Back in Apr 2018, I hired Twin Homes to locate and identify leaks coming into the south wall of my garage. Promised an end to the leaks, I accepted all of their findings and recommendations, paying over $35,000(!) out of pocket for them to tear out, reseal and replace the stone patio deck directly above. On Dec 2019, the leaks returned in the south wall of the garage. Twin Homes denied responsibility, but after I threatened to litigate, they attempted a second repair in Jan 2020 by tearing out and resealing a small portion of the stone patio directly above the south wall. But the leaks reappeared again just two months later. This time, they claimed it was due to gaps in the walls that just needed some $12 Home Depot sealant. So we took their advice and sealed the gaps. After a year of drought, in mid-Dec 2021 heavy rainfalls revealed severe leaking and bubbling in the south wall of the garage again. We attempted to reach them via email, phone and even certified mail, but they flatly ignored us. So in early Jan 2022, we removed a section of the drywall and hired an independent 3rd party inspection company to assess the deck. Sure enough, they verified that the leaks were clearly coming from a compromised deck, noting Twin Home's substandard construction/repair work including failing to completely remove the rotted subfloor (as stated in our contract), failing to seal the deck drains to the gutters, and using cheap sealant not graded for decks among other shortcomings  (see photos for reference). I would like to believe our experience was just a fluke, but based on the recent string of bad reviews and complaints posted on Yelp, Angi.com, and the Better Business Bureau, their poor performance appears to be a growing trend. They're not even a member of HomeAdvisor anymore, even though they proudly advertise an "elite" and "top rated" status on their website. Still not convinced? I checked the license of Twin Home Experts and their front man Joe on the Contractors State License Board(CSLB). Twin Home's is currently "canceled and not able to contract" with a number of citation violations, and Joe's is currently suspended. Per the CSLB, "It is illegal for an unlicensed person to perform contracting work on any project for which the contract price is $500 or more in combined labor and material costs." So here we are -- $35,000, four years, three recurring leaks and countless wasted hours later - and rain continues to dump water and spread mold into the walls of our garage where our now-toddler used to play. A home is meant to be a place of comfort, rest and peace-of-mind, but Twin Homes has taken all those things, our hard-earned savings, and countless hours away from my work and home-life and left my family holding the proverbial bag. Please don't let it happen to you. read more

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Top notch pros. Best service in the market. Totally recommend it. Hope to get rid of rats soon. read more

Sewer/Drain Flies was my issue worsening more every day, even after all my research on the subject, i was still confused on if i should contact a Plumber or Exterminator, until i came across a YouTube video by Twin Home Experts on Drain Flies, Jim quickly responded to my contact request i submitted through their website, i described the issue and was given a clear, step by step quote, i scheduled an appointment just a couple days later, Jim arrived with his team, Jim explained what the process would be and resolved my problem. Its been over a week and no signs of flies. Jim and crew were all very professional, courteous and respectful of my home. They earned 5 stars in every way. read more

The area where Mark claimed the source of water leak was wrong, and yet he does not want to admit it. The website said, "Work is guaranteed or it's free," but that is a lie. I ended up wasting a lot of money. Leak detection was a total failure. read more

Not good. They stole property from my home. I will never hire them ever again. They installed two toilets and did some clean up but my mahogany marble top table, lamp, foot stool, figurines and mirror were all taken. They deliberately took me into my kitchen while my property was being stolen so I could not see what was going on. This happened last August but I'm still so mad! read more

After 3 failed attempts at rodent exclusion, Twin home experts seems to have succeeded at closing off all the remaining hard to find rodent entryways in our house. Was impressed to see them communicating with walkie talkies on both sides of our foundation patching holes. Additionally they were able to locate and pull a nest our babies rats out of our wall and continue to monitor for any remains rats. read more

