I don't even know where to begin with this review, but it's going to be a bit long and rather emotional. I've been a bit reluctant to tell the underlying situation and how this began, but I decided to, simply because this can happen to anyone. This began when I lost my beautiful Mother, which was also my best friend. The depression, despair, grief, sadness, and loneliness was so much more than I could handle. The day I lost her, I gave up on everything, including myself. I had completely let myself go for over a year. I became a prisoner of my own mind, therfore, I struggled to even leave my home. I had a lot of embarrassment about my situation, because of letting myself go. Because of this, it took me even longer to address my very neglected matted hair. I felt very helpless and hopeless and figured my hair would need to be shaved off. My hair is thick, naturally curly and was a lot longer than I had realizes. I kept it put up, but could feel the weight and bulk increasing. I felt humiliation, but it was due to being inside of my own head. I had zero self confidence and no self esteem. Something had to give! This was very unhealthy for a few reasons, but I had to do something, even if it meant that I had to have my head shaved. Continuing to not address the situation was also a constant reminder of how this began, which was horrendous grief and depression from the loss of my Mother. I had heard that Michael is a great stylist, so I scheduled a consultation with him. I was very nervous because I don't make it a habit to even go to a salon, other than for a regular haircut. (The last cut has been over 3 years ago.) Michael was so sweet and willing to try to help me, but of course, there was no promises of how this would turn out. We went into this journey blindly together, but the fact that he didn't turn me away gave me a tiny bit of hope to hold on to. To say that I put him and his skills to the test, is an understatement! Because of the emotional whirlwind I've been stuck in, I really didn't want to be sitting in the middle of a salon with people watching or judging. In my mind, I felt like I'd be on display, which was the last thing I needed or wanted! Low and behold, Michael was able to put up a portable makeshift "wall" in the shampoo room, which was such a blessing, and such a relief! My first appointment, it was a consultation and a bit of going through my hair. Michael managed to make it through a small section, then put it up for the next appointment. He was as gentle as he could be, but also often asked me if I was okay. My second appointment was a full day. I never in my life would've thought I'd need to sit in a hair chair for several hours straight, but... there I was! Micheal attempted to work his way through my hair very diligently, but... it wasn't working out. This was very time consuming. I finally asked him to just cut the mattes out. Michael had freed my hair from my head, which was such an amazing feeling! What a relief! I could feel through my hair, all the way to my scalp! I had showed Michael a picture of the inspiration for my cut, which he seemed confident in. Whether he was or not, I don't know, but his confidence in his abilities helped me tremendously. He shampooed and conditioned my hair, and went to town with the final touches. Michael had shaped my hair just as I had shown in the picture. He put the products in my hair and began to diffuse it. My hair felt so soft and silky, more than it had ever been before. I sat through the entire appointment without a mirror, which is exactly the way I wanted it. I didn't want to see the process. I just had to trust him. After drying my hair, I felt it for the first time in over a year. I went to the bathroom to look, and all I could think is "Oh my gosh, I still have plenty of hair, but my curls are back!" I can't even put how I really felt into words. I was elated, but there were also plenty of tears throughout the process, but the tears that I cried towards the end were for the help and kindness he had shown me. I walked out of the bathroom holding my head up, which was the first time in over a year. Yes, Michael done that! A little bit of kindness and non judgment goes a long ways. This experience has given me hope for myself, but I also no longer look in the mirror and see the hell that I've endured for over a year. The grief is something I'll have for a very long time, but Michael helping me was more than he realizes! I did not know him beforehand, but he's now stuck with me. He's been such a blessing to me! I gave him such a big hug. He truly helped me in many ways throughout this experience! I know my mother would've been so hurt to know that I've let myself go after she left, so this was for both of us! If anyone reading this is in a similar situation, please don't give up on yourself. Know that there are people in this world than can relate to what you're going through, but also know that you're worth it! read more

visited Ulta on McDowell in Avondale this morning and had a very disappointing experience at checkout. The cashier, Mia, came across as unwelcoming and gave off an uncomfortable attitude that made the interaction feel unpleasant. Customer service should feel friendly and approachable, especially in a retail environment, but this interaction felt the opposite. Even a simple request was handled in a way that felt dismissive rather than helpful. I've shopped at Ulta before and expect a higher level of professionalism and courtesy. I hope management addresses this, as it reflects poorly on the store experience. Mia couldn't even help me recycle a bag read more

