Grossly overpriced, services provided don't command prices, especially when you are being shuffled…read morebetween 2-3 clients and an assistant is applying color. The menu of service depict ALL color services are wrapped into hefty price tag and then you get slammed at cash register when you leave and given some poor excuse about the service. Receptionist then tacks on credit card fees at 4%. when you call to ask they wont answer phone and act like oh well. needless to say the work is sub par. Hello Melissa Your facts are incorrect . I have attached the invoice and no where is anything broken down . Furthermore you offered no remedy just a bunch of word salad trying to justify your pricing when the website is crystal clear on what is included in your package . So please don't try and make it sound as if you are a caring owner .. cause that is far from the truth . You grossly overcharge and the proper remedy would have been to honor the blonding session package at the price on the website and returned the additional amount of money that you charged. To charge your client 4% cc charge is outrageous . That is a cost that is on a business owner not to pass along to you clients just another way for you to be piggish . Regards

Unethical business practices. My 17 yr old daughter went in…read morefor a full highlight. They only did a partial highlight because she has so much hair. That was not communicated to her and they charged her the full $300. Then - she gave a $200 tip. If a teenager comes in alone and gives an excessive tip, you should speak up. I called to see if they could refund a portion and they refused. Lesson learned for my kid but do better. I have given excessive tips before on purpose and people always question it and I insist. Nothing was done here. So my daughter now has a partial highlight for $500. Go elsewhere.

Crooks!!! Take a look at your receipt!!!…read moreIf you purchase products they add the percentage of your tip on top of the products you purchase. For example: I purchased hair care products they added 25% to the cost of my products. I'm very upset & called to speak to the manager. The gal said she's not available!!! Guess what? I never heard back!!! Being a business owner I know that honesty is your reputation. These folks are NOT honest or ethical.

I have to add some pics of the new look we are going for!…read more I've been all over with the color over the years- lately I was feeling washed out and gray, dull and lifeless... part is life shit.... But hey- hair day!!! New hair- who dis?? Or do they not say that anymore? lol! Just cappin! Hahaha Wow. Anyway- can you tell I have 3 teenage boys! lol

Bearj moved to Bloom Suites at 67th and 101 next to Safeway! Book with him on Gloss Genius…read more I love my layers and highlights!!

I really enjoyed my time at Lux Salon & Spa! I went in to turn from blonde to red yet again and was…read moreblown away that they had saved my previous formula in the system (I had no idea this was a thing). I did a color consultation to confirm the stylist could bring my hair back to the original copper tone I had gotten in April 2025 and booked less than a month later. I needed my hair done for graduation pictures and was nervous about having a different stylist complete my service this time. Thankfully, Tori was on time, patient, friendly, and confident she could get it right and she did! I absolutely love my hair and their prices are very affordable (I'll take a $100+ full color that lasts over a year compared to cheap box dye that probably wouldn't have lasted me six months).

I can handle a canceled appointment. I can handle policies. What I cannot understand is why a…read moresimple scheduling issue turned into a personal attack. At no point was I trying to take advantage of anyone, and at no point did I ask to for a discount. No one deserves to have their personal circumstances used against them. What should have been a professional conversation quickly became something that felt judgmental, accusatory, and unnecessarily personal. The most disappointing part wasn't losing her as a stylist tbh. It was being made to feel like I was a problem for circumstances that were already difficult for me. Instead of professionalism, I was met with comments that felt targeted and designed to make me feel small. Businesses are entitled to their policies. What they are not entitled to do is shame customers, make assumptions about them, or turn a business matter into a personal one. I reached out because I wanted to feel beautiful. I left the interaction feeling humiliated. Here is my attempt to cancel and the policy. ****update- I spoke with owners and management and their quickness to resolve my problem and prevent this from occurring again to anyone was so relieving and refreshing. After a 48 hour wait. I was informed that they would be speaking with the stylist, and overall taking my concerns seriously. No point did I feel like the stylist was a true representation of society West and their core values especially after speaking with management. They did amazing and my experience was a rare one im seeing now. I'm leaving this up so that if any clients or future clients have any issues they don't hesitate to reach out to management at Societywestsalon@gmail.com. They will hear you out and assist you with any concerns or problems, they really do care and I witnessed how much today. Thank you society west.

During my visit, the music playing had a lot of explicit language and sexual content. It didn't…read morefeel appropriate for a professional salon environment and made the experience uncomfortable.

