5 stars - Never Thought I'd Say This, But... I honestly didn't think I'd ever leave a positive review for the Marina Del Rey Post Office, it's been a punchline of frustration for years. But wow, 2026 is bringing the redemption arc! New staff have turned this place around. I've mailed several packages lately, and every time, multiple folks behind the counter were pleasant, super helpful, and actually efficient. No lines from chaos, just smooth service. Keep it up, who knew joy could come from the post office? Highly recommend! read more

First, let me start out by saying I'm a black female. Every time I come into this location all the employees have an attitude, and do not understand 'customer service'. With that said, since they do not know how to treat human beings they should find another job. Normally, if people unhappy with their job, people have the mental capacity/ability to look for another job. Clearly all the employees that I've become in contact with lack this trait that most people learn while growing up. What makes me even more upset? Is that knowing the way the world is today? Certain people still feel the need to act like little kids and a grown-up establishment when serving other others. I will be making an official complaint with upper management. read more

I love this place. The workers are super chill and nice. Yeah it gets super crowded but this is like the main place to be. Expect a line but it moves rather quickly. read more

The woman in the front desk didn't want to work . Too busy chit chatting with another individual. She's the one working for the post office but doesn't want to work . Prefers people to do their own weighing of the package cause she's too lazy to do it herself. Ridiculous! She should just quit and stay home since she's too busy doing nothing! read more

Did you know that you are not allowed to take the FREE usps shipping boxes??? Yeah, this was news to me as well. Apparently the lady that works here is on some kind of power trip and thinks she gets to make her own arbitrary usps rules. I literally got yelled at by a worker here because I wanted to take a FREE usps box to ship something WITH usps. She had some made up rule that unless you package your item in front of her, you are not allowed to use her boxes. Because I wasn't willing to pack it up in front of her face, she told me to go to another usps to get my box. INSANE. This person is out of their mind. Please seek help. It is literally none of her business what I ship to my family for Christmas as long as it's not illegal. Get a life and/or a new job if you hate your current job this much, lady. It's a really bad look for you. Free boxes are supposed to be free. What's wrong with you??? read more

I wanted to either cash in 2 money orders or if they don't have the money in the register, then get 2 new money orders. The lady at the desk was very rude. First she said she doesn't have the money for it, then she said she can't cash them for new orders because a supervisor would have to enter a code to override it. Complete lies. She said we would have to go to a location that has a supervisor which would be up on Aviation by LAX or the location in Mar Vista on Grandview. Went to Mar Vista, waited in a long line, only 2 desk workers. The lady at the desk had an attitude because she was late for lunch and took 20 mins helping 1 customer. We went to the guy that was working the other desk and he was able to cash the $1,000 money order but he didn't have enough for the 2nd order which was $550. He thought the lady working the desk next to him would have it but she was already late for lunch and didn't want to bother with it - course she didn't say that, she claimed she didn't have the money and she couldn't make out a new one either (she said if I could come back in 30 mins for it). I already waiting in line for 30 mins to get the help I got from the guy there and I don't know why he couldn't make a new one, either. I would've been satisfied with a new money order but the line was to the door and I don't want to waste an hour getting one task done! For the guy working the desk at Mar Vista, I appreciate him helping us today. He had a good attitude even though they were super busy. He deserves a raise! Those 2 other women at both locations - do better or get new jobs if you don't like where you work!! No one wants to go to the post office, wait in long lines and then deal with lousy attitudes and NO HELP!!!!!!!!!!! read more

on a Saturday morning the line was a bit long, with only one person serving customers when I arrived. When I reached the end of the line, a staff member informed me that if I had a QR code, I needed to go outside and print it myself at the self-service machine. I wish there had been signs indicating this, as it would have saved me a lot of time. Once back to the self-service machine, the scanner for the QR code did not work, and I had to input my information manually, which was frustrating. On a positive note, parking outside is free and convenient, located in a nearby strip mall rather than directly on the road. read more

U.S. Post Office - Post Offices Near Me - Marina del Rey, California

Terrible, unprofessional and slow service. The employees aren't interested in being helpful or doing their job. They're rude and avoid at all costs! read more

