Uber overcharged me for a left item and after several tries I realize their customer service is really lacking and I can't get a real person to help me. After 15 years of being a loyal customer I am switching to the competition. read more

I have been using Uber since hurricane harvey my son high school gave me $200 credit to help us get him to school after we lost all 4 Vehicles. So we started using Uber to get my son to and from school. Since I got more familiar with it I used it for myself countless of times. I even paid for Uber to bring my sister to meet me which the driver was very tired. Got her lost and resulted in a higher charge for me. Which kind of stunk for that being her first Uber experience. I have to say when their driver take a longer route which happens to me three times which isn't as bad considering that I used Uber way over 100 times. Also some how their was a glitch in the system and it took my family member to a hospital once. I am attaching a$16.00 refund since they took a longer route home instead of the straight shot. It was supposed to be 15$ something not thirty something. But again once you email them since you can never reach them by phone they will fix it. So after so many times of using Uber for the last 10 months. I call Uber to take my son to his church function so I order an Uber 30 min before he has to arrive. It's only 7 min drive my son calls me and says the Uber driver said he could not take him since he is 17. They closed my account with out even contacting me. Thanks for contacting me to letting me know your rules and regulations when the only reason I started using your company was because if my son. Thanks for having Customer service number and thanks for the loyalty. After countless of times that I used your service it would had been nice to talk to me to clarify. But I guess your not that kind of company. Your making Changes to improve alright a little communication goes a long way! read more

Uber - Taxis Near Me - Houston, Texas

Watch out for Edwin, Toyota Corolla. I have been an Uber customer for 3 years and have never had a problem that wasn't resolved until now. I use Uber for Dialysis appointments and the average cost is $10-$12 one way. My trip on September 15, 2018 was quoted as $11.77. I was sent a message hours after my trip stating that I have an outstanding balance of $35.00, and was told that the driver reported a mess made that he had to clean (cleaning fee). I am confident that there was no mess on my trip as I didn't have anything to make a mess with. (I only carry my bag with a blanket and my tablet to these appointments). I requested a copy of the report with the time included and was told that they have reviewed both the driver's and my account and have concluded that the fee will remain. I was also, not provided with the report. It's apparent that a driver can tack on a cleaning fee to any rider. This practice is unfair and unprofessional. I have a $31.77 gift card balance that I can't use because of this foolishness. I politely let them know that I will not let this go, even if I have to file a formal complaint or even to take this to the media. I now question the integrity of this company. read more

READ CAREFULLY!!! DO NOT DRIVE FOR UBER THIS IS WHY!!! if you even decide to give it a long shot please don't ever use their rental services on the Uber app !! This is why, I did so and haven't been for months now come last Thursday some idiot hits my rental vehicle I'm using to do rides leaving the car completely not sble to operate almost losing my life. I then return the vehicle to the Hertz location with plans to exchange for another rental like I rightfully deserved to because I didn't cause the accident in the first place. Once there I was told by a Hertz rep to report to Uber why I wasn't capable of completing the 30 trip minimum for the week. Upon doing so and being a honest good guy Uber still found it ok to make me ineligible to rent vehicles again through the Uber app for a situation completely out of my control. It's now been over a week and Uber has completely neglected this entire situation leaving me still ineligible to rent to this day with no vehicle to work in. They simply don't care !!!! I've spoke to 2 different supervisors and about 16 reps just for none of this to be fixed. DO WHAT YOU WANT WITH THAT INFO !!!! THATS COMPLETELY ON YOU, AT LEAST I WARNED YOU !!!! (Oh and I did have insurance on the rental for anyone wondering) read more

deactivatea account for drivers for no reason rating was 4.74 they expect a 4.8 that does not allow for any mistake on the driver never using Uber again you can tell they are a bad app with all the neg reviews I as a former driver got passengers there on or before the time stated got 20-25 dollar tips so passengers must have been happy and they go and deactivate my account read more

Momentum BMW arranged a ride with Uber to pick up my vehicle after service. The first driver hung up the phone as I was telling him where I was and canceled the trip. The second driver canceled also. Luckily the 3rd time was a charm and I got my ride. I hope to never have to use Uber again! read more

