Arrived on time, a total pleasure to work with, easy to communicate with, brought all of our stuff up three flights of stairs and didn't dent anything, worked very quickly and efficiently but also accurately. I would highly recommend this business and I would hire them again! read more

I hired this company through Uhaul/MovingHelp.com and, as many have stated, was pressured into leaving a 5-star review upon checking out because the move wasn't completely finished yet & I didn't want issues. I was also told they needed a screen shot of review to verify satisfaction with their boss. Sadly my move wasn't close to 5 star service. Kalvin & Joshua arrived 25mins late and from the beginning moved very slowly. Towards the end, I was helping to move items to the truck to speed things up. It literally took all day to move out of a 1 bedroom apartment that was fully packed and lightly furnished. My other complaints include: 1) having to go buy a wrench for them to take apart my bed frame, then having them opt out of taking the bed frame apart and having to drag it up to my 2nd floor condo because it would not fit in the elevator. Needless to say, scratches and gouges happened. Easy enough to conceal, but poor decision making. 2) using 1 mattress bag for both mattress & box spring even though 2 were supplied. Mattress was dragged on pavement causing staining of mattress topper/cover. Again, easy enough to correct, but shouldn't have had to. 3) TV improperly loaded/carried/dropped - not sure which, but arrived at new residence bubbled and non-working. Will have to replace - Owner Rick Kirby says not their fault...... 4) Fireplace/TV stand torn where speakers are and gouged. Movers indicated I reacted in a way that led them to believe it was already like that, which is completely untrue. Again, fixable but unprofessional process. I've moved enough in my life to know it's never 100% error free, and I'm okay overlooking some things. But when your laborer's clearly break something- there should be some recourse for claims & replacements. Not just, sorry, not our fault. Would not recommend. Best to over pay family/friends or sell everything and avoid the hassle. read more

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u call I haul was great moving team With good attitudes! Will use them again! Recommend!

Setting up the appointment was quick and easy. The guys were attentive and listened to all of my requests. One thing I would suggest for the guys. Come with a bit more sense of urgency. Had I not been able to assist with the load and unload process it could've have been a much longer day. (I have experience with furniture pickup and delivery) read more

excellent! ! Top notch. I would recommend and use again. Showed on upon time very friendly and professional.

They were very very patient with all of the changes that went on with my move and the apartment complex as well as courteous and prompt. Honestly they were the only good part about this move so far and at a reasonable rate to boot! Thanks! read more

I hired this company through Uhaul... BIG MISTAKE! Loading was easy, we had everything in our garage so they just had to load it into the truck. Nothing hard. We ran into problems when it came to unloading. One of our guys was really helpful and nice, but the other one, not so much. He complained the entire time about how much he hates moving, clearly the wrong job for him. This same guy was consistently on his phone or taking breaks. A job that could've easily been completed in 2 hours (we paid for 3) ran over time. Right at the 3 hour mark, with the heaviest stuff still on the truck, we were told to close out our Moving Help account and submit payment (Their online account). Once that was done they forced us to submit a 5 star review AND venmo them $30 or they weren't going to unload the rest of our items. Unfortunately, it was just me with them so if they didn't help, I couldn't do it alone. Up to this point I carried more items & boxes into my apartment than one of the movers did. In addition to this, they hit our walls with boxes/totes leaving scuff marks and dropped our desk causing damage to it. I called Rick while onsite, however, he did not answer. I know he got my message because he called both of the movers but didn't call me back. I called him again when we were finished and he stated that I should call in real time, which I did. The problem with this company starts at the top. Rick said that we didn't hire "movers" we hired "labor", and that I was expected to help them move items. He also said that desks aren't meant to move, they are meant to be taken apart and put back in their original box prior to the move. Rick had zero accountability for his teams actions, just excuses. His movers told him the $30 Venmo was a tip, it was NOT, I was forced to pay the money or they wouldn't move my stuff off the truck. Reading through the lower ranked reviews, I know Rick will respond saying that this is untrue. He can have his thoughts, but this many, similar, 1-star reviews aren't out of coincidence, it's factual. read more

They were on time and did a great job moving our things! They are very professional and helpful!

Jay and Aaron were great!! they were so careful with everything and respectful to our stuff!! would definitely use them again!!

