My review of Twiddy in Duck is solely based on their check-in practices. I didn't realize how bad they were until I rented from another company and saw how the process COULD be handled. First off, Twiddy views early check-in as a money-maker. I don't have a problem with that, but I can't understand why they won't release the keys until the exact 1:00 pm early check-in time. Here are a few examples from the past 7 years. 1. My family arrives early to beat the traffic and we paid for early check-in. We're told that the house isn't ready and give them our cell phone number. 1:00 comes with no call or text message. I go back into the office (after waiting outside) and the keys are immediately given to me. 2. Same deal - arrive early and provide cell number. This time, I went back in at 12:45 (no call or texts) and the clerk reluctantly gave me the keys with the explanation that it would take me 15 minutes to get to my house so I wouldn't physically be in the house before 1:00. ?#!*##@! Is there a local Currituck County law that prevents renters from entering the house before the exact check-in time? Now I know to keep pestering the check-in desk since they won't call or text when the house is actually cleaned and inspected. 3. Forgot to add early check-in but friends rented a house down the street and they did have early check-in. I was told my house wasn't ready and hung out at my friends house watching for the cleaning crew or a supervisor. No one visited the house in the interim but I got a message after 4:00 PM that I could now pick up the keys. So the house was actually ready well before I received the call. 4. Very different scenario. I had been in contact with the owners of the rental house and they agreed to allow me to rent three days of the week prior to my full week. I called Twiddy to add the extra days to my rental and the clerk immediately pushed me to pay for early check-in. When I explained that the house would be empty from Saturday - Thursday, he gave me an honest reply - "Good point. The house will be ready whenever you arrive. No sense paying for early check-in in this case." When I arrived that Thursday, the check-in clerk told me I would have to wait until 4:00 PM to get the keys since I didn't pay for early check-in. I recounted my conversation with the reservations clerk and added that I had spoken to the owners about arriving on Thursday. Suddenly, the story changed. I was told that a cleaning crew needed to visit the house to check for 'toilet bowl rings' since it had sat empty since the previous Saturday. I calmly asked the clerk if she was actually going to make my family sit in the rental office until 4:00 even though the house was already cleaned. She hastily consulted with a manager and reluctantly gave me the keys (toilet bowl rings and all). I confirmed that I was the only person checking in that day. My experience with other rental companies on the Outer Banks has been quite different. The process went something like this: "Let me check... great news! Your house is ready. Here are the keys. Have a great vacation!" Or sometimes it's "Sorry, your unit is still being cleaned. We'll text you as soon as it's ready." And I actually receive a text BEFORE the official check-in time. I have no issue with paying for early check-in. My issue is with Twiddy holding the keys when the house is ready to go. Why would they aggravate their customers instead of providing customer delight? Instead of talking about all of the things they do right, I'm writing about the thing that ticks me off at the very beginning of my vacation. read more

Our family has rented from Twiddy for 18 years. We would only go with Twiddy because we felt we would get good quality vacation home. We rented a house last month , 1219 Atlantic Ave. and were so disappointed. We rented a place we had been to almost two years ago and we were so disappointed. There significant amounts of visible mold on the ceilings. This was so discouraging because 2 in our family have mold allergies. The people in customer service did respond immediately by sending someone over. The mold was superficially cleaned and we hoped for the best. Turned out to be a mold nightmare. There was staining on the walls in almost every bedroom. That is a good indication of mold behind walls. The ceiling looked patched from water damage. The washer was filthy. The kitchen had taken a beating since our last visit. The sheets were sheer in many spots they were so worn through. There was a huge visible yellow urine stain on a mattress pad on one of the King beds. It smelled of urine on couch in living room. Missing comforter in kids room. I left with several in my family the last day because rain was coming in and mold. Those who stayed reported the rain was leaking through the ceiling. Rain was pouring in the windows and they used all the towels to stop it. And you could hear the water sloshing in the walls. I let Twiddy know this in the review of our stay but never heard a word back. This house is for sale and I let the realtor and Twiddy know of the mold issues. I'd be surprised if they didn't know already. There were bleach stains on some ceilings so apparently someone cleaned something up before...I am so disappointed that Twiddy had this house to rent out. I expected much better from them. I see from these reviews that I'm not the only one disappointed but it's sad because they used to be the best company to rent from. On a positive note, the front desk.people were extremely curteous and friendly and did what they could by sending over two maintenance guys and giving us better sheets and a new mattress pad. But something's wrong that this was even needing g to be done and the moldy house was even rented out. read more

