If you know Twisted Root, then you know their stock-in-trade are burgers. The Bedford location doesn't disappoint, and doesn't veer from the regional chain's overall formula.
There are a things you'll need to be aware of before going:
Limited Parking:
Definitely undersized. The site was a former 7-11, so it wasn't big to begin with. Fortunately there is a small retail center on the east side of the restaurant so you can park there and walk if needed (and you will need to during the lunch rush and weekends).
The $8 Burger Joint:
Twisted Root isn't the first to adopt the upscale burger joint idea, but they are one of the few importing this usually urban idea out to the 'burbs. Twisted Root is NOT a cheap fast-food place, nor is it a laid back "joint" like a Snuffer's. A burger, side and a regular (non-alcoholic) drink can easily reach $12.00 per person or more. Order a beer, wine, or a shake, and the price can approach $20 per person. Don't go thinking it is a lower-cost alternative, because it's not. It is easily on par with Chili's or Friday's in terms of cost/person.
Growing Pains:
After over a month of operating, the Bedford staff is still working out the bugs of this location. They are slow at the counter, so the line builds really fast. And since there is only ONE register, so it quickly creates a bottleneck. For some reason, this location still can't do take-out - something they need to fix sooner rather than later. One of Twisted Root's "hooks" is that you're given a card with a star or fictional character's name (Willie Nelson, Jimmy Neutron, etc.). Then you get your food when paged. However, the Bedford staff was painfully unaware of some of the star name and had trouble pronouncing them (it was not a gimmick). There are probably only about 50 different names on their list, so they need to take the time know these in advance.
Lots of Kids:
This location definitely attracts families (hey, its BURGERS, who knew?). While that's not necessarily a bad thing, the place tends to be overrun with kids, especially on the weekends. (And I expect it will be during the summer break.) That means it's gonna be loud most of the time. In nice weather, the kids also sort of dominate the patio area, since there are a few outdoor games to keep them busy. Large families tend to claim to two long picnic-table-style community tables in the middle of the dining area. Go before or after the normal rush and it should be fine.
Long-Term Prognosis:
If they can overcome their opening problems, Twisted Root should do fine in this location. However, they will definitely attract competition in this segment so it will be interesting to see how they respond. The menu is burger-centric, with a few game meat options (and one vegetarian option). That needs to expand a bit for them to avoid being a one trick pony.
Two other businesses have failed at this corner - a Mobil station and a 7-11. Twisted Root can succeed if they address their shortcomings and play to their strengths.
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UPDATE - JUNE 17
One month after my initial review, Twisted Root still exhibits some operational problems. This is specifically due to the bottleneck of a single cashier who takes your order and payment. This is not a good system if that person has to take time to explain menu items (which are pretty much described on the butcher paper menu on the wall). Twisted Root needs a second point-of-sale to handle rush periods.
Having tried a few of the menu items, I'd like to see a bit more variety offered. There is a "burger of the month". Why not do this weekly?
Things might move a bit faster if a build-your-own burger was also offered. I haven't asked, but I suspect any burger can be customized to-order - it could easily be added to the handwritten menu "board".
Parking is still problematic, but there is no easy solution given the physical layout of the site. Expect it to be full at noon and in the evening. read more