However, upon arriving, it was 3:05 and I thought maybe I could go in and use the restroom since I'm early. The door was locked, so I thought ok, I'll just wait until 3:15. I text her saying that I'm at the front door and here for my appointment. As 3:15 comes, no answer and no one to be seen. I decided at 3:17 that I'll text her if I don't hear from her in 5 mins, I'll just leave. Obviously because I didn't know how much longer I'd have to wait or if anyone was even there! She finally came out at 3:22, right before l left and said "Hi, are you Sindy? Just wait out here a minute, I'll be right with you". I thought ok, she's obviously finishing up, I'll wait a couple more mins. Then get this! Not only is she not sorry, she had the audacity to come back out and said that it's probably better if we reschedule because she doesn't want to work on me since we started off "not clicking". Hahahaha wow. Not only does she not care where her clients are driving from (I don't live that close to this business) or how long they waited for the appointment, which should have been ON TIME anyways. If you know you're running late for an appointment, isn't it only right to call your client and let them know? She then proceeded to have all these excuses and finally said it's going to be cancelled. Will never ever come back here or refer any of my friends here. I am all about supporting local and family owned businesses, but she is too much. I encourage others to watch out for this type of person. Also, about the Yelp reviewer Jaime J., what a lair she is! Saying that I raised my voice to Sandy immediately. I never even raised my voice, and as I said, I was still willing to wait while she finished up her client after the first time she came out. Mind you, this is being that she is already late for my appointment. I'm sure Jaime as a business owner herself should know the importance of time management and keeping the client's appointment on time. When Sandy came out the second time, that's when she told me all these excuses about how she's rarely ever late, blah blah blah, instead of just apologizing and continuing with our appointment. How hard is that? Apparently, she didn't even think she was in the wrong. So, I'm not surprised she has clients like Jaime, who are willing to review and LIE about how this whole situation went. Both as business owners should not have this kind of mentality towards clients/customers and definitely should not lie for each other just to make your business look like it's in the right. Shame on you both. read more

Excellent service and incredible results; definitely coming back! The facial I had with Sandy was the first facial I ever had and I couldn't imagine going anywhere else. A coworker of mine recommended her services and I had to try them out. She targeted my problematic areas by unclogging my pores, and gave me what seemed to be a customized facial based on the little I told her about my face that I wanted treated. Sandy also recommended using a alcohol free toner and a couple other beauty tips that I immediately started implementing in my daily routine. In summary, I went in expecting to feel nice after, but instead my face not only felt amazing, clean and unclogged but I left with better habits that so far have certainly made a huge difference. read more

Super unresponsive. Multiple calls and texts with no response. Hard to give a place a chance when you can't even get ahold of them.

Let me just start by stating that I was 6 months pregnant when I visited and wanted to, you know, "clean up before the guests arrived" if you catch my drift. I'm not trying to have a bunch of people look at my hoo-ha wthout some grooming. Let's just say I was a bit apprehensive due to the sensitive nature of my situation. 1) That whole area is sensitive in nature, and 2) When you are pregnant it is even more so. As it turns out Sandy is a pro at not making you want to hurt someone severely at the crucial moment of wax removal! Yay! Didn't hurt (horribly). read more

For all you first time bikini waxers this is the place!! seriously! SANDY at skinworks is the S***!!!!!! she gets the job not only done, but DONE WELL!!!!! :) ME: new bride, getting ready for my honeymoon to Kauai, and Scared and skeptical to go back for what would have been my second time having the Brazilian wax! Because the last girl that did it--was rather unkind, and left me unsatisfied with the process. YOU: very professional, and kind right as soon as you greeted me through the door! ME: walks in the room, everything looks clean, and organized!! major plus! YOU: make me feel at ease and relaxed, and leave me to undress and get comfy before you wax me. ME: sweating bullets, and all the nerves in my butt start to tighten up, cuz I know this is gonna hurt!!! lol. YOU: keep me calm, tell me to relax, start up a conversation (i start to really relax, cuz you make me feel at home) and in the process, also tell me about what products you are using (BIG plus! she uses hard wax-- which is more expensive for her to use but better for us as the customers to use because it hurts less and works better!!). ME: I am happy to FINALLY get the type of waxing service my homegirls have been trying to make me believe "doesn't hurt" and is "totally worth it!" YOU: really do a FANTASTIC job and get all up "in there!!" lol. you're not shy to get the strays, and really leave me looking fly and ready for my honeymoon!! ME: So happy I found you sandy! You are amazing! I walk out the salon, happy as can be, no hair no where! lol. During my conversation with Sandy, she told me she is leaving Skin Works to start her own salon! I am sooo exited to see her at her new spot! I love to support local women following their passions!!! So.. Cant wait to see her next week at her new spot!! :) read more

