Review of The Gardens Memory Care…read more Parent with a diagnosis of Dementia of Alzheimer's type was there just under 6 months when they requested we find another facility. This was due to increased falls and cognitive decline resulting in mobility issues. We were informed the facility was not staffed to provide walking assistance or wheelchair transfers. We were advised to apply to skilled nursing facilities, but several rejected our request since there are no health issues other than dementia that require skilled care. Administration promised to help find a new facility. However, it became apparent that their "help" was only sending out more referrals to other skilled nursing facilities with no regard to ratings or location. During this process, parent was suddenly moved to a different room with no prior notice. We expressed concerns that this was not in the best interest since we would be relocating to another facility soon. Our concerns were dismissed and the move occurred in less than an hour! This was a direct violation of patient rights of having a written notice before changing rooms or roommates. On the positive side, the CMTs and aides were extremely kind and attentive. These providers were expected to care for residents' needs, dispense medicines, unlock door for visitors, take phone calls, plate food that was sent from the Assisted Living side, serve meals, and clean up. Often there were only 2 people on the floor to do all of these tasks. Needless to say, there were times meals were late due to lack of help! Bottom line: This is Level 1 Memory Care, so as disease advances, they are not equipped to handle the decline. Administration talks a good talk, but it pretty much ends there. While we recognize this is a business, we believe better communication and understanding toward patient families are necessary. The staff members who care for residents are compassionate and positive. They bond with residents, and it is apparent they truly care about them. Staff deserves a 5-star rating, but the overall facility rating is lower due to administrative decisions.

I do not currently have a family member here, but was graciously afforded a tour today. It was a…read morevery clean and well laid out apartment complex with a nice common dining area, a nice library for the residents, a cute little Coke decorated ice cream dining area, and a nice common area inside for activities. I was very impressed and will definitely put this independent living home complex at the top of our family's list to consider and learn more about. Thank you to the associate that was so kind and gracious to show me around. This is such a big decision for a family to make and you sincerely made me feel that each resident is important there.

My mom had gone here for rehab. I was never so disappointed in a facility in my life. Not only was…read moreshe worse when she checked herself out, then when she went in. While she was there she was not eating and sleeping for two days. If I was not there to push them to do anything, the testing would not have been done to find out that she had Ilias. Thank goodness it was discovered in time. She was put on an antibiotic, otherwise it could've been pretty serious. Then a few days later, she got Covid and pneumonia and had to go back into the hospital. When she returned there from the hospital she was pretty much put in a room, and really did not get much care. She would ask to get her depends changed and end up sitting in her dirty depends for two hours before anyone would even come and do anything. She had no energy, and could not walk or stand on her own. At this point, she had been going through everything she was going through for eight weeks. She needed help to go to the bathroom. The staff member just pushed the wheelchair to the door and told her to go ahead. My mom asked for a boost and the girl said I'm not hurting my back to help you and left her there. So she could not go to the bathroom. Thank God, I surprised my mom and showed up for a visit that day, because I live out of state. I ended up having to help her to the bathroom and when we got back near her bed, she fell. That same staff member came in and said why didn't you ask for help. That's when I went off on her. She told me she was given the wrong information about my mom's abilities and said that she was giving her tough love. I'm sorry that is not tough love that is abuse. It is Unacceptable to treat, elderly people the way that some of the staff members there treated her. I noticed when I was there with her that she got treated a little bit better. Funny how that works. I used to do that kind of work and I know you don't get paid that much. But if you hate your job that much then go do something else. Because people should not get treated the way that my mom was treated in this facility. Don't get me wrong. There were a few really awesome people that work there. But the majority of them should not be working in that type of facility. I would not send my worst enemy there for care.

The staff at Glendale Gardens is as caring as you will find. My 94-year-old Uncle lived in their…read moreindependent living apartments for over 8 years. Rhonda, who oversees the apartment residents is amazing. Also Tina in housekeeping always is willing to go the extra mile. They understand how to work with the elderly. My uncle also had a stint in the rehab unit, which is excellent as well. Now, unfortunately, he is in hospice on the nursing home wing...but the entire staff is outstanding. The atmosphere is warm and homelike. Unlike the skilled nursing facility that my mother-in-law is in Illinois which is sterile and sad, Glendale has something going on for their residents all the time...there are multiple areas for activities and chatting. The connections between the staff and the residents is authentic and loving. They have a tough job...but 99% of them seem as though this is not a job---but a calling. Whether I'm talking to the Director or to the nurses or housekeeping staff...they all do everything they can to make the residents feel loved. I appreciate how insightful they are and how they are empowered to make suggestions and share ideas on how to make life better for each person. They even let me bring my dog in to visit---allowing him to sleep with my Uncle and visit the other residents. Can't say enough good things. And...even better, is that they are one of the less expensive options. If you are struggling with where to take your loved one---Glendale Gardens is the place to go!