This was my first time every using Uber (we don't have it yet in Buffalo NY) and I am *hooked*. We used it at least a dozen times over our 4 day trip to Houston and it was incredibly convenient every time. It didn't matter where we were in the area, there was a car available within 5 minutes every time we needed one, which I was shocked at considering the amount of people in town. Surprisingly, we only hit surge pricing one time despite the tourists in town for the big game. All our drivers were friendly and more than happy to chat about Houston and make recommendations of what we should see/do/experience while visiting the city. It was ridiculously cheap, too. I would have spent $250 on a rental + $100 in parking at my hotel + gas + parking anywhere else in the city + struggle driving in the CRAZY traffic going on during the Superbowl. This was wayyyyyyyyyyyyyy easier, and at least 1/3 cheaper! A+ all the way. I will be using Uber *any* time I travel in the future. read more

I've been an avid Uber user here in Houston for the past few months. Never felt compelled to review it until an experience I had last weekend. I was at the Houstonian, my trip set to Main Street downtown (I was going to The Honeymoon). My pick up time was 3 minutes...turned out to be more like ten minutes. Not ideal. So my driver and I are heading south on N. Post Oak Lane and I'm expecting us to take Memorial all the way downtown, especially at a 3 pm on a Friday--trafficwise. But no, she hangs a right onto 610!! And takes me downtown via 610 and 59. I was fuming. The trip took 32 minutes and she took the ABSOLUTE longest route possible. As soon as I got the notification to review my driver I did it. I gave her one star. Not out of spite, but because I truly believe Uber needs to know when their drivers suck! I didn't want to have other people be subjected to that. I described in the comments why I gave one star. Much to my surprise the next day, I received an email from a local Houston Uber customer service agent. He apologized for the driver's mistake and told me that he investigated the route taken, and that indeed, it was a very inefficient way to go. So they adjusted my fare to a more appropriate price. I was so impressed! When I hit my driver with the one star, I wasn't really expecting anything to come of it. Which is why I give Uber 5 stars. Yes, sometimes the drivers are a few minutes late (still arrive more quickly than a taxi!!) and yes sometimes they take inefficient routes, but at the end of the day, it's always cheaper and more convenient for me to take an Uber. PLUS--they obviously care about their customers. read more

The last four orders were delayed or had to have another driver pick up. They put an "Sorry, your delivery was delayed." But they do not make any type of compensation for their errors. read more

We had technical difficulties registering my phone (I couldn't get a return text) but I accidentally found an uber driver who was near me for someone else (I didn't realize this until a few minutes later). He picked me up anyway, and when the upset client that was left without a ride called him, he was rude to her and said she'll have to look for another run. Then he hung up and said "Man, she's crazy." We couldn't get my app registered, tried a few times. Then when I said I'd just pay cash for the ride, he said it was too far. I got out (in a not-so-nice part of town by this point) and called a cab. So much for the first time discount. I really think Uber should learn to screen their drivers better. read more

Do Not sign up as Uber driver !!!!! They are a shitty company only cares for volume!!! They charge rides cheap rates and expect driver to take loss negative equity and cost. Let say average trip $15 or less you might be able to pick up 2-3 ride in 1 hour on good day slow days can be 1 ride or less per hr. End of 8 hours you made $100 bucks : -miles drove on vehicle is 200 miles gas -$20 full tank on Corolla - tolls by the way you will need Ride Sharing Car Insurance to be fully covered I got quote with geico will cost me $600 monthly % 30 days ride sharing insurance $-20 buck a day . = only have 40 buck after cost % by 8 hours you are not making shit !!!!! Uber insurance only cover liability!!!!!!! Your car loan is under your name !!!your insurance will not cover you even if you have personal full coverage with them !!!!!! Beware !!! I know ex drivers who have totaled out her car while in route to pick up customers . She emailed Uber completely decline her claimed told her to call personal insurance. Or courses personal insurance don't cover ride sharing!!!! So she left with wreck non-drive-able vehicle and making car payment unpaid balance of $30,000!!!! Uber are sneaky!!!!! read more

I could not give less than one star - or I would have. After I contacted UBER for a ride today - gave them all my necessary info, including my credit card - I was told they would have a car to us in 15 min. Three and 1/2 hours later we finally reached our destination. No thanks to UBER. I will never use UBER again... read more

STAY AWAY, my wife and I we were going to the airport, we had 6 big suit cases so I requested a Van, an old peace of Sh*** pulls up have three kids in it plus the driver and he is like those my kids I had to pick them up from school, so I was like seriously thinking I was on a hidden camera show or something, but apparently the guy wasn't joking. I'll not do any kind of business with Uber no mater how cheap it is. Uber you must count your days here in Houston if you kept doing what are you doing now!!! read more