Stayed here for a week, they are very slow to respond to maintenance requests. Even after having one of the guests who knows the owner of the unit contact twiddy directly to speed up the response rate we still went over 24 hours with no hot water. read more

We rented a beachfront house on the Outer Banks from Twiddy. We rented this same house several years ago thru another realtor. It's a great property, well located and well maintained. Twiddy, the management company, was just awful. They made what should have been a fun week a major disappointment. Twiddy dropped the ball completely on the management end. They had all winter to check the contents to ensure they were adequate for 20 people. We had to waste 2 of our 6 full days getting the place up to speed. There were not enough dishes, flatware or glasses. Most dishes were chipped. Cookware was disgusting. Some pots lacked handles. Most needed major cleaning or were just too stained/caked to even try to clean. The upstairs refrigerator did not dispense ice. The downstairs one did not cool. When the service person came, a part of another day wasted, he said the downstairs freezer was so iced up that cold air could not reach the refrigerator. We had to throw out almost all the food we put in it. He couldn't fix the upstairs one. Twiddy's personnel responded well to our spoken complaints but why should we have to go through such an awful experience and lose so much time and have our food spoil when we were paying over $12,000 for the week? We just lived with the thin and, on several beds, short sheets they provided. Even Day's Inn probably provides better towels than the see-through ones they gave us. We compensated on our own for the wands missing from some blinds. We cleared the 6 garbage pails that were strewn around the driveway without comment. Almost all of us needed wi-fi but all we got was a terrible community-shared wi fi system which most of the time we couldn't get on. The Twiddy phone rep said the house should have had its own wi-fi but couldn't locate it in her records. Their website specifies that the house has wi-fi. When we rented this same house several years ago it was managed by another firm and we had an outstanding experience. Twiddy took a good piece of the rent we paid but clearly wants it all to go to their bottom line. Shame on you Twiddy for ruining our vacation. I sent these comments to Twiddy by email and got a reply saying how delighted they were with their employees' responses to us. They also offered us a $50 coupn toward a future rental from them! Sorry Charlie. We won't use you again. read more

We've used Twiddy in years past for our OBX vacation house rental. This year was no exception. As usual, it was a smooth and painless process - from reservation, to check in, to check out. I guess one gripe would be the towels and linens they provide (through a contractor) with their rentals. They're pretty low quality. Even though the homes they rent are advertised with towels and linens, you should bring your own. read more

Rented a 4x4 house 8/11-8/18. House was Sea Forever, decent house. Issue was that a rotten egg smell started coming from the water on Day 4. So bad it caused people to gag. No on was showering. Called Twiddy but never heard from them. Sent an email after vacation and again no response. Love the area, but for the money we paid I expect more from Twiddy when there is an issue. read more

I recently stayed in V12395 "Buffet's Beach" on the 4x4 portion of the beach and this was my first experience with Twiddy. My sisters have used this company before and raved about customer service. Unforntunately, this wasn't our experience. The house we arrived at was dirty from the kitchen utensils to the floor in the family room which after two days smelled like bug spray. As we had a crawling child this was a great concern. In addition, we had a bed break, two tvs fail which required service calls. My biggest complain was the fact that although the house advertised pool heat, we found out from a service guy that the pool heat had stopped working before we even checked in and we didn't find out about the pool issue until we arrived at the house and eagerly went out to test out the water, hoping for an evening swim. Twiddy never said a thing during our check in process about the pool. During the multiple calls to get this fixed, as it was mid-may and we rented a house with pool heat so we could enjoy the pool, we were told someone would be out someone would be out, until Wednesday afternoon (we checked in Saturday) we were told that the heat wouldn't be fixed before we left the following Saturday. A local repair person told us he'd given an estimate "weeks ago" to Twiddy as the entire unit needed replacing and never heard back. Between the filthy house, especially the kitchen/family room, pool heat response and repair issues, we won't be using Twiddy again. Village Realty OBX had a better track record with us! read more

