Phone reservation made for our trip back to Waikiki. Great customer support with delivery and pick…read moreup at the hotel. A transport wheelchair was great for my 91 year old mother. On arrival to Waikiki, customer service called to make sure I had everything needed.

During our recent trip to Hawaii, we decided to rent a mobility scooter for my wife, who has…read morelimited mobility due to issues with her ankles. After researching online, I came across UGo Mobility. Their positive reviews stood out, so I reached out to them directly. They responded promptly, helped us select the right model for her needs, and coordinated delivery seamlessly. When we arrived, the scooter was already waiting for us at the hotel bell desk--ready to go. Looking back, it was easily one of the best decisions we made for the trip. The scooter allowed us to explore Waikiki comfortably and confidently. We attended a luau, enjoyed a show at the Beachcomber, and navigated the area with ease--all thanks to the mobility and freedom it provided. UGo's customer service was outstanding, the equipment was in excellent condition, and the rental rates were more than fair--worth every penny. I wouldn't hesitate to recommend them to anyone needing mobility assistance while traveling.

Gemma is a true Gem!…read more I forgot my cpap at home and am here for a 6 day vacation. Gemma provided the most professional and efficient help to get me a rental cpap and all the supplies I needed. Ace Medical and Gemma thank you. I am indebted to you. I highly recommend anyone needing Medical supplies and immediate cpap supplies to reach out to this amazing business

We bought a lightweight transport chair yesterday. The weight is 15 lbs. We had a difficult time…read moremoving the transport chair in and out of my car. We never used it! We are happy to purchase this transport wheelchair!

Never again! Let me start this review by saying that Dauterman USED to be our go-to store for…read moremobility aids. We've purchased walkers, trays, canes, and various other mobility accessories over the years. But I will be taking my business elsewhere. Unfortunately, we had an incident where a wheel on a rollator (one of those folding walkers that has a built in seat) came off. I brought the rollator, wheel, and other pieces into Dauterman hoping to get some assistance - Can it be fixed? How long would that take and how much? Should it be fixed or should we buy a new rollator? I was 100% ready to buy a new one, but I wanted to get some info. Too bad the gentleman who was there was unfriendly and unhelpful and became quite rude. He was watching something on his phone the whole time I was trying to talk to him. He couldn't tell me if the technician would be in this Friday or next Friday. After filling out the technician form I asked for a bag for the loose wheel, bolt, etc. He said that he didn't have a bag. I told him that I was concerned that pieces might get lost by the time the technician came in. I told him that I'd appreciate it if he could stop looking at his phone long enough to grab a bag for me - he grabs a paper bag and pretty much throws it at me. He then suggests that I could take the rollator somewhere else. I told him that I didn't want to be accused of not providing all the pieces because he's too busy playing on his phone. He then told me to take my business somewhere else and ripped up the form that I filled out. Some additional colorful words were exchanged and I left. Like I said, Dauterman used to be our go-to store. I'd like to buy local, so I'll be checking out other mobility supply stores. Otherwise I'll just order things off Amazon.

Business is slow so they are closing permanently. Almost all the inventory has been liquidated…read morefarewell Dauterman.

Harold was great! Met us at our hotel to drop off the scooter and explained how to operate it! I…read morelove the fact that you can actually talk to him via the phone before renting for ease of asking questions! The rates are very reasonable and it was a life saver for me since I need to use a walker! I was able to be very independent for the time we were in Honolulu! We would definitely use his scooters again when we return!

The scooter was in excellent condition, I rented it for 3 days but not plugged in to charge, the…read morebattery was still available for running. The delivery man was nice, but he little bit late that made my schedule behind. Overall, it ok.

