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    Recommended Reviews - Turners Rock

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    1 month ago

    The whole experience was excellent! All our questions were answered and my parents were treated so kindly.

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    10 months ago

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    4 months ago

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    Ask the Community - Turners Rock

    The Gardens Assisted Living and Memory Care

    The Gardens Assisted Living and Memory Care

    (6 reviews)

    Review of The Gardens Memory Care…read more Parent with a diagnosis of Dementia of Alzheimer's type was there just under 6 months when they requested we find another facility. This was due to increased falls and cognitive decline resulting in mobility issues. We were informed the facility was not staffed to provide walking assistance or wheelchair transfers. We were advised to apply to skilled nursing facilities, but several rejected our request since there are no health issues other than dementia that require skilled care. Administration promised to help find a new facility. However, it became apparent that their "help" was only sending out more referrals to other skilled nursing facilities with no regard to ratings or location. During this process, parent was suddenly moved to a different room with no prior notice. We expressed concerns that this was not in the best interest since we would be relocating to another facility soon. Our concerns were dismissed and the move occurred in less than an hour! This was a direct violation of patient rights of having a written notice before changing rooms or roommates. On the positive side, the CMTs and aides were extremely kind and attentive. These providers were expected to care for residents' needs, dispense medicines, unlock door for visitors, take phone calls, plate food that was sent from the Assisted Living side, serve meals, and clean up. Often there were only 2 people on the floor to do all of these tasks. Needless to say, there were times meals were late due to lack of help! Bottom line: This is Level 1 Memory Care, so as disease advances, they are not equipped to handle the decline. Administration talks a good talk, but it pretty much ends there. While we recognize this is a business, we believe better communication and understanding toward patient families are necessary. The staff members who care for residents are compassionate and positive. They bond with residents, and it is apparent they truly care about them. Staff deserves a 5-star rating, but the overall facility rating is lower due to administrative decisions.

    I do not currently have a family member here, but was graciously afforded a tour today. It was a…read morevery clean and well laid out apartment complex with a nice common dining area, a nice library for the residents, a cute little Coke decorated ice cream dining area, and a nice common area inside for activities. I was very impressed and will definitely put this independent living home complex at the top of our family's list to consider and learn more about. Thank you to the associate that was so kind and gracious to show me around. This is such a big decision for a family to make and you sincerely made me feel that each resident is important there.

    Turners Rock - assistedliving - Updated May 2026

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