Oh my goodness! So good. Excellent service by Julie. Delicious meatballs & Brussels sprouts.

SAVE YOUR MONEY!! Worst breakfast in awhile!! Waited 30 mins for breakfast just so that it can come out ice cold! Asked for new fresh bacon and got the same one just reheated and hard as beef jerky! Go somewhere else!! ​ read more

Way overpriced. Had a $30 salad and was still hungry. Totally not worth it. Service was fine.

love eating here with my husband and 19 month old. staff is always so friendly and accomodating to us with our toddler. this isn't somewhere that we eat often (runs on the pricier side) but the service and quality of food is phenomenal. the vegan cast iron skillet is out of this world- i try to make this at home and it doesn't compare. would recommend if staying in the downtown area or if you're looking for a very nice breakfast. read more

Just returned from an extremely underwhelming and odd lunch at Turn. They sat our party of five next to an active medical emergency - like EMTs working to revive a man. We all sat in silence because it was so concerning. After he was taken away on a stretcher, we expected someone from the restaurant to say something to us, but no. Two of us ordered tuna Nicoise salads. I am not exaggerating when I tell you that it was almost all lettuce, a few pieces of overcooked tuna, half of one tomato, one potato, and not a single haricot vert. Pretty much just a bowl of dressed lettuce. Everyone else said that their lunch was just ok. Not worth the $180 lunch. read more

If you want to make yourself feel swanky and elite, Muse at The Ritz-Carlton is the lunch joint for you. Not necessarily somewhere I would head on my own, but if you're with upper-management coworkers or want to make a good impression with clients, this is a great spot. It's quiet, which allows for easy conversation; the food is fancy enough to match the atmosphere (it is at The Ritz-Carlton!); and the service is impeccable. Each time I've visited Muse, I've ordered the cobb salad which is delish - in my opinion you can't go wrong with egg, avocado and bacon. It's one of the few remaining restaurants that still serves bread with your meal, so you can hobnob over sourdough and Parmesan crisps, too. read more

Never EVER disappoints! I've come many times and have tried quite a few menu items. Food always comes out flawless and with an excellent atmosphere! I always sit with Mary, she will make the best recommendations and I just go with it! read more

Upscale but not uptight. Fine dining in a classy chic atmosphere. Had the asian inspired soup for starters. Out of this world. Flavors were so fresh and robust. Real saffron as an accompaniment. Salmon with asparagus for dinner. Simply perfect. read more

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I really wanted to like Muse more than I did. But the whole experience was rather disappointing. I met my mother there for lunch and we were the only ones in the entire restaurant at about 12:30 in the middle of the week. It was unfortunate. We each had to pay $12 plus tip to park at the Ritz (which is not nearly as lovely inside as the Hyatt or Renaissance downtown) which I think is ridiculous. When your restaurant is empty at lunchtime in the middle of the week perhaps providing free or at least discounted parking may be a good plan. The dining room itself was nothing worth noting, with generic decor and cheap looking art. It was also freezing, which was unfortunate. The service was very good, which was nice. I ordered the turkey ruben. It was the best turkey ruben I'd ever had. But it was certainly not worth $18. I mean really, it's a sandwich. My mother ordered the $16 salmon burger, which she said was very good, but again, way too pricy. Plus they charged for every addition, which seems a bit tacky. While we expected it to be pricy since it's the Ritz, it was lacking that something special to make it seem worth it. I would encourage Muse to reconsider its prices, as well as the costly parking situation. Perhaps then the place wouldn't be so empty. read more

After a business meeting at the Ritz Carlton downtown Cleveland, I felt so hungry so I ordered myself a Reuben. I have to say I was surprised! that was the best Reuben I had. Sorry Slyman's and Superior Deli best Reuben in town is in the Ritz Carlton!!! read more

TURN Bar + Kitchen - Sorry Slyman's and Superior Deli best Reuben in town is at the Ritz Carlton. - New American Near Me - Cleveland, Ohio

Worsts customer service. No one cares. Any cheap motel in Cleveland will provide better customer service than this hotel. Such a low morale in employee and no respect for other race and religion. Although I ordered vegetarian food, they chopped meat like onion and mix it in my food. After complaining to hotel staff, General manager was so proud to reimburse the charges. That's a blue of screwing someone's religious and ethnic practice. read more

