The store clerk that assisted my friend and I was amazing. She went out of her way to show us various products, compare prices and give suggestions. Her name was Laurie or Laura, I wish every sales person was so friendly and engaging. I will send all my friends that live in that area to see her in the South Bay Ulta Beauty store. My friend felt the same way. Oh and I meant to mention that she is a wealth of information about the products. She listens to her customers and gives feedback about the products. An example was a product I was looking for puffy eyes she recommended several products that clients frequently purchase on a regular basis. She deserves to be recognized and get a raise, it is hard to get this kind of knowledgeable, amazing employee. When we do they she be rewarded. Purchase date 1/24/24 Malkia Consumer read more

My daughter and I had a wonderful experience preparing our makeup for my daughter's wedding. A young man, Brandon, was knowledgeable, explained different choices, was kind and funny. We had a great time trying and eventually buying $200.00+ for my daughter. We don't usually wear makeup, so Brandon was a tremendous help! We are looking good now! I wish Brandon was a beautician for the store! Thank you! read more

I will be commenting on a few different aspects of this Ulta store. To start, I have been here multiple times, at different times of the day. Never ran into any issues. Recently, with the help of Yelp, I learned that this location had a brow bar (didn't know Ulta offered such services). Now, let me say, I am selective, I am a person of color, and I value quality service, so the idea of pulling up to Ulta for my eyebrows didn't woo me, but after reading that Sara was the IT girl for brows, I decided to give her a shot. I booked an appointment for a wax. I wanted to play it safe. Upon my arrival, I was greeted by someone who directed me to the brow bar, and because I was early, I browsed around. In that process, I was greeted my Laura who was EVERYTHING! On many levels - customer service, relatability, comfort, she made Ulta feel like home. She was giving game but not pressuring me, and frankly, she takes the store experience to another level. But you're here to learn around the eyebrow, okay, okay. . . Sara was phenomenal. She was on time, friendly, personable and she listened to what my style is, always checked to make sure we were on the same page, and she filled in my eyebrows which comes with the service plus put on an eye mask while she did my brows. Sara is on her way to becoming my new eyebrow artist! Shout out to Yelp, because otherwise, I would not have had this experience with Sara. Take a chance on her! You deserve it. read more

please stay away!!!! ordered over 10 days ago, never got it! Only the label was created !!! now gotta was DAYS first my refund! On top of it I lo still have to Uber to return it if it ever gets here.... read more

I have waited years for a makeup store to pop up in Southbay and finally one did. Ulta has a great selection of items here. Some are hit and miss. My only problem is when I first came here a few months ago for the very first time I was pushed to sign up for their ulta credit card. I was told a false narrative about how the card works. Long story short here I am after 7 months and have cancelled it because I haven't really benefited from the card at all and just wasn't happy with the card. The employees there don't seem to know what they are doing in terms of makeup knowledge. I was recommended by someone there a very willy-wonkaish foundation that oxidizes very badly. I have found some very bad products here that I have had to keep returning but luckily ulta has a good return policy which is nice. What wasn't nice was being questioned repeatedly. I bought a Pacifica Beauty body shimmer and it didn't shimmer. It was just body oil, so naturally I returned it. After that Incident I haven't been to ulta since because that exchange with the employee was weird. read more