Awesome service, great job. Very professional and quick. They were super helpful and made this move easy. I would use them again, great guys. read more

The crew was efficient and did a great job. Would recommend to others. When they got here they got the stuff done in the time frame I selected even with the long walk and elevator. read more

Friendly, capable and flexible movers. They were careful with our stuff and willing to work around obstacles.

Several hours late for my daughter's move (causing us to leave a day late). Owner hung up on her when she called to discuss. NOT USE.

Save yourself the headache and choose any other company. They were 2 hours late to my 2 hour move because their boss, Rick, overbooked them. When I called Rick to try and resolve the issue he was beyond rude. The movers were nice guys, but their leadership (Rick) is a joke. Definitely would not recommend them. read more

Fantastic experience with Aaron and Trevon! They were really careful with my belongings and friendly. They helped make this move very easy which I'm extremely grateful for! read more

This is hands down the most shady, underhanded moving service that one can find. My typical movers were booked. I made the mistake of listening to U-haul and booked this crook. BIG mistake. He sent 2 kids essentially to move me with an older man. They were all late. All of them confessed that they were selected at the last minute for my move, which was scheduled at 10:30 am, but not started until after 1:30 pm. They were calculating how to make "overtime" on me, discussing it aloud. They even talked about using my time to travel from the pickup to drop-off as a part of my packing and unloading time. But guess what? They packed a 26' U-Haul and never drove to the destination. That asked me to drive, only for them to ghost me and vanish, NEVER FINISHING THE JOB. I'm unable to lift due a recent surgery and I was alone. They left me with a truck to unload. I had to pay strangers $500 to unload the truck. Guess what we found? They didn't use any of the packing materials that I bought!! All my furniture was dented, scarred, discolored, damaged, or missing parts. Now, I have to figure out setting up furniture that I can't move, all while the owner boasted in text.. "You used 4 hours." I guess me paying $700 for a service, with intent to pay whatever necessary to complete the job, wasn't good enough. They would've been better off throwing my stuff on the interstate. That's what it looks like now. RUN, don't walk from these scammers!! read more

Great team! Arrived on time and maintained great communication throughout the experience. Will definitely hire them again, if I ever have to move again. Also, amazing value for what you pay. read more

Awesome guys. Great to work with. Moved my washer and dryer fast and efficiently. Highly recommended. Will do business again!

great team! Hard workers. Would definitely book again. Fast & hardworking!!!!!!! Showed up on time & got the job done

Everything! Awesome work! Highly recommend this company! Did everything within the time limit!

last minute help was requested and I was delighted it could be provided. simple process and both gentlemen showed up on time and ready to go. they followed directions with my very fragile ibut heavy items. we're polite and helpful and got the job done quickly and efficiently. could not recommend more highly will definitely use again read more

The movers did a good job. Unfortunately they were not informed by Rick about our extra stop and could not pick up our additional items which was very frustrating. Though they did a good job I think they could have done a better job at loading all of our things in the truck and not ask us how we would like some of our things packed. They worked hard and finished in a timely manner but those 2 things were our only issues. read more

