Special shout out to Adrien for his friendly and professional customer service :) Two of my coworkers came with me after work to browse the mall. We had been talking about crossbody purses and the unfortunate rise of crime with purse snatching. On the second level of Cherry Creek Shopping Center, this luxurious store carries all sizes of durable luggage, nice bags, and wallets. So happy to find the perfect crossbody that had my name written all over it :) Adrien was warm and welcoming. He took the time to show me a variety of beautiful products. He knew the prices of all the items I inquired about. And, he sold me the last crossbody purse on their shelf. I'm happy with my investment. It comes with a TUMI tracker, 5 year warrantee, and monogram. I skipped the gift box and wore it right away. The lovely female sales associate also commented on how she uses the crossbody when she travels. Grateful to have come across this store in the mall. Happy with my purchase today, thank you again Adrien! read more

Tumi - Luggage Near Me - Denver, Colorado

I wanted to look at the continental size carry on and check out its weight. Sign on door that they were closed for lunch. Luckily after I looked at another store they were open again. Tristan showed me the bag and set it up on a table so I could look inside the bag. The weight at 6lbs is typical of other bags in the category. I'm not fond of the two sided packing because sometimes you don't have space to open the bag wide. But the zippers looked sturdy and the bag itself solid. Tristan was polite and helpful. I appreciated the opportunity to examine the bag before making decisions on luggage purchases. High end luggage store. read more

Tumi - Entrance - Luggage Near Me - Denver, Colorado

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TUMI is a luxury brand and it shows. While other companies sell you a bag and thats it, TUMI will fix your bag for free for life. Today, I went to the Cherry Creek location and Laura was awesome. So genuine and friendly and ecstatic to help fix my bag. She went out of her way to make sure I was happy and went above and beyond making sure my bag was perfect... Thank You Laura... It was a pleasure and thanks for going out of you way to provide 5 star service. It was noticed and appreciated!!! read more

Tumi - Luggage Near Me - Denver, Colorado

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I received a phone call that my 4 wheeled carry-on was ready for pickup. As soon as I walked into this store, I was greeted by Matt. He had the best positive energy and made me feel so welcome. He answered all of the questions I had and gladly offered to monogram my bag. We had great conversation and he made sure to thank me on my way out. When I'm ready to purchase another bag, I will definitely come back to this location because I know I can count on the associates to give me the best customer service. read more

I've been a Tumi customer for years. Recently a part broke on my old expandable carry on suitcase (that has 200,000+ air miles). I went to Tumi in Cherry Creek. Matt had a replacement for the broken part. Took the part home, installed it and the suitcase is again like new. Outstanding customer service. Huge thank you to Matt for his care. read more

I was really hoping to like this store, especially since they have really good quality bags. From luggage to handbags, they really do have it all! EXCEPT, customer service. Now, I know it may be hard to work at such a place like this, but as anyone should know, customer service is key! When we were in the store, one sales person was really friendly and helped us, so when I would have to call back later with a little issue I had, I didn't expect anything but helpful and friendly! I was taken aback when we called there three times within a week long span with each time the person telling us they need to talk to the manager and call us back. You should be able to get ahold of a manager, right? Only when I called Tumi corporate did I ever get a call back from Tumi in Cherry Creek Mall. It wouldn't have been so bad if they gave us a timeline in which we'd get a call back, but no. Like I said before, I really wanted to love this place because of their quality items, but I may never come back to this location. I may just need to buy online. read more

Went to get some new bags. Matt helped me out and was amazing. Helped me find the perfect bag for the heavy traveling I do

Incredible service- I have a roller bag that is about five years old. My know it all teenage daughter borrowed it for a trip, and it came back destroyed. Took the bag into Tumi expecting a hassle, but was surprised when Zach fixed my case on the spot. Thanks very much Zach and Tumi. read more