I just returned from a week at a Twiddy home and it was truly a dream vacation. Twiddy & Company greeted us when we arrived and provided us with all of the necessary information for a great trip. Twiddy & Company makes planning your vacation easy from the minute you start your research. Their website is incredibly user friendly making it that much easier to choose your vacation home. Best of all, their hospitality and service really makes you feel at home the minute you arrive on the Outer Banks. I've been home for 4 days and I'm already thinking about planning my next trip to the Outer Banks through Twiddy & Company. I miss the beautiful beach and the amazing mansion on the water! read more

This is probably the worst run rental realtor I have every experienced. We rented a house, on the beach, 10k for the week. Arrive, there are window air conditioners in the windows because the main units are not working. The house is 80 degrees, the theatre room is 85 degrees and unusable, 2 of the 5 bedrooms are in excess of 80 degrees and unusable. Yesterday, 2 guys show up to remove the window units and claim the main units have been repaired, they have not, we sent them packing. For 2.5 days we have been trying to get someone from TWIDDY REAL ESTATE to return our calls, 3 text messages, 2 actual voice calls for a manager, zero response from anyone. We staying at Ohana Cabana and can assure you that if you are planning on staying in Duck, 1. don't stay here and 2. FOR SURE DON'T USE TWIDDY!!!!. We've rented beach houses for years, this is positively the absolute worst experience ever. Today is day 3, still no functioning AC....ridiculous. read more

Service with this company was terrible. I would never use them again after they promised us a house and then decided to give it to another group read more

The water smelled like shit and was dark collored. The cleaning people hadn't even started cleaning up from the guests before when we got there. Fridge wasn't working and took 2 days too get fixed. Overall the only bad experience I've ever had in outerbanks. Will never stay with twiddy again. read more

I have been fortunate enough to have been able to rent a Twiddy home in the Outer Banks the past two summers. I am from the west coast and had never heard of the Outer Banks and boy was I in for a surprise. The Outer Banks is amazing and Twiddy is the icing on the cake. The house we rented was truly amazing. We rented an oceanfront home that was perfect for our group of 11! The house was tidy and had everything we needed for the week. I also have to cheers the Twiddy staff. They were extremely helpful, knowledgeable and friendly. They really made the trip a breeze! Thank you Twiddy and the Outerbanks!! read more

We've rented 5 times from Twiddy. The service is excellent all the time. They are professional and easy to deal with. They have a great selection of properties. read more

THE 5 STARS are to get your attention. Anyone who is checking here to get info on Twiddy and whether or not to rent from them, PLEASE SCROLL DOWN to the unrecommended reviews because that's where the TRUTH lies. Seems if you rate them with one star and post your review, you get booted by the software, go figure. read more

4th year in a row for us in Duck. You would think for 8,500.00 a week for a beach house, they would clean the patios and decks. Ours is literally covered with Spiders and bugs. Not just the normal few but I counted over 100 webs on our decks and balcony. The pool pump can't keep up or it's broken but that basically keeps our kids out of the pool for the final few days. Very disappointed in them. They should have a quality checker and someone to tell the owners of the house to keep it in better shape or remove it from their listings so others don't get this particular house. read more

The house location was great, as was the layout, but the property was in dis-array. The "seagull" home was in need of some repairs, such as the window in the bedroom leaked a lot of water inside the house after a rain storm. The living room furniture was really outdoor patio furniture. The home was not clean, the bathrooms were disgusting and the counters still had the coffee rings from the previous renters on them? The toilet seat in one bathroom was completely unhinged. There was garbage outside in the sand in the driveway; just neglect by the Twiddy caretakers, which is sad, as this could be a great rental property. I'll spend my hard earned dollars elsewhere. read more

Made the entire renting process simple. House was great, will use them again.

It took a complaint with the State of North Carolina Department of Justice to even get a minimum amount of consideration. It wasn't enough but until the State Justice Department got involved they wouldn't even return email or phone calls. read more

We rented a house in Corolla, it was an absolute disaster and the management was rude, not helpful and could care less about how dangerous and poorly maintained the house was. Little babies waking up with crystallized white flakes stuck to their whole body and scalp. Nearly an electrical fire from a blown out water heater, such a disgusting house. Sarcastic managers, they have to be on the end of their rope dealing with all these issues day in and day out. Use someone else. read more

Terrible experience this year. House was a mess, washing machine didn't work, house wasn't cleaned before we checked in, outdoor grill side burner didn't work, wasps kept getting in the home due to numerous screens being ripped or not installed properly. 2 TVs didn't work. Sliding door leading to pool and outside didnt lock. Called Twiddy on day 1, no response. Went to Twiddy office on Day 3. Nothing was fixed for the entire week. read more