TLDR - Forced to buy an extra hour (which the movers provided about 5 minutes worth of extra help during despite me having more stuff to load) because they began moving ridiculously slow once they had 20 minutes left in the original final hour. Despite the frustration of this, one mover micromanaged me while checking out/releasing payment on my phone and I felt pressured to give 5 stars on the survey and tip. Would not recommend at all. I booked movers for 2 hours to load a U-Haul with furniture for a 1 bedroom apartment which really wasn't that much stuff, nor was anything super heavy except my Costco standing desk. My desk was the main reason I hired movers because even with help I didn't think I could get it (the top is glass/fragile, although it isn't crazy heavy). The movers came and at first were super fast and polite but as they neared the end of the 2 hours (at least 20 minutes left), we only had my mattress and desk left. They started taking their sweet time on my mattress leaving only my desk (the heaviest item) when time was up. I then had to book a whole extra hour just to get them to move the desk as they clearly had slowed down to avoid having to move it or force me to buy an extra hour. After paying for the extra hour, they moved the desk in about 5 minutes and then said they were ready for payment even though I still had some other items that needed to go in my car such as TVs that I had planned to get myself when I was only paying for 2 hours. I would've expected that since I bought an extra hour they would help with that stuff but instead they asked me to check out and pay them. While checking out, one of the movers stood over my shoulder walking me through the payment release menu of the MovingHelper website which made me feel pressured to give all 5 stars on the survey and to tip. I was planning to tip these guys until they were were blatantly so slow and I had to pay for the extra hour (which I didn't even receive a full extra hour worth of help). I also was not planning to give 5 stars because of these issues but felt awkward not to with him watching. In addition, the way they packed the uHaul was horrible and caused a chair to bust through the back of my night stand, one of my metal side tables received a dent and large scrapes, and they threw my most expensive all white chair on top of the other furniture upside down so the plastic cover I had put over it (to keep it from getting dirty) slid down and the chair is black all over and destroyed. To compare to this experience, the movers I worked with when I arrived at my new apartment and unloaded my stuff finished unloading everything in less than two hours which only goes to show the UCall&IHaul guys purposely slowed down to avoid the desk or force me into an extra hour. The movers that unloaded also didn't micro manage me while I was checking out/releasing payment on the website to make me feel pressured to tip or give 5 stars. Super disappointed, especially given the great experience with my movers that unpacked who I also hired through U-Haul. Go with someone else! read more

Simply infuriating! They do not deserve even ONE star! DO NOT HIRE THESE PEOPLE UNLESS YOU WANT ALL OF YOUR STUFF SCRATCHED, BROKEN, SHATTERED, DENTED OR BENT. I sure wish I had read the Yelp! and other online reviews for these awful people. We hired 3 of them to help us move. We also hired our handyman separately to assist them. We hired the largest 26' truck, 5 dozen furniture pads, wrap, bubble wrap, furniture and appliance dollies as well as specialized moving boxes. WE WERE TOLD THAT 3 GUYS SHOULD BE ABLE TO LOAD AND UNLOAD IN 4 HOURS, WHICH IS WHAT WE PAID FOR. HA!! Three guys showed up around 1 pm. Most everything was already packed in U-Haul moving boxes in our garage. They didn't finish until almost 9pm. Let me say first that the boss was a kid that looked straight out of some Goth Horror Picture. His face was all pierced up, he was moody and defensive. His 2 underlings were well-mannered and strong, and generally pleasant. None of them had a clue on how to properly pack a truck. We have a 20 acre farm with a large shop and other outbuildings. There was no way for us to supervise all of them as they packed our truck. We should not have had to supervise them as Rick assured us how 'professional' they were. Nothing could have been further from the truth. Nothing was done right. They filled up the truck by inefficiently packing, leaving another half truck-load behind. There was only my wife and I, so one truck so have been more than large enough. I was stunned to find our dining room table and chairs all just stacked on top of each other and more boxes piled on top, AND NOTHING HAD BEEN WRAP WITH THE PADS!! Table and chairs were all damaged. When they finished loading, every pad, except 2 or 3, was still sealed in the bags. It is hard to detail all of the screw ups. They took apart my high-end sound system, and threw all of the components, including my Orb Speakers into boxes without any wapping or other protection at all. They packed heavier larger boxes on top of smaller lighter boxes. Unloading was even worse. They began complaining because they had to work past their scheduled time (at $145/hr). They had to carry our washer and dryer upstairs, and took a nice chunk out of the stairway drywall. It took 2 guys 30 minutes to figure out how to re-connect the washer, and they simply left it sitting there disconnected. I checked out the washer and dryer and found that the washer slide-out detergent cup was cracked from top to bottom. I took it out and handed it to the 'leader', and he just asked, "It still works, doesn't it?". He couldn't care less. It cost us $300 for our plumber to come out and re-connect it properly, plus $280 for our painter to patch holes and re-paint. They left a huge grease spot on the carpeting. Not sure how much it will cost to replace the detergent cup, assuming I can even find the part. They took forever trying to re-assemble our simple queen-size bed frames. They then tried to figure out our king-size bed frame, and put the mattress on sideways. We didn't find that out for almost a week, with the bed making all kinds of strange noises. We finally took the box spring and mattress off, only to find the frame was sitting in the wrong direction, which had ripped the box spring material where it had overlapped the metal frame. We are still unpacking and finding things labelled for 'Garage' that were put in an upstairs back bedroom, and so on. I could go on and on, but you get the picture. I will say the movers worked very hard, for the most part, and we tipped them $50 each, but these guys have absolutely no business moving anyone anywhere. THIS COMPANY IS A TOTAL SCAM!!! read more

