Terrible. If the post office loses your mail or messes up a hold/forward request, don't bother trying to get it resolved... because they certainly won't. In fact, you'll be lucky if you can even get in contact with anyone. There is one phone number to call, and consider it a miracle if someone picks up (they will temporarily disconnect the line if you call too many times in a row). There are absolutely no other means to communicate (like an email address, fax, voicemail, etc.) regarding lost mail, except for that one phone number. I'm convinced they are secretly conducting social experiments to test people's frustration limits. read more

terrible customer service, you call and they don't answer the mail they don't deliver it correctly

My mail carrier evidently doesn't pick up mail anymore, just delivers it. The past two delivery days they just leave left letters and bills there after delivering my mail. Mike Taylor 9605 Glendower Court read more

I have had many issues with mail delivery to my home, usually when our normal mail carrier is not working. We continually get mail swapped between us and another address on the next block. This past weekend, the carrier claimed to attempt a signatory delivery to our home at 8:32 pm. I am beyond furious as both my husband and I were home the entire day and evening and no one EVER rang our doorbell or knocked. In addition, there was no note left at either my home or the other home. The tracking information says the delivery was attempted but no one was home and that a note was left to advise on redelivery! I've been expecting that package and now have no way of getting it delivered or retrieved. Shame on you, USPS! I wish I could leave zero stars! read more

12/16/08 Dear USPS, There are things that suck in life. Passing Go! and not collecting $200 is one of them. Having to visit the Post Office to send Christmas cards overseas is another. After my visit yesterday, I'm writing to complain about several things regarding your service. First, I never know how much postage is anymore. Second, yesterday was the busiest day of the year, and you only had two terminals open? Granted, the ladies were friendly, but you should know by now that when people only come to the post office a few times a year, many of them won't know what they are doing and require a lengthy explanation of why the 50lb package they plan on sending first class won't get there by tomorrow. Third, your parking lot is impossibly small in Laurel and street parking is even worse. And what's with those 15 minute parking spots anyway? Do you really expect people to get in and out within 15 minutes? Fourth, will your tracking information ever work? The link to track my package from Amazon says that you haven't received any info on the package yet, and this continues until even after I've received my package. Still, I really appreciate the fact that you deliver domestic mail so quickly during the holidays. And evites and emails are nice, but there's still something special about receiving a card in the mail. In summary, I do thank you for your services, but I really hope for some improvements in the future. Sincerely, Su K. ---------------------------------------------------------------------------------------- ________ Su K. RETURN TO SENDER: | | Some Street INSUFFICIENT POSTAGE | $0.41 | Some City, MD 90210 |_______| USPS 324 Main St Laurel, MD 20707 read more

I have been calling the Main Street Laurel Post Office since they opened at 8:00 am - No answer, no voice mail recording... Are they still in business??? Finally, at approximately 10:03AM, I called the main street location, the phone was finally answered by the Supervisor Mrs. Lovick; I proceeded to explain that due to my mailbox being full, it's apparent that my mail was held for p/u and the call was to confirm. The Supervisor proceeded to let me know that I should call back at 9:00AM to speak/confirm to my carrier, to which I responded to let her know that I have been calling the Post Office since 8:00 am without any answer - By this time this said Supervisor made no attempt to offer any suggestion, etc, but instead placed the call "On-Hold" for 2 HOURS.... I hung and immediately called back, spoke with another Supervisor who was able to expeditiously assist and also resolved the issue... It's ashame how 1 bad apple can spoil the bunch... read more

This place does not have it together. Postman continuously delivers wrong mail to my box. When I called the post office to ask where an important package was, they could not find a supervisor and the person who answered the phone had no phone numbers to contact any of the supervisors. Their apology has fallen on deaf ears. I WANT MY MAIL not my neighbor's! read more

Disclaimer-I didn't actually use this post office, I wanted to but couldn't find the entrance. It's set back far off the street and fenced all around. All of the parking lots say No Trespassing, Do Not Enter, Employees Only. After driving around the block and building three times, I gave up. I really wanted to mail my package too! Drats! read more