Take 2 at the Outer Banks for 2011. Even more perfect than the first which is hard to imagine. Echapper Belle (e180) is absolutely gorgeous, spotless and thoughfully designed. Bring on the double dishwasher and ice maker! It was quite spacious - everyone had their own space - no bumping up against anyone in this house. Check-in was a breeze and we were there in the house in a matter of minutes. We were soon walking on the beach where we found more star fish than people. Saturday morning brought blue corn pancakes with lavendar cream on the deck (brilliant idea to challenge the guys to a weekend food throwdown and assign them breakfast!) and abundant sunshine. We stayed outside all day - reading, walking, shelling and enjoying the hot tub. Fresh flounder spoiled us at the end of a great day. Twiddy, thanks for another amazing weekend! read more

Twiddy doesn't even deserve one star. My friend hosted her wedding at "The Dream" on Corolla. We got there on a Sunday; the wedding was set for Friday. The bride began calling in problems as soon as we got there, yet within that entire week Twiddy was unable to fix almost anything. When we got there, the house was completely trashed. Piles of garbage and cigarette butts greeted us at the front door and all around the house. The house was infested with flies and gnats. There were cobwebs and dead bugs in the corners on the ceiling, in the light fixtures, on the windows. The faucet in my bathroom CAME OFF IN MY HAND when I tried to turn it on. (Twiddy's handyman said that he would be unable to get it fixed in time, even though there were still five days until the wedding). The water in the entire house was BROWN. We called this in on Sunday; they were still trying to fix it on THURSDAY. They then shut off the water for the whole house an hour before the rehearsal was set to begin. Twiddy had been told in advance that we would be preparing both the rehearsal dinner and the wedding reception dinner at the house. Despite this, when we got there, the outdoor grill was broken, as was the stove. The ice maker was broken as well. The bride had also been promised enough silverware etc for all 80+ guests, yet there were only six forks in the entire house. Twiddy did not fix any of the broken items except for the stove. (They did send someone to use a leaf-blower to the piles of trash outside, and they brought over bagged ice. While they did send a different handyman over to look at each broken appliance, none of them actually fixed anything.) Truly a shameful way to run a property, especially one that rents for thousands of dollars a week. Disgusting. I'm so sorry that my friend had to have this experience on her wedding. read more

ABSOLUTELY THE WORST! Our family spent hours reviewing Twiddy properties for a holiday in May 2017. We finally made our selection. On 7/20/16 we completed the form, sent our electronic deposit and received confirmation that the rental was being held. Less than 24 hours later, it was gone. When I finally reached an agent I was told that owners have the right to remove the property from availability until "October or November." Additionally, they offered no other recourse other than to simply trust them that it would not happen again. We live in Michigan so I'm grateful that we did not purchase airline tickets for our group of 10+. I will never consider this company again and I strongly recommend that no one else does either! read more

I am a bit torn about this review. First, Duck is an awesome town to stay in within the Outer Banks. B606 has a great location between the sound and the ocean and within walking distance of Duck and it's shops. The house is maintained and has all the amenities you need - pool, hot tub, washer/dryer, pool table, tvs, beach chairs, gas grills, lots of space and generally clean. That being said, I felt a bit led on as the pictures of the pool did not match the reality. The liner has a stain and there is a leak in it so the pool had to be filled daily. There was construction around the pool on our arrival day without prior notice. There was rubble and was unsafe for young kids. Luckily, I got on the phone with Mary from Twiddy who called for the construction company to arrive first thing in the morning to clean it up (which they did very nicely) and for the pool company - Caribbean Pools & Spas (Elizabeth is so nice and accommodating and had the pool cleaned at least 3x during our stay) - to come and clean in the morning. There were some other minor issues that Mary fixed for us (the cleaning vendor left the linen bin messy) but my husband had to fix the router/modem problem. These aren't issues with the owner but with Twiddy itself. If their business is to manage the homes, then they need to have tighter quality control and ensure that they are checking after their cleaning vendors as they left some clear dirt on the table and dirty towels on the deck, ensure the wi-fi works, light bulbs are changed, etc. Note that I was very happy at first with Mary, a manager, from Twiddy helping me but as I tried to get in touch with her after the first day, she stopped calling me back despite leaving 3 messages. Twiddy also need to post updated pictures. Be extra careful when looking at the pictures. Overall, had a great time. read more