Atrocious company and owner. They severely damaged our belongings and property and were not receptive to any sort of resolution that is remotely fair to us. They cost us a lot money to fix damages at our previous rental property in addition to money spent repairing our brand new construction home. They damaged an heirloom table and told me to go buy markers to fix it. The owner is unprofessional and tried to manipulate us by saying if we ask for money back we are taking it out of the worker'a pockets. The workers did not handle our belongings with the standard the company sets forth even when I asked them to they refused. The owner acknowledged they did not work according to standard but still blamed us for being unreasonable. Despicable service. read more

Review of Rick DO NOT USE!Ricks guys were completely inexperienced. At Ricks direction, I provided 60 furniture pads and 2000 sq ft of shrink wrap and was told they his guys were "professionals" and that they would take care of everything. Later, Rick claimed he would never say this because professionalism isn't In his vocabulary. First, one of his three guys was nearly an hour late. Because rick refunded $20, he thinks that makes it okay. His crew refused to use hand trucks, they thought a box clearly labeled "TV" contained rugs And dragged it down my stairs at a full sprint, and They put a hole in my wall on moving day. And those were the forgivable things! Not a single piece of wooden furniture was wrapped, and almost every piece or set is severely damaged. Over 25 furniture pads went unused, and my furniture ranges from several scratched to completely broken. When I addressed this Rick, he immediately went into attack mode and claimed that it was MY fault things were damaged for not explicitly telling his guys what needed wrapped. Imagine going to a restaurant, ordering a meal, having it cooked wrong and then being berated by the chef for not standing in the kitchen and telling him how to make it. Complete joke. Beyond this, they brought a trailer door down on the side of a brand new dryer, completely scratching the side of it and denying I said that I was going to explore possible recourse, including filing a complaint here and seeing if I had any options with my credit card company, Rick threatened me with criminal action for theft of services!The only thing I will say is that his guys worked hard in the pouring down rain, and for that I tipped his guys.I would attach a dozen pictures here if I could of the MANY pieces of broken furniture after Ricks completely unqualified team handled my move. DO NOT TAKE THE RISK ON THIS COMPANY. If you do, you better watch his guys like a hawk, and take an accurate inventory of EVERYTHING that they touch as it goes on the I could give negative stars, I would. read more

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I scheduled this move in February. It was confirmed and we rented a uhaul and had detailed plans of when things needed to be done. Rick called at 1:30 to tell me he only had one guy available. The other wouldn't be there till 3. And then it was wouldn't be there till 4. I agreed to reschedule to the next day, but the earliest he would offer was 10! Even after ruining my moving day due to his own inability to schedule or have the right number of movers available. He was rude, defensive, and downright scary at some points. I ended up canceling because Rick made me uncomfortable and I wasn't sure he'd even show up the next day. DO NOT USE. read more

Stay away. Do NOT use this company. If I can save just one person from having their move screwed up, it will be worth the time writing this. For context: 38 moves in 32 years (27-years prior military) I know how a move is supposed to go. This was one of the two worst experiences I've had in more than three decades. Began work 30 minutes late. Problematic as we had a three-hour window of reserved elevator time. Unprofessional (their defining quality). In reality they were three hours late. Originally scheduled for 1400, they agreed to show at 1200, but showed eventually at 1430. Poor communication. Unprofessional. FIRST thing they did upon walking in the door was ask for the payment code! Wrong. Get it at the end. AFTER you have completed the work. No gloves. No dollys. No carts. NONE. These are movers, right? They are getting paid to be professional movers. NO LEADERSHIP, experience, or knowledge. One of the three sent on the job - it was his first day working a moving job. He had no idea what to do and got zero guidance or training from the other two movers. (He did mention this moving thing is "really hard"). All three spent significant time wandering about, moving a single box at a time, loading the cart and dolly I provided, then inexplicably unloading at the elevator, loading the elevator with items, then loading the cart and dolly again on our floor. Baffling. Quadrupled the time required to get the job done. After working for 1 hour and 40 minutes, one of the movers announced they had just 40 minutes left. I corrected him that he had 1 hour and 20 minutes remaining based on the late start. Additional context: the truck was loaded like a professional jigsaw puzzle in Boston by only TWO guys in four hours. Ucall&Ihaul: THREE guys, three hours and they only unloaded HALF the truck. My wife and I spent hours unloading after they left. Boxes marked on ALL FOUR sides "fragile" were turned upside down caused significant damage to $1,400 floor lamp. Every single dresser and file cabinet was turned upside down creating a HUGE mess inside. I called the owner to get him to motivate these guys to get the job done. He was utterly unconcerned about their performance. At the end of the move, after causing damage and getting less than 2/3 of the job done, the crew wanted compliments about what a great job they had done. Walking down the hall I heard one of them say "we didn't break nothing" (YES, they did). But that is the standard of success? That they "didn't break nothing"? read more

