We had some new furniture to pick up and decided on renting a Uhaul truck to get it. Since we had a leather couch and two leather recliners to pick up, we decided on the roomier 15' truck so we wouldn't have to stack anything. This truck was only $10 more than the 10' and included 6 hours of rental time vs 4 hours for the 10'. We made a reservation online for convenience. The truck was clean inside. Our only gripe was the dirty windshield. It was so filthy you could see someone's writing on it! Not the best when driving a rental. Also the gas tank wasn't completely full (7/8), and on the paperwork the desk lady marked it as full. Luckily my husband was smart and took a photo of it once we got in the truck, in case there werw any questions. The guy who checks in the return trucks noticed we didn't return it completely full, so we showed him the photo and he was fine with it and there were no issues. The employees at this location were friendly and helpful. We had no issues with the rental process, truck or return process. Would recommend. read more

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drop-off was really easy, Talena was sweet, super kind. You never expect things like this to be "pleasant", but she made it more than

Absolutely nasty and rude customer service! Lady was a B**ch from the moment I walked in.

After using U-Haul over the years I recently stumbled upon this location and was very positively surprised. I shipped a Ubox cross country and when it arrived at this location manager Mackenzie noticed (fortunately) that it was coming apart and secured it until I had a chance to unload it. She was pleasant and helpful. Recently I went there to get some shipping boxes, and was pleasantly surprised when manager recognized me and helped me out with my purchase. One person can indeed make all the difference. Thank you! read more

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I've rented from MANY U-Haul locations over the years. They have been and still generally the best value for your money. This location is generally clean, usually is well-staffed, and the employees are usually helpful. There is a traffic light at their entrance, which is a great thing when having to make a left turn onto a busy street in a 26' moving truck. The items keeping this location from getting five stars is that there usually seems to be at least one problem per visit. On my last visit, I waited in line for almost 20 minutes to pick up my rental truck, despite there only being two customers in front of me who were being attended to simultaneously by two employees (and one of these customers was doing their pick-up on their cell phone, which I would have done, were it offered as an option on my reservation (I tried, it wasn't)). On my previous visit, the employee taking my return transposed two numbers when they read the odometer, resulting in them trying to charge me for 80 miles when I drove less than 30. Misreading an odometer is understandable, but the defensive and accusatory nature of the employee to whom I pointed this out was not at all professional, nor was the lack of an apology when they double-checked the odometer and corrected their mistake. One final gripe is that this location is very busy, and their parking lot layout is such that the line to return trucks is behind the customer parking spots. This has resulted in my being trapped in my parking space waiting for employees to clear out trucks one more than one occasion. read more

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Your girl Kat came super pro re: trailer hitch install!! She is single-handedly Forcing me to re-examine my extreme hatred for this colossally weak company and their obscene pricing for one-way rental. I raise my chalice in hopes that she one day runs the entire shit show so that quality customer service can be a plausible offering from your boy U-Hell. read more

Would give negative 5stars if I could My call was answered and I was asked to be put on hold immediately, waited 10minutes on hold before I hung up read more

I've used this location to pickup and drop off one-way U-Hauls several times in the last 2 years. While it seems that when you're in a pinch to move, and corporate rates fluctuate (some times wildly), the staff here is pretty helpful. We were able to find a cheaper moving truck somewhere else, but it's not as nice or well taken care of. When I came back to get an additional trailer (not all of our stuff fit in the big moving truck), we realized that the van we would pull it with didn't have trailer light hook-ups. Sure, now we'd have to have that installation done while I waited, but Justin and his crew jumped to it and got it done much faster than expected. Ashley is doing a great job with her staff and her store. If you need help with an order, or something isn't right, Ashley is your gal. There's even a miniature waiting room to write a review from so you aren't having to stand around while your moving day can proceed! read more