Steer clear of Twiddy and Co and especially Pelican's Nest. This company no longer provides the professional service they once provided. We have rented the same house, Pelican's Nest, several times for the past ten years or so. Our rental last July was a disaster. When we arrived, the A/C wasn't working and the temperature was 90 degrees on the third floor where the kitchen, dining and living rooms are located. We had to call Twiddy several times over a period of four days and of course, they never answer, one must leave a message for them to call back. They returned my calls during mealtime or when we were at the beach or pool. There were HVAC men coming in and out of our house for 4 days during the COVID-19 pandemic! We lived with 90 degree temperatures on the third floor for four of our seven days before they finally installed a new unit. The fourth day there were HVAC men going in and out of our house nearly all day long during the pandemic. This debacle completely disrupted our right to quiet enjoyment of the property. I had to be inside the house each time a repair person came to the house and the entire time the day the A/C was replaced. The cost of this rental was over $13,000. and Twiddy offered us $500. for our inconvenience. read more

Just returned from our 1st family trip to Outer Banks. Had never used Twiddy before but I'll never use anyone else again. Their customer service is outstanding! When I left a non-emergency message on their emergency only phone line it was answered and dealt with promptly. When we had difficulty with my elderly mother's ability to use the non-handicapped bathroom facilities we were loaned apparatus by a staff-member! Courteous, prompt, caring and wonderful! read more

I should have known from the first day when we tried to check in early and weren't able to, that they were full of it. It wasn't because we couldn't check in early; I get it, the house must be cleaned and serviced, but because they led us to believe there was a chance. We stayed at Scooby Dune. For check in on Saturday, nobody came to look at/service the pool until Tuesday. Many things were out of order, dirty and unkept. To be more specific, the refrigerator didn't work the whole time we were there. We called to request service and they tried to pin it on us saying we must have set the temperature too high. 6 days later, everything was as warm in the fridge as out of the fridge. The grill, of all things, at a summerhouse, beach vacation was out of order. They did come to look at it but didn't fix it. The bed in my room was extremely uncomfortable. There was a lovely volleyball net in our backyard which would have been nice to use if there wasn't 4 foot high reeds growing in the middle of it. Bushes unkept, deer and even a fox were spotted and I imagine ticks close by. Fine, the latter is nature and I love it, but I can't help think if it were better kept the animals might not be so attracted to the area. Our bathroom was filthy, sink clogged from the first day and it smelled like urine. No, it wasn't us. The positives are a well stocked kitchen for the most part, minus the missing blender lid, and proximity to the beach. I don't know what other rental companies are like in the area, but do your research folks. I would not use Twiddy again. One more thing, I left earrings in a drawer within my bedroom. I understand the reality of never seeing them again, but if the cleaning company did a thorough job and returned them as they should, I might have them. Even worse is that I called 3 times within 2 weeks to inquire with the promise of a call back. 3 weeks after vacation I'm still waiting for a definite "we have them or we don't". read more

Needed a last min. rental for spring break getaway in Duck. From web site browsing to check out Twiddy & Company was great. It is obvious customer service is stressed company wide. They have earned my loyalty. Thanks for making it easy.!! read more

Very disappointed with the condition and cleanliness of our Twiddy rental last week. Ants,spiders, urine smells, beds made without changing sheets and many other deficiencies. Five contractors visited the house during our stay. Twiddy gives good lip service but what we were looking for is a clean house in good condition which Twiddy failed to deliver. PS Never heard from Twiddy about this posting 4.27.12 read more

I used Twiddy for years and can't recommend them enough. They have amazing houses and their customer service is top notch. When I have had even a minor issue, Twiddy had someone come right away. Checking in and out is super easy. You can't go wrong with renting from Twiddy. If you want to be closer to Nags Head, go for something in Southern Shores, but downtown Duck is nice and Twiddy has a ton of houses near there. read more

Twiddy is easy to search, easy to filter what you need, and very clear about their properties. Very happy to have rented with them this summer. read more

