Okay, so until Costas makes good on their professionalism and dignity as an honest establishment- this review will stay.
I've been here a number of times. The food is good but the service is not. No one is overly friendly. The only reason people go here is because like I said, the food is good and fairly priced. But if you're not Portuguese, you are treated differently than if you are. I'm Italian which is fairly close enough lol. I say this Bc one of the girls I took there IS Portuguese and she was treated better. It could be the language barrier that makes the difference but I don't think so.
So I was here for two hours last week. I bought myself and three girls breakfast. One of the girls bought a sandwich for her mom but paid separately. When the lady rang me up, I was expected to pay so I didn't see the receipt until way after as I shoved it in my purse and ONLY looked at it when I was going to throw it out. That's when I noticed I was charged for the girl's moms take-out sandwich which I confirmed w her that she had paid although I had seen her do it anyway.
I call the restaurant and explain this to them. I get switched from one person to another so I assume the second person I talked to was a manager. It was an older woman. She was RUDE and so NOT for the customer. She thought I was lying even though I explained the whole story. She asked why I waited two days to call and I explained that I only saw the receipt Bc I was about to throw it away. She told me TWICE that I would have to come in and show her who the girl was that rang me up! Now the girl that rang me up was not the one that took my order. I stated that I absolutely would not go in there and point someone out and that was not my position to do so. When I disputed this- the lady literally turned her whole story around and said that wasn't what she said... but it was Maybe she realized how ridiculous that sounded. I said I would go in the next day w my receipt but I would not point out a worker Bc that's so terrible to do to someone. I wasn't going to go in there looking for drama. Either they refund my money Bc they did charge twice for a sandwich (this showing either the workers don't communicate or they are told to rip people off as much as they can) or they can even give me $6.50 worth of food. She said, "We'll see when you get here." Needless to say, I never went there but as you can, I did include the receipt that yes, I still have. I was just so disgusted by the accusatory way she treated me for a freakin $6 sandwich and how I would have to wild goose chase and point fingers at workers rather than be kind and professional and not pass judgement so quickly. If I was looking to rip them off I would've went in there without a receipt and demanded something. Instead I called and had a receipt and I'm sure they have copies of receipts in their records. They could've done some work on their part and saw that they charged twice within a ten minute time period for the same sandwich. Instead, the lady treated me like a liar and was going to make me go in there and prove my case. No way! I just won't go there anymore. That's how that goes.
I really wish the lady would've treated me nicer Bc I love supporting small businesses- maybe they should read the reviews about how rude they treat people and take a closer look for improvement purposes, Bc in Linden, businesses come and go and it's the ones that treat their customers the best that stay- like Big Blues, Grill Diner, the Long standing Father & Son. All examples of businesses that treat or treated their customers well and have went nowhere. Fighting w customers over $6 makes a business lose way more money than that $6 in the long run. Shoot - they could've given me a couple empanadas or even the chicken sandwich that I paid for without ever having and I would've still patronized their establishment and would have a good feeling about them.
There's a review here about a woman who bought steak and the owner treated her sooooo terribly or how people ordered things for parties and the orders were messed up. It's sad but I think we can expect this place to but last forever and maybe then they will learn the in order for a business to prosper, you must treat the customer w dignity. read more