I was truly satisfied with my service a the time it took to get my unit. The front desk customer…read moreservice is limited to one person, but the young lady Emberly was great at her Job. She explained everything regarding the unit rental very thoroughly. I got there at 8am a was done by 8:25am. I am ready to move into my unit a save myself a couple of Dollars. Thanks Dollar Self Storage

My husband has had this storage unit for a little while now and we've never had an issue. The hours…read moreof entry work perfect with our busy schedule. We just had to move our items out of storage unexpectedly so couldn't give the appropriate notice that's normally required and they were very understanding and the staff is friendly. I would definitely recommend. ~Marlon and Tanisha Parris

I rented a uhaul at their encanto location. The next day I returned it and was driving home when I…read morerealized that I left my garage opener inside the uhaul. Unfortunately the encanto location was closed. And I could not get a hold of anyone. I was locked out my house so I took my chances to go to their Indian school location. I talked to Christa/Krista And explained the situation. She was very understanding and accommodating she went out of her way to call Uhaul and ask for the code for the key box. And she even went there herself to help me out. I could not thank her enough for what happened. I am very thankful of her. Storage king Customer service is top notch. They really do care about their customers.

Super clean and secure facility, excellent customer service. . .easy move in and out . I was very…read morehappy having my items here for 3. 5 years and highly recommend!

Terrible...doubled the rate 3 times in less than a year...run away from these scammers as quick as…read moreyou can....I would have given ZERO stars if I could have! LOOK AT ALL OF THE REVIEWS FOR SURPRISE RATE INCREASE THAT ARE 2X original rate....Jessica the manager was zero help

I am in my second year with a unit at this facility. The office staff is always pleasant and…read morecourteous. The current managers (July 2019 - Judy and Mike) go the extra mile to help solve issues and work with the tenants. I agree with Diedre (review of 6-16-2019) that the place is quite clean, carts available, etc. I disagree with Jennifer (one star review of 10-4-2018). I am delighted my community service oriented organization uses I-17 Thunderbird Self Storage and commend Judy and Mike for their dedication to the business. I would strongly recommend you consider this site for your self storage needs.

Great staff, helpful, professional and kind. Been using them for years and are always on top of…read morethings.

Owner is great does good honest work Very friendly and…read moreprofessional Love doing business with down to earth Friendly folks bar to fill d these days

I talked to Jason on the phone about installing a hitch and the electrical for a mobility scooter…read moretrailer. I understood him to say he had to order the electrical and it could be installed as early as Friday if it arrived by then. He quoted a price that was lower than other places so I pursued it. He asked for my credit card to order the parts and texted me the address. He took my email to send the receipt. The next day I had to cancel the order due to my mother's decision to not get a scooter. When I called to cancel I learned that he had charged my card for the entire job of over $539 and not just for the parts. He informed me there would be a restocking fee of $190.00. He told me this was stated in the receipt that was emailed to me. So improvements include: stating up front what the return policy is, not charging my card for the entire job rather than just for the parts, and charging for the work and the rest of the parts after the job is complete. I'm very disappointed in this business practice and would not recommend this place.

Love this storage facility! I rented two units and was assisted by Vicki. My experience has been…read moreawesome since this was the first time requiring storage and didn't know the sizes needed. Vicki was very helpful, professional, knowledgeable and very pleasant to deal with. I would highly recommend doing business with this facility!

Vicki was very helpful, patient and went above and beyond to help me with my first time renting a…read morestorage unit. Business is easy to maneuver in and out of - hassle free. Couldn't have asked for a better experience.

This place is decent priced for storage units but the BAD thing is the elevator situation that…read moreoccurred from February up until late June. The elevator in the second building got broke by two pissed off, former customers who were angry about the prices going up & they destroyed the elevator, causing people to have to use the stairwell. This elevator should have been fixed as soon as the incident happened. I know musicians who store their gear here & they were NOT happy about having to lug their gear up & down the stairs! Now that the elevator has been fixed, things are better for all. The a/c in the second building could use repair, however. The saving grace, if there really is one, are very nice gals who work there. They are AMAZING! Please give them a raise!

Do not rent from this place unless you are okay wjth them ridiculously raising your rent 400%…read morewithin 1 year. I can understand needing to raise prices but raising someone's rent 400% within a year is crazy. People are living out of units with nails throughout the road/access way by the units. They also don't have a person on site to talk with you about any of this. Everything is virtual corporate communications. Sorry to leave a negative review but this is the worst storage rental I've experienced and I'm leaving asap.

PROS: Penny is a friendly and helpful manager of this…read morefacility. Security looks as good as any other storage center. Cameras monitor main driveways. If you follow someone into the storage area without entering your gate code, you may not be able to get out. The area of town is ok. Storage is month to month and special pricing is for six months. The units I saw were not 'clean' but it was just a matter of sweeping them out and spraying insecticide. There was rodent poison in the unit. My unit is 9 ft tall. CONS: Even though prices seem to be better than other storage facilities, there's a catch and hidden fees. Insurance at $12 per month is mandatory and there's a $22.00 administration fee. So even though they sometimes run specials such as 'first month free', it actually isn't free. It cost $34 for the first month. ($22 admin + $12 insurance) Corporate advertising on the internet is not reliable. e.g. they advertised a 10 x 10 but what they really had was 2 five by tens side by side. This means you need 2 locks and some large items might not fit. Same thing with the 5 x 10. It was actually 2 five by fives side by side. They also listed some units as being 'Outside/Drive-up access''.When I got there, many of the advertised specials were outside but you couldn't drive up to them because they were inside and down a hallway. The excuse I was given was 'we have 500 storage facilities all over the US and can't keep track of what's available'. However there was a computer in the office. All they need is something called a 'database'. Also their website doesn't make it clear that you can't rent a unit unless you pay an additional $12 per month. This kind of reminds me of the bat and switch advertising that was extremely popular before we had internet. There is an asterisk beside prices but I couldn't find the disclaimer. The next day I found it in super tiny light grey lettering at the bottom of the page. It says, 'Other restrictions, taxes and fees may apply.' So when comparing prices always ask about hidden fees and costs. Penny could not guarantee some units were not leaking. I saw roof damage above my unit. All she could say was, 'the previous tenant never complained about it' and there were no water marks on the floor. She sold me a plastic cover. It was very difficult to impossible to work with a large piece of plastic in a 5 x 10 enclosure. I'm not sure if the plastic will make it better or worse in the event of monsoon rains entering the unit. Also a drainage trough runs along the edge of my unit which means water can and does enter the units. Even though there are 'regular prices' listed, it is unknown how much prices will go up after 6 months. Time will tell. I like the location of the unit Penny gave me. I covered my cardboard boxes as best as possible and hope they'll be ok.

Prices for this location were different when I went in person and the process was longer to set up…read more With the additional fees not seen online I decided to go elsewhere.