Visited Sunday 5/2 @ 12:20pm. I have never seen such horrible attitudes! At first there was on lady there but then a Second Lady came out and told multiple of us who had been waiting that we HAVE TO use the self service machine. So then I had to wait in line again instead of her taking 1 minute to scan my QR code. She was so rude and I did not get her name but honestly never coming to this location again. Would rather go to the location on Grand 1000000%. They actually enjoy their job unlike these people here who seem to hate it!! read more

don't usually leave reviews, but I felt really uncomfortable with the way I was treated during my visit today. An employee kindly gave me instructions, which I followed ( girl on the right ) . However, I had to briefly leave the line due to an emergency. When I returned, A staff member named Ieasha helped me, then said my package was not mailable because the return and destination addresses were written too close together. but instead of offering a simple solution or explaining the issue kindly, she became very rude and condescending. She even said something along the lines of "I'm going to teach you a lesson like a teacher," which felt completely inappropriate and embarrassing, especially in front of other customers. What made the experience feel even more unfair was that earlier I saw another employee kindly offer tape to a customer for free, but when I needed a small piece, Ieasha told me it would cost $3.50. I understand policies may vary, but the inconsistency and her attitude made me feel singled out. When I asked if she could still ship the package despite the addresses being close, she flat-out refused and told me to use the self-service machine instead. I tried to explain that I was okay with it, but she wouldn't budge. The whole interaction left me feeling unwelcome and honestly discouraged me from coming back. Customer service should be about helping people, especially when they're unfamiliar with the process. I hope this feedback is taken seriously, because no one should feel embarrassed or disrespected for making a simple mistake. read more

U.S. Post Office - IEASHA RUDE EMPLOYEE - Post Offices Near Me - Marina del Rey, California

Broken/frozen self service machine, with a very long line. Many frustrated customers inside. One person working on a weekend. Once to the front, the employee said don't you know you can do this at the self service outside? I said yes and it doesn't work. Unaware staff. Also, they overcharge stamps! See pictures. The posted prices inside do not reflect what they charge. read more

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I'm writing this update hoping this location will update the USPS website location self service kiosk availability & time. This is the second time I've come here & the self service kiosk machine works then you go to put the package in the drop bin & it says out of service. I tried to put it in at 5:41pm -- the self service kiosk closes at 6pm but the gentleman told me through the slot don't put the package in there as they are closed. So to prevent anyone else wasting their time & driving to this location opposed to another one I could have gone to, please update USPS website after scanning in the self service kiosk it's then too late to take it somewhere else that's still open read more

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What isn't messed up with this location? Such terrible attitudes The clerk woman deliberately closed her window when I was the only one in line. The other clerk slow walked finding some guys pkg and that took 10 minutes. Meanwhile the other clerk had to check in all the packages rather than wait on me. I asked why she closed her booth when I was the only one in line and she could see that the other one was taking a lot of time to finish. She claimed that she had to "count stamps" right that moment. I told her she made me feel really bad, I was treated like a second class Citizen. I could have stayed and demanded to see her super but why bother. Her attitude was actually assaultive. I was shaken by the encounter. Oh, most of their machines are broken, the place is messy, and no boxes in the lobby. If you want to ruin your day, make sure you come to this post office. read more

Self service drop off has been broken for months. You either get in line and wait 20+ minutes for a drop off, or cut the line to put your packages on the counter and get bad looks from everybody read more

U.S. Post Office - Self service drop off has been out of service for months at this location - Post Offices Near Me - Marina del Rey, California

Horrible cleanliness, horrible service, rude employees, long line with one person working and another sometimes working everytime I have been in. read more

There's a new office manager who is friendly, accommodating and easy to work with. Here are the hours of operation read more

U.S. Post Office - Since the hours of operation are not listed on Yelp, here's they are! - Post Offices Near Me - Marina del Rey, California

They are nice and explain things with detail when I try to ship out a package even though it takes time, other customers get mad cause they have to wait in line but it's no reason to have an attitude to the workers who are doing their job. They provide good service to customers who aren't rude to them cause they were told to wait in line instead of walking to the employees counter while customers are in line waiting their turn. I understand customers get made cause it's a long line but if they're at a busy place they should know lines move slow not fast just because they command it read more