Wow! Do NOT use this company! The guys are very nice BUT have ZERO knowledge of how to move or pack a truck. The Owner is full defensiveness and deliverers a list of excuses for employees talking on their phones for hours, tardiness, completely destroying furniture, not using blankets, not using tie straps, dry wall damage, scratched floors. From top to bottom, this comp at is a scam !! read more

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I really wish I had looked this company up on Yelp before giving them my business. The movers did their job but left a scratch on the floor after moving. I called/explained this to the owner Rick and he spoke to the movers. The mover knew exactly which piece of furniture did this and exactly which room it happened in but didn't recall the scratches. On the phone, Rick informed me of the Supreme Court rulings on mover law and explained that I couldn't prove it was them because I didn't ask the movers about it when they were there. Ricks' solution to this? He told me that there are many products at Walmart for around $20 that could mask the scratches. He was very confrontational on the phone, yelled at me without provocation, strangely started saying "Blood and Vengence" repeatedly, and was acting in a very strange and unprofessional manner. He also informed me that he would sue me if I attempted to leave a negative review on Yelp or any other social media. Read all the other reviews on here and you will notice a pattern of behavior from the owner. read more

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Horrible service. Damaged many of my furniture pieces and wouldn't take responsibility for doing it. The owner was rude and treated me like I was an idiot. Stay away! read more

Beware! This is the worst moving company I have ever used and I agree with the other Yelp reviews saying that the owner is very defensive. This owner Rick k. Should definitely be out of the business with the quality movers that he has. The skill level of movers were below poor and when I went to Google to give my review so that anyone else would not deal with what I dealt with, he accused me of lying and trying to setup a deal with movers which I did not do because I honestly wanted them out of my home before they messed anything else. read more

The work was done. Thats about all the good I can say. Had a few scratches on my hardwoods and a couple dents in my walls but all in all it got done. One of the movers whined the whole time about moving stuff so that was annoying but they other guys were great and hustled. The movers that showed up didn't have any equipment tho. I think maybe one or two of them had gloves. I had a 700 lb safe to be moved and an upright piano. Not sure how they were planning on moving those without a dolly. So i supplies MY personal dolly that has warped wheels now. When i did call tho about my floors I was confronted with attitude and unprofessionalism at its finest. Accusing me of trying to defame the company and it's "reputation". which not even the slightest hint of any such stuff came out of my mouth. All I was doing was calling about how the floors were going to be handled since the owners employee told me he was going to be contacting me that afternoon. Which he hadn't. So I called. And it was attitude from the get go. If you are looking for your stuff to get from A to B. Sure. I'd use them to UNLOAD. Not load. As far as professionalism my star rating says it all. I will say this he did "offer" to "investigate" this matter but with the attitude I was getting I told him not to even bother bc I didn't want to deal with someone like that passed the service of moving my stuff. read more

