Very honest business and very helpful customer service! Great deals and inventory to select from. I…read morewould highly recommend this location and the employees are very hard working and friendly!

Would highly recommend this location. The staff knew what they were talking about and were…read moreextremely helpful!

Jose was amazing! Thank you for helping talk through the process to upgrade devices. I was…read moresurprised to know that the former device stays, in September 2024 I took the phone home with me to make sure all items transferred successfully, I like not having to take the device and bring it back to the store. Jose explained the savings in service due to the upgrade. I also learned that the phone case and screen protector warranty process is different directly to the ZAGG site, the process to register both the case and screen protector was easy.

I needed a new phone a couple of months back so I went to this location because of it's ratings on…read moreyelp. The staff was very nice and "helpful". I picked out my phone and asked a lot of questions about monthly payments to help me decide which phone to upgrade to. As I was going through the purchasing process I was excited when they told me I had a $500 credit on my account that I could use toward accessories such ear buds, phone case, cords etc... so I picked some items out since this was a "credit". I was informed that the first phone bill would be higher than the normal monthly payments which I understood. Unfortunately my payments stayed the same. My monthly payment for one line ended up being over $160. When I called AT&T (not the store) to see why my payments haven't changed they told me it's because of the accessories I put on my account. I was scammed! Beware of this location or anyone at AT&T who tells you that there is a credit on your account. I paid off my phone and am switching my service.

T mobile is super miss leading with 2x faster home internet because I tried it and was back in the…read morestore 30 minutes later to return the equipment. The employees were very friendly and helpful but they either don't use the product as full blown internet with no experience using the product or don't know . As a person who regularly uploads 4K HDR videos that upload at a rate at .81 mbps would probably take a week or more to upload, this is not real internet but a weak hot spot. Advertising is for this product is completely false and un realistic as Internet, see my real speed test.

I Have never had to wait this long on hold to speak with someone.20 minutes so far, I am starting…read moreto believe there is no one there. I have been with US Cellular for over 30 years and I have these many issues. I have not even been able to switch over to T-Mobile yet. Which I do not believe I will. I will be switching to another carrier. I have never had issues in the store I was always treated polite and service was great. Not sure why it takes over 3hrs to get a new phone. 25 minutes and still on hold. Ridiculous. Jean Z

Brandon was the ONLY employee in the store trying to help several customers at one time. Brandon…read morewas KIND PATIENT AND he helped my friend while helping another customer at the same time. Brandon is a good representative for T mobile. Thank you for your help!

I have been dealing with T-Mobile customer care, Tmobile in highland and this t mobile. I was told…read moreI could turn in my old phones at the store but when I got there was told it wasn't possible. Well enter Wendy. I don't know what magic powers she has but she was able to resolve this issue and take in my old Phones. I was so grateful!! Thank you Wendy!!

These people are completely incompetent. Avoid like the plague. We are out over $100 for a device…read morethat worked with a broken screen but now doesn't work with a new screen, not an improvement from my perspective. This type of operation (I won't dignify it by calling it a business) is why we need a zero star option.

I went in to get a quote for fixing my broken screen on my iPhone 7 plus. I was given a price of…read more$179. I told him that I was going across the hall to find out my buy-out for my phone at US Cellular to see if it made sense to spend money to fix my screen. The other employee was waiting in the hall for me to come out of US Cellular and told me they could fix it for $150 they were going to give me a "deal". I had them fix it, only to then have my phone not work. I could no longer hear out of the "ear speaker". I went back the next day and he said he was going to order a part they didn't have it in stock, which lead me to believe that this happens often and that they could fix it. I was told to come back in 2 days. I went back in 2 days, now the story was 1 in 70 iPhones the speaker sensor will break if the screen is changed. Now, that is not what they told me 2 days prior. I was then told he would take my $150 and put it towards a new phone from Apple and whatever the difference would be I would only need to pay half, and don't be worried he told me because he could get a deal. Might I add that he stated that he would need my phone for 24 hours to switch it over. I needed a few days to figure out what to do. Today I went back into the store and requested a full refund. I was then told by one employee who had "the owner" on the phone that my only option is to get a new phone through him. My main issue is that the customer is not warned that if their phone is taken apart to fix the screen that the sensor may break and that they would need a new phone. Nor did the people at your store, which they claim they just found out with my phone. A customer should have the correct information to make a decision to have the screen fixed and possibly be able to hear from the phone or live with a broken screen which the phone is still functional. Tonight the "owner" was not in the store, the person working in the store said he was out to dinner with his family for his mother's birthday and he would come talk to me at the store I was working in. I walked down the hall in the mall and guess who was hanging out with other mall employees......."the owner". He ignored me and went behind a kiosk. I then walked passed the employee that was in the store and he was looking down at the "owner" and I informed him how terrible and unprofessional their customer service is and they themselves. "The owner" has yet to resolve this issue. These guys lie just to make a buck, don't trust them. They do not know what they are doing. I have sent emails to the head Dr. Repair company they do not respond either. I am a mall employee and I cannot even imagine that the owner and another employee would treat customers this way! DO NOT take your phone here to be fixed! Look at their Facebook paged, many customer complaints.