Forewarning about Surf's Up rental in Schooner Ridge, Duck through Twiddy. Most of the view on the top floor is not the ocean, but the community pool and Schooner Ridge renters. There is NO view of the ocean from the bedrooms. Insufficient and flat pillows, some with urine stains and without covers. The blankets provided in 2 of the 4 bedrooms are uncomfortable and felt like paper. The kitchen cabinets and drawers were completely disorganized during our stay last week. Pots were not kept with their lids, dishes and containers were separated from their sets and covers, grilling utensils were mixed in with everything else, the blender base was in one cabinet and the top in another. So plan on spending extra time looking for stuff even to make eggs in the morning. The fridge was not cold enough, our ice cream melted the second day in the freezer, and the refrigerator in the TV room did not work. One of the bathrooms with the jet tub had drainage issues and mold rust around the toilet, and sliding doors that jammed. read more

We're currently staying in a Twiddy rental and disappointed doesn't even begin to explain it. We arrived at 0330 and although the easy key retrieval was nice it just went downhill from there. There was a pile of old dog poo waiting for us at the back door, and the house reeks of urine, likely from the dirty Berber carpet that hasn't been cleaned for awhile. The bedding was so dirty with hair and food stains that we took it off our bed and grabbed the one in the cwhich, which was also dirty, so we just turned on the fireplace and slept under the sheets, which were probably also not clean but we were left with little choice. Our daughter's bathroom was filthy. The shower curtain is so nasty and slimy that we took it down and bought another one for her to use. We'll be sure to put the old one back up so the next guests can enjoy the Twiddy hospitality. The kitchen hadn't been cleaned in ages. Dishes in the dishwasher upon our arrival, dirty trashcans, broken range which they replaced after we brought it to their attention. Had my son try to vacuum behind the range once they removed it as I knew it would be nasty, but wouldn't you know the vacuum didn't work, just spewed dust and dirt out the back end so we ended with a dirty mess in the kitchen. It'll go well with the dried up coffee stains, food, and other junk on the kitchen cabinets and counters, and with the old appliances. The heat isn't working on the middle level, the couches in the living room have crusty, dried white stuff on them, and the vases have candy wrappers in them, another welcoming gift I guess. In the crack at the head of our bed there's an M&M and dead moth for our viewing pleasure, and dirty doors and light switches everywhere to make you feel right at home...somewhere. My husband said "it's like 75% housing living and 25% camping" because of all the dirt we have to deal with. I honestly think it's the other way around. There are so many issues with this house as it hasn't been maintained or deep-cleaned in quite a while. We're going out now to buy everyone house shoes and some disinfectant. Nice to spend your vacation cleaning someone else's house and bedding! It's a beautiful area with easy beach access, dolphins,and wild horses, but it's not a vacation when you have to worry about what you're touching at every turn. It's obvious they only made the beds, didn't bother to wash the linens, and did a miserable job of "tidying up". Although we plan to come back next year we will definitely not rent through Twiddy again. read more

We've rented with Twiddy five times and each time has been exceptional. The properties are well maintained and fairly priced. If there is a house issue (one burner not working on stove, for example) they are very quick to respond (2 hours, in my experience which is pretty fantastic). They have a HUGE range in properties and price points which is very helpful. When we had a dog, it was also nice that there were not extra fees charged for having a dog. The staff is responsive, friendly, knowledgeable, and personable- everyone from the maintenance staff to the check in staff to the online/phone staff. read more

Stayed at Pine Island Beach Club. First class all the way, service was fantastic and any issues were handled immediately. Nick was great . I would highly recommend Twiddy to anyone who is searching for a beach home. Been coming for the last 16 years and this year was truly special. read more

We have used twiddy for our beach homes for over 8 yrs and each time it has been seamless..always a great experience and a very nice home to stay in. We hav e tried the rest,and for the last 8 yrs we have used the best company in the outer banks read more

