The experience with U-Haul has been pleasant , due to Caroline's kindness and attentiveness. My U-Haul got rescheduled and Caroline was prompt and quick to make sure that I was accommodated for, which I really appreciate. The service was great, and I really appreciate the service requested from this U-Haul! read more

I made a reservation for Sharpstown area for a truck at another location they gave out my truck to somebody else NEVER communicated with me they didn't even mind to help me find another truck... Came to this location felt very welcome and happy with the communication and respect I was treated with at this location by two teenagers running a store like champs. No issues at all will be going back read more

rude & close early last time i came they gave me a uhaul without fuel & then they were trying to charge me for not bringing it back without fuel read more

Let me first start out by saying that I have been renting vehicles and buying my shipping products from U-Haul for many years from this location. This management group and whoever worked today (4th of July!), including the beautiful & kind African-American woman, who I met yesterday, Monday, I just want to say that each and every one of you are extreme professionals and that's why I keep coming back to this location. Never have I ever had a bad experience, and they go above and beyond to take care of the customers and show that they care. That's all I got. That's all you need! THANK YOU!! read more

Caroline & Miguel R. Were absolutely AMAZING !!! They helped me soo much when I hurt my ankle and were very professional and kind ! Use this location if you are looking to rent a UHaul ! Thank you again Caroline & Miguel !!!!! read more

Have been using this location throughout college as summer storage and for renting trucks. Staff has been really nice every time I've been here. read more

If I could give 0 stars I would, the customer service representatives are unprofessional & seem to hate their jobs. Try another location or different company for your moving needs. read more

What a wonderful customer service!!! Manager Jonathan and Natasha were excellent!! Very fast, knowledgeable and kind! Very pleased by this team! Thank you guys very much for being so professional! read more

Got my reservation through the website for a 10am timeframe from a Uhaul dealer half a mile away from me. Needed to switch it to 1:00pm so I contacted corporate the same day and they said it was fine and I could pick up the truck no problem at 1:00pm. I show up the next day at 1:00pm and the local Uhaul pick up office told me they switched my location to one that was 30 minutes away. Of course corporate never told me that bit and now I'm late one day due to the distance and got charged an extra day. Got charged obviously way more miles due to distance as well and to top it off the guys that packed my furniture pads didn't count correctly and got charged for missing pads. Worst experience with Uhaul. read more

have booked many uhauls from this location before, even with a confirmed online booking and stored debit card on file they want a major credit card presented. different from all the rest of the uhaul rental centers. rent from somewhere else. read more

Rented a trailer. I walked in, stated that I had reserved a trailer and the first thing this kid says to me is they don't have trailers to rent. Someone I assume is his manager walked right behind him and pointed to the trailer I was there to rent (mind you on the way out I saw 3 other trailers as well). Tell him my last name, he says I don't have a reservation, manager looks at the screen and points right to it and tells me my first name. Kid asks a couple questions, one of which was about insurance. I advised that I chose insurance when I made the reservation and said I just wanted the insurance I chose during the reservation. He replies "Do you want insurance or not. I just answer the question." If I didn't have movers scheduled already, I would have just walked out. Luckily he refused to do his job and made someone competent come over and finish. read more

This place refills Propane tanks, don't get only 75% full at tank exchange places, come here and get 100% filled tanks!

Uhaul is the absolute worst company to rent a truck from. They put a preauthortized hold on your money and then when it comes time to bill you they take youre money separately and keep both the preauthorized money too! It costs over double what they say. They are crooks! Worst Experience Ever! And to top it off, they have an actual link dedicated for the release of preauthrized hold money, so they know that they do this!! Crooks! read more

