I gave two stars instead of the one because they worked non-stop.
Before the move, the owner was sweet as pie over the phone.
I told him just a few simple things that were important to me in any move,
which was shrink-wrapping of the items I wanted to be done that way, and
how important my fairly new and expensive bed was to me because it was the last gift my mother bought me for my birthday before she passed away. I told him to be very careful with it and not to put it onto the floor - he listened and agreed readily.
But when moving day had arrived, he flipped into major control mode, acting like it was all for HIS sake, and everything had to please HIM - he refused to do the very easy and simple things with some of my items that he had been so agreeable on over the phone about - right in front of me, he put one of the mattresses onto the floor, which wasn't clean that day due to people walking around for days before with me while we did packing preparations. I reminded him about the agreement and like a number of other things during the move, he had an excuse and brushed it off. Both movers were obviously very strong, Mario could have told his helper to keep it off the ground. They only kept the second mattress lifted because I was in the same room and told him if they both held it up it could be done.
There were other issues created by his attitude that day which was upsetting for me, but the point of writing this review is about the bed - not too long afterwards, I discovered the build-in guard that was on one of the corners of the box-spring had been ripped half off - how they managed to cause this damage IF they actually DID put on the mattress cover as per our pre-move agreement.
I tried to give Mario a chance to take care of this to save him having to deal with the Better Business Bureau and called him, but as I figured he would because of his disrespectful and overbearing attitude and behaviors that he showed up with on moving day - he continued with his extremely unprofessional behaviors and yelled at me at the same time I was speaking and falsely accused me of harassing him.
His Mr. nice-guy act over the phone seems to be what he knows has worked many a time to get customers to hire his 2 man company for their moves. Because when he shows up on the day of the move with an entirely opposite attitude, it's too hard for the customer with all the stress of packing and moving to think of sending him away as soon as he starts acting up and trying to get another moving company to come over at the last minute. And that's how he manages to get away with what he does, it seems.
This will never happen to me again because I found out that the legitimate and better moving companies ARE REGULATED:
Do check the Canadian moving companies you're researching whether they federally incorporated - that is, that they are legitimate businesses you can trust with your valuable household items. read more