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    Suburban Propane

    2.1 (30 reviews)
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    6 months ago

    Wasted my time and drove 40 minutes for you to be closed when it said you were open online

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    Ask the Community - Suburban Propane

    Review Highlights - Suburban Propane

    Thank you Crystal and Tom, Great service on the phone and in person!

    Mentioned in 2 reviews

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    U-Haul

    U-Haul

    (56 reviews)

    Southwest Portland

    We bought a TV packing kit today. Once home, we realized the packing corners were missing from the…read morebox. I called and spoke to Shay, who said come get them. I said it's a round trip of 33 miles to do that. I asked how she would compensate us for our trouble. She said they would refund the cost of the box. When my husband arrived, she instructed her coworker to give him the corners. Fortunately, my husband reminded her of her words to me. He got compensated, in the end, after getting attitude for reminding her. Unacceptable way to run a business. No wonder the store has 2.5/5 !!!

    Terrible Terrible management. When I asked to speak with a manager after this idiot couldn't help…read moreme with anything! I was told there's no manager on staff? Are you kidding me! This is supposed to a professional establishment and they run it like a bunch of bozos... I've been renting trucks from uhaul weekly and have rent 5 total in the last 4 weeks! Not including the 8 total trucks also rented by my friends and family. Now they want to charge me a bs fee when they always charge my card on file! I called yesterday to take care of the charge and everything was fine! I asked is there anything else for me to take care of? The lady said no you are all good to go sir! BS!!! I got charged today an extra charge! When I called to dispute the same incompetent lady said that there's nothing she could do, said they can't see the charges I need to make? Ok so how in the hell do you charge me in the first place if you can't pull up my balance? Thats the lamest excuse i've ever heard! Lazy idiotic argumentative nonsense of a location. I'd advise they be shut down and I will NOT be using them for any of my future rentals. I told them to keep the money since they saved me money by teaching me to never use them again! Thanks again Uhaul and you should really consider taking more responsibility when it comes to your employees customer service! I run a small business and trust me their ass would be fired so quick! Ridiculous unprofessional and lazy service! I wish I could write ZERO stars!!!

    U-Haul

    U-Haul

    (34 reviews)

    We are in the middle of a cross-state move from Tucson, AZ to Sherwood, OR and had an extremely…read moredisappointing and stressful experience with the U-Haul Sherwood location regarding our U-Box delivery. The day before delivery, Laurie from the Sherwood U-Haul location called my husband directly and verbally confirmed that our four U-Boxes would be delivered between 12:00 PM and 2:00 PM. That same time window was also confirmed in two identical automated text messages we received (which we still have). Despite all of this, the driver arrived at 8:30 AM while we were still at a hotel. The home does not yet have utilities or heat, and it has strict HOA rules regarding where and how long U-Boxes can be placed. We were not refusing delivery -- we simply asked why the driver was there four hours early and requested that she check with dispatch before placing the boxes. The driver told us she would call dispatch and get clarification. Instead, the next call we received was from Laurie, telling us that we had "canceled" the delivery (which we absolutely did not) and that we would now be charged an additional $99 to reschedule. We made it very clear that we never canceled -- we only questioned why the delivery was happening outside the confirmed window. We were then told that if we could drive from the hotel immediately, the driver could return, but we would still be charged. Later, this fee was reduced to $50 -- despite the fact that the error was entirely on U-Haul's side. To make matters worse, this situation is part of a much larger pattern. Throughout this move, we have encountered:    *   Multiple unexpected charges at different stages    *   Separate delivery fees for each U-Box    *   Conflicting information about insurance coverage once the boxes crossed state lines    *   Repeated billing under different descriptions What initially seemed like a cost-saving option has turned into a stressful, expensive ordeal. Between U-Boxes, trailers, delivery fees, and add-ons, we are now well over $5,000 -- and still responsible for unloading everything ourselves. At that point, we should have paid slightly more for a professional moving company and avoided all of this confusion and stress. This experience showed a serious lack of communication, accountability, and customer care at the Sherwood location. Being blamed -- and charged -- for an error that was clearly documented in writing is unacceptable. I would strongly caution anyone considering U-Box containers to read the fine print carefully and be prepared for surprise charges and shifting explanations. Based on our experience, I cannot recommend this location or this service.

    The Owner Sherry was there at 0700 when they opened, had us on the road in 15 minutes. She took…read morecare of us like we were family, made sure the pieces we needed were available (5 point adapter and 2" ball). Can't say I expected to be taken care of like this - I've been to lots of U-Hauls over the years, Sherry knows how to take care of you.

    Suburban Propane - propane - Updated May 2026

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