Update: I've gone back pretty much every other week or more, the BBQ Pork buns are the best, all their servers are amazing although my pink haired one is the best, the restaurant is apps beautiful, I force everyone to go here with me and will continue to come back it is a must stop restaurant! read more

Ugly Dumpling - Bar area, mochi ice cream - Dim Sum Near Me - Richmond, Virginia

The food was so good! It was a fun place to stop and get lunch. We will be back the green beans were fav read more

Ugly Dumpling - Dim Sum Near Me - Richmond, Virginia

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Overall food was decent but the service was terrible. Our server started off well but soon forgot food items and rarely stopped by. We got the peach green tea drinks which were good but came out wrong and had to be sent back. Cucumber salad and steamed buns were delicious. Not pictured are the chicken soup dumplings because they took over an hour to come out even though we ordered everything at once. Very disappointing service but good food and ambience. read more

Ugly Dumpling - Steamed BBQ Buns (3) - Dim Sum Near Me - Richmond, Virginia

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The place was, okay. After seeing review online we were excited to try. The dumplings were okay. The noodles were to be honest, bad. We got the spring rolls, which was again, okay. The pork chop was good. Even the white rice was truthfully bad. To be honest, many of us did not even finish our food. The ambiance is fantastic, the restaurant is very cute! The service is amazing. Kind waiters and a quick food turn around time. That is the only thing I give this place credit for unfortunately. read more

We went to Ugly Dumpling for dinner on May 14. The kids chose this place because of its funny name. To our surprise, the dim sum dishes in this small restaurant were much better than other bigger Chinese dim sum restaurants in New Jersey. We also liked their shrimp fried rice and their dish string beans. Their location is also nice ... in the same plaza with a well-known Italian grocery store. read more

This place was fantastic! The food was amazing but it had nothing on the service. I've never had such good service before. I'm glad we came all the way from VA Beach to experience this for the first time. We'll for sure be back! read more

Pleasantly surprised by how much I liked this place! Food: the garlic green beans are a must try for garlic lovers. They are bursting with flavor! I feel like even if you don't really like green beans, you would like these. The soup dumpling sampler is a good way to try them without committing fully to one type. Meat/soup/dough ratio is good. Broth inside is flavorful. Standout was the schezuan! The spicy noodle dish was just okay. Not the best, not the worst. Service: everyone was so polite and explained everything well. Ambiance: place is very modern and clean! Will definitely return. read more

Happening atmosphere, seated quickly, food came quickly. Chicken Stir-Fry noodles -- good, but a little salty. Very Americanized. Spinach, Shrimp, Pork Soup Dumplings -- delicious, best part of the meal. Vegan Dumplings -- not the best, would not get again. Fried Pork Buns -- tasty, would have liked 6 in the portion size. All in all, positive experience --- will be back, looking to try some more options! read more

Went to Ugly Dumpling to have lunch for my birthday and enjoyed the meal. Our waitress was very knowledgeable of the menu and made great suggestions for us as we were looking at the menu. We sat near the section they made the dumplings in, so it was cool to see the process a little bit. Everything was very filling, you will not be disappointed going here. read more

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I ordered takeout. When I arrived for pickup, I waited by the front podium for over 10 minutes. At least 5 of the staff made eye contact with me and proceeded to ignore me. Finally, I went to take my takeout bag that was right there and had my name on it. At this point, one of the staff who had previously ignored me started screaming at me. When I asked her why she and others had ignored me for 10 minutes, her response was that she was "busy" (she had in fact been standing around talking to another coworker so I'm not sure how that made her too busy to do her job). She also told me I was "lucky" she didn't through my food away. The food was also cold and mediocre. I would have considered giving them a second chance if it wasn't for the unprofessional, lazy, and rude staff. read more

Peach Blossom drink is very good. The fried chicken wontons are very good & come with 8. The garlic green beans were really good. The soup dumpling sampler was good, ask them what color is which. The orange chicken was OK, I won't order it again. Fluffy was an excellent waitress, super friendly. They are new, and the waiting in line for a table experience was annoying. Be prepared to wait, which is fine...but how they took my name & number was chaotic. I'm sure they'll work out the kinks with time. The ambiance is nice, trendy. read more