It's not often that a company exceeds your desperate hope that a home repair job will be done on time, on budget, and expertly executed every step of the way. This was our wonderful experience with Twin Home Experts! We had a plumbing leak in our crawl space--which created a major mold issue, and also damaged the wall and floor of an adjoining room. After interviewing six mold remediation companies, we met with Jimmy from Twin Home Experts. Jimmy's grasp of our situation impressed us--he has a comprehensive knowledge of mold, leaks, plumbing, wall and floor repair, etc. We committed to Twin Home Experts on the spot--and are so glad we did! Carlos Garcia and his crew showed up on the first day and did an absolutely incredible job on the mold remediation. They meticulously wiped down all our furniture, then carefully moved and covered it outdoors (no other company had offered to decontaminate and move the furniture!). Then they got to work, eradicating the mold in the crawl space and interior wall. Carlos is truly a genius at mold remediation. Believe me, you will appreciate his fanatic pursuit of complete remediation, and his keen eyes scanning for any areas of potential future mold! We were also grateful for our wonderful project supervisor, Dalton. Dalton patiently explained every step of the work in detail, and was super knowledgeable about all aspects of our remediation and repairs. He really made the whole process go as smooth and pleasantly as possible. And last but not least, we were very gratified that Twin Home Experts stuck to their original (and reasonable) quote, despite encountering a few unexpected challenges in the course of their work. We feel lucky to have found an honest company that delivers great service and excellent results. read more

I looked out my window and noticed my neighbor had a worker there checking his meter and gas lines, so since I just had a outside gas barbecue installed I wanted to make sure there was no gas leaks. I went to go talk to the worker who's name is Sergio. He checked everything for me from top to bottom. He ended up actually finding a small leak that he fixed. Price was very reasonable and he was very informative with everything. Didn't try to over sell. These guys just picked up a client for life. read more

Twin Homes Experts helped repair our water damage, mold remediation and left our house mold-free and paint ready. They were incredibly quick and efficient in completing the job. They even helped with an additional project in our garage while they were completing the mold remediation work. They are a high quality, trustworthy, full service operation and very connected throughout the home repair industry. I would highly recommend Jim and his team to anyone in the LA area! read more

Sergio came for leak detention and found a leak to double check my contractors work. Shut off that line to make us safe in preparation of repairs. Highly recommended, good guy. Seems very trustworthy based on his help and opinion. read more

After watching some videos of complex sewer drain repairs on YouTube, I called and was connected to Elmer. He was super helpful and he knew his stuff. I got a much better sense of the scope of my problem, and I feel confident proceeding with Twin Home Experts. read more

I called this company for an estimate that I was prepared to pay for, a guy showed up and he said that there was not enough damage in the house to warrant removal that I should keep it clean, we went into the garage were the roof leaks from the deck over the garage and there is a lot of visible water damage, he said that he sees mold on the ceilings near a corner, I explained to him that my wife was diagnosed with Lupus and I have 3 children, he said that he would have a report for me in 3 days with different options, I offered him money ie.. I asked him how much did I owe him for his time and travel cost and he said no not to worry about it, I still tried as I want to be paid for my time and expense. HE NEVER SENT ME ANYTHING, I GUESS THERE WAS NOT ENOUGH WORK FOR HIM TO MAKE THE TYPE OF MONEY HE WANTED TO MAKE!!! It sucks when someone tells you something and they don't follow through with it, nonetheless I found another company that is taking care of things. I am very disappointed, he seemed to be a good person and I was let down. Martin G. read more

I had twin homes do a mater bath, a guest bath and laundry room floor. they were great to work with giving me the pros and cons on the materials I had chosen. I changes some things based on their suggestions and the finished project is gorgeous. Chad, Chris, Tyler and Jerod were all enjoyable to work with and did their jobs well. Thanks for a job well done. read more

Jim and team responded quickly when I called about a bathroom leak. They promptly identified the problem and then worked with our insurance company to ensure their procedures were properly followed so coverage could be maximized. After the work was complete, he took the time to carefully explain what he did and why he had to do what he did. The end-to-end experience with Jim, as well as the billing, etc, was efficient and professional. This is so rare to find that I had to compliment them in this review. read more

