Phone reservation made for our trip back to Waikiki. Great customer support with delivery and pick up at the hotel. A transport wheelchair was great for my 91 year old mother. On arrival to Waikiki, customer service called to make sure I had everything needed. read more

UGo Mobility - Front desk receiving our loaner wheelchair - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

During our recent trip to Hawaii, we decided to rent a mobility scooter for my wife, who has limited mobility due to issues with her ankles. After researching online, I came across UGo Mobility. Their positive reviews stood out, so I reached out to them directly. They responded promptly, helped us select the right model for her needs, and coordinated delivery seamlessly. When we arrived, the scooter was already waiting for us at the hotel bell desk--ready to go. Looking back, it was easily one of the best decisions we made for the trip. The scooter allowed us to explore Waikiki comfortably and confidently. We attended a luau, enjoyed a show at the Beachcomber, and navigated the area with ease--all thanks to the mobility and freedom it provided. UGo's customer service was outstanding, the equipment was in excellent condition, and the rental rates were more than fair--worth every penny. I wouldn't hesitate to recommend them to anyone needing mobility assistance while traveling. read more

UGo Mobility - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

Was able to get same day delivery which was amazing since we required one assistance so unexpectedly. Very good customer service as well!

UGo mobility was a lifesaver for me. When we got to Hawaii, I called after they closed and left a message. They got back to me in less than two hours and set me up with a scooter. It was delivered to my hotel in the morning and they picked it up when we left. The only downside is the basket is really small. So, I suggest a backpack and/or a zippered bag to carry your items if you plan on doing some shopping. Also, when you order the scooter, you may want to add 50 lbs to your weight to account for anything you buy and load into the scooter; otherwise, you may find yourself losing much needed power, especially going uphill. This little number cost me $280 for the week. Note: be sure to check if your tours/excursion transportation can accommodate a mobile scooter beforehand. Only one of the three we went on did. read more

UGo Mobility - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

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So easy, i couldn't believe it. The scooter was waiting for us at the hotel Bell Desk upon check-in. Then they called us to schedule a tutorial on how-to, but we didnt' even need it -- it was super easy to operate and charge. Then when we rented a car, we asked for a video tutorial of how to disassemble and put it back together. They sent it right away. After our trip, we left it at the Hotel Bell Desk, fully charged with the cord and that was that! the team at UGO texted us at all these points, and calling was always with a LIVE, human person. I love that! highly recommended! read more

Second time using them and the service is excellent. The staff is friendly and professional. Delivery was on time as expected.

We couldn't have done it without UGo Mobility. They delivered a device to our place on Saturday afternoon and picked it up again before we headed to the airport on Wednesday. Price was very reasonable. They showed us exactly how to break it down and put it in the trunk and made sure we were comfortable with every step. Thanks for making our trip accessible! read more

Great customer service! Called, and they answered. The scooter worked great! I would use UGo again!

They delivered my wife's scooter to the hotel, then picked it up after we checked out. They really made it easy to do biz. And price was good as well. Well done! read more

Expertise and aloha! One of the kindest and most efficient local companies I've had the pleasure to do business with. I was traveling with a family group that needed to rent two mobility scooters. UGo Mobility was responsive and helpful beginning with my initial inquiry, so I decided to work with them. 36 hours into the trip my father was struggling with the scooter we had selected for him. I contacted UGo and they arranged to pick up the original equipment and deliver a new scooter, without even charging any fee. This all took place at a big hotel, within the heart of Waikiki, in less than two hours! My father was so happy. Traveling with disabled persons can be stressful for that person and their caregivers. Beginning with my somewhat complicated inquiry and finishing with an easy pickup, I cannot recommend this company highly enough. read more

