My fiance, his family, and I were regular customers of Tuttle Cleaners. I say past tense, because due to my incredibly unpleasant experience this morning, we will all be taking our business elsewhere.
I purchased a maxi dress for a family friend's wedding. It came in two weeks ago, and I tried it on but it was just slightly too long. I took it next door to Tuttle's Cleaners to be shortened the next day, tags still on. I picked up the dress last week right before we left to travel (driving) to the wedding. I left the dress in the bag thinking, it's not worth trying on again, because if it's not short enough still, I have to wear it anyways.
We get to the hotel and start getting ready. I the dress out of the bag and put it on, and there is a clean slice across the top of the fabric (very clearly from scissors, not a tear). I was annoyed. I also noticed it RIGHT away because it was in my line of vision. Luckily the dress had another layer under it, so I could get away with wearing it to the wedding. When my family saw the dress, they said to go back and let the cleaner know the dress was brand new (it was), with tags (it was) and therefore it was definitely a mistake they made. Which would have been fine.
I went into the cleaner this morning and mentioned the above, that I ordered the dress brand new and had never been worn. I had actually tried the dress on once at home when I bought it (to notice it was too long) and there was NO tear on the brand new dress. She looks and giggles and says "it wasn't us, you must have done that". I responded that my dress was brand new and it was not me, I would have noticed, and the cut is clearly a clean scissors cut. She looks again, and says "You did it. Not us". I paused for a minute and she says "So what are you going to do? Are you going to have it fixed?". I was annoyed and just said "Elsewhere".
I recommend driving anywhere else for your dry cleaning and any alterations you may need to your clothing. This was a terrible customer experience, and could have been solved quite easily. If the dress was not brand new, I wouldn't be positive it was them, but it was, and I am. None of us will be returning here. read more