I recommend this company to anyone who suspects mold in their residence to avoid the ill effects of prolonged mold exposure. Lara from office support was really helpful! She answered my questions and offered me a mold service in the price range I was looking for. Both she and Alex, the inspector, were really informative and professional in every way. All my questions were answered and I felt confident that I choose the right company. I highly recommended this company's services! read more

I had a remediation requirement and after reviewing a number remediation companies on the internet I selected 5 to provide their remedy along with their estimate. These estimates were anything but uniform and it came down to who I felt offered the best solution. I selected Twin Home Experts not because they were the least expensive as actually they were one of the higher bidders but because their service representative, Dalton thoroughly explained their corrective solution and was responsive when I had follow-up questions after receiving their estimate. I was also in phone contact with Twin Home Experts office personnel and they were attentive, helpful and professional. This homeowner repair requirement can have several unknowns especially relative to the extent of damage and the cost of the reconstruction. Dalton took ownership of the work from the remediation thru to the reconstruction although Twin Home Experts does not actually perform the reconstruction but has vendors....plumbers....drywall, painting and cabinet installers who take over once the remediation has been completed. Throughout this process Dalton was involved and in communication with the vendors. All of the work has been completed in less than one week and our kitchen restored in perfect order. I am happy to comment that my wife and me are very satisfied with the entire remediation and rebuild and highly recommend the services of Twin Home Experts read more

Jim and Dalton were so great. They came in and were so professional and reliable and got our mold remediation done in a timely manner and did a fantastic job. After many mold remediation quotes I knew I had found the right guys to do the job as soon as I met them! They went over and beyond to help us out with everything and I'm so grateful to have found these guys on yelp. Thank you so much guys! read more

We had a mold problem to beat all mold problems and if that wasn't bad enough there was a God awful fungus eating away at the wood structure of the guest room ! .... We tried handymen and other so called experts to no avail. Then a friend of ours told us about the twin home experts. At this point we didn't have anything else to lose and we thought we'd give them a try. These guys were determined and didn't give up until they found the solution. It seems that it was growing from under the ground and creeping up the wood beams. They not only eradicated the problem they also rebuilt that entire section. In the end it was as if nothing ever happened. The wife is happy and therefore so am I. Thank you twin home experts . You're the best! read more

PLEASE NOTE THAT AFTER FIRST POSTING THIS REVIEW I RECEIVED AN ANONYMOUS THREAT ABOUT "MESSING WITH LOCAL BUSINESSES." The owner then called me, after I texted to ask if he had something to do with the phone call, screamed at me to "Shut the fuck up" before hanging up on me...please read the review below and ask yourself if you want to deal with this company. I hired Twin Homes in February to remove black mold from my home. They came twice to remove mold in 2 places (didn't have enough chemicals the first time). I had the first service area inspected and mold was still there so Twin Homes treated the area again when they came back. The owner, Jim Schuelke, treated me like a deadbeat when I hadn't paid the online invoice by 2 pm the next day (I told him I'd pay the next day but didn't specify by what time). I was wary about such behavior at the time, yet still paid that day as promised. I now know why he insisted on getting paid so quickly and was so upset: The black mold returned within a week or so and I scheduled them to come back to fix the issue. Their representative was a NO SHOW TWICE. They refused to give me even a partial refund for a job NOT WELL done and have responded with a series of false accusations to support why they won't refund my money. As an example, after the first no show by their service rep, the rep showed up at my house the next day, UNANNOUNCED and UNSCHEDULED, and sat out in front of my house (not coming to the door for some reason). Because I didn't answer my phone and did not know he was sitting in front of my house (I also, didn't know I was on call to answer my phone at all hours of the day in case they randomly showed up), they assert that it's my fault the service wasn't done. The representative then failed to show up a SECOND TIME but that was again my fault, somehow. Please think TWICE about using this company. read more

I just want to take time to post a review I was feeling helpless in regards to my issue here at the home I live in having to deal with slumlords didn't make it easy when we suspected there was mold I said a little prayer and I was directed by the Internet to twin home expertsI spoke with a woman named Laura who immediately made me feel safe and sound that things would get taken care.Thank you Lauren for all your help read more