Horrible service, Don't ever try calling there, no answer or put you on hold up to an hour, then they hang up on you. Have been holding checks for 6 days no one will answer my questions, or can find them. they won't return calls, next step postmaster general in dc... Conformation that they are sitting in Post Office I Have asked if they have been stolen????? won't answer the question!!!! read more

Long wait, two people staffing moving slower than molasses in the winter. Went on my lunch break to pick up a package that required a signature that they neglected to knock for, while I was home. They left the slip denoting a time for when pick up would be available which was the following day any time after 9am. I went at 3pm. After waiting for about 25 minutes they told me that no mail had been brought back to them and I'd have to return the following day to check... I asked the employee if the time and date for pick up was ever accurate or meant very much at all and at least she was honest albeit unhelpful and simply said "Nope." Thanks post office no wonder you're struggling. read more

Absolutely horrendous service. People unwilling to help fix their error. Everyone I spoke to had serious attitude. Was complete waste of 45 minutes (most spent on hold), misdirected constantly put on long holds only to have who ever DID pick up give me attitude and be rude. Our tax dollars at work .....these people being paid yet no one has any idea how to do their job. read more

I received a large envelope from a lawyers office with time sensitive information inside! The envelope had no date stamp over the stamps! I took the envelope to the Columbia post office and asked them to scan the barcode and tell me when it was mailed and to date stamp it! They said that they couldn't read it with their scanners and to take it to Laurel! I told the postal lady that I could reuse the stamps on the envelope again, and she said I could! I told her no wonder they are losing money. She said they don't stamp them anymore! I find that hard to believe. I went home and called the complaint line, I was on hold for 25 minutes. Next story, my husband mailed an letter overnight, it took 4 days to arrive! He went back to Laurel to get his money back, because it is guaranteed! He had his receipt, but for some reason, the lady said he had to come back to get his money! He wasted three trips and hours of his time for nothing! Next story, this past Christmas I received a stack of Christmas cards and other mail a week after Christmas, that was date stamped three weeks before Christmas! Go figure! read more

Nice people, terrible service. Mail not delivered correctly, they don't read change of address instructions correctly. I see why our postal systems is in trouble! read more

The people at the Laurel Post Office are really quite friendly and hard working. Am usually in and out pretty quickly with no problems. I go here quite often. I can't write a fancy review because it is a post office after all. read more

This has got to be the worst post office in the nation. Delivery is atrocious. This is the second time I have had an alert tell me my package was delivered to my front door, only to find nothing there. Packages from fedex and ups are sometimes left for days, so its not my neighbors. I see why this process is a dying service. read more

If give you zero if available. USPS left note on door, nothing marked on to know what it is, when it will be delivered again if it will be delivered again. Called the number and tracking number doesn't exist so they say I have to be in hold for your Do your job people, Mark if signature is required, money needed, or other options. Why oh why is my number way my not valid. It's not in my mailbox now. Where is it. Worse post office ever is Laurel Main Street. All my letters to neighbors and I get theirs. Nobody takes responsibility there including Supervisor. read more

I work in Laurel and our mail is continuously late, wrong address, and down right doesn't show up. We are a place of business and our mail service is coming AFTER 5 O' CLOCK THIS IS UNACCEPTABLE!!!! The entire business park that I work in is upset and disgruntled about this. I am on hold right now with USPS to file a complaint to the postmaster about Laurel...this can't go on, ridiculous! read more

these are the most dumbest postal carriers in the world they cant read they deliver packages to other addresses i never get my packages on time. i live on in a court they deluvsr to place or visa versa i am thinking of just having them hold my mail. the carrier has even left bundles of mail on top of mailbox i guess we are to sort our own shit read more

The customer service here is ass! The mail woman came by and dropped off 1/2 of my Amazon packages and notified me that she left one of the packages at this location because it was "too heavy for her to carry" and when I went there to pick it up, I calmly explained what the mail lady told me. The woman walked to the back for like 30 sec., came back and insisted that the package may have been at the post office by my house even though I checked and was told otherwise. She then proceeded on to the next customer. Smh needless to say I was vexed read more