I have a Tumi Short Trip 2-Wheeled Suitcase, retail value $875, that was a gift. I use it multiple times a month as I travel frequently for work. The handle started sticking over the past few months. Eventually, the handle quit working all together. I took it apart, tried working on it, and eventually realized that someting had broken within the handle. I wasn't able to repair it. I started looking around and local suitcase repair shops. I was pondering options. I eventually went to Tumi.com and read that they suggest all broken suitcases be taken to their retail stores for evaluation. I called the nearest store (Cherry Creek Shopping Center in Denver) and spoke with Laura. Laura confirmed that I should infact bring the suitcase in to have it looked at. I dreaded going into the Cherry Creek Shopping Center, the parking garage, and braving the crowds. WAS I EVER GLAD I DID!!!!! Laura helped me take the suitcase handle out, went into their parts room, and found a brand new matching handle. We installed it and just like that, my Tumi suitcase was AS GOOD AS NEW WITH A NEW/RECONDITIONED HANDLE!!! Laura even replaced my broken factory zipper pulls with authentic metal Tumi zipper pulls. I was in awe. I have seldon received such great customer service in my life. I would give 10 stars if I could. I wheeled my suitcase out of the mall with an even greater appreciation for Tumi products and customer service. I read some bad reviews about their service. I experiences absolutely perfect customer service in every way. I want to also add that my Tumi wasn't under a warranty. My father-in-law gifted it to me USED. Tumi treated me as if I had just paid $900 for the suitcase the day before. Tumi rocks. Laura was outstanding x 10 and I'm ready to travel. God bless! read more

Worse customer service and attitude. My friend bought a $700 luggage on Wednesday. On her way to Denver for work the bad malfunctioned, and all three people in the store acted like this was SUCH an imposition to help her so she could have a bag that works so she can travel back home. This is NOT how Tumi is supposed to run. Tumi charges crazy prices because their products are durable, sleek and classy and the MAJOR attitude displayed at this store is a FAILURE on the part of the brand, the store manager, and is a dent in our Tumi viewpoint. I have about 10 pieces of Tumi luggage and have never seen such deplorable customer service!!!! read more

I wanted to take a second to complement the amazing salesman Matt who assisted me this past Sunday. He was absolutely a pleasure to work with. He help me find the perfect size for my boyfriend and went above and beyond was showing me how the jacket converted to a pillow! He really made the shopping experience very easy. I greatly appreciate his Denver hospitality! read more

I own two Tumi bags and I bought an awesome new bag on black Friday from Tumi at 40% off - yes! It's exactly what I was looking for in terms of function and style. I had it monogrammed for free and am happy with my purchase. They have a lifetime warranty if memory serves me right and their items are high quality. Definitely recommend! read more

Rude, terrible customer service. I would rather buy any of the TUMI bags online then to ever give this store a dime of my money. I ended up buying all of my pieces through Nordstrom because the customer service is so much better. read more

Matt has the most outstanding customer service I've ever seen. He's beyond knowledgeable about the product and knew exactly the best luggage that would fit my needs for traveling. Thank you Matt for all your help and knowledge. read more

I came in two days before a trip needing a backpack. I had a pretty good idea of what I wanted but wanted to see a few options. The salesperson was friendly and helpful even though he wasn't the most knowledgeable on the product. He did his best to help and make it easy for me to purchase from them. He also did a great job juggling a few customers at once when there was a last minute rush about 30 minutes before close. Ultimately, I wound up buying the backpack at Nordstrom because they had the style and color combination that I wanted (TUMI didn't have that particular one in stock) and they also had cute bag charms that got me excited about buying a backpack (#fashiongirlproblems). I wouldn't hesitate to go back here the next time I need luggage. read more

Staff in the store are very helpful and knowledgeable. However, after they shipped my damaged bag to their repair facility (Marks Bags in Arizona), the customer service turned horrible. The issue was not with Marks Bags, who truly communicated with me regularly. The issue was with Tumi, who needed to conduct a date verification on my bag. Apparently, they had difficulties with the system and we are now almost 4 months after sending the bag in for repair and still .... no bag repaired. In fact, no approval from Tumi yet to repair the bag. I believe I will now use one of the online suitcase manufacturers who provide lifetime warranties in their products and have evolved into more cutting edge designs (e.g. phone chargers contained within the bag, larger wheels, etc.). Seems that Tumi is no longer the most innovative company out there. read more

The handle broke on my Continental Tumi at the Denver Airport and we had about 2 more weeks of travel to go. The lovely store manager took in my damaged luggage and replaced the entire handle on the spot! No costs, and she was so nice to boot!!! Love Tumi!!! read more

Elizabeth was wonderful when I decided to exchange a packing case for a different size a day after I bought it. I had even had a hot stamp monogram and she was still willing to do the exchange without any hesitation. read more

We had a great experience at the Tumi Store in the Cherry Creek Mall. We brought in our 4 year old Tumi roller bag because the handle would not retract. They fixed the bag in 20 minutes while replacing the handle. No charge. We've always liked the product. This kind of service is another reason to buy Tumi. read more

zack and matt were super super helpful. love my tumi bag and will return to this store when i need another piece.