One Star for Ulala Culebra is generous.
PROS;
The room is big and the air conditioner works well.
The cleaning ladies are really nice.
CONS:
No employee was available at the guest house to greet us and answer questions.
The owner or manager did not take any calls, they would only respond via text one time. I called, texted, and emailed about the issues we were having and never received a response or remedy.
We did not receive the text with the code to enter our room, the cleaning lady had to let us in.
Our room was double booked. Another patron walked in on us while we were...ahem, in a delicate situation.
The shower water does not heat up. The kitchen and bathroom sinks get warm, but the shower is cold.
The wifi code and password shown on the side of the building is in accurate. We did not have wifi at all during our 3 day trip.
Every time you adjust the temperature or fiddle with the air conditioner, it changes the channel on the tv.
The rooster crowing our window woke us up between 4 and 5 every day.
The lights on the building shown in the windows.
The floor is slippery, whatever type of wax or tile they have is dangerous.
Upon our arrival, guests were leaving because they were issued a small, unfinished room. They had been visiting Ulala for 6 years but will never return because of the horrible service and lacking rooms provided by the new owners. read more