U-Haul - U-Haul waiting area - Self Storage Near Me - Vancouver, Washington

If you're looking for a hitch installation done well LOOK ELSEWHERE. I had a terrible experience from beginning to end, and the quality of work I paid for was dismal. 1) On the day of my appointment they told me that they didn't have the part and flippantly said "you may have to drive to southern Oregon to get it done for all I know." I asked to call them back as I needed to think. Their calls are routed through a call center. Calling them back took about an hour. But at least they were willing to help work with me after this. 2) I showed up at 1:10 for my 1:30 appointment. I left at 4:15 after being quoted a 90 minute wait time. 3) They left the wiring hanging out the back of the car. My car has a port that can be removed with just your fingers, that is SPECIFICALLY for hitch a hitch wiring port. 4) When I pointed out that when I paid for professional installation and got something worse than what I would have done myself, they stood by their work. Apparently they only wire things properly using the port DESIGNED EXACTLY FOR THIS PURPOSE for trucks? This is actually what I was told, that because I drive an Outback and not a truck, they felt it was fine to leave wires dangling out the back. 5) They don't offer refunds. The folks at the Andreson location acknowledged that I'm upset for good reason, and they offered to fix the crappy work they've done, but still charging just a little bit more. All I have to do is give them another 2 hours of my time. Good Riddance. read more

I called ahead to make sure I could rent a truck from them and it was available, they told me they had a couple and I made sure to ask if I could pay cash and they assured me it was fine. So I took the bus all the way there (20mins) and then I got there asking the whole time if I could pay cash as I was giving my information to rent the truck. Then as I was handing the money over another cashier told me they can't take cash!!! Wasted my whole day just to go there and now I'm not able to move and have to shift the schedule for ever helping me around! Terrible communication! I will never be back. read more

The main lady at the counter needs an ego check. Nothing but attitude and an 'I'm too good to be here' outlook. Gross.

As a trusted brand I have made many purchases through U-Haul. One of the most common purchases is filling up propane tanks. Tonight I went down and filled up our tanks. After filling up I was shocked to find out it was $5.02 per lbs (no prices displayed). At first, with inflation, I thought well that may be just the going rate now. When I got home I decided to call around and found out the local prices are $3.19. This is very disappointing for a trusted place of business to take advantage of the consumer and consumers' trust. Spoke with the store and not willing to make this right and had no justifiable reasoning for the pricing. read more

So I have been using this location for a few years! No problems with the trailers or trucks. My problem is the check in the person working the front is so slow I have been sitting here for 45 minutes waiting for my husband! Only four people in front of him! This is terrible and needs to be fixed. Check in should not be this slow! This is the second time this has happened in a month. The first time is understandable, but not again! I am not the only person who is upset! Time to get a new front person!! read more

U-Haul - This is the line - Self Storage Near Me - Vancouver, Washington

It is an understatement to say Matt and the team took care of me. I had expected to get a two hitch on today but there was an error in the system and I had been rescheduled for Tuesday. Matt wasn't scheduled to work today and he was just in to see his team. When he heard about the situation he volunteered to stick around and take care of it for me. What great Americans! read more

I give this place five stars. The workers actually looked like they enjoyed their job very polite as well I would recommend this place if people needed storage or propane as well. Trust me you'll be fine walking into this place read more

First of all the owner rocks. Let me explain, I was renting a 26' truck with a trailer and while standing in line I noticed one of the "associates" was just all over it. She was answering questions for the other associates, answering questions from the headset in her ear, being efficient as all get out and being really friendly. It was actually fun to watch someone so good at their job. As it turns or she waits on me and when I give her my name she says, "I was just about to call you because I think I can save you money, moving is expensive enough let's see what I can do". She changes my plan, and does save me a bit of money, but at this point I'm so impressed I look at her name tag and realize she is McKenzie, the owner. Wow, talk about orchestrating a huge, hopping and popping business, she was awesome. On my way out I couldn't help but say "you really run a hell of a business". She got a huge grin on her face and thanked my for saying so. Everyone else that I interacted with were also courteous, efficient and professional. McKenzie, I don't know how you do it but keep it up and you might give Uhaul a great reputation! read more