Mike and Stephani took me here for their Mother's Day brunch. I cannot tell you how excellent the service and food were. I was pleasantly pleased with the lobster bisque, all the seafood selections and fabulous desserts. It was also my son's birthday and they brought over a special dessert with a candle for him. As we were leaving they even made a bouquet of flowers for all the moms. I highly recommend turnfor any occasion. read more

So this is really the lobby lounge, and they serve the room service menu. It took a while for us to be waited on. And the tables are kind of small. However, at the food was excellent. I had scallops, crispy on the outside, tender on the inside. I also had brussel sprouts, they didn't appear grilled as much as steamed. They werent crispy, but the flavor was very good. The pancetta that came next with them was excellent. The wine pour was small. Although they have a nice selection of wines. I wouldn't go out of my way to come here for dinner. But if you're in the hotel, it's a nice enough meal. Without having to leave the premises read more

It did not get off to a great start, but since I've started writing this review at the beginning of my meal/breakfast, things did look up. Waited about 5-10 minutes at the entrance of the restaurant - no benches to rest on while waiting for someone to notice me and seat me. There are chairs in the lobby all the way across the lobby and hallway, but then I'd never get seated because no one would ever know someone was waiting. I asked if there was a reservation under [breakfast companion's name], and was told no. So I said I'd just sit first and wait (being 7 months pregnant makes sitting very attractive). Waitress grabs 2 menus and we walk in. So I pass by a table laid out for 3 and I stop and ask if we can sit here because we are a party of three. The server was annoyed that I didn't say that in the first place because now she had to go back and get another menu. I didn't make a huge deal out of it, but thought her comment was unprofessional. I asked for coffee and orange juice and as I was waiting at the table, I heard her, quite loudly, talking to the other waiter about what just happened. It wasn't like she was cussing me out or even bad mouthing me (although the tone was definitely not a nice one - more of a complaining/funny/annoying thing that happened at work today tone). She was talking in the "back" of the restaurant, past the double doors that led into the serving hallway. But because those doors were open, the entire dining room could hear her. Extremely unprofessional given that this was a restaurant often used for business breakfasts. After leaving the hotel, and taking some time to cool down, I called to let the hotel know about the acoustics of the dining room and pass on the fact that the servers in the back hallway should be careful as to how loud they are when discussing the customers. I know this might just sound petty to some of the readers out there, but I know that I would appreciate knowing if the dining room could hear me talking about the customers. If she wants to complain (and I do understand how the misunderstanding happened and felt marginally bad that she was inconvenienced to have to take the 10 steps back to get another menu) she is free to do so behind my back (just not in my coffee please). I just didn't appreciate the entire dining room (there were about 3 other tables) hearing her comments. The food/breakfast was good. Coffee refills were prompt, and other than the indiscretion at the beginning (before my companions arrived, thankfully) there were no issues. The hotel did give me a call back to try and understand the situation and I tried to be as balanced as possible including the role I played in inconveniencing her about the menu. Still, in a professional setting, I think that people need to be aware of their surroundings or the acoustics of their immediate area. I appreciate the call back from the hotel manager and would probably be willing to eat at the Muse again and will definitely still stay at the ritz the next time I travel here). read more

Save your money, not worth it. When I hear the name Ritz Carlton I expect excellent food and service. My dad recommended Muse for a quiet romantic dinner. My husband made a reservation 1 month ago on open table.we arrived to find the restaurant no longer exists it is now Turn. Picture this: you are in the hotel lobby check in desk on left, bar on right , the restaurant is in the middle. Very noisy w loud rock music and TV at bar. Not quiet not romantic. Food was ok, but over priced bar food. The service was ok, the waitress kept apologizing, says she told the manager , but no one came to our table. They signed our valet ticket which got our parking decreased to $20. I was extremely disappointed. This is not the place for a romantic, special occasion : I recommend Pier W, Dons pomeroy House etc.... read more

We went here as a celebration for one of my daughters' 20th birthday. I have eaten many Reubens over my life as it is my favorite sandwich. I ordered it with a bit of trepidation since so many places serve it and they are usually okay but nothing to write home about. The Reuben at Turn Bar was by far the best, most well made Reuben I have ever had! It was sliced thinly and arranged perfectly with the Swiss, sauerkraut and dressing on magnificently toasted rye. I ate a plum and berry tart for dessert which was similarly stellar. The ambiance at Turn is mellow and a bit stylish. I will definitely return. I highly recommend Turn. read more