Sutton In-Home Senior Care took care of my mom with Alzheimer's, for 3 years. Brooke is very…read moreprofessional and really cares. The entire staff is so nice and very helpful. The two caregivers we had were the best. They took such great care of our mom. I would definitely recommend Sutton to a friend.

I cannot find the words to even describe our horrific experience with Sutton. Full assessment done…read more Told they had qualified staff, they did not. I had to train them ALL. Staff slept during shifts, damaged personal property (even that attached to physical body) and then Sutton pulled 24/7 care with 2 days notice. 2 days not 2 weeks! One aide even accused patient of being a perv. Thank God for cameras as I determined not the case. Brooke is nice, but clueless. Same for Paula who is disorganized and dishonest. Julie was always nice and pleasant. Sean, well he's ..... so beware. I asked for "in writing" when and why they cancelled services (I have verbal but want it in writing). They will not give it. No accountability. Good luck but I wouldn't trust my anything to them..not even a stranger. I hate that I have to even give them 1 star. To future aides- don't sign the non compete or if you do make sure they compensate you well for signing it. They like to prevent their employees from making a living but cut their hours as they see fit.

My husband was recently at The Maples for 3 weeks having rehab. We could not have had a better…read moreexperience. EVERYONE there was so great. Friendly and always ready to do whatever you needed. The physical therapy staff was outstanding. We recommend this place highly. Gwen and Wally Hager

the service sucked i would not recommend this place to anyone! the food sucked! staff sucked!!read more

My experience was poor, I was a dedicated worker, loyal, always did my job, and went above and…read morebeyond, just to be replaced by fools who have destroyed the integrity of housekeeping remember when Willow healthcare facilities are dirty it's because they choose for them to be dirty they could have been clean but they wanted people that didn't clean because then they wouldn't have to pay them as much. The nurses the CNA the na's are all fantastic and they work so hard but the housekeeping departments have failed and it is only because of main management of the facility oversight and they are the only ones to blame. Willow healthcare corporate is the main problem when it comes to running these facilities because they know who to hire to take care of the people but not who to hire to take care of the building.

My uncle moved into this facility a couple of weeks ago. I was thrilled to finally be able to go…read moreand visit. The first thing you notice is how nice the facility is. When you walk in it smells clean. A lot of times facilities smell strongly of urine. It was great to see how clean everything is. My uncle has a shared room. I didn't get to meet his roommate but my uncle likes him. My uncle had family photos on a shelf. He seemed very happy to be living there. We looked at the calendar and talked about all of the activities he could participate in. There were quite a few. He talked about how good the food is. I'm am very happy with the facility. It really makes me happy that my uncle is so happy. I can relax knowing he's in good hands.

Excellent food and outstanding service. I love the everything omelet. It is very slightly different…read moreeach time. I love it! Annie is a great waitress. We got to the National and Battlefield location.

Very compassionate, friendly staff. The Cottages are nicely remodeled with beautifully maintained…read moregrounds. The option to purchase meals is a bonus. Be as involved as you want with a busy activity calendar. Many options services available. I would recommend this community to anyone 55+.

My wife has recently admitted to Webco. I like what I see. The gazebo is a great place to bring my…read morefamily to visit her on nice days. We like looking at the flowers. The staff are great with our grandson and treat us like family. We think it's a very good place.

The decision to put someone you love or care about into a nursing home is never an easy decision…read more Choosing an appropriate facility can be daunting and worrisome. Thankfully, a compassionate and caring facility like Webco Manor can make this difficult time a little less trying for a family and the loved one. The staff works very hard to provide exceptional and loving care to its residents. My grandmother, grandfather and great uncle have all received care in Webco Manor. My grandmother passed away in December. I cannot express the kindness of the staff to my grandmother and our entire family during her last months. She was in great pain and the some of the nurses took extra care to assure her safety and calm her fears. One of the nurses attended my grandmother's funeral. This is the level of compassion provided by Webco. My grandfather at 96 yrs old resides in Webco to this day. My great uncle has recently chosen to leave a much larger facility and move into Webco. The staff has tried very hard to comfort my great uncle during his transition. He requires highly skilled care (a feeding tube). The nurses have shown genuine care for his welfare and strict adherence to his feeding regiment. The staff also keeps my mom informed of any issues, requests from my grandpa or great uncle, or medical concerns. Although it is never easy to have a relative in poor health, Webco has provided a deep sense of relief knowing our relatives are safe and have caring people watching over them.