If I could give -100 stars I would. This company is extremely unprofessional. Our move was scheduled for 11:00am; however, the owner never called or texted to say that his movers would be an hour late. My husband had to call to find this out. Fast forward to almost 2 hours later, the owner then advises that the movers were 15 minutes away from our home. After waiting almost another hour, he then calls back and says that one of the movers had an emergency and that he would only be able to send one mover or we could reschedule. Mind you we already rented a UHaul for our move today. After we hung up with the owner, one of the movers who was still in route (not sure why) called and said that he and the other mover was still coming . My husband told the mover that he spoke with the owner who advised there was an issue with the other mover and the guy just hung up the phone on him. So freakin' rude! I would never do business with a company like this. Very unreliable and extremely unprofessional. This kind of service is highly unacceptable! read more

Steer clear of this company. If you have the misfortune of having an item broken or damaged, they will give you the run-around, blame you for the damage, claim you are a "perfectionist" for not wanting damaged walls in your apartment, and fight you tooth and nail to settle your damages as cheaply for them as possible. The manager, Rick, was evasive, condescending and beyond rude throughout the claim process. He is a bully. Be prepared if you have the nerve to ask them to pay for the damage they've done -- he will accuse you of starting a war with him and of "dehumanizing" him and his movers. He doesn't seem to have time to fix the problems his movers create, but he sure does have time to argue about it. And if you book through a third-party service like UHaul and something goes wrong during the move, you can refuse to supply them with the moving code until they contact you to make it right. I think that's probably the only way to maintain your leverage with this unaccommodating, unprofessional company. read more

I was hopeful for a good experience which would have lead to a good review; however, that is not what happened. If your belongings aren't of great value and you just need them moved from point A to point B, sure use this service. The price isn't bad but remember....you get what you pay for.....I have had MUCH better and more professional service in the past. I called and spoke with Rick, the owner, at length for scheduling an appointment. Rick comes off as a "smooth talker" and carried on and on about his business and how "great" his employees were. He kind of tried to persuaded me to schedule with him right then and there saying that he is getting "booked up." I waited a few days and the same appointment day and time I needed was still available. Onto the day of arrival.....the guys showed up late. They called to say they were en route; however, it is important to note that my service began 45 min after the appointment time. The two gentlemen were nice and I feel they worked hard to get my things loaded but it was clear they were lacking in experience and training. One of the things Rick emphasized was the training he provided to his staff. The gentleman did not make use of the hand trucks I provided making the labor time longer/harder than necessary. The boxes were stacked neatly on the truck but everything else was a mess. Nothing was stacked against the truck walls. Everything looked "thrown in." I moved out of a one bedroom apartment and the only pieces of furniture I had were a queen bed frame/mattress, small chest, office chair, sectional and they couldn't get all of my stuff in a 10' moving truck. It was completely due to the way they packed it. I had NO dining room table/chairs, NO coffee table, NO end tables, NO TV's, NO appliances, NO dresser/mirrors so there is NO way we had to put some of my things in my partner's car. They didn't even get the office chair on the back of the truck and had to put it upside down in the front of the truck. The other thing I didn't like was the method they used to get my things to the truck. They took out a lot of items at once but left them in the hallway to the apartment complex, left them on the elevator (that was not a service elevator so other people were using the elevator with my things riding along), at the exit of one side of the garage and they just there my things on the ground by the truck before loading them. I understand it can be difficult to move out of high rises in Atlanta, but there should be a much better method to decrease the risk of someone taking my belongings that they left unmonitored. I hope nothing is missing because we all know they will not take responsibility for any of it. I tipped the guys because its good manners and they did no a lot go labor. However, I will NEVER use their services again. It's not the guys fault. It's completely the owner's fault as I think they would be MUCH better movers with proper training. TIP: Pay more for more professional and higher quality services. read more

I had the BEST experience with Ucall IHaul! I needed some help moving to another apartment within my complex. I called Rick and he immediately set me up with two movers the same day I called. The movers were prompt and SCRAPPY! I had them for two hours and we got the entire moved done! There was zero damage to any of my furniture and they came in and worked like dogs. I called on December 15th and set the move up for December 22nd. They arrived at 10 am and were out by 12pm. I could not be more pleased with Rick's business and would recommend them to anyone! read more

