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    Island Mobility Solutions

    5.0 (7 reviews)
    Open Open 24 hours

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    Dauterman Healthcare and Mobility

    Dauterman Healthcare and Mobility

    (39 reviews)

    Never again! Let me start this review by saying that Dauterman USED to be our go-to store for…read moremobility aids. We've purchased walkers, trays, canes, and various other mobility accessories over the years. But I will be taking my business elsewhere. Unfortunately, we had an incident where a wheel on a rollator (one of those folding walkers that has a built in seat) came off. I brought the rollator, wheel, and other pieces into Dauterman hoping to get some assistance - Can it be fixed? How long would that take and how much? Should it be fixed or should we buy a new rollator? I was 100% ready to buy a new one, but I wanted to get some info. Too bad the gentleman who was there was unfriendly and unhelpful and became quite rude. He was watching something on his phone the whole time I was trying to talk to him. He couldn't tell me if the technician would be in this Friday or next Friday. After filling out the technician form I asked for a bag for the loose wheel, bolt, etc. He said that he didn't have a bag. I told him that I was concerned that pieces might get lost by the time the technician came in. I told him that I'd appreciate it if he could stop looking at his phone long enough to grab a bag for me - he grabs a paper bag and pretty much throws it at me. He then suggests that I could take the rollator somewhere else. I told him that I didn't want to be accused of not providing all the pieces because he's too busy playing on his phone. He then told me to take my business somewhere else and ripped up the form that I filled out. Some additional colorful words were exchanged and I left. Like I said, Dauterman used to be our go-to store. I'd like to buy local, so I'll be checking out other mobility supply stores. Otherwise I'll just order things off Amazon.

    Business is slow so they are closing permanently. Almost all the inventory has been liquidated…read morefarewell Dauterman.

    Pharmacare Hawaii - Munchausen by proxy

    Pharmacare Hawaii

    (13 reviews)

    I have worked with PharmaCare for over 20 years, and while they are known as one of the primary…read moreenteral and medical supply providers on Oʻahu, I feel it is important to share this experience in the interest of patient safety and system improvement. My child is medically fragile and relies on enteral formula, syringes, extension sets, and a G-tube device for daily survival. These are not items that can be purchased at a store, and timely, predictable delivery is medically necessary. On multiple occasions, scheduled deliveries were either missed or significantly delayed without any communication from the company. In the most recent incident, a delivery requiring a signature was scheduled within an 8 a.m.-5 p.m. window. A caregiver stayed home all day, yet no delivery occurred and no call was made to notify us of the delay. The delivery ultimately arrived close to 11 p.m., which created safety concerns for both the driver and our household and disrupted a medically fragile child who is seizure-prone. While we were relieved that the supplies were eventually delivered, the lack of communication, follow-up, and explanation was concerning. When deliveries involve life-sustaining nutrition or medical devices, "eventually delivered" is not sufficient. Late-night deliveries, missed windows, and absent courtesy calls pose real risks--especially for families caring for children with special needs, elderly patients, or individuals dependent on oxygen or other medical equipment. Over the years, there have also been recurring issues with inaccurate patient information, lack of follow-up on backordered items despite promised callbacks, and inconsistent communication from both office staff and delivery services. I want to be clear that my intent in sharing this is not to single out individual employees, but to highlight systemic issues that I hope leadership will address. Improved communication, accurate patient records, proactive notifications about delays or backorders, and clear delivery time boundaries would significantly improve safety and trust for patients and caregivers. I am sharing this so other families and caregivers are aware, and in hopes that PharmaCare will continue working toward the level of reliability that medically dependent patients truly need and deserve.

    I was charged $5.01 for one (!) baby aspirin pill as part of my discharge medications. I am glad…read morethat I didn't receive a whole bottle of them!

    Island Mobility Solutions - mobilityequipment - Updated May 2026

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