I've never had to even think about the use of a wheelchair ever. But when planning our trip from California to Hawaii for my nephew's wedding this past November, I had to think about everything for my elderly dad. Can he get up a flight of stairs comfortably? How long of a walk can he handle? Can he even handle standing in line at airport security screening? So many things to consider. But the only thing that it came down to and what mattered the most was my dad's comfort. He's never used a wheelchair before, so when I told him we'd be getting one while in Hawaii, he kind of looked disappointed. And I felt bad about it. But I wanted him to enjoy his time rather than struggle. It was a breeze to book a rental online. Prices are reasonable. Staff was very empathetic and helpful. Chair was delivered to our hotel and it was ready for us when we arrived. I reserved a transportation chair. It was clean and the chair was light. Best decision. It got my dad around faster than if he walked. This will now be my go-to place if we need one again. Thank you Ugo Mobility for helping us and my dad create wonderful memories! read more

Great customer service & super easy delivery/pick up. They dropped off a wheelchair for my mom at our hotel before we arrived and picked it up after we checked out. Had no issues with the chair. Price was fair. Great service! read more

I recently went to visit Hawaii and just before I was leaving, I fell and hurt my back and R hip. I was unable to stand and walk for more than a few steps and was really worried that I wouldn't be able to get around to enjoy my vacation. But I called UGo Mobility and they came to my rescue. The wheelchair that I rented was waiting for me at the hotel desk when I arrived. I simply left it at the desk when I left. Easy Peasy. Friendly service. So, if you need help with your mobility while visiting Oahu, give them a call. read more

From arranging the transport chair to delivery - they were extremely helpful. Priced reasonably for rental on short term. I would definitely rent from them again! Mahalo UGo! read more

My wife fell boarding a local catamaran on Friday, April 11. Once she was able to get on the boat, I immediately searched Yelp for a wheelchair. Thank goodness UGo Mobility was still open and on a Friday night! Though the loudspeaker was blaring on the boat and it was very difficult to hear the lady who was trying to help, I was able to finish the request and had the wheelchair early the next day. Chris, the delivery driver was very courteous and even came back on Sunday to make an adjustment to the leg rests. The guy who picked up the chair was early, showing up before the bell desk opened. But, he was able to meet us in the garage, while my wife was entering the car for the airport. So,it all worked out. Because of UGo, we were able to complete our vacation! Highly recommend this business! read more

ABSOLUTELY THE BEST CUSTOMER SERVICE EVER!!!!! My parents are coming for a visit. I wasn't sure of what they would need physically. Marigold helped me over the phone with guidance in deciding. She was patient & pleasant to work with. Today scooters arrived. Chris & Sean called & confirmed day before arrival. They called when they were 20 minutes out on day of arrival. These two guys are so much fun & very knowledgeable about the process & products they provide. They made all my worries go away & I feel so confident now to help my parents for their bucket list trip. I can't say thank you enough for this super convenient service & business. I'm so grateful! read more

UGo Mobility - Sean & Chris kindly going over assembling the scooter. VIP 5 star service all the way!! Thank you!!!! - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

They communicated well! The hand off of the equipment was smooth. I highly recommend them!!!

good company. great service. excellent communication. fair pricing. Rented the 4-wheel scooter and it got me around the entire Ko Olina resort in comfort. I rent scooters for business all over the US and the UGO Mobility operation is the best I've dealt with. read more

Best decision ever to rent a motorized scooter for my dad for our vacation in Oahu. The last time we were there a couple years ago he was already struggling to walk around so this time I knew that we needed to look into either a wheelchair or scooter. It was the best decision to get the scooter. He was apprehensive about being able to operate it but Sean was great when he delivered the scooter to our hotel, did a demo on how it worked and then showed my dad how to use it and also showed me how to disassemble and assemble it so I can transport it in my car. Definitely top notch customer service from booking on the phone with Chloe who walked me through my options to Sean who dropped off the scooter and showed my dad how to use it to Ollie and Hugh who checked on us to make sure we didn't need to extend it on our last day. We were even able to leave it at the hotel bell desk so we didn't have to worry about waiting around for the pick up for the return. Having the scooter made our vacation much more enjoyable since my dad was able to spend more time with us without struggle to get around Waikiki and just everywhere we went. Definitely recommend their services for their affordable prices, excellent customer service and just everyone I encountered was so very nice and kind. read more

Their staff are friendly and helpful. The scooter we rented is old and shows wear and tear. I wish it is in a better codition.