I am always surprised how fast the Laurel Post Office is at delivering mail. A few times they saved me money by not having to pay late fees!!! May times, the letters that I send arrive to their destination the next day, how often can you say that? I have always found the staff inside the Laurel Post Office to be friendly and knowledgeable. I am always in and out of the post office in no time. Thank you Laurel Post Office for doing a great job From a Laurel Resident read more

Post office workers know little about the legalities of shipping. They are hard to deal with and offer no solutions or alternatives for you. You'll wait in line for an hour before being seen and while you wait to see one attendant, while the others are socializing. read more

This post office is lousy, has been for years, no improvement all that time regardless of my wasting valuable time to offer real consumer suggestions to improve as they ask for on their receipts. Anything other than coming here as soon as the doors open is a long line waiting. I tested their self service scale once to compare that with waiting on line, & the scale was a higher letter weight. Think of how many customers they screw with false weights and.measures. They get 1 star for a good a/c. Otherwise, guaranteed slow service and lousy management of front desk coverage. read more

If it were possible to give a negative rating I would. I don't expect much from a post office. Mail a letter, get a package maybe? But they still struggle. When I have a package delivered, I always have problems. I've had packages marked as delivered when I tracked it causing me to believe it was stolen..Only to have it given to me by the postman the next day. I've had packages that were marked as delivery attempted, and it wasn't. (I sat at home waiting for it all day waiting with the door open. I like fresh air don't judge me....) They didn't even bother to leave a "Sorry we missed you" notice on the door or in my mailbox... my latest package was marked as having an incorrect address, and even though I verified with three people that the address was correct and I've lived here for 10 years, I still have no package. They are "investigating" the location of the package so I can't even pick it up. And the customer service? Well, there is none. They don't return phone calls and don't answer the phone most of the time. And when you do get them on the phone, the tone is never very pleasant or helpful. I've worked in customer service before. I know it sucks so I keep that in mind whenever I'm dealing with anyone. I also picture them starting bon fires with my Amazon packages..Another reason to remain respectful at all times..But just the thought of having to use this post office for anything other than receiving an advertisement from the local pizza spot leaves me with a "oh great, what's gonna happen this time" feeling.... I'll pay extra to use UPS or FedEx any day... read more

I have received mail twice now for someone who has the same last name as me, but who lives across town! Additionally, I NEVER received my vehicle registration renewal sticker even though MVA confirmed my mailing address. This makes me think that someone else has my renewal sticker. I am beyond frustrated. The number that I was given to call about my issues just rings--I've called at least 3 times now... read more

I typically try not to go to this post office because of the long lines. The people behind the counter are usually very helpful and quick. However, this past Saturday, I was standing in a LONG line. A gentleman appeared from the back and the man in front of me jumped out of line to talk to him. I spoke up and said something. The response I got from the employee was that "oh, he's a friend, I won't be long". EXCUSE ME! Friend or not, he was there to get a service from the post office and should not have been given priority service. read more

horrible service, and you can't ever reach them by phone!! lately, packages are left on the floor, even those small enough to fit inside the mailbox, and i've heard from other tenants that their packages have been stolen. i don't understand why this is happening!! read more

I have a complaint with this post office. They refused to overnight a envelope to my post office in Pa. laurel post office said they were to small to overnight. I asked my local post office if this true. They said this not true. Laurel I want a explanation for this and who made this decision.i live in Biglerville pa. read more

Mail woman shows up at our brand new office with our first mail delivery. An electric bill and a small soft package ( wireless mouse for a laptop ) . She was met at the front doors and refused to say hello or any greeting as the door was held open for her. She literally just scowled and then ranted immediately that we must install a mailbox outside, ON the curb, and close enough for her to "reach it from the truck"... how getting out of her truck was not going to happen again, Then never came up for air and then she stormed out with a scowl on her hateful face, literally shoving the mail over to me, like someone had done her wrong. WTH just happened???? This Carrier needs to find a job that has ZERO interaction with humans. Sad. Not my first outrageous experience with this wretched post office's reps. Nasty people. I have had the horror of experiencing it before and since. This particular mail delivery woman just put icing on their miserable cake. read more