I have never been waxed before beside my face but as my first time I am EXTREMELY happy that I saw Sandy. I was definitely nervous and jumpy especially I was feeling a bit insecure because I'm not the fittest person but she definitely made me feel comfortable and I soon became relaxed. She kept checking my comfort and my pain level which I thought was really nice and she did an AMAZING job!!! She takes her time and I definitely was not rushed. I had an appointment for a sphinx and I enjoyed her so much that I asked for her to wax my chin, upper lip and my eyebrows :) Also, I love the wax that she uses. she's AWESOME and so now I can't wait for my next appointment with her!!! read more

Wow. One of the best waxing jobs I've ever had down there. Sandy uses hard wax (which is what I prefer, but not everyone has). When she pulled, it felt like little pinches and it wasn't agonizing pain (Think 40-year old Virgin). I was even conversing with Sandy throughout. I'm so glad that I went to see her because now she's found a regular in me. Highly recommended! Especially if you're a newbie!!!! read more

I found Sandy using Yelp and the reviews don't lie! I recently moved to the area and was looking for someone I could trust for a Brazilian wax. In the past I've always jumped from salon to salon, having a different person do the wax each time. I have realized how great it is to have the same person each time, who gets to know your preferences and can work with you to get exactly what you want. From now on, I'll always stick with Sandy! She has a lovely private room in a nice salon. She is very friendly, puts you at ease, and is very skilled at what she does. If you're looking for an aesthetician in the area, I cannot recommend her enough! read more

My hairstylist, Stephanie, is wonderful!! I always leave the salon feeling beautiful. She listens and does exactly what I want. She's a very educated stylist and keeps up with the latest trends. Stephanie is professional and super sweet!!! I wouldn't trust anyone else with my hair. read more

NouVeau Skin Studio - Hair perfection! Sombre done by Stephanie! - Skin Care Near Me - Vacaville, California

I've been going to Sandy for 2 years when she was Skin Works. A few weeks ago I had the pleasure of visiting her new (or should I say Nou?) salon. It's really gratifying to see your favorite esthetician further her potential and open up her own salon :-). Nou Veau has an absolutely charming interior with a peaceful ambiance. You get the same great services in a beautiful, new location. She also offers refreshments and beverages. I'm a regular for the Sphinxes and my other waxing needs, but all her waxing services and facial treatments are also very reputable. I've been getting Brazilians/Sphinxes for more than 6 years and Sandy really provides a high quality wax job that you can't get anywhere else. She uses the hard wax for the Brazilian/Sphinx, which is so much better for your skin. Those who use the soft or creamy wax are just being cheap. Along with her expansion, she has also brought on-board another talented and fantastic gal named Erin. I highly recommend Nou Veau Skin Studio & Salon for all your wax and facial needs! read more

I have only had a couple of bikini waxes before Sandy so needless to say I was nervous for my appointment. Sandy was wonderful! I felt completely relaxed and I knew I was in good hands. She was quick and efficient. The whole affair took maybe 20 minutes but not once did I feel rushed. I will most definitely be going back! Sandy also does a variety of skin care treatments. The aromatherapy facial sounds fantastic stay tuned for a second review. read more

Really clean and prompt, loved my hair Stephanie took her time and listened to everything I wanted! read more