They made my stay in Aulani so easy by dropping off a scooter on short notice. I highly recommend this company!!!!

On short notice it was very easy to renta chair and delivery to my hotel within a few hours!! Amazing customer service!! read more

Using this business helped make my vacation perfect. It gave me the freedom of mobility to enjoy almost all aspects of our family vacation. My bike was delivered to the hotel at no additional cost, ready for use. I was able to use it on all the tour sights we visited including Pearl Harbor & our luau. It was small and able to navigate small spaces but sturdy. You guys are wonderful! Thanks for making every aspect of our contact easy PS-so many inquired where I rented my "Lamborghini"? I made sure I shared your information. read more

UGo Mobility - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

I was coming on a mini vacay with mom who's had knee replacement and gets tired. I was referred to UGOMOBOLITY by Sheraton Waikiki and let me tell you what a wonderful experience. I contacted them via email, they promptly responded. Made the reservation and a few days before my arrival they sent my invoice. When I checked in to the hotel my wheelchair was there and when I checked out I left it at luggage storage desk and it was super easy. Highly recommend this company for your needs. read more

My 80 year old mom brought her walker on the trip, but after a day, it was clear that wasn't going to cut it. We called Ugo first thing in the morning and a few hours later, they delivered a companion chair to our hotel. Then they even helped us coordinate getting a chair at our second hotel. The staff could not have been more accommodating. The chair was sturdy and light and we couldn't have done the trip without it. We are so grateful for this wonderful service. read more

Thank you! We had a wonderful vacation because my husband could go everywhere with his chair that we rented with UGo Mobility. They dropped it off at the resort prior to arriving and picked it up as we were leaving the resort! As simple as that! No hassle, price was right and the company personnel were so accommodating! Use them you might love your vacation a whole lot more! read more

If you're considering renting a mobility scooter because you or someone you're traveling with has trouble walking, DOOOOO IT! This is your sign. You won't regret it. I traveled to Oahu with my 76-year-old mom this week, and I knew she'd need some help getting around. I found U-Go Mobility on Yelp and checked out their website. They have a directory of all the places you can easily visit with a mobility scooter, and that's what sold me on the scooter vs. a standard wheelchair. Their pricing is also excellent. I was really anxious about the logistics of all this -- I'm always anxious about everything -- but the process couldn't have been easier. Chloe took my original reservation (for a standard wheelchair) and later helped me modify it to a mobility scooter instead. She was so patient and helpful. On the day of our arrival, their driver (Chris) met us at the Dunkin' near our rental car pickup location. (This was very convenient for us since we weren't staying in the Honolulu area the first two nights.) Chris spent a lot of time showing us how to use and transport the scooter. Excellent customer service! I had been stressing out that the scooter wouldn't fit into our compact rental vehicle (a Nissan Versa), but it did! With plenty of room to spare for our luggage, backpacks, groceries etc. I was so happy to see my mom enjoying Waikiki Beach thanks to this scooter. That was the best part of the whole trip. She wouldn't have made it even half a block without it, and we ended up going MILES together. I walked beside her, and we went to the aquarium, restaurants, shopping etc. It 100% gave her so much independence. A second driver met us at our Honolulu Airbnb on our final day in Hawaii. I believe his name was Matt, and he was just as awesome as everyone else at U-Go Mobility. Both drivers showed up exactly at the promised times. I'm so happy that we found this company. Their service definitely helped make our trip AMAZING and allowed us to create lots of happy memories! I will use them whenever we travel to Hawaii. read more

UGo Mobility - Mom exploring Waikiki Beach - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

This company is primarily used by tourists and people looking for a short term rental. The owner was fast to respond to my request for information and answered my questions. They do not offer a storefront, but you can make a reservation online and the scooter/wheelchair will be delivered to your hotel or home. I needed to look at scooter options for my son to use, so I wasn't able to rent anything. read more

This was a great company to work with. The response time is amazing. They delivered my motorized scooter to my hotel and Chris the driver who delivered the scooter was so very helpful. Our girls trip would not have been so fun without this scooter. read more

