Very disappointing... this company sorely lacks in customer service, communication and kindness. We had to ensure their staff got dropped off at their office when we arrived and departed the island. This was a complete inconvenience and should not have been our responsibility.
Also, we had to exchange the van we'd rented because of some alignment issues. To top it off, 1 of the owners, Gus Soderholm was extremely rude during a phone conversation. I questioned if he was from Hawaii because I'd never encountered a local who wasn't kind or helpful. I highly recommend using https://wheelersofhawaii.com/
Jennifer and Jordan (the owners) are AMAZING... the only reason we didn't use them this year is because they didn't have a rental available. I'll never use Soderholm again, we'll adjust our trip to avoid this company's business! read more