Ok august 11th I was charged a $150 "cleaning fee" for dirt marks. It has been now 4 day and still nothing is been done, everytime I have contacted the "help" conversation on the uber app it has been nothing but automated messages and "the issue has already been solved" please beware of the scammers that drive for uber this is horrible and disgusting human beings. You would think that one of the largest taxi companies would have better customer support or AT LEAST HAVE A PHONE NUMBER !!!!!! read more

Uber - BEWARE!!!!! I was charged $150 for this!!! Really Uber and they refuse to help me - Taxis Near Me - Houston, Texas

I love Uber! I think it is the absolute best way to get around for a night out on the town. I have never had a bad experience. I take them alone (I'm a girl) and have never felt uncomfortable. The longest I have ever had to wait for an Uber is maybe 5-10 minutes. Try and get that kind of response time with a taxi. If we think we are even going to have one drink when we go out at night we take Uber. First, it is the right thing to do....no drinking and driving. Second, I never have to look for a parking spot anywhere and we all know that can be a struggle in Houston. Third, your car won't be getting broken in to over on Washington or in Midtown because it will be at your house. Just take Uber when heading out on the town. read more

Dear Über Houston: While I truly adore your dirt cheap fare rates and not having to roll up to my destination in a big yellow ugly, sometimes you employ drivers that drive worse than Grandma, who is 95, dead, blind, and hasn't ever gotten a valid license. Also when I get a driver he doesn't know how to work that fancy Uber app, I end up with a charge for every single mile of my trip. That said, I have had AAA rated driver that make it a dream of transportation bliss. I'll always be choosing you over a cab, but it would mean the world to me if I had the ability to pay in cash for the fare if I so chose. Oh god: as I write this review the driver assigned to me is unable to find the pin I dropped for the pickup, nor the addresses. Praying read more

Love love love Uber! We use Uber any time we can in and around Houston especially as a designated driver. Most major cities are jumping on the band wagon and on or recent trip to Miami and we were able to used Uber as well. Love the app! It's extremely user friendly and love that it has all your info stored and will show you where the cars are on a map and estimate a time for pick up. They also give you the drives info on the app and car description. We have never waited over 5 minutes for a ride and each time the cars are FAR BETTER than a cab! Plus... Fares are cheaper! The app will give you the estimate of your travel $$ and it goes to your registered CC on app file. You can tip but usually the fare is all you'll need to pay and there is no cash that is exchanged. It's fun to see what kind of car shows up.. A Camry, a Tahoe, a Beamer, or a fancy Jag. Uber drivers have been so friendly each and every time! Cab drivers are upset about the new service but SORRY! Fair game! Although I won't kick the cab service. They are independent hard working contractors. Hope that Uber sticks around! We enjoy the service! read more

No stars if possible... the ride on the way was $30ish, and on the way home it rose to over 300. No holiday, no traffic, no communication on what I'd be paying until I received the reciept. This is almost criminal i could've bought a cheaper plane ticket to bring me 30 miles. Such a rip off....when it's this much the consumer should know what we are paying. Will be posting this to all social media sites to warn people. read more

Uber - $30 on the way there,"surge" pricing on the way home raised it $300. There was no traffic it wasn't a holiday or any special event. - Taxis Near Me - Houston, Texas

I used Uber again and that is why I am increasing the score to a 4. I guess you can tell I was happy!! This time it was an early morning ride from my hotel to the airport while I was on a personal trip. Everything worked perfectly! Wait time for the car was about 7 minutes and everything was professional. Like I said in my earlier review, when I need a ride ( which isn't often), I will call Uber! read more

I was charged $104 for less than a 30 minute drive home from the airport when no surcharge was in effect. When I requested to speak to someone I learned it's because the cars are priced differently even though the app failed to provide this information at any point of time. The representative said they could do nothing so I requested to speak to her manger several times via email with no response. Situation was handled very poorly and I've still received no response. Shady. read more

I came to Houston Hobby to start my vacation call Uber for pick up after waiting 10 minutes we see the Uber driver come to the area he stays on the outside of the pick up and flies by then they had nerve enough to charge me for his inconvenience of me canceling Uber you suck If I could give you zero stars I would terrible customer relations read more

This is meant for Uber as an overall company. Uber cares neither for their riders nor their drivers. There is no true support for issues that you might have. The call center is the in support of the app only. Twice, I have had issues for which the answer was, "The app... so there is nothing we can do..." If you consider being a driver, don't! If you consider being a rider, call someone else! read more

