We received excellent and personable service from Carla 2…read moredays in a row! She was very patient and friendly while assisting me with the online rental process. The next day, when we went to check out our new unit, we were baking in the sun. She quickly assisted us with a new rental option and made the transaction very smooth. Thank you Carla!

I rent three units from this location. I started renting only 3 months ago and they already raised…read moremy rent without any notice about $100 each unit. Pretty outrageous tactic to offer a certain rate as a "deal" then double the costs only months later. They also closed the location down to maintain the asphalt which is fine. However dust and asphalt was blown all over the inside of each of my units causing damage to my items inside.

It's a cool nice storage place, decent price too. Only thing I didnt like was that the door you use…read moreto get in building is an automated sliding door but you can't keep it open. Soooo that means every time a mover is moving something in, you have to put in your code to open it again. So I had to stand by the door in the 100 degree weather to keep it open for the movers to move my stuff into the unit. If there was a way to keep it open, no one explained that to me when i went to pick my keys up.

Hello, i had a great time since my check in and my check out at StorQuest. Simple walk-in and…read morewalk-out. The service was good, every time i walk in to check my storage was clean. I ask to keep my stuff safe and they did it, so I am happy.

Facility is nice and secure. But had a 5'X10' for a year, price increased 3 times during that time…read more Downsized to a smaller 5X5', price has already doubled in a few months. I have zero doubt the price will increase again within the year. I will have to change to a less expensive unit as I still have a need for storage. It is ridiculous to price out people that are already in the building paying rent, you have constant turnover at the cheaper, web based rates along with units sitting empty. You would make more money keeping people in at reasonable rates.

Terrible...doubled the rate 3 times in less than a year...run away from these scammers as quick as…read moreyou can....I would have given ZERO stars if I could have! LOOK AT ALL OF THE REVIEWS FOR SURPRISE RATE INCREASE THAT ARE 2X original rate

I had a terrible experience here. They promised me a car, I've rented multiple times. I had an…read moreemergency with my car and needed to get to work- and they refused to rent to me after over the phone saying they would. I recently moved and my address did not match the address on file. I let them know and he was not only rude, but sarcastic. His name is Fernando.

Budget rental called us on the morning of our rental to say that they didn't have the van we…read morereserved. We called Enterprise and they were able to get us a cargo van immediately. Very professional and friendly. Enterprise five stars /Budget zero stars.

My experience has been great for the past year. Doug assisted me when I signed up. He was very…read morehelpful and thorough. He showed me different options and explained the pros and cons. I am pleased with the unit I chose based on his suggestions. Doug was also very quick to respond to email when I requested some changes to my account. The place is clean and there's always a cart available. There are a few parking spots right outside the main building, which is convenient for loading and unloading. The gate is sometimes left open, but so far, I haven't had any issues!

One star for the place being clean, that's the only good thing…read more We have rented from here for over 5 years. Each year the rent goes up, yet there is always something broken EVERY time we go there. If you decide to rent from here, just be aware of seeing signs like this, often. Not sure what they do with all their rent increases $$$$ - They definitely don't use it to repair anything.

Friendly staff! Safe location, never had issues! I've had two units and both times have been greatread more

Ivan and Rich at DSS are so helpful, easy to work with and great representation of their company. I…read morehad to switch to a larger unit recently and they made it quick and painless (unlike moving). Hours are great, service is great. I will recommend them to friends and use them again for future storage needs.

This was surprisingly very easy to book a unit. Pay for it. And communication was TOP TIER!!…read more The space I chose makes me feel my belongings are safe,secured & air conditioned It's a very convenient location and easy to get in and out Thank you

Alex was extremely helpful and friendly. Best customer service I've had in a while! He alone made…read moremy experience a 10 out of 10!

Just found out that the manager Genesa (so?) is no longer there and that means as soon as the…read moreweather cools down I'll need to look at other storage options because she was the best manager this location has had and really the best thing about that business. They consistently raise the prices up more than once a year and there's not sufficient parking.

I wish I could leave this storage facility location negative reviews. I started using this location…read morewhen it was an Extra Space Storage and I loved it. The prices were decent and my pay period was set up mid month. US Storage took over, changed the pay period to the first of every month and now if I'm even a day late, I'm charged a very expensive late fee. I called to try and talk to someone about the pay period changing and was told I should just try to pay two months early or months in advance. Unfortunately I'm not in a position to pay almost $600 for a 10x10 space. I've just had to pay the late fee pretty much every month at this point because I relocated to the Tucson area temporarily for my fiance's job (I work from home). We will be back in the Mesa / Gilbert area so I wanted to keep the storage unit. Today, I drove the two hours with my car full to drop off at the unit and I was unable to enter and the code said to see the manager. I went to the front office and there was a sign saying no one will be back until tomorrow. I called the phone number and the lady who answered confirmed my payment went through, but a Manager had to physically be at the location to allow me to enter and unlock my unit, because I paid 7 days past the first. She said they would not be available until tomorrow. I explained it was a four hour trip for me and I did not have the option to drive back tomorrow. She was very polite on the phone and apologized and explained no one was working at this location today, which is on a Monday and around 1:40pm and was well within their advertised work/office hours. I have never left a negative review in my life, but this is so bad that as soon as I have money saved to get a Uhaul to move everything from this location, I will be leaving and never renting from this company and will be sure to let everyone know to avoid this company.