Amazing...first time going to this salon, great haircut. Quite happy! Tina is great. Highly…read morerecommended

My whole family have been going here for YEARS! My mom, dad, two brothers... they are always spot…read moreon! Tina and Wek are the best hairstylist ever!!

I recently moved to Phoenix from OC. It is a bit difficult to find new everything...especially…read morehair. Valerie! She is incredible. I have seen her 3 times now (every 3 months ladies! Hair is important). I had corrections that needed help and a pro. Valerie listens to you and works out a plan- I'm a Capricorn and need a game plan. Just THREE visits and my hair went on a journey back to 'normal' but soooo much better. You can definitely give her the trust in your hair. I drive from N PHX bc there is literally no use looking for someone better. I can't imagine that exists in the valley anyway.

I just moved to Goodyear! I got a recommendation for Michelle. I was so pleased with my haircut,so…read moreeasy to style by myself and it is still easy to style at 5 weeks!!! will go this week again . The salon was so friendly,which felt great being new to Arizona!!!

I'm kind of unhappy with some of the unprofessional actions of one of the staff here. I had been…read morehere a few times for a regular men's short hair cut. The haircut offerings say a shampoo and cut. I don't need a shampoo, so would appreciate a more affordable cut. So, I don't want to shame anyone, so I will simply say the lady that seems in charge did several things that just didn't seem right. First, I had a free haircut card that is stamped with every haircut. There was another stylist's name on it, so she rolled them over to another card with her name on it. Okay, fine. The next time I scheduled, I requested her. Upon arrival, I found that she was getting her hair cut by another stylist during my scheduled time. How rude! I was then assigned a brand new stylist who at least could have used some direction from my scheduled stylist that was getting her hair cut. I was not happy with being stood up for a scheduled appointment. Last, your POS machines default to a minimum of a 30% tip. That is kind of surprising if your not expecting it. In the end, it's a $40.00 visit for a simple men's haircut. I tried Fantastic Sam's because they were convenient, but there are some things that are more important. You will not see me again.

I usually love coming to this location for Shelley she's an amazing hair stylist. However this time…read moreI was taking my brother and his stylist was Nikki. Nikki did not provide a good cut on my brother, cut looks sloppy and rushed. Didn't even ask for a wash when it's included in the service. Afterwards when i tried to ask my brother his opinion she spoke to me on his behalf when i didnt want her opinion i wanted his. Overall not a good experience

Love this place! The ladies are great and the place is so cute inside! My stylist is Vanessa and…read moreshe is AMAZING. So skilled , I'm happy every time I get my hair done. I went from box dye to FABULOUS with SUCH amazing hair. I am so grateful!

Last Fall I came here to get my hair done and so far I think it is the Best hair place that I like!…read more I walked in without an appointment and everyone was very friendly. I got my hair dyed and cut for about $100. I even got a glass of wine with it! Since then, I have returned once and done the same thing. The staff is very welcoming, I even witnessed them cutting a little girl's hair and being professional towards her and being kid friendly. I feel relaxed when I'm there. I think you would enjoy the free glass of wine too ;) If you are a guy, you might enjoy the sexy hairstylist.

Thank you to Jennifer for my feathered style hair cut and color. It is exactly what I wanted.read more

Jennifer is amazing! A great stylist and she really listens to her clients needs! 10 out of 10!read more

It had been a year since I'd had my hair cut, and due to some health issues I was having a lot of…read morehair loss and I was really unhappy with how my hair was looking. I knew I needed some professional hair help...then I found Melissa on Instagram. I didn't have any inspiration pics since I didn't even know what could be done with my hair at that point. I explained that I wanted more volume and to try to hide my thinning hair as much as possible. She was empathetic and a good listener. She asked me questions about what type of products I used and how much time I wanted to spend on it each day, to ensure that she gave me a cut that was suited to my life. I love how it turned out! It looks so much fuller and healthier and I feel way less self conscious while I get my health in order. I have now been back a couple of times and each time I walk out of the salon feeling great! What makes it even better is that I have able to get in quickly each time and her prices are fantastic. I highly recommend her!

I stumbled upon Melissa Tony on yelp. I texted her to set up an appointment for the following day…read more She promptly responded and had an opening for me. The price was great for all services provided. I went in for a trim and left with washed, trimmed and styled hair. I loved it! Melissa was very nice and chatty. I will definitely be going back!