I just had THE WORST experience with Diane at the Ulta Salon tonight with my two children. I am not one to bad mouth or write a horrible review but since this happened to my 13 year old I felt compelled as a mother. We went in around 5:30 for both my 11 and 13 year old to get trims. The minute Diane took our information in the computer I knew it was going to be a problem. She was cracking random jokes trying to be silly with the kids. She asked my toughest what her name was and had a sigh of releif because her name wasn't spelled with extra letters in it like some of the name out there today. How rude!!! She was complaining about the computer software and seemed annoyed. It was funny for all about 2 minutes, then I started to get concerned that this whack job would cut their hair. She said the kids were the last cuts of her day. Her jokes were just uncalled for. She took my oldest back to the chair to look at her hair. She took it out of her top knot and let her hair down. THE MINUTE my daughter let her hair down- started the condescending almost insulting comments. Now my daughter are biracial and my 13 year old has long curly course hair. Dianes facial expressions and remarks were shaming. She asked when the last time her cut was and what she wanted to do. She asked if she wore it down or in THAT bun on her head all the time. My oldest wanted long layers but wanted to keep it long. She wears it down and curled to school. Diane offered to do a "Diva Cut". For me I am not familiar to the hair stylist lingo so I asked, what's that?. SHE TOLD ME TO LOOK IT UP ON MY PHONE. I think I was stunned and she definitely seen my reaction, she said, oh no, I'm not trying to be rude but I can't really explain it to you. YOU CANT EXPLAIN IT TO ME??? How is this supposed to make the client feel comforted. I was worried. We went back and forth with what my daughter wanted and I felt unsettled even still. She took her over to the sink to wash and came back to the chair. She sits down and throws the towel at the mirror and says, I'm pissed right now! I look at my daughters brand new Nike sweatshirt and there is RED HAIR DYE ALL OVER THE BACK AND ON HER NECK. I said what is that? She said, my coworker did a color and didn't clean the sink! I was about to LOSE IT. I ask to speak to the manager- She said I am the salon manager-( JUST MY LUCK!!!) I said okay, Where is YOUR manager. She said my general manager Jessica is here. I wait 5 minutes for Jessica. During that time, Diane is saying things like, This is a free haircut, There is a stain remover you can buy at Target, etc. The audacity! Jessica come over and from the look on her face, this may have not been the first time something like this has happened. She DOESN'T EVEN HAVE THE PROPER COMPASSION. Just turns away, walking towards the office saying, I'll be right back I need to make sure I handle this properly with all the facts. For a minute I thought by the general manager coming over that I would feel better about things but no. She comes back out and says, I will print you out an in store claim and corporate will handle it. I said, Handle it? What does that mean. She said whether to dry clean or not. She barely even walked over to look at my child's damaged shirt! I took pictures and told my daughter to get up and we are leaving. Sadly there will be no hair cut today. Diane snarled and said, you know I'm a good hair stylist right? As she is brushing my daughters soaking wet hair. I said I am sure you are but this didn't start the way it should have. She then said you know I felt attacked by you. WHATTT? I said, I am sorry you felt that way but you are ultra unprofessional and had NO EXPLANATION to the type of cut for my daughter, do you expect me to agree with whatever you are saying then have something go wrong and my child hate her hair cut? I am making the call and we are leaving. It's not even about the stained sweatshirt. That's material things. It's about the way we felt and the lack of professionalism. We felt very uncomfortable. I shop thee regularly and spend a lot of money on makeup and products ya for my family. We should have had a easy going conversation about it. It just seemed like it was the end of her day and was too big of job to deal with. Who knows I expect corporate to follow up with me and handle proper compensation. They just lost two hair cut sales today and more sales if they I will not be shopping at the Everett location anymore. My girls thanked me and were proud of the way I handled it. Never stoop to the level of ignorant people. I really feel like she thought my daughter texture of her hair was repulsive and an annoyance to her. She clearly didn't know what to do with it clearly. She didn't make my daughter feel comfortable, beautiful or confident. I am always going to be an advocate for my child. Speak up when things don't feel right. I am glad I did. read more

Ulta Beauty - Red dye on her should, neck and hood - Cosmetics & Beauty Supply Near Me - Dorchester, Massachusetts