Uber was so easy to use. We weren't sure how we were getting home from the beer festival, so the Uber app was downloaded. Less than 5 minutes later we were riding the 2 miles home for free (as it was our first ride) in a Mercedes SUV. The app was easy to use and shows where your ride is before pick up and marks the pick up location. I'm not sure I would use Uber for long distances, but when you're a little tipsy and with a few friends looking for a ride home in the neighborhood, I definitely think it's worth it! read more

Horrible double no-show experience. Staying in Sugarland for a wedding event. Car was 10 min away, then 9, then down to 5, then up to 12 minutes. And so on. After 40 minutes I called a taxi. Frustrating that there's no way to contact them. I've had good experience with Uber SF but this was such a disaster not sure I'll ever try them again. read more

I am on Day 4 now of not being able to cash out my earnings. When I call Uber's sUpport team, they tell me a "special team" (who deals only in email) will have to review my account to unlock the earning cash out option. This "special team" asks me to re-enter my debit card info. I do. I send them a screen shot of the verification. Half a day goes by and they send me another email asking me to do the same thing. I then call back Iner support asking for help...rinse repeat. 4 days. DO NOT use UBer for anything is my advice. Just use Lyft. I never have any problems with support , or the app. Uber 's app constantly drops coverage dUring a ride. Support is absolute, stone cold, garbage. read more

I've used Uber dozens of times, and it is a fabulous service. It's like a magic carpet through the city. The experience of using Uber is almost magical. It's wonderful to look at the Uber map on your cell phone, see little bug-like Uber icons crawling around your neighborhood. Then hitting the "request" button. In a few seconds, you get a response and see one of the little icons start moving directly to your location. A few minutes later (usually 5 mins or less inside the loop) some dude pulls up in front of you and waves at you to get in and you are driven to where you want to go. When the ride is over you get out and the driver is paid automatically. No fumbling with cash. Normally, it costs about 2/3rds of a yellow taxi trip. Sometimes, it's more expensive. Those are times when Uber bumps up the prices due to heavy demand to motivate more drivers to get on the road and start working. This pisses people off, but it's the right way to incentivize drivers to leave home and provide customer service. On a busy night downtown, the extra charge is worth it for me. Two anecdotes to show how great this service is: 1) We Ubered to the airport. My lady left her keys in the Uber car. We were going through security when we noticed her lost keys. We called the Uber driver (the contact number is listed on your completed trip) and told him. He found the keys in the back seat of his car; drove back to the airport and met us at the driveway to hand the keys off. 2) I had one directionally challenged Uber driver who made wrong turns twice en route to my destination, making the price higher than it should have been. After the trip, I downrated the driver, explained what he did wrong. Uber promptly refunded me for the out-of-the-way part of the trip. Would Yellow Cab provide this kind of customer service? Hell no. The ways in which Uber beats yellow taxicabs are infinite. The sleazy, politically connected local cab companies have met their match in new technology. I say good riddance to them. I'm seriously thinking about selling my car in the next year or two; using Uber or Lyft for short trips; then Zipcar or Relay rides for longer trips. Uber and related services (like its plucky competitor Lyft) will change cities, and change the way we live. UPDATE 9/23/2015: I sold my car about 3 months ago and am now relying entirely on Uber and Zipcar (and very occasionally my wife's car) for transportation. I save 100's every month not needing auto insurance, gas, maintenance. Money made from selling car I figure will pay for Uber / Zipcar rides for the next 4 years. I seldom have to wait more than 5 minutes for a ride anyplace inside the loop. I don't miss Houston driving / parking one little bit. Downside: My driving skills are atrophying quickly. read more

Do you guys realize that UBER has the ability to have your card info stolen and charges on your cards will appear...not a safe company to have your card saved with...I have been having alot of issues with UBER charging my cards for random rides that I did not request.... read more

I totally love Uber. This is better than every taxi company I ever used. I love that you can download the app, put in your location and destination and BOOM you get a list of fares with different types of vehicles. The fares are so reasonable it's not even funny!! You don't have to call hours/days in advance to get a taxi. Even better, you get to rate your driver after the trip. Been using Uber for 5 years now. Can't get any better than this. read more

Uber doesn't care about your safety. Last night I ordered a higher class Uber, which is something I rarely do but for the occasion I did. My driver ran into a curve and then on freeway couldn't stay in his lane. And to top it all off he turned off the app making it look like he had dropped me off but we were 10 mins away from restaurant. Making me and my date feeling a bit uneasy. Uber support did nothing at all but say they are gonna look into it. No refund no nothing. Now they have lost another customer and at one point I really enjoyed Uber for rides. read more