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Our food was so good and we had an amazing server named Kia , she was able to answer all of our questions and service was quick! I would 100% recommend this place read more

Ugly Dumpling - Dim Sum Near Me - Richmond, Virginia

We ordered takeout on a Saturday night. We got scallion pancake, chicken soup dumplings, cream cheese Rangoon, and chicken pan fried noodles. Starting with the good the scallion pancake had a great texture and the cream cheese Rangoon were decently tasty. The chicken soup dumplings were ok but the black pepper flavor was overwhelming. The chicken noodles were bad. They had no flavor at all and the chicken was an odd gooey texture. Do not order the noodles. read more

Just found this new dumpling place and it's amazing! Dumplings, boba tea, popcorn chicken and other amazing dishes. The atmosphere was unique and classy and the music was fun too. Our waiter Smokey was amazing and quick and met our needs!!! Come out and try Ugly dumpling with me! read more

Ugly Dumpling - Szechuan Pork Soup Dumplings (6)Pork & Shrimp Wonton Soup (8) - Dim Sum Near Me - Richmond, Virginia

If you're looking for a dining experience where fruit flies outnumber the customers, congratulations -- you've found the perfect spot. We walked in excited because we used to like this place. That excitement lasted about three seconds. The first thing we saw was a vinegar-soy sauce container that clearly hadn't been wiped since the Stone Age, absolutely swarming with fruit flies. Beautiful ambiance, truly memorable. After seating ourselves (since servers here seem to operate on "I'll acknowledge you when I feel like it"), we finally ordered and politely asked to move seats. The server pointed us to a spot basically one inch away from where we already were. Impressive hospitality. Food comes out and the fruit flies come with it -- at this point I wasn't sure whether I was eating dumplings or accidentally sampling the local insect population. Then my dish didn't show up because the order was wrong. Fine, mistakes happen. The manager walks over to explain it's being remade and asks if there's "anything else wrong." So we mention the ridiculous amount of flies, and her response? "Oh, it's because we left the door open." Right. Because apparently a door being open magically excuses actual swarms of flies hovering over customers' food. Still no apology. No concern. Just attitude. And then -- out of nowhere -- she asks, "Do you guys want boxes?" Mind you, my dish hasn't even arrived yet. We just stared at her like... are we being told to leave? The vibe was very much "wrap it up and get out." Meanwhile, that supposedly "being made right now" replacement dish took a solid 30 minutes of absolutely nothing. No update, no eye contact, no manager in sight. We finally gave up and canceled it. Then the manager brings the check we had requested to split from the beginning. She says, "It's already printed, nothing I can do," and basically tosses it at us. Thankfully, a server came over later and actually fixed it. Look, fruit flies happen. Restaurants aren't perfect. But the way the manager and server treated us -- dismissing us, ignoring us, and acting like we were the inconvenience -- is what really ruined the experience. We stayed polite the entire time, and they still couldn't bother to show basic respect or professionalism. read more

10/10!! The place is beautiful, the service was great,the food was delicious. Not a bad price as well. I will be back and back again!! read more

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Hudson was an awesome server, very attentive and had good recommendations. 10/10 server.

SO MANY GNATS. They swarmed our food the entire time. Even the server said I'm sorry yeah the gnats are really bad right now. They landed in our food. We didn't even want to eat it. People around us were even swatting the tables they were sitting at. One couple behind us just got up and left without even ordering because the bugs were so bad. First time for us coming. read more

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I've visited this restaurant twice now and both times were very mediocre. The wait staff was unimpressive. They were out of dumpling sauce and a fryer was "down." What is this, McDonalds? The dumplings are rubbery and relatively bland. Also the vegan dumplings come with non-vegan sauce?? Save yourself the money and go to a local establishment and not this chain. read more