I went to ship a type of item I've shipped hundreds of times before, however on this fine morning I received pushback from the employee who insisted the rules had changed recently (so recently that I had shipped a similar item just a few days prior without problem) but was unable to provide proof or documentation from USPS HQ. Her equally lazy and entitled manager backed her up. I should have taken my package and gone to another post office, but was pressed for time. The USPS really does provide some good services ( I mean, you can send a letter across the country for $0.68, amazing value) however within the past decade or so, the caliber of their employees - and their attitude - has been going down drastically. Sad. read more

They have lost 3 of my packages. They don't scan them for tracking purposes either. Stay far away

I want to update my review if one year ago to recognize big improvements at this Post Office. They now have two people behind the counter almost always. Staff if efficient and courteous despite the lines-- Marina has become so densely populated a small branch like this is sometimes overwhelmed. A lobby kiosk helps with QR scanning and Priority Mail. The staff has worked very hard this year to improve customer relations-- and it shows! read more

This Post Office is conveniently located in the shopping center on Glencoe. Last mail pickups are 4:30pm and 5:00pm on weekdays. Parking at the post office is limited; be prepared to walk from spaces behind the building or in front of Pavillions. read more

Good location. Not too busy, there was plenty of staff and no line. Very clean and well-maintained, plenty of easy parking upfront.

1 person working during the lunch rush, nice guy. 2nd lady came back from break and was completely rude, refused to take my international shipping form because the area code was in the wrong box... i've shipped multiple international packages and the teller was always able to have the computer adjust this. she was lazy and did not want to help... additionally she only gave me 1 extra form to refill out when i had multiple forms needed for multiple packages. Do not waste your time here with this horrible ran office. read more

This place sucks. When I have come in here before they would do nice little things like give you a tiny piece of tape if you needed it. Today a woman named Tyleona told me that I needed to purchase tape. I have plenty of tape at home but I had to use an envelope that was not sticky. And so I had to buy tape for $4 the tiniest little thing of tape you've ever seen and I told her when I looked at it that it had been used because all tape has a sealing label on it. This one had ragged edges. I showed it to her and she still insisted it was brand new she lied to me. Woman at the counter insisted was brand new but she gave me one that had been used and she insisted more than once and loudly that it was new. Every single brand new tape either has a zigzag or it has a different color seal on it. Everybody knows that , as the saying goes , bitch, please. I could see if they're changing and they're getting cheaper and they don't want to do little courtesies like that, that they would be nice and apologize and say oh they said we couldn't do it anymore or something but the next person in line she offered to staple the envelope. She didn't do that for me. Plus on the last one that needed the tape after I bought the tape she told me I hadn't put on the return address and that she couldn't do it so I started writing it and she made me get out of line because there were other customers it took me all of 30 seconds to write the address. This was just punitive and snotty. Tyleona called in reinforcements, a guy who has always been nice to me and he was acting like I was trying to rob the place practically. No asking what was going on from my point of view. No discussion. You would think that she would have called him in to wait on the 10 people or so in line that we're waiting and waiting because there's only one person. But no she just wanted him as reinforcements. I've never been treated so rudely in my life. I feel like it's almost racist against white people. The way they were treating me was really deplorable. The things I were mailing were special Father's Day things and I miss my dad a lot but I'm sending some to people who are like substitute dads and also the father of my daughter. It's emotional enough with people not being nice at all they don't want to go the extra mile. But to be called out and punished kind of was just unbelievable . Lady, you could have waited the 30 seconds you had already processed two of my packages . You just didn't want to . You didn't care that the tape wasn't new . It's just one stupid white woman I guess, right? Can anybody out there tell me if they have experienced a post office where people love their jobs especially in california? . This place certainly doesn't . I guess I shouldn't think anything like that could happen at post offices anymore. It feels like most of them just really hate their jobs. There is only one exception in my wondering about the California post offices. A place in San Diego that was incredible and really stepped up to the plate. My daughter and I had over 500 envelopes to have to be weighed and stamped and the woman stayed with us all the way through and was cheery and wonderful. She never made us feel bad or made us get out of line because of other customers. I'm a customer too and that wonderful woman in San Diego realized that she was going to take care of us until the job got done. If Telona had waited maybe 20-30 seconds we could have finished the whole thing. But she decided to be confrontative and dismissive and punitive. That wonderful post office in San Diego is definitely the exception to what I experience in the Los Angeles area. I always wondered why the Marina Del Rey post office got such terrible reviews. Today I found out why. read more

