I brought a case in for my musical instrument. The service was great and the price reasonable. I…read morewould recommend! 10/10

Family owned business that sells great products (Briggs & Riley, Eagle Creek, Victorinox and more)…read more Came in for expert & friendly warranty service and while looking around found a good deal on another suitcase! Great selection of travel accessories also! It is located in the East side of South Broadway and has parking on the South side of the building.

LugDen is truly just a guy in a van (hanging with his dog). I told him I was surprised there's no…read morestorage at Union Station, to which he replied: "We're here!" Fair enough. I didn't sign up online to use the service. I just walked up, gave my name & phone number, then paid ahead with card & a tip screen. He gave me a claim tag for my bag. Since it's pre-paid, you do have to choose your number of hours ahead of time -- I just bought all day ($10), so I don't know what happens if you come back late. When I returned, he came out of the van to meet me. This is a great location to pick up your luggage and walk through Union Station directly to the metro/bus/Amtrak loading zones. Altogether no fuss, simple service, nice guy. I'm glad they're there!

Couldn't be more happier with their service, flew into Denver to surprise my friend for his bday,…read moretook the light rail from Denver Airport to Union Station, didn't want to carry my bag while we were walking around downtown, found Lugden and Mario was very friendly and clear about their process for holding the bags $10 flat rate to hold bag until 7pm Additional $5 from 7pm-12am $50 after 12am midnight. I was able to enjoy my evening with my friend going around to some of local bars. Started to walk back towards Union Station at 10:25pm and text Mario to let him know. I got back to the van around 11pm and Mario was waiting for me to give me my bag, before heading back on the train. Highly recommend this service for anyone looking enjoy their time in the downtown area without having to lug around their luggage/backpacks. 5/5

A two year long journey for the perfect roll top school backpack ended up with an unplanned visit…read morehere. My partner suggested we stop in last Labor Day weekend because she heard Thule did packs and I called bs. I was wrong. Their pack are solid! They have some sleekness like the Timbuk2 packs but with more ruggedness like Patagonia packs. My biggest gripe is the logo is a little chunky. I got the paramount 24L and I'm pretty sure I'm going to love it. The staff here is awesome. I'm a little passive and love when folks proactively ask for help and these folks are ON IT. Not sure why this place doesn't have a review yet. Stop in, it's sweet.

Great customer service. Ordered the parts to repair my Thule roof rack. Had the correct parts…read moreshipped directly to my home. Parking is a bit difficult-LoDo duh-they get a big thumbs up from me!

It was a great shop. The Store Manager was very help Tracie Grantham. That you for helping me.read more

Nice Quality! Love…read moretheir luggage. I have my eyes on the leather backpacks. They run about $200. Trying to figure out if I can fit enough in there for a 1 week vacation. ‍

I have a 2 piece samonsite set from 2022. I've been using this luggage very frequently since then…read more Zipper broke on most recent trip. I was able to fill out the warranty form online using the tag inside the luggage. Dropped it off at this location for repair. Amazing!! Just $20 for shipping and she said it'll be mailed back to my house within 2 weeks - free repair. Store has tons of options and well organized.

I have taken two luggage pieces here with broken handles and Jay has fixed them both. Friendly…read moreservice, great results, fair prices. Why buy new luggage when Jay can fix your broken handle?

I travel a lot so having a good suitcase is a necessity. Once you find one that works for you…read moreyou'll want to take care of it and it should last you for years. Like many things, when something does break on your luggage you have to make a quick assessment about whether it's easier & cheaper to buy something new or get it fixed. If you just can't get rid of that bag that fits you so well, then A-1 is an excellent place to get a repair. I've taken bags to them twice now so figure they deserve a shout out. Both repairs have been quick, inexpensive (~20-25$), and lasting. The shop is located in a quiet strip mall with a few other local businesses and Sonoda's sushi (excellent place too by the way). They also do shoe repair and luggage sales, and the shopkeeper is quietly efficient. If you ever find yourself in need of any of those services I highly recommend this place.

Special shout out to Adrien for his friendly and professional customer service :)…read more Two of my coworkers came with me after work to browse the mall. We had been talking about crossbody purses and the unfortunate rise of crime with purse snatching. On the second level of Cherry Creek Shopping Center, this luxurious store carries all sizes of durable luggage, nice bags, and wallets. So happy to find the perfect crossbody that had my name written all over it :) Adrien was warm and welcoming. He took the time to show me a variety of beautiful products. He knew the prices of all the items I inquired about. And, he sold me the last crossbody purse on their shelf. I'm happy with my investment. It comes with a TUMI tracker, 5 year warrantee, and monogram. I skipped the gift box and wore it right away. The lovely female sales associate also commented on how she uses the crossbody when she travels. Grateful to have come across this store in the mall. Happy with my purchase today, thank you again Adrien!

I wanted to look at the continental size carry on and check out its weight. Sign on door that they…read morewere closed for lunch. Luckily after I looked at another store they were open again. Tristan showed me the bag and set it up on a table so I could look inside the bag. The weight at 6lbs is typical of other bags in the category. I'm not fond of the two sided packing because sometimes you don't have space to open the bag wide. But the zippers looked sturdy and the bag itself solid. Tristan was polite and helpful. I appreciated the opportunity to examine the bag before making decisions on luggage purchases. High end luggage store.

We visited Macys today as we strolled through the Cherry Creek Mall…read more Our relative found a cute bracelet that he liked. When we asked Regina for support to see if he could try it on, she seemed resistant at first saying "she'd have to take it out the box". When I told her he was trying it on to see if it fits she expressed that "she knew that". Eventually she cheered up once she noticed we purchased the bracelet and was very warm ‍. Not sure why she was originally not pleasant but I hope her day cheers up! Overall, the sales were good and we saved money on a few items.

This store is horrendous to its employees and its customers. I walked into the store and was…read morelooking around for someone only to find not a single one try to help me and just hit me up for a Macys card. I was bombarded about the card so much by so many people, but not a single one approached me with any offer of help and when I DID find someone who jus looked away and acted like i was bothering them, then i was passed around to about three different people, then at the counter I was treated to an unpleasant display of how much an employee didn't like to work there! It was so obvious the employees looked over worked or just lazy and complained about being underpaid and pesky about the credit card thats at an atrocious APR % I dont know what happened to macys but im curious if theyre going completely out of business soon because they lost MY business

There's no longer a physical address and nobody answers the phone at this business…read more Instead, try Paradise Luggage Company on Broadway in Englewood. They're exceptional, family owned and as honest as you can get.

Nothing but good things to say about this place. I had an older Samsonite Carry on that lost a…read morewheel in Hong Kong and I was worried the warranty process was going to be a complete hassle. I found them on Samsonites website as an authorized repair shop. I gave them a call expecting the worst. Luckily they were super polite, friendly, and reassuring. I brought my bag in and they handled the warranty claim and got my bag fixed for free. Saved me $500 from having to buy a new one. Additional notes: my repair took about a month since they were waiting for parts, so be prepared. It's also pretty far (halfway to the airport from downtown Denver), but they do have places they can pick up your bag from.