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Ulta Beauty

2.9 (34 reviews)
Open 10:00 am - 9:00 pm
Updated 1 month ago

Services - Ulta Beauty

Haircut

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Red dye on her should, neck and hood
Michelle D.

I just had THE WORST experience with Diane at the Ulta Salon tonight with my two children. I am not one to bad mouth or write a horrible review but since this happened to my 13 year old I felt compelled as a mother. We went in around 5:30 for both my 11 and 13 year old to get trims. The minute Diane took our information in the computer I knew it was going to be a problem. She was cracking random jokes trying to be silly with the kids. She asked my toughest what her name was and had a sigh of releif because her name wasn't spelled with extra letters in it like some of the name out there today. How rude!!! She was complaining about the computer software and seemed annoyed. It was funny for all about 2 minutes, then I started to get concerned that this whack job would cut their hair. She said the kids were the last cuts of her day. Her jokes were just uncalled for. She took my oldest back to the chair to look at her hair. She took it out of her top knot and let her hair down. THE MINUTE my daughter let her hair down- started the condescending almost insulting comments. Now my daughter are biracial and my 13 year old has long curly course hair. Dianes facial expressions and remarks were shaming. She asked when the last time her cut was and what she wanted to do. She asked if she wore it down or in THAT bun on her head all the time. My oldest wanted long layers but wanted to keep it long. She wears it down and curled to school. Diane offered to do a "Diva Cut". For me I am not familiar to the hair stylist lingo so I asked, what's that?. SHE TOLD ME TO LOOK IT UP ON MY PHONE. I think I was stunned and she definitely seen my reaction, she said, oh no, I'm not trying to be rude but I can't really explain it to you. YOU CANT EXPLAIN IT TO ME??? How is this supposed to make the client feel comforted. I was worried. We went back and forth with what my daughter wanted and I felt unsettled even still. She took her over to the sink to wash and came back to the chair. She sits down and throws the towel at the mirror and says, I'm pissed right now! I look at my daughters brand new Nike sweatshirt and there is RED HAIR DYE ALL OVER THE BACK AND ON HER NECK. I said what is that? She said, my coworker did a color and didn't clean the sink! I was about to LOSE IT. I ask to speak to the manager- She said I am the salon manager-( JUST MY LUCK!!!) I said okay, Where is YOUR manager. She said my general manager Jessica is here. I wait 5 minutes for Jessica. During that time, Diane is saying things like, This is a free haircut, There is a stain remover you can buy at Target, etc. The audacity! Jessica come over and from the look on her face, this may have not been the first time something like this has happened. She DOESN'T EVEN HAVE THE PROPER COMPASSION. Just turns away, walking towards the office saying, I'll be right back I need to make sure I handle this properly with all the facts. For a minute I thought by the general manager coming over that I would feel better about things but no. She comes back out and says, I will print you out an in store claim and corporate will handle it. I said, Handle it? What does that mean. She said whether to dry clean or not. She barely even walked over to look at my child's damaged shirt! I took pictures and told my daughter to get up and we are leaving. Sadly there will be no hair cut today. Diane snarled and said, you know I'm a good hair stylist right? As she is brushing my daughters soaking wet hair. I said I am sure you are but this didn't start the way it should have. She then said you know I felt attacked by you. WHATTT? I said, I am sorry you felt that way but you are ultra unprofessional and had NO EXPLANATION to the type of cut for my daughter, do you expect me to agree with whatever you are saying then have something go wrong and my child hate her hair cut? I am making the call and we are leaving. It's not even about the stained sweatshirt. That's material things. It's about the way we felt and the lack of professionalism. We felt very uncomfortable. I shop thee regularly and spend a lot of money on makeup and products ya for my family. We should have had a easy going conversation about it. It just seemed like it was the end of her day and was too big of job to deal with. Who knows I expect corporate to follow up with me and handle proper compensation. They just lost two hair cut sales today and more sales if they I will not be shopping at the Everett location anymore. My girls thanked me and were proud of the way I handled it. Never stoop to the level of ignorant people. I really feel like she thought my daughter texture of her hair was repulsive and an annoyance to her. She clearly didn't know what to do with it clearly. She didn't make my daughter feel comfortable, beautiful or confident. I am always going to be an advocate for my child. Speak up when things don't feel right. I am glad I did.

Ulta at South Bay now open! 12/2017
Amy R.