I thought U-haul did a really good job. They are very detailed and send you lots of confirmation emails with everything you need to know. They were good when I left and good for the drop off. They were well-organized and the people were very nice. The only 2 reasons I didn't give them 5 stars is they moved my drop off without my knowledge - I saw it on the invoice. It wasn't a huge deal it was just farther out of my way. The other reason is I was going to rent from them again, and I saw the rates had been raised 50% for the dates I was looking at. I know it is because of supply and demand, but I wish the rates were more consistent. I ended up renting from Budget because they were much cheaper and back to the original price I paid with Uhaul. But overall they are a good company and I had a good experience with them. read more

Doesn't seem that zero stars is an option but if it was I would definitely give them a zero. I rarely feel the need to comment about a business. As a business owner myself I understand that everyone has a bad day. I have NEVER been treated so poorly by a business. This store called to confirm reservation a day prior to pick up. We spoke that the ubox would be picked up the following day in the morning by the moving company we hired. The day of this move the movers arrived and the box wasn't ready (8am). They were to be moving us at 8:30 for an out of town move. Told movers it would be ready by noon. I finally tried calling to get through to figure out what was going on. You are unable to get through. Decided best way to get answers was to drive to the location and speak to someone. The worker behind the desk said they were short and he was the only one who could get the ubox but he was training staff. And he needed to leave at noon. He decided he would go get the box then (10:30), I'm not sure we would have gotten it if I hadn't gone in. I asked to speak to manager After about 20 minutes the manager came in clearly upset that he needed to speak with me. I voiced my frustration. No yelling no cussing just saying that this was not acceptable. He proceeded to say "what do you want me to do". "I'm now in here talking to you rather than helping other customers ". I said an apology would go a long ways. This guy clearly should not be a manager, zero customer service skills. I will never use this location again. You would be much better off driving a little out of your way rather than picking anything up here. While I was there I proceeded to watch other reservations that were not correct or ready. Moving is stressful enough to have things planned out and arranged ahead of time is important. I would not trust that you will get what you need when you need it or be treated kindly. read more

Reserved a truck online , got there and someone else has the keys and we're diving off. Waiting on hold for 20 minutes standing in a line out the door with one person at the counter. What a shit show. Had to get another truck all the while waiting in line. Then woman rudely hung up in me. No compensation or discount offered. Hoping never to go through uhaul again read more

Horribly slow. I've been here at least a half dozen times and the line is always at least 30 minutes long. Once I was asked to fill out paperwork. They had me move to the side to fill it out. Once I was done, I had two employees look at me, look away, then ask to help the next person. I had to speak up just to get service again without going through the entire line again. I had reserved a storage unit a month prior to a move. They charged me about $160 at the time of the reservation. When I arrived to take possession of the unit, they took a half hour to find the reservation then claimed I didn't pay for it up front. Save yourself a ton of headache and go somewhere else. read more

Understaffed, overpriced, and a lack of any kind of customer service. I rented a tow dolly from them and they gave absolutely no instructions or information on how it all worked. When I tried to ask some more questions to be sure I would know what I was doing, my questions were brushed off. Dealing with U-Haul's customer support over the phone is a COMPLETE MESS. Save yourself the time, money, and stress and take your business elsewhere if possible. U-Haul has lost my business. read more

Worst customer service. Took 1/2 an hour to return an appliance dolly. Find a different U-Haul with more employees.