This was definitely on my to try list and I was super excited that this place was finally open. The interior design and seating of the place was so cute and on theme. The staff was friendly and the was always attentive. I loved how they had various soup dumpling options and they had different colors as well as a sampler option so we could try different ones. The soup dumpling came out nice and tasted great. The only downside I had about it was that the skin on a few of the soup dumplings had torn more easily when I picked them up. My friend and I ordered the cucumber and popcorn chicken as appetizers. The cucumber was crunchy and the sauce on it was so refreshing. We actually ate the cucumber after we had everything else bc it was a nice cleanser for the more heavier tasting food. The popcorn chicken came out crispy, nicely seasoned and so juicy. We also ordered the green tea noodle with sesame sauce. It had a nice kick to it and the noodles were so chewy and had a nice bounce to it. Also if you love peanut sauce, you'll definitely love this dish. It had such a nice nutty flavor and the sauce wasn't too thick. Overall, this is a solid place to go eat at and I would definitely recommend coming here again to eat with friends. read more

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Food was great and so was service! quite packed on a Tuesday afternoon (there was a wait) so definitely keep that in mind but was worth it! cant remember what the filling was in the black dumpling, but would recommend getting a full order of those as opposed to the sampler read more

Ugly Dumpling - Ugly Dumpling's Sampler (5) Cream Cheese Rangoon Edamame - Dim Sum Near Me - Richmond, Virginia

Today will be the second time eating the food. So far it has been great food. Both eat in and takeout tasted great. But the services was beyond awful. Both times. First, it was close to opening day. You get a pass until kinks are worked out. Today was not a kink. Went in twice today. Called in the order, and got a note it was ready. Nobody up front, but my bag with my name and order was, I stood around and waited. the bag was stapled shut, so I took it. Got back to work and the order was incomplete. Like no dumplings. So I drove back to the restaurant. 4 people up front, but the hostess was off checking on a table for the people in front of me. More than half empty but I guess they only run a few tables at lunch. I don't know. When she came back, I told her my issues and she flat out told me I was wrong. They they always check the order in the kitchen. That it could not happen. Asked what I wanted to do, and I said I either want my food or a refund. Well a refund is impossible. Or at least the hostess and maybe the manager said it was not possible. Really all I wanted was lunch. Not two trips in the car and an argument that ate up most of my lunch break. Just for fun, I guess the hostess had to complain to the person at the bar and laugh about me. I may go back, but if the same hostess is there, I will just walk out. read more

I decided to check out the new spot Ugly Dumpling. The service was outstanding.The Staff was very welcoming and knowledgeable about menu items. The food was amazing. The only food I didn't care for was the string beans because it was salty for me but it was very well seasoned! Every dish was hot and flavorful. I ordered the chicken dumplings, chicken wings, shrimp fried rice, chicken fried rice and vegetable dumpling! I will return! read more

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Third time. First time not so good but gave it a second try and it was okay but third time stunk. Sent fried rice back because it was not cooked and replacement was gross. Techno music is awful. Service so so. No fourth time. read more

Hannah was fantastic! Great service and great food. Felt like our very own Din Tai Fung in Richmond. I am so excited to go back soon!

This restaurant opened recently, so they always have a wait if you want to sit at a table. Tip: if there's space, sit at the bar, which is full service! My boyfriend and I didn't wait long at all for the food to come out, and the server was very kind. We ordered: Scallion pancake (3/10) - not enough scallions Pork and truffle soup dumplings (6/10) -good but not as good as the pork and crab Pork and crab soup dumplings (8/10) -my favorite dumplings we tried! So juicy and flavorful Chicken fried rice (7/10) -solid fried rice Green beans with garlic (7/10) Beef noodle soup (9/10) -favorite dish of the night. The beef was so tender, and I was surprised by how flavorful the soup was. Crystal shrimp dumplings (6/10) read more

