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    Services - Twin Air

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    Recommended Reviews - Twin Air

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    5 months ago

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    16 years ago

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    Jeremy W.

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    10 years ago

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    9 years ago

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    8 years ago

    Twin Air is great, very responsive, knowledgeable and reasonable. We are very confident John our technician. Highly recommed Twin Air.

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    7 years ago

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    8 years ago

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    10 years ago

    This company is the best, dont ever hesitate to call them. Honest, reliable and experienced. 5+ stars!

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    Ask the Community - Twin Air

    Review Highlights - Twin Air

    Jeremy came out and got us back up and running during the hottest period of the Summer '22, which is amazing

    Mentioned in 6 reviews

    Read more highlights

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    F.H. Furr Plumbing, Heating, Cooling & Electrical

    F.H. Furr Plumbing, Heating, Cooling & Electrical

    (707 reviews)

    The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

    So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

    Twin Air - hvac - Updated May 2026

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