U.S. Post Office - Ragged tape that the woman at the counter insisted was brand new but she gave me one that had been used and she insisted that it was new. - Post Offices Near Me - Marina del Rey, California

I can see why some reviews may be bad, as the lines are always long and the self service drop off is closed. However, I just come to drop off packages and they always let me just drop them at the desk, rather than waiting in line, since I have them prepared in advanced. So, yes bad post office if you are in a rush or need assistance, but great post office if you are just dropping things off. Minus one star for the broken self service drop off. Hopefully they fix that soon! read more

I went in yesterday to use the self package drop off machine inside. Over the top of it was a big piece of paper that just had the words "Broken" on it and nothing more. The only place to drop off packages ready to go was inside of the post office. Inside, were two ladies helping out customers in line. One of the two seemed tired and didn't wish to be there and was curt with any customer who came up to her window. When she told people that the post office was closed. She just closed the doors and continued to be curt with other customers. Later on a person came in and said they were dropping off packages. The woman informed them that they were trespassing and could be arrested. The customer exclaimed that they had no proper signage on what to do with packages already ready to mail off. Even with myself in line I didn't know what to do with my pre-paid mail until that stint went off. Normally, when the drop off box is closed, a post office will still have customers wait in line, or go out and ask if anyone has a package that is pre-paid and ready to send out unless you want a receipt. Here, the people acted as is EVERYONE had to know what to do and how to do it the second they came in. Overall, I would not recommend using their services inside. The workers seem as if this isn't their job and you as a customer should know what you're doing at all times. I can understand people having a bad day, but you never take that out on the customer. read more

The guy at the counter was beyond rude. His attitude and response to my questions was condescending and he barely made eye contact with me. This is one of the few times when I've experienced feeling so upset, disrespected, and mistreated by a customer service postal worker before. read more

There is nothing worse than parking and getting out of your car waiting in line THEN finding out you are in the wrong delivery service location! This wonderful Postal Employee, Platinum low cropped hairstyle, took a peek at the packaged item I brought in and quickly saw my return packaging was not for the USPS! I was so thankful for her watchful eagle eye! read more

Terrible attitude, not interested in being helpful. The woman I just interacted with would be fired at any other customer-service based company. read more

This place deserves no stars but Yelp insisted. The level of incompetence of the supervisor there is mind blowing! I came to this location to submit a claim for a package that was deemed lost by USPS. USPS sent me an email earlier saying that after investigation (there is a case number and all), the package was deemed lost and that I should go to ANY office to submit the attached forms after filling them. The supervisor at this location refused to even look at the forms saying that she cannot accept them because she doesn't know whether the package is lost. I tried to show her the USPS email and tried mentioning the case number for her to look it up in the system, but it was worse than talking to a wall. I talked to my apartment walls during Covid and it was a much more pleasant experience. I went to another USPS location after, and I was helped with no issues. read more

The last time I was here, it took the clerk 10-15 minutes to weigh a package and read by it up. The computer system wasn't operating properly so he went back and fourth between two stations and I just waited patiently because what else are you going to do. Empathy. Today the doors are locked, customers inside. It's 1pm. No sign, no hours posted regarding closure. A lady inside said they are closed two hours for lunch. I'd say what a joke, but in reality what a sad "choose your own exploitive " Post Office. I didn't think it could get worse than Culver City, but at least they have 3 grumpy clerks in n stead of one retiree stil dragging along. read more