I rented a house in Corolla for my daughter's wedding, having heard prior to renting it that Twiddy was not dependable about service issues we might experience during our stay. However, the house was the perfect house, and we had looked at 100's, so i gambled. Many issues were NOT handled as professionally as I would have expected from such a large company during the 11 months prior to my daughter's wedding, but the day we arrived in Corolla, 6 days before the wedding, it appeared all was well. The house was clean and spotless left that way by the cleaning company Twiddy provided, the yard was gorgeous in front...around the pool where the cocktail hour was another story. I spent an hour of my own time pruning rose bushes that hadnt been touched in years. The pool service arrived to clean the pool that day as they do every sunday, and to our surprise, the carpet company came to clean the carpet that day as well...something they do every week as well. I was impressed. I do want to point out here that our family had rented three houses on same street to cover the majority of our very large family. And our house was going to be the go-to place most of the week. Right off the bat, the icemaker in the MAIN refrig where we all congregated was broken. Also, I had difficulty with the wi-fi which was important because I needed to stay in contact with my office. The check in people at the office in Corolla - about 4 houses away literally.....were FABULOUS..I cannot say enough NICE things about everyone in that office. THEY were INCREDIBLE. Immediately they sent someone to check the wi-fi,. And they brought me a cooler with 20 lbs of ice. The NEXT day, the owner of the house showed up to look at the refrig and promptly told me the cleaning service had turned off the icemaker. I bought that story like a dummy. A day and a half later we still had NO ICE on the main level where we all congregated, and i called to complain. I was told that the owner would send someone to check it....which they did and determined it was broken and needed a part. I was led to believe they would get that part immediately. But of course they didn't.. The next day when I called to ask when the icemaker would be fixed, i was told the owner was going to order a part...and of course that meant how many more days would it be before this was fixed? I was FURIOUS I had 40 people coming to dinner that night, and I was offered more coolers of ice...so more people could trip over them and cause more of a mess in the kitchen. I would almost bet money that that icemaker had been broken for a much longer time and othres just put up with the ice delivery. I was not that nice. I had two dinners in a row with alot of people coming, and I did not appreciate the lies I was getting from TWIDDY. Eventually one of their Customer Service people called to try to placate me with a line of bull a mile long. SHE WAS OBNOXIOUS. If that is Customer Service never ever rent from Twiddy. Admittedly, I was not happy and I did tell her i was advised never to rent from Twiddy. At that point instead of saying something like, "Well, hopefully we can get this fixed and regain your confidence", she very rudely said, "Well, why DIDNT you rent from someone else?" How do you like that for professionalism? Someone needs to be trained better in true Customer Service, and that little smart mouth should be fired..I think it was finally late on Day 4 when the refrig was fixed. The rest of the week went well......I think on Day 5 we finally had ice out of the ice maker. The other issue happened at the reception, and this is probably could be the most blantant issue of disregard. The house has a honeymoon cottage separated by the main driveway.....and there is a boardwalk type walk to the cottage from the driveway surrounded by VERY HARD and POINTED rocks. It looks pretty. However, there is NOT proper lighting to see this walk at night. We all looked everywhere for lights including the workers who installed the tent for the reception, During the reception, my 86-yr old sister in law asked if she could see the inside of the house; she was interested in renting it for her family next summer. I had raved about how much we liked it, and she was eager to see it. We did NOT see that darn boardwalk in the dark; I tripped wearing the gown i wore for the wedding, and fell head and hand first across that wooden plank walk into those pointed rocks. She tried to catch me and in the process she fell too. She had just finished rehab on her hips two days before and she fell into the rocks on her hips. If this isn't a liability and cause for a lawsuit, I don't know what it. I have reported all of this to Twiddy, and have not had a letter of apology or concern. So that should tell you how much they care about you, once they get your money, The wedding was gorgeous and I loved the house; management left much to be desired. read more

Have rented through Twiddy for 4 years now and couldn't be happier! They always go out of their way to make sure the customer is happy with their stay no matter what it takes! Past trips we have stayed in Sept, the end of the "busy season" and have had some issues with larger items such as projectors or home entertainment systems. They have always done everything possible to get a service contractor out to resolve the issue in a timely manner. Even if it means installing new gear. Looking forward to our 5th year in 2012 with Twiddy! read more

Everyone at Twiddy was very responsive and helpful. We had a great experience at the house we rented in Southern Shores. A couple of things needed attention at the house, but a maintenance person came out very quickly. It was very helpful that my brother could pick up the information on the house, including the lock number code, early in the day before we arrived. The house was exactly as it appeared in the pictures. We were very pleased with everything! read more

We rented in the Outer Banks for the first time this year and found Twiddy through an on-line search. We were very impressed with the ease of booking the house and the clear communication with Twiddy. Even better, they had anticipated our many questions upon arrival and had many helpful documents for us. They had also worked with the homeowner to make sure that the rental experience was a good one. We will definitely use Twiddy again and we highly recommend them. read more