So I've been trying to be better about what I eat. You know, healthier? Buy some chicken, grill it, make it healthy? Okay Belly, we get it. But what does that have to do with a storage place? Well, since I got myself a brand new propane grill and a brand new EMPTY propane tank, I needed to have the tank filled up. And this particular U-Haul location offers propane fill up. As I approached this location, there's only a small area between the street (Wespark) and the gate. I pulled in, toward the gate and noticed that there was NO parking space available outside (They have four spots: three for everybody and one disabled parking.) I pulled up toward the gate, step out of my car so I could use the intercom (No, you can't pull up all the way to the intercom so you can just roll your window down) and press the button. And as soon as I pressed the button, the man who is manning the register (the man that you see in the pictures, yo) yelled through the intercom "Just get in, the office is right here!!!" Well, I couldn't just leave my car right there by the gate, can I? So I pressed the button again and said, "there's no parking space out here." And again he responded with "just come in! The office is right here!" Confused about the parking situation, I just stood there and he finally came out and pointed for me to park behind another parked car, effectively blocking that person if he/she were to leave. Anyway, I parked and opened up my trunk and pulled out my empty propane tank and walked into the office so I could tell them that I needed to fill it up. I stepped into the office and waited maybe about 10 seconds when a woman (not the one in the pictures) told me that I couldn't bring my propane tank into the office. And as soon as she told me that, the man started yelling at me and told me that if I had wanted to fill up the propane, I should have told him earlier. I tried to explain to him that I never had the chance to say anything to him over the intercom before he started yelling at me to get in. Long story short, he just yelled at me, walked from behind the counter, grabbed the propane tank and walked out toward the golf cart outside. I followed him out, but at the same time, another customer that had been in there was saying that she was going to leave and that I was blocking her car. NO KIDDING! I waited for her to leave while the man yelled at me again, "Are you coming?!?!" And I told him that i needed to move my car. So he proceeded to drive toward the fill up station while I moved my car. I walked toward the back where he's finished filling up my tank. He put the tank in the golf cart, I hopped on, he drove back to the office and I paid. He also told me that next time (I don't think there will be a next time for me), I just have to tell him over the intercom that I wanted propane and I can just drive to the back and he'd meet me up. Well, if he had let me speak, I think I would have told him that. But whatever, I just wanted to leave at this point. I got home and I was going to attach the tank to my grill and noticed that there's a sticker on the tank that tells me that my tank would need to be "purged" before it's filled up. Also, the sticker states that after the tank has been purged, the person who performed the purging was supposed to remove the sticker. Well, since the sticker is still there, it's obvious that he didn't even bother to purge my tank before filling it up. I'm not going to explain why purging the tank is important, but if you do a quick Google search, you'll see why. So that's my experience at this U-Haul. It doesn't look like other people had it better than me. Now it's your call whether or not you want to come to this location. But I wish you had a much better experience than me. I mean, this is probably the first time that I was yelled at by somebody who's supposed to provide customer service. And this was before I even said or did anything. NEVER AGAIN. read more

Highly recommended! The employees are courteous, respectful, and helpful; and I usually get a cheerful welcoming wave and/or "hello" when I enter the facility. The storage is very clean and well-maintained. Jonathan, the manager, and Katy have always gone the extra mile to see that all goes smoothly. Excellent U-Haul Storage; superb staff! G. Good read more

Used this location to rent a truck for about an hour. Great service. I can see how people who don't know how to read or understand policies would get upset but I had a great experience. read more

Truck rentals, storage, and propane refills. This location is very convenient. Excellent staff.

I completed the process with the self pick up service and the helpful agent Virgil was there to assist me throughout the process. The truck was ib excellent condition read more

If you're going to go to this location make sure you go early. The parking area is the most inconvenient place in the world and the idiots will park in front of you regardless of if they see you waiting in the car or not. It's not safe for women. I don't have anything against day laborers; however, there is one too many out there. As soon as you get close they all come running. One guy was so persistent I expected to have words or more with him. This location should be closed. read more

This place is horrible and completely unprofessional. I would not recommend this location to anyone.

I will be honest and say that after getting screwed by Uhaul in the past I was not a happy camper when my boyfriend booked one of their vans for our in-town move. I was prepared for a big hassle and was pleasantly surprised. We had booked it online and it was a breeze when we got there. One of the friendly owners helped us and we were in the van in no time. The van had very low mileage and must have been pretty new. We realized that we weren't going to be finished by our 5 pm drop off time so I called them and was granted a no hassle extension until 6 pm. The check out process didn't take long either. The only not so nice part of the experience is the tiny parking lot (for non-trucks) and the obnoxious dude who couldn't wait as we were pulling in to return the van and my car before he started pulling his vehicle out. read more

This location is awful, staffs are not nice and slow. They do not know their work.. Not recommend!

Void this location at all cost. The staffs does not know what they are doing, and was misleading and confusing. I ended up with giving up on this location after-all and went to the U-haul on S Voss Rd less than a mile away, all my issues were taken care there on Voss location with ease. read more

The people in this locations are assholes they hang up on me twice and were very rude,

Poorly design office warehouse space. Everyday it is over 90 degrees in the place. I was there at 6:45 a.m. and the weather outside was cool, inside the office it was already 90-plus. read more