I've went to so many USPS locations even in the valley, and I can confidently say this is the WORST location in customer service. I was going to use the self-service machine but a lady was using it and I was in rush - so I headed to the counter. I said Hi (with a manner) to the lady named "Ieasha" then she literally said "you know you can do that over there right?" with a very mean tone with no welcome. I said there's a long wait and there's no line here, and she just didn't say anything but gave me a side eye. My point is, you're working here and what's wrong with wanting to go to the counter and use the service? I've paid for shipping and if I decide to not use the self-service machine I can't go to the counter???? Transaction was done and she never said thank you, just kept giving me a mean downturned face meanwhile I said thank you in the end. Girl, don't work if you don't want to. It's not just having a bad day, it's literally HORRIBLE customer service. read more

Ok, I am here to upset the apple cart. This was my first visit to this particular USPS location, as I am last-minute-girl and needed to mail my federal and state taxes after finding out I could not e-file them. Did not expect that. So I showed up with both my federal and state taxes in envelopes, with Certified Mail forms filled out, thinking I would be in and out in 15 minutes. When I showed up right about noon, there were two people working the front desk, a man and a woman. Five minutes after my arrival, the man loudly announced that he was going on break. I turned around and saw ten more people waiting behind me and sighed. At that exact moment, the woman who was waiting on us got a phone call. Apparently one of her friends or family members was ill and her conversation went something to the effect of, "I will call you back as soon as I'm done with this customer." There was no one else at the desk, and more people getting on line. We were all despairing. And her customer was taking FOREVER. After about half an hour of waiting, this angel named Ray showed up. An extremely kind, professional and solicitous man who took me out of line where I was waiting to get my pre-addressed tax envelopes sent by certified mail. He HOOKED ME UP. Took me through the process and was the epitome of spectacular customer service. Once I was in Ray's hands, I was out of there in ten minutes even though he had a queue of people. Here's my takeaway. RAY. IS. AWESOME. The rest of this place, not so much. But RAY REDEEMS THIS SORRY ASS POST OFFICE LOCATION!! If you're smart and don't have time to waste, ask for Ray!! He is an amazing kind and professional man who will take care of you!! read more

The service attendant was very rude condescending. He acted high and mighty instead of helping he kept talking as if I can't understand. It was simply just to show the proper way to mail the packages instead continued with his tone and decided to refuse service. He needs to get fired. He is a public servant and gets paid by our taxes. His behavior is inexcusable. read more

U.S. Post Office - The individual who was very rude - Post Offices Near Me - Marina del Rey, California

Awful experience. Staff is rude and makes you feel not to want to come back. Especially a lady who is there all the time. She obviously doesn't like her job and you can feel it! I have been there multiple times and this is always the same bad service and attitude. Today was the last time. I will not go again. read more

Long lines on a Saturday afternoon. There were 3 employees so the wait time wasn't too bad. I think I waited around 30 mins for my turn. You can tell some of the employees did not want to be there and did not try to smile or speak pleasantly. I felt bad for some of the customers who couldn't understand what they were saying and the staff weren't that accommodating it seemed. If you have all your labels and packages ready, it's no problem but if you don't have everything ready to mail, they may give you a hard time. read more

I don't know who hates their job more the people at the DMV or the people at this location. If you hate your job so much find another one. This staff has to be some of the rudest people I have ever met at any type of establishment. I mean I thought my grandmother was mean. This is on another shit read more

Aunt Kizzy's used to be on the site where this p.o. is today and there are still wooden planks at the main entrance that belonged to the much admired soul food restaurant. I was told my Christmas letters would go missing after I used a piece of the tape on a counter inside the post office. Sure enough, they were held back and a few have arrived this month to my friends. read more

I visited this office (yesterday 11/26/24) to mail my package, while waiting in line there was two young man that came to the US post office and began filming with the phone and using nasty choice words. When I requested not to be film, more choice words were said. The whole experience went on for about 45 to an hour long. I felt extremely scared and invaded due to this experience. They were gaslighting and using politics to cause a flight. The number of people in line all stood patiently and ignored them completely. This experience is very damaging which I do not want to experience again. US post office please follow up with this situation. read more

One worker behind counter, 20 people in line. Worst post office I've ever experienced.