A Sephora-alternative is finally available in Boston (proper) - and in Dorchester no less! I discovered that this location is open amid construction of other stores/restaurants (AMC, Chipotle, Starbucks, Gyu Kaku, Nike, LOFT). The store is bright, large and very well organized. I went on a quiet Tuesday afternoon so there were few customers inside. This store is very new so all of the displays and testers were fresh, undisturbed, and frankly pristine condition. All of the sales associates were friendly and welcoming. For those who don't know, one major difference between Ulta and Sephora is that Ulta carries drugstore brands and high-end brands. It was cool to see lines like Covergirl and Soap & Glory near Urban Decay and Too Faced. Things I love: - They have MAC cosmetics! Sephora doesn't carry MAC so this is a huge plus. - I found a small display section for Morphe. They have the Jaclyn Hill palette in stock! And of course, a few of their brushes. - Extremely approachable and helpful sales associates! One offered to color match me for foundation and another shared the lastest Mario Badescu face mist scent (lavender). As a Sephora VIB Rouge status member, I'm pretty excited that Ulta is so accessible and maybe be earning part of my beauty budget. I signed up for Ulta's reward program right away when I heard that they give you $$ off your future purchases as rewards in lieu of Sephora's deluxe samples. Note - they don't carry Laura Mercier, Marc Jacobs, or Make Up Forever cosmetics. However, there is a TON of overlapping make-up lines so it's worthwhile to come into the store. I was pleasantly surprised to find Dermalogical products here. There is huge service area here. I didn't try that day but you can get hair, nail, make-up, and waxing services here. Pretty cool. Once this section of South Bay is fully up and running, I can see this store turning into a zoo. I'm going to enjoy the awesome in relative quietness while it lasts! read more

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Scheduled a haircut appointment, arrived waited for over 30 min, to be told that I am not in the system and they can't take me in. Thank you, for my time. read more

I booked a highlight for my self and a color correction for my daughter, I paid $200 for mine which my hair ended up being kind of pink in the middle of my head and lines of my dark hair right on top of my head it didn't blend in at all I told the hairstylist about my hair being pink on the back middle side of my head and she told me that it would go away after a couple of wash and left it like that, which it should have not been so hard to fix since my hair is already blond. so disappointed for how much money I paid. my daughte's wanted blue on her hair which it was already half blond and she only needed the other half blond. I left her at Ulta store to get her hair done and I came back to check on her she was done but with her hair in 3 different colors (blue, light blue and green) and even worse with a $450 bill because they forgot to tell me that they charge x amount of money per hour. We ended up redoing our hair at home because 1, I couldn't afford to have someone fix it anymore and 2, we were leaving for our vacation that nightand didn't have time for another appointment. Overall I paid $650 and it was the worse service I have ever had. read more

this is the second time that I've been to this location in the aisle and stood there for help with the perfume that I was going to buy second time people walking by me employees walking by me. No one else if I need help no nothing mind you that they are locked not one person asked if I needed any help. I stood there for 1520 minutes each time not one person said hello or anything to me. Wow, is all I can say wow wow. Wow great customer service lmao!!! never step foot back in here again. Ill tell u that! Ill just go to the retailers website Thx! smh read more

Great cut and color with Janet! I got a cut and color with Janet and she was awesome! I was a little nervous because i had never been there before to get my hair done and there weren't many reviews online, but I'm new to the area and didn't know where to go and my hair needed help ASAP. Janet did a great full highlights to my hair plus a cut and also styled it well. Thank you Janet! See you soon. read more

Ulta Beauty - Cut and color by Janet! - Cosmetics & Beauty Supply Near Me - Dorchester, Massachusetts

Love this location, I am there all the time and they know me by now, (say I'm part of the family haha) the salon service is amazing I Recommend I Carolina who is available Friday Saturday and Sunday at the moment or Amanda (not 100% sure on her full schedule) .... you won't be disappointed read more

The new Woburn location needs to step it up with the employees, been going to this one since they opened a few months ago and there is a discrepancy every time, always a customer in front of me at the register having an issue as well. Today I had a question about something that was in the flyer I got in the mail on an item I bought a few days ago( very simple question) but BRITTNEY the "manager" decided she was going to talk down to me with a line of ppl and told me if I want the sale price I have to come back with the product and the flyer, ummmm what? Then ahe told me employees are never aware of sales or flyers that go out . I shop at Ulta because of the easy returns and sale refunds but I guess Brittney in Woburn Ma has her own rules. read more

Unprofessional and undependable. I called and made a salon appointment for a Saturday for a wedding. It was confirmed and the morning of Maria casually calls and canceled appointment. Unbelievable and unacceptable!! read more

I waited years for an ULTA to pop up closer to me, the one is Braintree is wonderful but I love this location! They don't have a designated Colourpop section, like some locations but they do carry other amazing brands like Juvia's Place. The store is always clean and organized, great selection of products and easy to navigate. The employees are most always pleasant and even take an extra step to be helpful without a customer having to prompt them. Definitely my go-to location, and conveniently located across from a forever 21, and right next to a Starbucks. If you're ever in South Bay, or in Dorchester, stop by this location and buy yourself that new mascara you've been eyeing! read more

Amanda is amazing!! She is genuinely the sweetest person ever. I was definitely ready to have a meltdown and cut all my hair off, but she fixed everything from the terrible leftover color and damaged hair. Absolute rockstar, shes my go to girl now for everything now read more

Super clean store and the staff really went the extra mile to help me find an uncommon item I'd been looking for. Thank you!