I have probably had 15 different post offices serve me in my adult life but the one in Laurel, Maryland has got to be the absolutely worst, hands down. The parking lot is tiny, the employees rude and don't even start me on the mis-delivered mail! I routinely get other people's mail and they get mine, even though we have mailboxes at the curb and the house numbers are clearly displayed! But don't dare complain.....the management points fingers every way but at their own employees. No wonder UPS, Fedex and other means of sending packages and materials are putting the USPS out of business. read more

I requested to forward my mail to a PO Box at Greenbelt, MD since March 15, 2016 and these people at Laurel Main Street Post Office can not get it right. I have file several complains since all my mail is never forward to the new address. My Medicaid card as well documents lost, my insurance card lost, mail from the IRS lost and so forth. I was there last week to see if I can pick up a package that contains medical equipment and they told me that I had to call the supervisor. I did talk to him and ask him that since I was in front of the building if he could give me my package he said "NO", supposedly was not process yet. So I request him to forward to my PO Box at Greenbelt, he said no problem I will. Guess what they still try to delivered my package at my old address after I personally requested to be forward. Expected Delivery Day: Saturday, May 28, 2016 Your item was undelivered as addressed at 1:37 pm on May 28, 2016 in LAUREL, MD 20708. It is being returned if appropriate information is available. I wonder how these people get jobs with the USPS, their service is the WORST EVER. Irresponsible, disrespectful and uncaring. read more

Well let's see one of the best ways of understanding any business is to call them on the phone, but when you are told that the number is not in service well my friend I guess you have your answer. read more

I put a request for a new mail box key and have been calling supervisor at 301 483 6335 since two weeks , they cannot get a key made as the mechanic is too busy to get to my request. This does not make sense. They are simply ignorant and have no value of the time. read more

For this review I especially want to praise, compliment and ask for recognition for employee named Della. Della rates 5 stars for her exceptional, courteous, and helpful attitude and service. My attorney sent a certified package on 5.27.16 which was scanned at Laurel PO 6.3.16. As of two weeks after 6.3.16 I had not received the certified package. The tracking system also showed package scanned 6.3.16 at Laurel PO and nothing further. I contacted the PO and received two phone calls from management. The first caller told me this is a courtesy call and the investigations supervisor would look into the package whereabouts. After these two calls I heard nothing more from humans. Of course I went on line to the PO web site, again tracking the package. No change in status. Package scanned at Laurel PO 6.3.16. Ultimately I received an email survey from the Postal Service requesting my experience. I answered the survey on line at the very lowest rating possible. Finally I personally visited Laurel PO. There was a line as usual and Della was assisting those in line. She very courteously approached me and I explained my lost, never received certified package. During our conversation I described the size of the envelope, about 9 x 12, not the usual letter size. Della asked me to wait a minute, excused herself from the counter, went somewhere in the back of the counter. Della found my package. I was extremely relieved and most grateful to a person who took pride in her job. The world needs more people like Della, and especially the Laurel PO. read more

While I was at work, I received a peach notice that the certified letter I was expecting from my insurance company had arrived, but no one was there to sign for it and it would be returned to sender on Monday. This was Friday 8/14. I went to pick it up the next day. When I got to the post office there was no parking and the line was 40 people long, typical for a Saturday, but surely they will have enough people working there to move it along, right? Wrong! There were 2 overwhelmed people at the counter. Finally after 20 minutes a woman came by to apologize for the wait. I stated that I was just there to pick up an envelop, could someone get it at the pick-up window. She said they didn't have personnel for that & she was not authorized to handle mail. I'm sorry, then why do you work at a post office if you can't handle mail? 10 minutes after that a woman who was authorized was triaging the line. I again stated I was just there to pick up a letter, she said, let me finish with the line and I'll get back to you. I understand, but I was there before all the other people and my request was very simple. So, I wait another 15 minutes. Finally she goes to the back and gets my letter, takes her 30 seconds. I have been waiting for 45 minutes. I look at the letter and the post is dated 7/2, This is time sensitive certified mail from my insurance carrier and you sat on it for almost 2 months!?! This is utterly ridiculous. No wonder the US postal service is going bankrupt! read more