UGo Mobility - Mobility Equipment Sales & Services Near Me - Honolulu, Hawaii

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Vacation 2023.. we stayed at the Disney Aulani resort and reserved an electric scooter for our mother of 70 years. UGo mobility was very accommodating, they had delivered the scooter to our resort and picked it up from the bell desk of Aulani. Customer service was phenomenal in that when we called ahead they were able to answer our questions and after our trip they followed up to ask how the equipment worked out for us. This was the best decision we made to help get our mother around Oahu, we are grateful to UGo for their services and will definitely go with them in the future. Mahalo - the PHAM family. read more

Great service that both delivered and picked up the scooter. Having the scooter allowed my 89 year old mother to see everything on her list while on Oahu fir her birthday. read more

5 star service and his team has respect for his customers and WWII veterans. This was the second time with Hugh. His prices are inexpensive, punctual service, very responsive a d delivers as promised. Highly recommended. I would give hime 10 stars if possible!! read more

This business and all the people are amazing. They are highly service oriented. I rented a portable scooter that breaks down to take with you anywhere on the island. They sent me A video on how to disassemble and offered to come and demonstrate how to do it. That wasn't necessary because the video was awesome. They delivered scooter before we even arrived at hotel. Picked it up out last day. But then we changed hotels and I quickly called them back and asked them to bring it to me there. It was delivered in less than an hour. If ever you are in need in Honolulu use this business. I am telling all my hotel friends here about this company. read more

They delivered our scooter right to our hotel. They picked it up, too. Great experience!

The scooter changed the whole game when we got to Hawaii, and my husband had a broken foot. The scooter was super sturdy and could keep up with walking. Customer service was amazing. read more

UGo Mobility has been incredible over multiple years of bringing my Pearl Harbor Survivor father back for the commemoration. All of their crew have been wonderful. They deliver to the hotel. One year Pop couldn't really use a scooter anymore effectively (worsening low vision). They got a wheelchair right to us. This year we had a lot of family with us. They got pop's wheelchair, a scooter for the daughter who dislocated her knee right before we came out, and one for me because I fell and have surgery on the return home (I was determined to go no matter what). When my sister in law had a harder time getting around we called for a scooter for her. Delivered first thing in the AM. And found out Pop needed a pad right after they delivered it. They rent pads!! Got that by evening. I cannot recommend U-Go Mobility enough. They are fast, they are reasonably prices and most importantly they are kind and gracious and all around good folk. They take care of our vets well. Again. They are wonderful!! read more

Couldn't have asked for a better experience. Scooter was waiting for us at the bell desk. Worked perfectly. Our contact person was informative and suggested which beaches were best accessible with the scooter. Highly recommended and good value. read more

From start to finish we had a very positive experience with the company. When one battery wasn't functioning t, new scooter the next day. Equipment was clean and maintained. Will rent again if needed. Were fun to ride too! read more

My wife and I and my family just returned from a visit to Oahu. The purpose of our visit was to visit my Dad who was laid to rest at Punchbowl National Cemetery. He passed 6 years ago. He was a Major in the Army. We rented a wheelchair from U Go Mobility for my mom. She is 92 and in good health but cannot walk very far. Your wheelchair helped. Wherever we went, the wheelchair provide us the mobility she needed. Using your website to rent the wheelchair was easy. The wheelchair was delivered and waiting for us at our hotel on our first day and picked up on our last day. Thank you for this service. We wandered around Punchbowl National Cemetery, Waikiki, Ala Moana Shopping Center, Kahala Mall, and our hotel. My mom walked whenever she could but the wheelchair provided her with the ability to go and see everything and to visit our relatives. Thank you very much! read more

Great experience overall! Previously I have rented my Dad a scooter through a third party and learned quickly its best to deal with a locally owned company. UGO was incredibly helpful during the initial phone call. Which was a live person (points) and she spoke clearly (more points) when I mentioned my Dad was a Veteran I received a discount! (Triple points) I also booked a few months before our trip and received and even better rate! Great LOCAL company with real employees who are incredibly helpful and fair. Thank You! Hopefully we will be back next year! read more