Muse has a fantastic brunch buffet with a wide assortment ranging from sushi to custom scrambled eggs made in the middle of the room and brought to your table. Fabulous service as you would expect from a Ritz. I also happened to show up on a game day and all the wait staff had brown t shirts on to support their home town team that day. It was a fun unexpected home feeling you wouldn't expect to see in such a high end place. If I'm ever in town again I would definitely come here again:) Great experience! read more

I went to Muse a few years ago for Restaurant Week. Had a great time and good meal. Since I hadn't been there in so long, we decided to make reservations for our pre-show dinner the other day. Upon arrival at the Ritz, we couldn't find the restaurant - where it had been before was now an empty, dark space. We soon found out that they combined both the lobby lounge and restaurant together. We had reservations, but there was not host/ess seating people so we just sat down at one of the few tables they had. There were no food menus at the table and no waiters/waitresses to be found so after a few minutes, we just left. What a bizarre and disappointing experience. read more

Had such a lovely dinner with my husband last night. Everyone was so so kind to us and making sure all our needs were filled. I had the scallops and my husband had the chicken - we were both very happy with our dinners, delicious! Our waitress was so attentive and lovely, wonderful wonderful service. We would gladly go back to this restaurant! read more

Ate breakfast there as I stayed at the hotel (for a wedding.) The food was not bad at all. The service was ABOMINABLE! Worst I have had in some time. After being seated, we waited at least 15 minutes before we were offered coffee. Without a lot of work we would never have been served at all. Most of the time it seemed like there were no servers in a larger room at all. Understaffed and poorly trained. I would never ever go back. The aggravation is not worth it! read more

Wow! I visited Muse for lunch and I was not disappointed! I entered the restaurant and was greeted and seated, right away. My server arrived immediately and filled my water glass with filtered water, leaving the bottle on the table, which I love, because I can fill my glass, at will. The server also place a basket of assorted rolls and flatbreads on the table....yummy! I proceeded to order the Harvest Salad ($14), adding grilled chicken (+$4). My salad arrived a short time later. Large bed of fresh chopped kale, topped with juicy cranberries, clusters of candied pumpkin seeds, roasted apple chunks, shaved manchego cheese and warm grilled chicken. This was probably the BEST salad that I've ever had, a tad expensive at $18, but worth every penny. The serving was more than generous and the ingredients were plentiful. I would absolutely order this salad again and again. I am still dreaming about it....... read more

Delicious food! Warm, attentive service! It is pricey, but the experience was well worth it!

We had a party of four this Saturday night for a birthday dinner. The service was flawless and the food was excellent, from the appetizers to the desserts. We recommend the waffle fries as well as the chicken liver appetizers--not what we would typically order, but recommended by our server and tasty. Very good cocktails and solid, if short, wine list. We will be back. Thank you for a great birthday dinner. read more

Stayed at ritz, ate at Turn for dinner. It was a Saturday so there was a DJ, music was loud but we enjoyed it. Server was super, bread and oil was really great, ice tea was fresh, corned beef sandwich was really great. Overall nice, and now the not nice. Fried cheese rolled in pretzel crust was good, shrimp scampi was a sad bowl of melted butter and super thin sticky pasta with 5 shrimp and what looked like pickled red onions. The shrimp was incredible the rest wasn't edible. The seat seemed broken, uncomfortable because the cushion sunk so far down the wood frame dug into my legs. We returned later in the evening for a nightcap and sat at the bar. I am under 5' so I was barely able to get in the seat at the bar. 2 of the worst drinks we have ever been served. The turn and passion cosmo, murky dirty pinkish dishwatery looking liquid. One in a rocks glass with a ice ball and the other in a martini glass. A $33 dollar disappointment. They also did last call at 1:15am? Not really worth the money, if your staying at the Ritz-Carlton byob. read more