I came in last night as a solo diner with a dumpling craving. The soup dumplings were fine, but the overall experience made me not want to return. Walking in was jarring. The lights were overly bright, the music was so faint it was basically silent, and the host greeted me in a whisper after a noticeable delay. She suggested the bar, even though the dining room was nearly empty. Once seated, it took a while before anyone approached, and my first interaction was simply placing a food order. No one even asked if I wanted a drink, which was surprising at the bar. On top of that, the menus were so worn that many of the cocktail ingredients were unreadable. Combined with the lack of anyone offering me a drink, I ended up skipping one altogether, and I'm usually pretty easy to talk into a cocktail. Staff interactions throughout the evening were consistently quiet and hesitant, making what little communication there was awkward. One bartender checked in under his breath, as if hoping guests didn't need anything. Later, the same bartender talked loudly about shutting the bar down at 6:45, then began breaking it down in front of guests, mats and all on the bar top, which felt careless. I also witnessed a to-go guest waiting nearly 30 minutes past his expected pickup time. After he left, the manager openly criticized him to the host within earshot of customers. That, combined with the host scrolling on her phone and wearing an AirPod while guests arrived, gave the impression of disengagement. When a large party came in, she stood silently in front of them, staring at an iPad, before finally acknowledging them. What stood out most was the manager's behavior. During my visit, she seemed more engaged in taking pictures of herself for Instagram and speaking poorly about guests than in leading her team. The shift wasn't being managed. There is a huge difference between simply working a "manager shift" and actually managing a restaurant, and the latter was not happening here. Why not inspire the staff, coach them, and guide them to improve guest interactions? It was a slow evening, the perfect opportunity to lead by example. Instead, speaking poorly about guests in front of staff sends the message that it's acceptable to dismiss or disrespect customers. That kind of leadership sets the tone for the entire team, and unfortunately, the tone was indifference. This restaurant is currently offering zero hospitality. Luckily for them, that means there is plenty of room for improvement. But improvement requires a management team that cares enough to lead, coach, and set higher standards. Without that, the guest experience will continue to suffer. read more

The food here is all pre-packaged and prepared off location then heated up in the kitchen, no real cooking. The few times we got food from there it fell way off the mark. The beef in the noodles was chewy, the noodles too soft, the broth was terrible. The soup dumplings were just gross and the orange chicken was the eorst I have had. Even the rice was crap. Avoid at all costs. read more

I first came here in early June with my boyfriend. Service was ok but they did give our food to the wrong table close to us and it took them nearly 5ish minutes to realize that we were trying to get their attention to swap the food to our table. We tried this restaurant again last night and today's service was worse than the first time. It took us almost 10 minutes to get seated because there seems to be no host watching the door for customers. We had 2 delivery drivers walk in front of us to collect their orders and the worker took care of them first before us, which is kind of rude but we brushed it off. We got sat at our table and we waited nearly 10 minutes for a waitress to show up asking what we wanted to drink. We watched 5 waitresses walk by and several seemed to converse throughout our wait. We left to go eat elsewhere since our patience was tested enough. We will not be coming in again because of the service. There's more than enough seats and staff to take care of specific roles but it seems like the staff have low priority for customers coming in and when they get seated. Food is good but service gets a 1/5. read more

Ugly Dumpling - Braised Beef Noodle Soup - Dim Sum Near Me - Richmond, Virginia

nothing wrong with the service or ambiance, the food was alright but honestly we didn't really like the dumplings but i think that's personal preference cause we overheard someone else at their table say they were great, my partner really really liked the pork buns though so as long as they were happy i'm happy too read more

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Super cute restaurant! Decent food I like how it's dim sum style and we're able to try a bunch of different dishes. Very very similar to Din Tai Fung if you've been. The service was amazing the food came out so quick we ordered and food started coming out 2 mins later. I'd recommend the spicy chicken/pork wontons, noodles with shredded beef & shishito pepper, string beans with garlic, and fried chicken dumpling. I do not recommend the mochi because of texture and boba if you don't like sweet drinks bc it is extremely sweet. Overall would come again! read more

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Great bartender/service. I had the soup dumplings , pork/shrimp wontons, fried rice with pork chop and brown sugar boozy boba tea. A must try. I will be back to try other menu items but overall the food was good. The pork chop was very moist and flavorful and everything seemed reasonably priced. There is also outdoor seating. read more