Really wanted to love this place since it's so close to my house. The first time I went the staff was very helpful and helped me a lot since I don't know much about makeup. I went in today and asked for a specific color foundation and was told "come back later when the stores stocked." Excuse me what??? Don't waste your time. Go to Sephora instead. read more

This is a review for the salon services. I was fortunate enough to get my hair done by Dominique and my makeup done by Miatai for a formal event. First of all, those ladies are so cute. Second, they were so helpful in answering my questions, since I am terrible at doing my own hair and makeup. I also HATE feeling like I have tons of product on my face and hair. They listened, and I felt very light and not grossly weighed-down by product all night. I was worried that Miatai wouldn't know how to do makeup on my Asian face but she was GREAT. I was worried that my hair would fall flat, but Dom was ON POINT. I looked cute, felt cute, and got lots of compliments. Thanks, ladies! read more

Ulta is the worst. They do not honor their own coupons. They sent me an email for my free gift for my birthday on July 1. I went to use it and the woman at the register said your birthday was June 15 I showed her my license which has my birthday as July 15 and she says sorry I can not give you the free gift. If I didn't need the makeup for that night I would not have purchased it. I will be going to Sephora from now on. read more

The sales staff here is terrible, and talking to others who frequent this store, they share the same impressions. Thought maybe that it was simply an off day, but I came back 4 weeks later and they were even worse. Would give 0 stars if I could. As someone who's worked in retail for 6+ years, I haven't seen worse. I'm in the process of reaching out to corporate about a terrible interaction I had on 4/7/18, but the sales associates reflect how poor the management is who hides in the back and is never out on the floor with the staff. Even Walmart is better than the attitude of these primadonnas who stand around and pick at their cuticles, but once you approach them to ask a question, they give you side eye. I'd rather shop online. read more

I made an appointment for a microdermabrasion with a clinician Ari,,who was very informative of what was going to go on with the process. Unfortunately Ari no longer work at this facility so they had me book appointment with Kayla. Kayla is a very nice young lady however she was not clear about what the process would be or the face products she was going to be using on my extremely sensitive skin. I've had Mike road rage done many many times so I know the process and I've always let the clinician know I have sensitive skin with rosacea so I can't have anything with vitamin C in it ,, lactic products anything's too harsh. She cleaned my face which was fine but she wasn't very thorough. Then she proceeded to do the microdermabrasion. The machine kept breaking down at least three different times I am no way putting this on her it is not her fault the machine kept breaking down but I do think the Ulta company should look into getting them better machines and products. When I called Ulta on Monday March 5th about my procedure and how disappointed I was they never called me back and from what I heard had no intentions of calling me back. I again called March 7th about the complaint and I was told they would get back to me between two 2-3 days. Very disappointed with Ulta's corporate office and their management. read more

This review is for the benefit brow bar -- I wasn't able to find a page for it. Chris was really great and took his time to work with me for the shape I wanted, something clean, but natural. I was able to make an appointment when I walked in and return a couple hrs later. Thank you so much! read more

Jorge @ the Ulta Salon in South Bay provided exceptional and professional service. He made me feel comfortable during every step of the coloring process, held great conversation, and helped his peers and other clients while making sure he was attending to me. He recommended some great new products for my hair type and I've been using them religiously because of his product knowledge and excellent suggestions.I would highly recommend booking your salon services with Jorge. He's talented and professional and you won't regret your time spent with him! read more

I don't even know what to say. I had the worst experience at the Benefit counter. Overall inexperienced staff. I will never go back.