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn't normal for me so my capacity to think clearly wasn't real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don't believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I've always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn't secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, "Thank you for your tolerance Hugh! I can totally see why they leave you in charge" and "F#€k off Missy! I hope I don't run into you during my visits to my storage. Now that you've insulted me in front of my family, I don't want to have to see you again!" read more

Awfullllllll soooo slow. No music so when your waiting it's dead silent. Literally was there for 20 min and my check out was 3 seconds, seriously the worst read more

U-Haul - Out side - Self Storage Near Me - Vancouver, Washington

Wow. NEVER, EVER EVER EVER EVER go to this U-Haul location. Better yet, NEVER, EVER EVER EVER EVER EVER use U-Haul as a company. Try as hard as you can to use any other moving company out there, because no doubt they will be more honest than this company. I moved from Vancouver to Denver in November 2011 and had a hitch, along with the electrical wiring installed in my car, so that I could pull a small trailer with all my stuff. First off, this whole process is prohibitively expensive. A really nice U-Haul employee by the name of Nanette helped my boyfriend and I attach the trailer to our car, and when we realized we had forgotten to attach the wiring, which we wanted to do ourselves, instead of to pay for, she helped us do that too. In the process, she BUSTED THE TRUNK PANEL IN MY CAR THAT HOUSES THE ELECTRICAL WIRING. There's just no two ways about it. She was sincerely apologetic the for immense, window-to-floor crack she had caused in the trunk of my Honda Element and insisted we get the insurance information, because U-Haul would pay for the repair. So we paid Nanette for her time and left for Denver thinking life was hunky dory. I think you can probably guess where this is going. . .U-HAUL CLAIMS THEY NEVER BROKE MY CAR. And now they won't pay the $500 it's going to take to repair my car. I will no longer stand for big businesses who abuse their privileges, take their customer's money and offer no goodwill or integrity in return. DO NOT USE U-HAUL. DO NOT USE THIS U-HAUL LOCATION. THERE ARE PLENTY OF OTHER HONEST COMPANIES OUT THERE. read more

Most ineffective business I've dealt with in the 20th century. Management can't even make eye contact when dealing with their mistake. Tow hitch installation cause damage to my vehicle. Impossible to get a hold of somebody on the phone or via chat. Management at this location extremely unprofessional. Long wait time to fix their problems. Do not get your hitch installed here, horrible. read more

I scheduled a truck for pick up at the St. Helens, Oregon location online. i got a call the next day saying that they could not give me the truck that i ordered and i could not pick up at the location that i requested. I had to drive an extra 20 miles to pick up the truck which U-haul charged me for plus an extra 40 miles on my own vehicle. I called and asked for reimbursement for the extra 20 miles and the manager said "sorry you got a vehicle for your move didn't you" and refused to do anything. I will never do it again. read more

Ask for Jared. He's a real pro. Steer clear of management. Maybe he's not a morning person, but when I visited as it opened on a Thursday, the manager treated me as if I were just there to hang out and collect house flies instead of dropping over $400. Then Jared came in and treated me as if I were the mayor of Vancouver. He really saved this review, anyway. read more

Countless overcharges on things I didn't use, overtime on billing, completely scammed and robbed. This place needs to be shut down. Never using U-Haul again since this franchise is so very very bad. Only Budget for us from now on. This is the shadiest business I think I've ever set foot in. read more

I rented a pick up and was quoted 43-45$ for about 20 miles plus gas rate and tax. When I dropped off the uhaul Sunday evening, I had made a note that I drove under 10 miles. This morning, I have a posted transaction for 43$. They did nothing to offer a resolution or that someone had made a mistake on their end. My warning to anyone who chooses to use them, if read your contracts carefully and take pictures of ending mileage before you drop off so you can dispute anything that doesn't seem right. Won't be using them again and will be spreading the word of the unsatisfied customer service I received. read more

I rented a truck here to move from Vancouver to Bellingham. The truck was nice, and seemed newer. The experience was terrible. First, I rented a truck on a Thursday, and realized Friday that I would need a car trailer too. So I went to rent one. On their website, adding a trailer costs $59. The trailer, because I rented it "alone," cost me $124. I get how combo deals work, but how about a little wiggle room? Then it came time to load the car onto the trailer. My car is lowered, and that presents an issue in loading it onto a trailer. I will say that one of the employees there knew how to handle it, but unfortunately that was after I got help from another employee. When the car started scraping on the ramp, he told me that I would just need to get a running start to get up onto the trailer. So I did what he told me, he's the expert right? This mistake resulted in a torn left inner cv boot, a $250 fix parts and labor. So I contact Uhaul, and they're like, "but we didn't drive the car onto the trailer, it's not our fault." You would think that for something as little as $250-300 they would try to keep customers happy and coming back for future moves. I guess not... read more