This is a totally unscrupulous business run by a crook. In 2019 I needed to move a 2 bed apartment across a distance of about 600 - 700 feet in the same apartment complex. I booked 2 people for 3 hours (rented my own truck). I was told by the owner that 2 of his best guys will be sent. The deal was - load, unload and disassemble and reassemble exactly 1 king bed and 1 full bed. When the helps arrived, the first thing I noticed was that one of them was a school kid and the other one in his 30s. The kid did not speak much but the other guy was amicable. As I spoke to the other guy, he told me - that day was his first day in this moving business and that kid was his supervisor! First red flag. As they started loading, I noticed that not only the new guy, but also the school kid was totally inexperienced in moving. My stuff were being banged around and dumbed dismally in the truck by the kid! (The new guy was careful but did not have experience). But this was the least of the troubles. I had booked for 3 hours with the understanding that I would pay for whatever extra time it took. At around the 2.5 hr mark, the school kid totally stopped working and was just standing in the truck looking at his phone. The new guy was sincere and honest but he was totally inexperienced and was having a hard time working alone. At first I thought the kid had some personal stuff to take care of, but the 'staring at the phone doing nothing' continued for the entire remaining 30 mins. At the 2.5 hr mark, the truck was more than half empty at the unloading location and if the kid had worked, the entire job could have been done within time. This was obviously a blatant ploy to extend the booking time!!! At the 3 hour mark, the school kid came and told me that if I wanted them to continue, I would have to book another hour. I was very displeased but had no option. The worst was yet to come. The kid told me he needed my phone to extend the time. Naive me, handed over the phone to him without thinking. He immediately turned his back to me and called his owner and they spoke for a minute or two while he fiddled with my phone. Then he told that he had booked for another hour for me and returned the phone. At this point, the remaining tasks were unloading about a fifth of a 16 feet truck and reassembling the two beds. To my horror, as soon as the booking was extended for another hour, the school kid vanished somewhere and left the new guy on his own again! After the new guy unloaded everything I asked him where the school kid was and he said he did not know. The school kid reappeared at the 3 hour 50 min mark and stepped in to reassemble the bed and said that I will need to book another hour for him to complete his work!!! WTF! I was extremely annoyed and displeased and asked him what was he doing all this time and where was he. He told me he had got a phone call. I did not extend another hour and told him they can leave. I tipped the new guy well and thanked him for his sincerity and hard work. He apologized to me on behalf of the business even though it was his first day (respect to this guy)! They left, leaving me to discover the worst. I went in and found that several furniture and the beds were damaged due to how the kid had disassembled. In rage, I went to write a review AND I SEE A 5 STAR REVIEW ON MY NAME WRITTEN ALREADY ON THE PLATFORM - WITH NO WAY FOR ME TO EDIT OR DELETE IT!!! WTF !!! Now I know why the kid wanted my phone and what he was instructed to do by the owner while he had my phone!!! I had my password auto completion on and the kid had logged in to my account and left the fake review on my name. Shame on the platform too for not letting edit reviews (it was a one time submit system). Now, after 3 years, as I came across this business on Google, I finally am able to let the world know about these unscrupulous people and business. Total crooks. The owner refutes all negative reviews as fake but guys all these negative reviews are REAL and the owner is a dishonest, unscrupulous crook. read more

I would not recommend this moving company. The move went well, we even tipped the guys and were encouraged to leave a good uhaul review before they left. After the movers left, we noted damage to the walls, floors, furniture,and broken glass in boxes marked fragile. When I reached out to Rick, the owner, he requested pictures and "investigated" my complaint. Instead of apologizing and acknowledging the damage, he blamed me for the damage. He said that his insurance doesn't cover unless the damage is noted exactly at the time that it happened, which is impossible to do with 3 movers. How could I be on top of them all? As a mover, you know if you are being careless and causing damage, they should have spoken up. He also stated that I didn't have the proper moving materials, which he never sent me a list of (his movers bring absolutely no moving equipment or materials to the move). I guess you get what you pay for. I wish I had not tipped well or left a good review through uhaul when prompted. Overall I was very disappointed with mainly the response from the owner after I sent proof of damage. Spend the extra money and go with someone else, and make sure you do a walk through BEFORE the guys leave if you want any damages to be covered. read more

We have had very good experiences with the movers from Ucall & IHAUL on two different occasions. The latest was 2/14/19 when Diante and Don packed our moving truck with the contents from our storage building. They took care to load the truck for our move to Florida. They were very courteous and professional. We enjoyed doing business with this company twice. read more