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Waikiki Mobility Rentals

5.0 (1 review)

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2 years ago

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Moped Garage - My 2019 pronto(upfront), that I plan to keep for a long time. And the cute doggo is mine .

Moped Garage

4.5(199 reviews)
3.1 km

This place has been around for a long time, and the owners are pretty friendly and have a great…read moresense of humor. I've come in here twice now to get my Safety Check done and renewed, and it hasn't been too much of a hassle.

We had been thinking about buying a moped for quite some time, so when we finally decided to get…read moreone, we went directly to this place. We arrived around 6 PM, which was fairly close to closing time, so I initially thought that might have explained the attitude we received. The salesperson gave us some information about the moped, but unfortunately, he seemed quite uninterested and barely made eye contact with us. He answered our questions, but the interaction felt very cold and rushed. What made it more noticeable was that there was another customer there who was treated much more warmly and with a much friendlier attitude. When we first arrived, we asked a few questions about the payment options, so perhaps he assumed that we were not serious about buying. However, we actually ended up purchasing the moped that same day. We bought it simply because we were ready to buy one at that moment, and if there had been another place open where we could have purchased a moped, we probably would have gone there instead. To be fair, we have been using the moped for more than a month now and have had no problems with it. So, the product itself has been good and we are happy with the purchase. My disappointment is mainly with the customer service and the way we were treated during the buying process. I believe customer service makes a big difference, especially when someone is making a significant purchase. I hope the staff can be a little more attentive and welcoming to customers in the future.

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Moped Garage - First Service completed

First Service completed

Moped Garage - The moped we purchased.

The moped we purchased.

Moped Garage

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Scooter Rental Hawaii

Scooter Rental Hawaii

2.3(3 reviews)
2.3 km•Waikiki

Rented 2 scooters for the day. After 30 minutes and first stop one of the scooters died. When we…read morecalled for assistance we were told there was no one in the office to come bring us another scooter. We were 20 minutes away from where we picked up our scooters. We were planning a day of sightseeing. We wanted the company to pick up both scooters so we could continue our day and Uber to other places. They would not. Instead they insisted one of us ride the scooter back to where we picked it up and the other Uber. Waiting for an Uber, riding back to town separately was disappointing to say the least. They charged us $53 for the time we had the scooter and we had to pay the Uber to return back. Not even an apology for the inconvenience. Shitty customer service. Shitty looking and driving scooters. Do not waste your time at this rental place. Too many other rental companies to consider.

Oh Where should I start. Rented mopeds for a day for myself…read moreand my husband. We get there, no attendant , obscure instructions by text. There's lockboxes behind a shed in a food truck park. Ok fine, couldn't open the lockbox for my husbands scooter, 10 mins waiting to hear back by text. They may or may not answer the phone. We will get to that later. New lockbox, get the code and key, husbands scooter has a disconnected hose. Another 20 mins waiting for another lockbox code. Finally, we're off. Thank god. We get to the beach. Hang out for a bit and decide to move on. Nope, my scooter wouldn't start. Another 30 mins texting and calling no answer when I called.... I rented them and used my number... surprise, they answered when my husband called from his phone. They told him. I'd need to uber back to the pick up spot, to get a new one. I said at this point I'm over it, just give us a refund, we had the scooters all if an hour and spent an hour waiting around. They said oh we will extend your rental for free for another day, sorry no refunds. Whatever. Next day (my birthday)we scoot to breakfast about a mile away. Ok everything is ok. No issue, we go to leave and my husband's scooter won't start. Another 20 mins waiting for an answer. We finally get the thing started. Praise Jesus. We stop at the store. Guess what? Husbands scooter doesn't start again. Nope, I'm done, luckily we are across the street from the drop off spot. We dumped them so fast. No apologies, no nothing and no refund. Not to mention their scooters are all busted up and obviously not maintained. Dangerous was of doing business. We paid $160 for a few good hours of scooting. Not the greatest service or experience for sure. Straight up not having a good time. Do not recommend at all. Horrible service.

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Scooter Rental Hawaii
Scooter Rental Hawaii - Rear wheel and front disc lock

Rear wheel and front disc lock

Scooter Rental Hawaii

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Waikiki Mobility Rentals - scooterrentals - Updated October 2026

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