A Sephora-alternative is finally available in Boston (proper) - and in Dorchester no less! I discovered that this location is open amid construction of other stores/restaurants (AMC, Chipotle, Starbucks, Gyu Kaku, Nike, LOFT). The store is bright, large and very well organized. I went on a quiet Tuesday afternoon so there were few customers inside. This store is very new so all of the displays and testers were fresh, undisturbed, and frankly pristine condition. All of the sales associates were friendly and welcoming. For those who don't know, one major difference between Ulta and Sephora is that Ulta carries drugstore brands and high-end brands. It was cool to see lines like Covergirl and Soap & Glory near Urban Decay and Too Faced. Things I love: - They have MAC cosmetics! Sephora doesn't carry MAC so this is a huge plus. - I found a small display section for Morphe. They have the Jaclyn Hill palette in stock! And of course, a few of their brushes. - Extremely approachable and helpful sales associates! One offered to color match me for foundation and another shared the lastest Mario Badescu face mist scent (lavender). As a Sephora VIB Rouge status member, I'm pretty excited that Ulta is so accessible and maybe be earning part of my beauty budget. I signed up for Ulta's reward program right away when I heard that they give you $$ off your future purchases as rewards in lieu of Sephora's deluxe samples. Note - they don't carry Laura Mercier, Marc Jacobs, or Make Up Forever cosmetics. However, there is a TON of overlapping make-up lines so it's worthwhile to come into the store. I was pleasantly surprised to find Dermalogical products here. There is huge service area here. I didn't try that day but you can get hair, nail, make-up, and waxing services here. Pretty cool. Once this section of South Bay is fully up and running, I can see this store turning into a zoo. I'm going to enjoy the awesome in relative quietness while it lasts!

Cut and color by Janet!

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8 months ago

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2 years ago

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2 years ago

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3 years ago

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7 years ago

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8 years ago

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5 years ago

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6 years ago

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4 years ago

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3 years ago

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8 years ago

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3 years ago

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5 years ago

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7 years ago

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6 years ago

Super clean store and the staff really went the extra mile to help me find an uncommon item I'd been looking for. Thank you!

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5 years ago

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7 years ago

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6 years ago

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7 years ago

I don't even know what to say. I had the worst experience at the Benefit counter. Overall inexperienced staff. I will never go back.

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8 years ago

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7 years ago

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6 years ago

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Ask the Community - Ulta Beauty

Review Highlights - Ulta Beauty

Her name was Laurie or Laura, I wish every sales person was so friendly and engaging.

Mentioned in 3 reviews

Read more highlights

Haute Coiffure Salon - Balayage by zena

Haute Coiffure Salon

4.5(815 reviews)
2.6 mi
$$
12 years in business
Locally owned & operated

Zena is truly amazing. I had been searching for someone who could achieve an ashy gray tone to…read moreblend my grays, but no one had been able to lift the brassy orange undertones in my Asian hair with permanent color--until Zena. She not only got it right, she did it beautifully. My first experience with her was wonderful from start to finish. She was patient and attentive, even when I arrived late due to parking, and she kindly took the time to help me find a spot. I'm so grateful for her care and expertise--highly recommend.

it was $400. I was there for 3.5 hours. I got grey highlights when I asked for honey blonde baby…read morelights. sam was nice but didn't speak english very well which made communicating my desired outcome difficult. I have to get a color correction now--at a different place or course. might as well go to somewhere fancy on newbury street to be honest. same price. higher quality. another girl there before me left with a grey balayage. I watched the lady hairdresser try to convince her it looked good. it looked chopped. the lady hairdresser was very rude. should not be listed $$-- should be $$$. not a huge fan of the vibes either. very bright LED lights and stark black and white everything. perhaps swapping to some warm toned bulbs might help and adding some natural materials like wood. owner did seem like a nice dude though. forget his name. regret coming here a lot.

Photos
Haute Coiffure Salon - Color by zenahairstyles

Color by zenahairstyles

Haute Coiffure Salon - Balayage by zenahairstyles

Balayage by zenahairstyles

Haute Coiffure Salon - Balayage by zenahairstyles

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Balayage by zenahairstyles

Viselli Salon - Platinum blonde hair back when it was short! Colored when I first started going to Leslie who now works at Viselli Salon.

Viselli Salon

4.3(521 reviews)
1.9 miBack Bay
$$$

My hair was cut and styled by Wes. She was very understanding of my idea for my haircut and managed…read moreto do a great job! She also made sure to let me know to keep in contact with her if I wanted more layers or if I wanted to tweak something after my appointment. I am relieved to find someone who can cut and style curly hair. The service that they give immediately as you walk through the door is amazing. I would definitely recommend coming here :)

I had a 25 minute virtual consultation. One of the things discussed was that I needed my grays…read morecovered. I was given 2 options covering all goals discussed - 1. start off with highlights/lowlights/gloss or 2. Start off with a gloss. I chose starting with a gloss. After the gloss was washed out I noticed grays and asked about it. It was then I was told, "a gloss doesn't cover grays. We'd be lucky to get 30-40% coverage with a gloss." After getting home I now realize the gloss isn't even and pulled reddish. I did leave without a blow dry out of frustration so in all fairness I'm sure they would have adjusted that had I stayed. But also, I figured it would probably be fine since it's a gloss but not the case. The manager did offer for another appointment with the owner or another stylist but I declined and they did not charge me. Just posting to help another person avoid this.

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Viselli Salon - White hair with extensions from Leslie at Viselli Salon

White hair with extensions from Leslie at Viselli Salon

Viselli Salon - My New Hair

My New Hair

Viselli Salon - Platinum hair with extensions by Leslie at Viselli Salon

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Platinum hair with extensions by Leslie at Viselli Salon

Ulta Beauty - cosmetics - Updated May 2026

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