I get your trying to do great service but I don't like when people talk to me. Yes I'm finding everything okay but quit asking me. I'm find it annoying. I rather go up to them and ask for help. I don't like when I'm wearing my headphones and just cause the manager is strict they try to do great service I get it. I just find it annoying people asking me and asking me. This is for the manager. Quit being so strict. I just here for the product. If I'm wearing my AirPods why do you guys talk to me, talk to another lady. They do all of this for sells and cause of the dumb costumers complain about bad customer service and people steal. read more

I was really disappointed with my experience today. I had an eyebrow appointment scheduled and was already sitting in the parking lot when I received a call just four minutes before my appointment saying that the person I had booked with wasn't comfortable doing the service and that I would need to reschedule for the next day. I also wish I had been offered the option of seeing another stylist who was comfortable doing the service. I really like Ulta and normally have a good experience, which is why this was especially disappointing. I'm hoping this was just a one-time situation, but I do think customers should be given more notice whenever possible. read more

So I went in for my birthday gift. I go to the cashier and she starts off rude like I'm incovencing her. I ask for my gift I name two items she *rolls her eyes at me and says "1". I mention I'm at the point system where I receive two gift but if that's incorrect that's fine. She says "email" like talking to a kid. I mention what as she's not speaking in full sentences. "I need your email for the gift" I mentioned I do have it on hand. *she rolls her eyes. She then continues to sigh and mentions on her radio "this person wants two gift for free and I told her no and she keeps wanting more". Again I only mentioned it once. The girl at the register next to her was trying to be kind to me and mentioned "yeah I heard about that too". I mentioned the Ulta in Camelback mentioned and gave me a receipt that list the perks. She asked me to pull it out at this time I did not have it as I thought I did not need to show proof of their OWN policies. The mean girl said loudly "no she just wants free stuff as no one knows what you're talking about". In front of customers and she was rude to the other cashier. I was so embarrassed and honestly sad on how I was treated. I will not and have not been back since Dec. I was not being mean. I do know how to hold my own but that day I did not and went home to cry lol. **It's not about the gift it about the way I was treated and the fact they don't know their policies. Like girl it's not going to kill me to only get one freebie worth $2 to make. *I found the receipt with the perks I was talking about I will add it to this. Again it was not Camelback that did me wrong it was Avondale's. I thought Sephora had the mean girls but I guess Ulta took their place. I will not place the employees that was rude name as I don't want her to be fired just everyone have a refreshed on customer care and policies. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

Very poor customer service! Why have 6+ employees on the floor if they are not even going to acknowledge their customers? This location needs more training on how to treat and approach their customers. When asking the girl with pink hair about a certain product, I was met with a " have you checked the website to see if we have it ?" Another customer looked at me with a scared face due to the attitude of the employee. I pulled my phone to show that the store said " in stock." She walks away to go check the back and never came back :/ As I'm leaving, I see the employee on her phone laughing with other employees. read more

It's truly the employees that make a place awesome!!! I had the single most positive experience of my day here today!!! Mark my words I will be back to visit! I wish I had asked for the ladies' names who helped me out - they helped me find the best products in my budget & gave me compliments! Thank you Ulta Team read more

I went in today for a blowout with Teresa O., and she completely exceeded my expectations. Not only did she give me a flawless blowout, but she also went above and beyond by including a scalp treatment during the same appointment--saving me the hassle of scheduling another visit. The blowout left my hair sleek and full of volume, and the scalp treatment was so refreshing and rejuvenating. Teresa's attention to detail and care made the experience truly special. If you're looking for an amazing stylist, go see Teresa O. for your next blowout or hair treatment--you won't be disappointed! read more

This was my first time getting my hair cut, with all over color at Ulta- & I loved the end result! Brianna was so welcoming, professional, yet down to earth. She definitely understood the look I was going for. I feel great with my new hair ‍ read more

