I went to Scott for help with a fire system motherboard. He was super helpful and friendly on the…read morephone, and he was even more amazing in person. So patient. He spent time with me trying to find solutions to my problem, and he thought of a great solution I hadn't considered. He then helped me find what I needed online and printed everything out for me, which is going to save me several thousand dollars. I can't recommend OHM / Scott any higher. Thank you SO MUCH, Scott!

Scott at Ohm is really quite a clever and gifted electronics repair guy. He repaired my Yamaha…read morekeyboard (no simple matter) in one day!

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

Very good customer service, good at communication. Didn't actually fix my laptop screen, replaced…read moreit with a part that did not match the original apple part. The screen glitches now and wont shut off completely so the battery of my laptop is always drained.

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.

I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

I brought in my 13 year old daughter's iPhone. It was locked because when she set it up she created…read morean Apple ID and password, but didn't remember what they were. We had already looked online and seen that the phone had to be put in recovery mode, which would delete everything on it. But following the steps to do that wasn't working.Gadget Pro said they could do a factory reset for $40 but we would lose everything on the phone. We were already reconciled to that, so we said go ahead. It only took an hour, and when we came back they said it worked and now all we had to do was sign in with the Apple ID and password. When I reminded them that this was the problem in the first place, they said contact Apple support and they'll unlock it for you. Apple support did unlock it after we provided them with proof that we had purchased the phone 2 years ago. Unlocking it also did a factory reset. Then we were able to set it up again with a new Apple ID and password (which I wrote down and stored). So Gadget Pro was nice and did what they said they would do pretty efficiently, but it didn't solve the problem I had brought to them. I paid them $40 to do something that was useless and unnecessary.

Came up to visit my son and he needed a new phone. I took him AT&T and I wanted to buy him a new…read morephone. They didn't ask me about how I wanted to pay for it or if I wanted insurance. They just tried to force everything on me Worst att store ever

I ported my number from Cricket Wireless to AT&T Prepaid on Monday. I can make calls but still…read moredidn't have data and texting after 2 days. I came to the store this morning after spending many hours on the phone with AT&T CSR and tech support, who couldn't resolve the issues after going through all the troubleshooting drills. Ultimately I spent all morning at the store but I am very grateful and impressed by the work ethics, professionalism and dedication of the staff I met. In particular, I want to give kudos to Shauntay and Melissa, who talked with tech support, supervisors and eventually connected me with Apple (network issues). Melissa worked tirelessly and relentlessly since there were various barriers and limitations that she had to address. She also had to multi-task to help with other customers since the store was becoming busier as the morning progressed. I was relieved that my data and texting functions were restored at the end. We are lucky to have such exemplary staff at the AT&T Ithaca store, who do their best to serve, assist and advocate for their customers when needed. They are to be commended for the fine work they do and have reversed my first (unfavorable) impression of AT&T. THANK YOU!!!

The guy in fixit fast was nice and let me drop my iphone11 to get back glass fixed. The next day I…read morecame in to see the door was closed and to go to wireless city around Burlington coat factory to pick up my phone there. the guy in wireless city told me 10 more minutes which is stupid if either one of the guys have over 10 hours to get it ready. The backglass is fine other than the fact it feels barely out of place ( which just might be me), the way the material around the back cameras feels weirder, and the fact that the guy left a bunch of stretchy glue or whatever he used to keep the glass to stick to the phone all over the back. Before I could use the phone I had to keep rubber bands on it for a few hours I wouldn't recommend this place(s) unless your fine with leaving rubber bands on for a few hours or cleaning off the excess stretchy glue yourself Edited: it broke right away when I barley dropped it. This wouldn't have happened with original iPhone back glass. definitely a scam for $100

My son broke his friends screen on accident. We called the next day and were able to drop the phone…read moreoff and have it replaced including a screen protector in under an hour for under $100. I've read about the home button issues people have and this wasn't an issue. Even with this "pandemic" he was able to fix the phone in no time. Will definitely be going back. Thanks

Verizon ripped me off so many times they scam people they said I owed them 5 grand my bill was on…read moretime every month they kept raising my bill even higher I wouldn't recommend Verizon to anyone

Verizon abruptly cut off my "landline" service so that I cannot make or receive calls. About 9…read morehours of dealing with bots and a chatline put me in a loop that never ended and solved nothing. It's Christmas, my phone account is paid up, and I can't use it. Worst customer service experience in my life [and I'm 77].

Negative reviews if possible. They try to upsell you by lying and saying all the lower level plans…read morewill not work for basic tasks online and saying you need to get the most expensive plan. DO NOT BELIEVE WHAT THEY SAY.

Would give -5 stars if I can. Worst internet company ever. Hind all the necessary information from…read moretheir customers that ended up with additional charges that you do not know. I would never use this if I am not at Ithaca.