INSANELY BAD SERVICE! Waited 1 1/2 hrs at the spot "waiting to be approved" while nobody would contact us back. 10/10 DO NOT RECOMMEND!!! Plans have been ruined this horrible service at its worst. read more

Amazing service! I'm running around at the last moment looking for a trailer that will work with my Jeep. I sauntered into this location 4 minutes before closing (honestly didn't realize until I was walking in) & Kenzie not only greeted me with a smile but had NO problem helping me even though her day with customers should be done. Just amazing! No attitude, no complaining, no "we're closed" (as she had the right to say at that time!) just genuine care. I can't say enough about the great service I had today; just in awe considering just moments before that I can count several instances of "rude" being played out before me. Then I walked in UHaul; wow! Thank you VERY much for just caring, truly appreciated!! :) read more

They need more customer service at front desk. 1 person helping 10 customers waiting in line doesn't cut their professional and quality of their business! Bad review I had to wait 1 hour in line while I had reservation made. And for most others are walk-in. Which took 30min per person. I was the third in line and can't believe how the 10th person in line felt........... read more

We called uhaul through a online phone # and scheduled to have a hitch installed, which was going to cost over $300, well we show up & they tell us they just sent their hitch guys home & that they can have their manager do it who kind of knows how to install them, but that we should reschedule. Why schedule the instal w/ a customer if there wasn't going to be anyone there to do the work?? Poor customer service & they lost our buisness read more

My elderly roommate had made a reservation the previous week but then had to cancel it. He thought he had re-scheduled; however, he had got confused and we arrived to discover that he had not made a valid reservation after all. The counter person (wish I had gotten her name) was incredibly gracious and worked with him to take care of the problem without getting defensive or accusatory. I was very impressed by her compassion. I wasn't privvy to the final price so I can't speak to that - but the customer service was top notch. read more

I was really leery of renting a Uhaul after hearing and reading horror stories. I had to move my large items from point A to point B, and none of my friends had a truck big enough for the job. I bit the bullet and reserved one online. I arrived at 7am ready to pick my truck up. The gentleman who helped me was the store manager. He went over the documents thoroughly and explained whom to call should I need roadside assistance. The truck was on and ready for me. The mileage had been documented incorrectly, so I ran back into the store to have it fixed. Driving the 15 foot truck was a terrifying experience for me. I couldn't see a darn thing, and took out probably 3 curbs. Fortunately I didn't hurt the truck or anyone around me! I was able to get all of my stuff in this truck and unloaded within a few hours. I took the truck back and even received money back because my estimated miles were higher than my actual. I would definitely rent from here again, but would probably have someone more experienced drive the truck :) read more

I was on a VERY short time frame. The customer service was exceptional! The GM, MacKenzie went beyond professional courtesy. She personally delivered and picked up 2 uboxes. She really did save me from stress overload. We have always used this store because of their service, but MacKenzie truly out did herself. This store represents what true customer service should look like. She has our loyalty. You will not be disappointed. Sincerely, 5 stars. *****+ read more

Not going to lie I am disappointed with this site. One of my veteran buddies said this was the place to go works good with military folk, Took almost two hours just to tell me something didn't fit and couldn't do the install on a hitch receiver when it should have taken about 30-45minutes.not too sure what was going on back there. Afterwards I called to ask for some kind of accommodation on the hitch I had to buy from them, was told the manager would call before closing and never got anything. read more

It is like dealing with the land of the living dead here. All are slow and appeared dazed and confused. Had computers logged into another stores network. 20 minutes to buy 2 boxes. Next time Lowe's or Home Depot for sure. I'm still in line for 20 minutes while they try and figure out how to do their job. Yikes.. read more