Stopped by for some lip gloss one of my girl friends had suggested I try from Ulta . I just couldn't think of the name of the brand . As I came in no one greeted me nor asked if I needed any assistance. I had to find someone to assist me and when I did if felt discriminated against. I approached one of the guys make up artist for assistance and he asked me to wait as he was in the mirror ...reapplying on some make up it looked like . I walked off and he came later to help me .I explained how I was looking for a lip gloss in a tube . He then stated "that sort of lip gloss would be found at a DRUG STORE ". I was puzzled because I've never heard such recommendations when I shop at Sephora . Then I asked him for any suggestions and felt like he was trying to brush me off and not further assist me . I guess it magically came to his brain that MAC carried the lip gloss I was originally looking for HONESTLY THE ENTIRE EXPERIENCE WAS KIND OF ODD read more

Ulta Beauty - This was actually the correct brand I was recommended Looks like a TUBE to me - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

Let me start by saying that Imani was phenomenal! She was patient and kind, she answered all of my questions and assisted me in purchasing my Clinique skin care products, an entire set. Plus make up. However they were out of stock for the foundation that worked best for me. She gave me a small sample to take home until they got the product back in stock and said to check back in about a week.( let me also say that I can't just wear just any brand of makeup, I have lupus and psoriasis) Unfortunately each of the 5 times that I returned to purchase the foundation I encountered some very bad customer service and uncaring staff members! The last time I went in I attempted to explain my frustration with having to return 5 times just to get the foundation; I ended up in an actual argument with one of those staff members to the point that I will NEVER EVER shop at Ulta again!! And her manager was standing right there listening to the entire exchange! Now the manager knowing that I was beyond upset offered to at least allow me to take a picture of the correct foundation so that I could go to a place of my choosing to purchase the product. I'm disgusted that this is what passes as customer service these days! I spent 20 years in that industry and that is not at all what I know to be true good customer service!! And I will also be canceling my Ulta card!!! Seriously! Horrific customer care! As I stated in the beginning, Imani was fabulous! But many of the rest of the employees are less than caring, less than attentive and could really use some re-education on what customer care truly is!!! read more

Ulta Beauty - The illusive foundation I was looking for - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

I had a great experience with this specific Ulta Beauty. The staff was friendly and came to me when I was looking around for a specific item. I always enjoy coming here with the clean location and helpful team members. Will return read more

NEVER GET A HAIRCUT HERE!!! specifically with Emily S, she totally butchered my hair only requested a trim and some layers in the back. The end result was so horrible . You should not be allowed to do this to people who trust you with their hair, overpriced haircuts and you end up looking like your hair got caught in a blender. You should be ashamed to call yourself a professional haircut stylist!! Im hoping I can save someone else from being ripped off and disappointed, it will take months before my hair recovers from this massacre!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

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I don't how I missed that I hadn't reviewed them yet! I came here to get a haircut, I was a first timer. When I called I talked Lindsay and she was so friendly and explained a lot. I looked forward to my haircut. Needless to say she did not disappoint. Lindsay is amazing! She is so thorough and always questions to make sure you get the haircut you want. I have also done color with her and does great! My hair always feels healthy and happy after every haircut. You can tell they use good quality products. I have since then been coming to her for my haircuts. They always send a text reminder which is nice or give you enough time to reschedule, I've never had issue with that. I also used the brow bar before and the lady who did my brows was nice and did a good job but I do find that is a bit expensive for brow service. Overall I am always happy to come here for my haircut! read more