NouVeau Skin Studio - Thanks Stephanie , my hair feels so baby soft! Great customer service listened and suggested, takes her time and never disappointed :) - Skin Care Near Me - Vacaville, California

I schedule with twice and she cancelled and reschedule. When she reschedule she cancelled at the last minute without care. Very disappointing especially after I booked a sitter. To respond to her response Poor customer service speaks louder that. You just don't care. I would be post a copy of your text and see how the five stars would like that. It comes down you don't care about new customers read more

I just moved to Vacaville and I needed to get a wax. I looked this place up and saw the reviews and decided to try it out . My wax experience was wonderful!!!!!! I've had many Brazilian waxes and this was by far the best .Sandy is also super sweet and easy to talk to ( which helped distract from the fact - I was getting waxed .) My wax was super clean ( no little hairs left anywhere ). read more

So any men out there scared to get a sphinx wax or also called a manzillian. Well I went and saw Marissa stacey for a facial, phenomenal job and super relaxing. I nearly fell asleep. I also recieved an eye brow wax, she is very precise with eye brows. I aldo got a manzillian and I thought it was going to hurt alot but she is super quick and efficient and did a wonderful job waxing down there. Im very inpressed with her professionalism and her making me feel comfortable during the process. I highly recommend marissa for any services, worth every penny. read more

NouVeau Skin Studio - Skin Care Near Me - Vacaville, California

Book an appointment with Sandy for a facial, you will leave so happy and relaxed!! I have been seeing Sandy for over a year for facials and waxing, and have always been extremely happy with my service! She's very personable and friendly and has made me feel comfortable since day 1. Her prices are reasonable and the new spa is gorgeous! read more

I had such a great waxing and facial experience here! I will be a customer for a long time to come. Clean space, easy conversation, painless, and relaxing! read more

Sandy did a fast and great job on my Brazilian, highly recommend!!

Sandy is awesome, friendly, and warm. She makes you feel comfortable and knows her stuff. Her facials are amazing and relaxing. She unclogs my pores and makes it soft and supple. I've gotten her customized facials and will keep coming back. read more

I have been here twice now and have an ongoing monthly appointment with Loni because it is just that amazing. I've only gone for facials, but may try other services in the future. Loni is very flexible when it comes to appointments, but you must make one. I don't believe they take walk-ins. For the quality of the service, the price is on point. No complaints whatsoever! My skin always looks amazing after I leave up until my next appointment. Definitely recommend! read more

Sandy is amazing at what she does. She is extremely professional and a wonderful person. I found her two years ago when I moved back home and needed to find a new Esthetician. I searched "best wax in Vacaville" and she was number one - her reviews were incredible. I made an appointment for a Brazilian wax and haven't gone to anyone else since. She truly does an amazing job - she's quick and effective. And her personality is just so so genuine. I love her! She also has a new Nespresso coffee bar for her clients when you walk in. It's the total experience you hope for :) Thanks Sandy for all that you do. read more

NouVeau Skin Studio - Nespresso Coffee Bar :) - Skin Care Near Me - Vacaville, California

The experience I had here went above and beyond my expectations! From the fresh and relaxing ambiance to the professionalism displayed by the amazing and sweet owner Sandy, I enjoyed every single minute of my facial. She made me feel so comfortable, at ease, and taken care of! I also appreciated all of her skincare recommendations. I definitely can't wait to come back and see her again!! read more

I went in about 2 weeks ago for a wax. First time EVER-so I went for the Sphinx! Sandy was great. She made me feel so comfortable and relaxed. She talked to me the entire time and it really distracted me from the waxing. It was not nearly as bad as I anticipated and two weeks later I'm still looking good! ;-) Sandy, you have a lifer! read more

Very happy to have found NouVeau Skin Studio and Sandy, the owner. She's very professional and detailed. I got a sphinx wax and Sandy was sure to catch every last hair! In addition, she's a great conversationalist and sincerely interested in her clients. I'm new to the area and wondered if I'd have to commute far to find a good waxing spot. Nope--Sandy is right in town and one of the best waxers I've been to after four years of monthly waxes. I'll definitely be going back!!! read more