My son and I had dinner at the Muse on a recent Saturday night, the dining room was only sparsely filled when we arrived at 7 o'clock, so it was peculiar that the host(manager?) chose to seat us at a small table for two right by the doorway. Service at first seemed to be quite good until after we placed our orders, it took a good 20 minutes for our appetizers to show up. The calamari was over-fried and so broken-up that we couldn't tell whether the pieces were breading or calamari. The jumbo lump crab cake had a lot of fillers, it was a disappointment. For our entrees we ordered the Diver Scallops and Beef Short Rib, they were just average, scallops were slightly over-cooked and the beef short rib was not as tender as I would have liked. Side dishes were roasted mushrooms and onions(way too sweet) and creamed spinach(floating in white liquid). Our waiter seemed to have forgotten us after our main courses, it took a while for him to come back to take our order for dessert. The strawberry cheesecake was nothing special, then he took my iced tea for refill and never came back with it. When the bill finally came, I was surprised to find that they charged $5 for my iced tea which seemed to be excessive, and there was an 18% gratuity added to the total. I am not sure if this is Ritz-Carlson's policy to automatically charged gratuity, most restaurants would not do that unless it's a party of more than 6 people. Perhaps I don't look like a generous tipper???? We probably will not return to the Muse again, for the prices that they are charging, it's not worth it! read more

Disappointingly disappointing. Wearing a suit and looking for an upscale place for a drink and a light meal after a day of client meetings, the recently renovated Turn bar at the Ritz Carlton seemed like just the place. The food was really quite good, but the bar staff was so indifferent and inattentive, the experience fell far below expectations. Ritz Carlton boasts of it's legendary staff training - weeks-long orientation to their mission of guest service and so on. Perhaps the staff at Turn missed these sessions? read more

The atmosphere is very nice, but the food tastes extremely average. We went there for thanksgiving and everything was worse than something we would eat at home. We had a nice time, and liked that we didn't have to cook; but paid 70 dollars per person for what looked and tasted like a 35 dollar dinner. On top of the average and uncreative dishes, my mom said her food was too salty and my salad had some bad pieces in it. We won't be back. read more

Don't eat there for Thanksgiving. They just reheat prior cooked food. It was an awful dining experience and the service was horrible. The waiter completely forgot to bring our desserts, which we had to remind him about. read more

Excellent dinner and dining experience. The food was fabulous started off with the Polish Meatballs great appetizer. I had the scallops for dinner which were fantastic. Our waiter was wonderful, very helpful, and attentive great service. Will definitely recommend to our friends and family. Looking forward to having dinner there again soon. read more

We went there before a concert at the Q. Several other tables had the same idea. The service and food were excellent. Must try the polish meatballs there. It was one of the nicest restaurant experiences we have had in a very long time. Two thumbs up!!! read more

I used to come here for Sunday brunch all the time when I lived in Cleveland. I had so much fun here. It's so nice and quiet here. I always ordered champagne, and I always ate a little too much chocolate from the dessert table. The eggs were good, the fruit was fresh and pretty, they had a nice variety of salads. I need to take my sister next time I'm back. read more

We enjoyed an anniversary dinner in September. The food was divine, presentation was perfect. The staff could not have been more accommodating. read more

I went with my wife to celebrate her 75th birthday. Ordered champagne. Should be served chilled. Arrived unchilled. Caesar salad should be chilled. Arrived unchilled. Porkchop was overdone, dry, tough. Ahi tuna was dry. I have eaten at Ritz Crlton Hotels in Chicago and Naples, Fla. and have never had a bad meal. This was one of the worst meals ever - forget about it being at a Ritz. What a disappointment. read more

With all the great restaurants in downtown Cleveland, I don't often think of Muse at the Ritz Carlton. My son called, said it was restaurant week, and he was taking us to the Ritz. I was looking forward to it. WHAT A TOTAL DISAPPOINTMENT. Our waiter was excellent. The appetizers were ok - not a wow - but ok. It took so long for our entrees to arrive (over an hour) that we finished our bottle of wine and filled up on bread. The bread turned out to be the best part of the meal. The lavosh really was quite good. It seemed odd that it took so long as they only had 5 tables seated in the entire restaurant. I find I usually end up adding salt to my meals in restaurants. When our meals finally arrived the three that had a sauce on them were so salty that they were not edible. My wife had the fish with no sauce and she said it was good. When the desserts arrived they turned out to be the biggest disappointment of the evening. DEFINITELY TWO THUMBS DOWN. read more