I was so excited to stopped by this brand new Ulta location. I heard from my hair stylist that it had quite a few more options than the long standing location a couple of miles down the road. The one I have lived at for the past 12 years. Love it so much, the majority of the staff knows me by name. We are in a hugging basis when I recognize one of my awesome staff members. Sadly, at this new location, it was Saturday afternoon and it was madness. I only got asked if I needed help once. It was very rushed and dismissive the minute I said no thank you. I walked every inch of that store and the couple of things I was looking for were items I haven't used before so like a pro, I tested it on my wrist. Unfortunately, I couldn't bring myself to do so. The place has only been open for a month or so and every sample I looked at, whether for my own sampling or just looking at new items I've already known about and ready to buy, looked like a ONE YEAR OLD had grabbed everything and decided to play with it as toddlers do. They look dirty, product running over the item and around the actual item. The palettes are missing from the testers already. Actually, there are so many testers missing. One of the items I was looking for I already own but needed a lighter shade since we are in winter season, not being out by the pool all day, I needed a couple of shades lighter. Not possible, they were so gross looking, I didn't even want to touch them. And let me tell you, this was on the upscale, if you can call it that, side of the store. When I walked over to the drug store item side of the store same issues. The ladies are walking around excited about their plans, talking about their gossip and from time to time come over and asked if I needed help. A few of them were actually helping customers who had questions but over all, it was a circus. I will go back on a less busy day and hope the areas are cleaner. The location down the street may have low reviews for other reasons but never for a dirty selling floor. We'll see what happens next time. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

I was SUPER apprehensive about coming here. I have anxiety about entering any sort of beauty business. My skin is very sensitive and just never looks great and I always feel like I'm being judged. I had a great experience at Ulta. I took my sister along for moral support. Julissa helped color match a foundation and translucent powder for me. She was very kind and patient. I appreciated her help. read more

had a great wash, haircut, and style from Jessica! felt very pampered and she made my hair look exactly like the photo I showed!

Scheduled a haircut with Christian. Was told he was "senior" stylist. So bad, bad, bad.....I asked him to cut my hair dry....as it really shrinks. He said, no, he couldn't do it that way. I asked him to "trim" the back....I swear, he bunched the hair, and cut a good 2 inches off.....Oh My G...... so bad..... the worst experience (and cut) I have ever had!!! BEWARE !!! read more

Horrible! Even though this location has all the fancy high-end brands, the service is horrible! The workers need an overhaul in how to be kind to customers. I was profiled, and what a shock to the workers when I purchased every item I touched! I'm so disappointed in this store. read more

When one of the girls calls the skincare products you've been using bottom of the barrel but the stuff she recommended that's "high quality" only makes your skin feel worse. I used the "bottom of the barrel stuff" because it's what works for me. I've used numerous expensive lines and nothing worked so thanks for the god awful recommendation . Another line of skincare brand I won't be using read more

Do not get your makeup done here. I made an appointment for my mom b/c I couldn't do her makeup ( I have experience doing makeup) just to tell you they DID NOT fill her brows in b/c they "thought" she didn't need to. Her nose looked HUGE. I don't know what "contour" method they tried to use. Her blush was horrible and made her face look round. My mom was so sad and upset! She got home and tried to fix everything also had to fill In her own brows. $70+ to the trash!!!! read more

I had my bridal makeup done here and was thoroughly pleased. Anilu did my makeup, and she was great! She would stop from time to time to let me check the progress, and went light with my makeup until I saw it and approved changes (like more sparkles in my eyeshadow). I got a lot of compliments on my makeup. I will go again just to pamper myself! Thanks Anilu for making me feel beautiful on my wedding day! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

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These people don't have any type of customer service skills!! I came in for a pick up and no one even said anything when I was right in front of them??! I was waiting there and she has the nerve to say "be right back" like if I wanted to stand in line I wouldn't of put the pick up option this is so ridiculous. Then I got annoyed so I started walking around and she never came back until someone else helped ! So unprofessional and ridiculous. Can't even help a customer when needed. I wanted to put her name on here but no I couldn't find her read more

So I had my hair and makeup done here for a wedding last weekend. Meghan did my hair, she's personable and does her very best to make sure every hair is in place, Anilu I think I'm spelling it wrong but she did my makeup. She did a great job matching my foundation and perfection on my winged eyeliner, she was very friendly and did step by step with my makeup continuously stopping and letting me approve before she went further which I greatly appreciated. I would definitely come back! read more

Ingrid did a great job helping me with my selections. She helped me match my shade as well 10/10