I am trying to review the Ulta located 95 Allstate Rd. This address doesn't match exactly but I believe this is the location I went to. I had a really great experience getting my hair cut and colored by Janet. She got the color right and I'm a pretty picky client. I had an idea of the color but since I had been going to a different salon I wasn't sure of the exact component ratios. I am very pleased with the result & will definitely be making an appointment to see her again! read more

So the store has a great variety of things in a variety of prices. They have sales which is nice. The thing the often lack is staff. I'm not going to blame the people who were present. I'm blaming the cheap corporate tightwads who are concerned with their year end bonus and won't hire enough staff to actually help when you have a question. I've never seen enough staff particularly during the holidays. More staff to answer questions and help you find things and how about more than two people on the register. read more

I honestly didn't want to say anything but after the second time I feel like it's something that should be mentioned. As I've walked past the salon I've heard what I assume to be the manager (blonde curly hair) be inappropriately talking to one of her hair dressers very disrespectfully. It made me not want to visit this salon. I felt terrible for the way she bossed the one girl around. I'm not sure her name but she was a real sweet helpful girl and is always working hard when I see her. It's just a shame. I hope they can figure out how to conduct themselves around customers and have respect for each other. I shutter to wonder how she talks to her when NOT in earshot of customers. read more

I called to have my hair cut here today. I was appalled at the questions that the hairstylist asked of me. She asked my name and phone number, which is normal, but then she asked for my home address, my email, and my date of birth! Really!?! My DOB for a haircut. I declined to answer but she said its store policy and she cannot book me in their system unless I agree to give her my personal information! I called back and spoke with the manager and she confirmed that the system requires this in order to make an appointment. I asked her if Ultra Beauty was in the habit of turning customers away and she replied no, but she did appreciate my feedback. My "feedback"! Really! I will never set foot in that store again. Buh-bye Ultra Beauty! read more

This location is near my office so I have been multiple times. Every single staff person has been rude, if you have any questions expect to be treated like you are inconveniencing them. They will also never mention if you have points you can put towards your purchase. read more

Honestly I have mixed reviews about the store i would of gave it a 4 but due to the cashiers customer service I took two away. I found the location to be very convenient for me because I live in Boston the store is very clean when I walked in it was well organized I was able to find the products myself there was one item I was not sure about I did have to approach a sales person but she was very friendly and helped me find the closest product to what I was looking for due to the item that I was looking for was out of stock. The chip on my debit card does not work so most stores I go to require me to place the card in the slot 3 times and then swipe. I told the girl(Aisling) at the register this she looked at me as if I had five heads and insisted that I cannot do that so I simply asked her can she please put in the card number I swear she put in fake numbers then told me that it didn't work she made me feel as if I was trying to run a scam or my card did not have enough money on it which it did. Thank God I had cash on me after paying her when she was giving me my change she pulls me over to the side and tells me " next time you shop with us please make sure that you have a card that has a working chip because our machines only take the chips inside the slot if there's a chip on it otherwise we cannot process your payment", the way she spoke to me made me feel embarrassed because there was customers waiting behind me and they probably thought I had payment issues as the last person in the store that a customer sees she needs to have better customer service. And FYI I went to target right after and I was able to use my debit card. I don't want to use a race card all black people are not the same just because you may have had a bad experience with one customer don't associate that with the next. read more

I never leave reviews, but I had such a delightful experience recently at Ulta Beauty! I often have a difficult time finding shades of makeup that more closely match my skin, but one employee named Kristian "color-matched" me to a shade that perfectly fit my skin tone. Kristian was SO attentive and took all of my concerns and questions very seriously (some of my questions were very basic) and made the entire experience very enjoyable, going above and beyond and making personal recommendations based on my "undertones" and skin texture. I almost never visit makeup/beauty stores because of how intimidating they can feel to someone inexperienced with products, but Kristian made me feel so welcome--I'll be back as soon as I need to! read more

The manager is a stuck up /itch. She is rude to her staff. She is rude to customers. She also flat out lies that she called about an appointment. Way to lose a good customer! read more

Rude, you walk in and all the workers talking to each other and just stare at u. Like it's such an awkward vibe, no one says hi or if u need help, not even a goodbye. That whole plaza everyone is just rude. read more