Since I live inside the loop, I've found Uber to be a great addition to the area. No more waiting 20-30 minutes for a cab, nor drivers who are upset that the fare is $10 or less...who subsequently avoid your call afterwards. My Uber drivers have been polite and the cars were nice. Neither cabbies or Uber are great at knowing the way around town though. Both type address into GPS devices. I often have to coach them on the fastest way. read more

I have taken Uber lots but have a truck now. To enhance Uber's business the drivers should not interview the drivers asking about their life! Sometimes I would have 4 drivers in a day. By the last one my response to where I'm from "I don't fucking know". read more

I've been riding over for about four months now ever since I decided to blow up my car. I've had some great trips and some absolutely horrible trips. It all depends on the driver. Everything depends on the driver and there have been some good ones and some really bad ones. Most of them are good but be careful with the bad ones because you are putting your life in there hands. read more

Uber - The app is where it's at. - Taxis Near Me - Houston, Texas

I will never take Uber again. I left my wallet in the car yesterday on a $10 trip. The man showed up at my house at almost 1 in the morning and sat in my driveway honking his horn causing me to get call from my neighbors complaining. Nice of him to bring my wallet back. He never mentioned that I would wake up this morning and find out that I would have a $15. Now I will have an overdraft in my bank account. I have asked for a one time refund but they will not extend that courtesy to a loyal customer. I was told that if I had asked him to drop it off at some place like a police station then I could have avoided the fee. I was never given that option. I use uber on my business account nearly every morning but I assure you that I will be using Lyft from now on. A quick trip to the store that should have been $36 altogether is now going to cost me $85. read more

I am so disappointed with Uber, I was so excited at first but the after I used the service i think its a rep off. we have hired a car Service to take us from our hotel in Kirby to the NRG stadium and they charged us 75, but we forgot to schedule them back so we decided to take Uber on the way back and here is the surprise it was almost double of what we paid with the other car service in a stinky dirty car, plus the driver doesn't speak any English. Uber NEVER AGAIN, STAY AWAY!!! read more

On dec 9 at 737pm CST at Westside Tennis Club an Uber driver keyed my car. Several people witnessed it. I have filed a police report. The Uber driver was double parked and was blocking traffice into an event. He got angry when he was honked at and asked to move.. after I parked he used foul languge. as I walked away.. he drove up to my car and KEYED the entire lenght of my 2016 Honda Pilot Elite. He was White male. 40 -45 age. about 5'8 and 165 lbs. In small black 4 door car with paper plate. I know you have location, time, and driver image information. I will need a contact for the Houston Police be shared. The damage is well over $1000. read more

Accused of fraud by a computer I was a driver for 3 years, 4.95 rating. Never a bad comment or complaint, scores of positive reviews, I buy a new car and after I uploaded my new insurance card, they accused me of fraud saying I altered my insurance card. When I rebutted the accusations I quickly realized that their responses were automated responses, I didn't even warrant a real human to tell them they made a mistake. their decision was final with no way to get a human to review it, a computer is questioning my integrity. no wonder they lost a billion dollars last year and no wonder they have a 1 star rating EditDelete Share read more

I am so disappointed with UBER. Our driver refused to go on the highway taking the service road instead, stopping ay every traffic light all the way to the airport. A ride to the airport that was supposed to take 20 minutes took over an hour and we ended up missing our flight because of it. I am so so upset! read more

I only use UBER to get to and from the airport. The drivers have been wonderful. Its UBER that sucks. I have to go out of my way to get cash to tip them. The drivers make shit and UBER will not allow a tip to be added to the total even though on their payment screen the option to add a percentage to the total is there. So drivers good. UBER blows. read more

Free Uber Ride up to $20 for 1st Time Uber User Go on Application and download Uber : Use Free Code for Free Ride up to $20! Code: lorik935ue This is really great. There in 5 minutes, got to destination safely and quickly, and pick up and drop off just as great. Clean cars and very friendly, helpful drivers! read more

I have used Uber over 200 trips and continue to get frustrated. Not at your drivers but at your app. It continues to have hiccups. Any time a request an Uber, it always shows the driver sitting there for 5 minutes before anything starts moving? It's to the point that if I'm in a hurry, I'd rather grab a cab then sit and wait on drivers. Please take some time and money to update your app in better support for your customers. read more