Writing this review as an avid Sephora customer. I really wanted to get my eye makeup done for a family shoot I had scheduled and Dana helped me right away. The store was pretty busy with the launch of Kylie cosmetics but that didn't affect my quality experience in the slightest. Dana not only exceeded my expectations on my eye makeup but she was still making sure that shopping customers were getting the help they needed and was an amazing multitasker :) I loved how nice and inviting all of the employees were and that none of them seemed "put off" by helping any customers even with how busy they were already helping customers with applying makeup etc. I'm so glad they added this location and I've been back a couple of times since. Photo added from my family shoot. Dana made my eyes POP! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

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This review is going to go directly to the salon and more specifically the ABSOLUTE BEST HAIR ARTIST EVER Lizzie, she was so very sweet the entire time I was getting my hair done. I showed her a picture of what I wanted and she said okay I totally got you. And she did an amazing job. And was so personal and kind the ENTIRE TIME! I work with people everyday so I know how it is to be in customer care, but she totally gave me exactly what I wanted and it turned out amazing. I will be giving all of my business to her, everyone I know that needs a good hair artist, Lizzie is the one to go to! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Avondale, Arizona

I went in looking for a product and I asked an employee that was passing by at the isle if she knew where I could find the product she said "ask the people at the front counter I don't know what that is..." I was showing her the product on the Ulta app and she just walked away. read more

The best ulta store I've been to! Wide variety of items and excellent customer service. One employee in particular frequently helped me (I don't recall her name- she was blonde) find the products I needed. Will be going back again. read more

I love that all employees are wearing masks and gloves. Super helpful, friendly and professional. Vivian walked with me through the entire store to help me find the different items I needed. Her advice for different products that would fit my skin. Her knowledge was incredible and her patience throughout the process was absolutely mind blowing. I will definitely make this my to go store, if I had my own business I'd hire her in a heartbeat. read more

I went here to get my hair done as my boyfriend got me a gift card for my birthday. First, they did make my hair really soft with their hair treatment so they did a really good job on that. It's looks so much healthier however, the overall result of the color was not like I expected or near what i wanted. I got my hair dyed. I wanted black from my roots and then near midway, I wanted it to go to red. She literally left my roots black and just dyed all of the blonde red. I can still see blonde in my hair mixed in with the red. She cut my hair a little shorter than I would have liked but hair grows back so I'm not too perturbed about that. Last time I went here, they did a fantastic job but this one was below par for the $200 spent. read more

The salon is great. I highly recommend Byllie. She has given me two amazing cuts now. Also visit Desi at the Benefit Brow Bar.

Byllie is amazing! I had so much damage and my hair was so over processed, she gave me the best cut without taking too much of my length off! I used to dread haircuts but now I can't wait to get back to her! Go see her ASAP! read more

Love to get my hair done at this location. I recommend Meghan. She is super friendly, customer service oriented, honest and does a great job. My only pet peeve are the long lines, but it's my go to place and always will be. read more

Worst location ever. Customer service is terrible. You're just better off going to any other Ulta store besides this one.

They lack customer service big time. The lady that attempted to help me was rude. Definitely will skip this location from now on

I came to this ulta ever since it's been opened and today will be my last time. Went inside with a couple girlfriends and we were being watched not just by 1 or 2 employees but by 4 of them. It was pretty obvious. My friends and I watched all these employees watching us the entire time we were in there. Following us or standing from a distance and speaking into their mics. AND STILL nobody asked us if we needed help or anything else. I understand they probably have people stealing from the constantly but that has nothing to do with us or our shopping experience. It was very offensive and unprofessional. Especially from very grown women that work there. I could say I have honestly not felt so uncomfortable in any type of store until today. read more

need to go to the salon, ask for kurina. she is amazing and makes every moment worth it. great conversation, incredibly polite, my hair looks shiny and so cute! thank you read more

DO NOT get your eyebrows waxed here. A family member went in for a brow wax & left with her skin ripped off. Her skin is red & parts of her skin are bleeding. Very disappointed with the new person who waxes eyebrows. We will not be returning after this. I am livid at how bad this experience was. This is unacceptable. read more

The GM was incredibly rude and dismissive. Her personality definitely isn't a fit for customer service.