Very nice man answered the phone and went over which strollers he carried. He patiently waited as I…read moregoogle searched the strollers and figured out which I want for our stay in Waikiki. I brought a travel stroller with me but didn't realize that lap strap would not work for our infant.. who is 10 months old and in a very wiggly stage. The stroller is delivered directly to our resort. $85 for one week that includes tax. He also has high chairs, car seats etc. lots of baby gear. At the end you leave it with your bell man and they will pick it up. Easy transaction. Called and ordered the stroller at 8 AM received it at 4pm that day. Plan ahead if not call them for rentals..

They were so kind to accommodate us at such last notice! The price is very very reasonable and we…read morehad our pick up without a hitch. All the staff is so friendly too. Much mahalo to you all!!

Omg the best place to get your scooter. Very sweet people and very polite.. when I go again I…read morewould be definitely renting my scooters there again

Be us (wife and I). Go on vacation to Hawaii and at airport she slipped and broke her foot…read more Suddenly you need a wheelchair on short notice. Our concierge recommended this company as a place to rent mobility products on short notice for an extended period of time (1 week in our case). We reached out to Best Mobility and heard back immediately. The company was willing to stop by the hotel and drop the scooter off. Prices were reasonable, delivery was easy to setup, and the knee scooter (what we settled on) was delivered on time. Would recommend.

Approximately about a week ago I drop my Supper Handy scooter to Gammie Homecare for repairs. I…read morewas a little skeptical at first because my scooter wasn't a type or brand that they would normally work on. So I was taking a risk. But low & behold they was able to trouble shoot & find the problem. Im so greatly appreciate of their technician. Much Mahalo.

They have medical equipment and several location. I picked up a front row walker at it's Campbell…read moreIndustrial location. Opened 9 to 5, Monday through Friday.

I have worked with PharmaCare for over 20 years, and while they are known as one of the primary…read moreenteral and medical supply providers on Oʻahu, I feel it is important to share this experience in the interest of patient safety and system improvement. My child is medically fragile and relies on enteral formula, syringes, extension sets, and a G-tube device for daily survival. These are not items that can be purchased at a store, and timely, predictable delivery is medically necessary. On multiple occasions, scheduled deliveries were either missed or significantly delayed without any communication from the company. In the most recent incident, a delivery requiring a signature was scheduled within an 8 a.m.-5 p.m. window. A caregiver stayed home all day, yet no delivery occurred and no call was made to notify us of the delay. The delivery ultimately arrived close to 11 p.m., which created safety concerns for both the driver and our household and disrupted a medically fragile child who is seizure-prone. While we were relieved that the supplies were eventually delivered, the lack of communication, follow-up, and explanation was concerning. When deliveries involve life-sustaining nutrition or medical devices, "eventually delivered" is not sufficient. Late-night deliveries, missed windows, and absent courtesy calls pose real risks--especially for families caring for children with special needs, elderly patients, or individuals dependent on oxygen or other medical equipment. Over the years, there have also been recurring issues with inaccurate patient information, lack of follow-up on backordered items despite promised callbacks, and inconsistent communication from both office staff and delivery services. I want to be clear that my intent in sharing this is not to single out individual employees, but to highlight systemic issues that I hope leadership will address. Improved communication, accurate patient records, proactive notifications about delays or backorders, and clear delivery time boundaries would significantly improve safety and trust for patients and caregivers. I am sharing this so other families and caregivers are aware, and in hopes that PharmaCare will continue working toward the level of reliability that medically dependent patients truly need and deserve.

I was charged $5.01 for one (!) baby aspirin pill as part of my discharge medications. I am glad…read morethat I didn't receive a whole bottle of them!

Friendly staff, convenient location - located in the St. Francis Medical Building - lobby. They…read morevalidate your parking for r/x pick up too! Not just meds/drugs, but also has a pretty good selection of snack foods in case you need something to eat while visiting your loved ones at the hospital.

This company doesn't answer their phone at all and when you leave a message no one calls you back!…read moreAll you hear are options to press 1 for this and 2 for that and all you get is a voice mail after your selection. I've tried several times during the course of my day with no luck! I guess they don't need the business!