I have never felt more disrespected and criminalized than after speaking to the sales associate Katy Dumdie. I rented a truck from this store May 13 to move a couple things from a "friend's" apartment. He asked to borrow the truck overnight as he was also moving out and I let him with the promise he would return it the next day. Fast forward to Friday and he is nowhere to be found, his phone is off, and he still has the truck. I went by the store in person and spoke to the manager and asked what I could do. He told me to report it stolen since it was indeed stolen at that point and I did. I even called the store to give them the case # after I spoke to the police. Well my "friend" returned the truck Saturday morning and on Tuesday I was billed $420. I called the store this morning to ask about this charge and Katy informed me that I am responsible because it was NOT stolen and my "friend" had been in contact with them multiple times saying he was my husband and whatnot. I am not married. She basically made me feel like a criminal of which I AM NOT and even had the audacity to say that "well I wasn't the one who you spoke to on Friday," as if that matters. I was told by the MANAGER on Friday that the only way I could avoid more charges until I reported it stolen was to cancel my credit card. I did not do that under the belief that this manner would be handled professionally. I was wrong. read more

Terrible customer service. Customer service was so bad that this is my first truly scathing review. They nickel & dime. They charged me for more than 1 gallon of gas even though the customer rep claimed my rental came in at the exact mark on the agreement. Then they charged me for a gallon of gas above their rates. What I wish I knew now was that the agreement has the amount that it needs to be brought back so I could have argued it there. Wish I had. Apparently in these trucks, by simply turning the truck on and off, you burn an ENTIRE gallon of gas. I don't like getting into arguments, but this was one of a handful of times I actually truly laid a mean spirited comment on anyone. And I stand by it. It was mean but if a customer rep acts like he could care less and would rather eat a big mac than be helpful, then I have no problems with handing out a well deserved remark. Here's the coup-de-grace...as I was checking out after Mr. Big Mac and I got off the wrong foot, he literally started staring me down as if trying to intimate something bad was going to happen. I have NEVER had anyone just stare me down in response to a customer's disbelief. So here's the deal: don't come her unless you want to pay extra money for services and rentals you didn't use. They also forget what they're supposed to provide you and the guy up front looks like he may have made a bad investment in a rental storage place. Have a merry xmas and happy new year b/c these guys sure aren't trying to provide it. read more

Whoever is reading this, I hope your sitting down, because this is going to be a bumpy f**cking ride. First, just getting the pods down to Houston was an issue and the transition from Door-to-door no one knew what was happening. Second the delivery. Don't even get me started. I was moving into my new place on the 7th, I took a day off of work. I scheduled this weeks in advance, you would think there would be some sort of preparation for this. Well you would be wrong. There is literally NOOOOO communication from corporate to the ware house - at one point (after scheduling delivery for the 7th, and confirming with corporat) the warehouse told me my pods were scheduled in for the 10th??? Secondly, then The ONLY driver in the houston area - apparently - was taking off for the forth of July... on the 7th?? It was a bloody disaster trying to schedule these things and the warehouse staff were NOT helpful saying "well I have no idea when we'll get your units out". Anyway the driver was great cause the boxes got in early on the 6th and she delivered them. Schedules?? Who needs em, am I right, Uhaul? My last, and perhaps final complaint (?) is when the boxes were dropped off, the bolts were still on them!!!!!! (Little known fact: and unbeknownst to me Uhaul bolts your POD doors shut while you are not using them). It took me 4 HOURS to get in touch with someone to figure this out for me. 4HOURS. Let that sink in. She was a lovely supervisor at corporate. I took a day off of work to move, and I couldn't even move because uhaul didn't bother creating a driver checklist to ensure that the bolts are removed from my PODS. The supervisor credited me $50 whole dollars back! On top of that flattering $50 credit, I had the oppurtunitty to go to Home Depot and pick up my very own wrench to remove the bolts from the pods. It was such a wonder plus experience, surely no other patron will feel this level of corporate commitment from Uhaul. In short I was "given" $50 to buy a wrench to remove a bolt Uhaul left on, soooo not quite a credit, huh? For a move that cost well over $2000, I expected more from uhaul. They have somehow managed to fall so far from expectations that I dare say, I will never use them again. I am a consultant, and will warn my colleagues against them in hopes I can save someone the pain I went though. read more

Booked a unit and truck online and bought a couple of extra boxes. Truck was ready and waiting for me and unit was ready as well. Maria the new manager was PHENOMENAL. She worked with me in every way imaginable. I wasn't sure if my stuff would fit in the unit I booked, she offered me another unit across from it at a rate that I'm sure would not be standard protocol. She gave me bottles of free water, even took a photo copy of my ID because my apt complex holds them during move outs until you return their equipment. Maria made my moving process so easy and took so much stress off of my plate, u haul has gained a customer for LIFE. I will never deal with another company again, this place sets a new bar for customer service. Do your self a favor and try them out read more

this location does not honor the uhaul "buy back guarantee" in fact I've visited 4 locations across Houston and only one location would even considering buying back my UNUSED supplies. use caution when you buy packing materials from uhaul. the guarantee is only at participating locations. very dissatisfied with uhaul. read more