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I went here with a small group so got to try a variety of things on the menu. First and foremost, they nailed the soup dumplings; they had a delicate wrapper with flavorful meat filling and savory broth. The wontons and pork buns were both notable as well. The only thing that I was disappointed in was the fried chicken - it had a crunchy fried layer but it wasn't warm and felt like it had been sitting out for a little bit. But definitely not the biggest priority since the place is known for their dumplings and they definitely nailed that! read more

Don't think I'm a fan. The ambiance of the restaurant is really nice. Modern with soft glowing lights. Makes you want to stay around and enjoy a good meal. The service was good. My waitress was attentive and quick. I ordered the pork and crab soup dumpling and spicy noodles. The soup dumplings were good. With broth and flavor bursting with every bite. It came out in a steamer so you know it was hot. The spicy noodles left a lot to be desired. At first bite they lacked flavor and simply taste like noodles with hot chili oil over them. I added some of the vinegar and soy which brought them more to life but over still not a tasty dish. The noodles had a burnt smokey after taste to them. Should invest in making an actual sauce for the noodles. Overall I don't think I'll be returning it didn't leave me longing for more. read more

**Roaches ** We showed up 45 minutes before closing and as soon as we were sat, we were told to order immediately as the grill closed in 5 minutes. The waitress/bartender was rude the entire time. The food was okay. Crab Rangoon, egg rolls, soup dumplings were nothing to write home about. During our stay we saw at least 3 huge roaches. One was taking a long stroll across the bar heights tables area, weaving in between wait staff. Two others were chilling in the women's bathroom. First and LAST time we ever go to Ugly Dumpling Willow Lawn read more

Great dumplings, poor service. Table of 9 with separate checks (they could have refused that request, if needed. We asked prior to ordering). Two meals didn't get served until the other 7 had eaten over half of their meals. One ordered wonton soup! That's premade broth with wontons! The second was a noodle dish. The wontons soup patron was comped the soup. The second customer said not to bring it out because the rest of the table had almost finished. The manager was called over and did nothing- said can't you see we are busy? They could have served it to go AND comped it. Nope. She left hungry without dinner. The wait staff insisted it was the kitchen's fault but he asked what we ordered three times before being able to provide us our bill. Good dim sum but we will not return read more

This review is on the soup dumplings alone as it's the only thing I had. They are nothing special and not like legit soup dumplings. Small and not very soupy like they should be. If you've had legit soup dumplings you will be disappointed. The size and amount of soup filling is about the same as the frozen grocery store soup dumplings, but the taste is admittedly better. If you've are ever in NYC, get soup dumplings in China Town and you will understand... read more

My husband and I were so excited to try this place after reading all the great reviews. We took off work and went on a Tuesday afternoon which we thought would be a great time since a lot of the reviews said the wait time was always so high. It was indeed no wait which was great. We ordered the pork and pork crab soup dumplings. They were ok tasting I had higher expectations on the taste since they're made fresh in house. You get about 6 dumplings for each order. It honestly tasted on the same level as the Trader Joe's frozen soup dumplings. Next we ordered the sesame noodle dish and my husband loves everything orange chicken so we ordered that as well. I feel bad that I couldn't even taste the noodles to properly review them because they were so stuck together and overcooked. The waitress asked if I wanted them remade but I politely declined based on that first impression. We then got the orange chicken which looked good and that it would be very crunchy. It looked exactly like the popcorn chicken we saw at another table just covered in sauce. The chicken was soggy and the sauce overpowered everything. Not to mention the orange chicken didn't come with any rice at all. It was an upcharge to add on which I felt was odd for the price and the advertising of being family style. Overall I felt like we had such a subpar experience especially since the price point was $45 for only three items. We didn't order any drinks only water. I felt like I could have just saved my money and made a better date night at home. read more

Food is literally just not goooood, don't get the noddles. Cost so much and is just not worth it . Would recommend literally any where eles.

Everything about this place was spot on. The decor and ambiance was lovely and comfortable and conducive to the menu and setting. The menu was expansive and perfect for my companion vegetarian as well as my own carnivorous preferences. We REALLY enjoyed the serendipitous Happy Hour, too. Thank you, Cynthia, for taking care of us so well read more