We had twin home experts come out for our home plumbing inspection and they were great to work with! Professional and friendly, Elmer was fantastic! read more

Elmer was incredibly caring and professional in dealing with a severe leak in a hose bib. All I knew was water was flowing out and flooding the front of my home. He stayed on the phone with me until ANOTHER plumbing company came out and made sure they didn't sell me more than I needed. I will be using Elmer abs Twin Home Experts for all plumbing needs read more

We had such a great experience with Twin Homes ,from start to finish, and will definitely be using them again. After we called, Jimmy came the following day (on a Sunday), gave us an accurate, fair estimate and we were able to get started right away. He answered all of my many questions and I felt reassured and totally taken care of. We had a leak and resulting mold and we are very happy with the work that was done and the process to get there. All of his guys were also so respectful and followed all Covid guidelines. read more

Sergio was great when he came to service our gas line today and we highly recommend them. They have a multitude of services we will definitely utilize in future! read more

Very quick and speedy with their turnaround time. Were here 24 hours after we requested a swab test. In and out in 20 min. Great service!

They just left our house, and all I can say is that they do excellent work! It was a pleasure to work with Elmer.

Josh did a fantastic job on my new shower surround, and I will definitely be recommending Twin Home Experts to friends and family for any bathroom remodeling projects. Josh provided excellent customer service and was great to work with. He checked in with me regularly on the details of the project to ensure it was done exactly how I wanted, and even referred me to additional contractors for some related work. Twin Home Experts also did a great job with some significant mold remediation and got the project done quickly. Their pricing was very competitive, the customer service was great, and the work was excellent! read more

All-STARs! IMPECCABLE technicians/team, IMPECCABLE diagnostic/solution, IMPECCABLE turnaround/communication. DO NOT listen to anyone who has given less than ALL-STAR to one of the best family businesses in Southern California. I don't typically review unless the service rates impeccable and dont believe these others mindless blokes rating frivolously truly understand what it takes to run a reputable general business. You can count on TwinHomeExperts a trusted team knowledgeable in multi-layered solutions. They have been my Go-To technicians for in-wall plumbing issues, leak detection, mold advisory, grey water/common area pipes issues in a CIDs Common Interest Development Building in the past 2 years. I've recommended them to friends, neighbors, other moms. Last week, I found my vehicle parked underneath the carport pipes damaged in several areas. Because the weather's hot as heck, it's unclear where exactly the plumbing leaks came from while the space along the side of my car also have ugly rusted flooring discoloration. I immediately turned to the Jim-team who's always on-time. This is my 3rd experience. I knew what to expect, which saves me time, money, anxiety, distrust, especially with a young toddler and elderly care during unprecedented social discourse. It turns out 2 leaks on one pipe were leaking discoloring the concrete floors right next to my car (if I parked closer to the lines few more damages would occur for sure), 1 active leak right above the front hood of the car. The last one, although unclear, was a safety issue for the entire building, an on-point advice that I got.  Pipes inside a building needs LA City to permit its safety. Bingo! No oversight, no inspection. Completely didn't think that would matter in this case prior why the shotty pipe replacement didn't seal 100% now slow-leaking onto the wooden shed underneath. A report came out immediately with lots of documentation. This will help me immensely to getting them fixed by the management. Relieved. At this point, dealing with a 3rd set of leaks, I'm just grateful that these technicians are in honest business -- IMPECCABLE ALL STARS in my books. read more

I just had Ruben over to fix a sink issue. It was an intricate job and Ruben was professional, quick, clean and friendly! I will specifically ask for Ruben moving forward. Thank you Ruben! read more

We had a kitchen sink that was not draining. I called Twin Home Experts. Not only did Paolo from Rico plumbing fix the problem, his thoroughness found a drain pipe that was in danger of rupturing. It was fixed and we are very grateful. I called in the morning and they came in mid morning for the repairs. Thank you for sending a technician that was skilled enough to identify the problem. Marilyn S read more