Nice Quality! Love their luggage. I have my eyes on the leather backpacks. They run about $200. Trying to figure out if I can fit enough in there for a 1 week vacation. ‍ read more

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I have a 2 piece samonsite set from 2022. I've been using this luggage very frequently since then. Zipper broke on most recent trip. I was able to fill out the warranty form online using the tag inside the luggage. Dropped it off at this location for repair. Amazing!! Just $20 for shipping and she said it'll be mailed back to my house within 2 weeks - free repair. Store has tons of options and well organized. read more

My experience was pleasant and straightforward. It was disappointing that the salesman didn't explain the lock. I thought it was deliberate I also thought he was patronizing. Samsonite is a great brand. While he was helpful, he didn't believe that I was there to make a purchase. read more

As I walked in I was looked up and down by a lady with white/gray hair and glasses. I didn't feel welcomed at all. Before I could even say anything she immediately said "we don't carry that" "you can't return that here". I wanted to return a bag that I purchased at the castle rock outlets she was very dismissive and short with what I was trying to say. read more

I've visited the store a few times to get ideas for my family's travel needs. I am always greeted personally. I guess they recognize by now. But both our very helpful and knowledgeable. My husband is flying in from overseas to help me get our family ready for a much needed vacation. Anyway, I cannot imagine shopping anywhere else for our luggage. Already picked up a gorgeous leather backpack for myself. Thanks, Lisa, I love it! read more

Bought a suitcase and two backpacks, then tried to return one of the backbacks several days later. The salesman refused, saying it was used. It most certainly wasn't. Went to another Samsonite Outlet, in Castle Rock, and it was an easy return. No question whether it was used. Quite a contrast in customer service. read more

This is the only yelp review I've ever left. Zipper was cheap and failed my first use. I arrived at my destination and struggled for 20 minutes trying to open my bag, eventually getting it, but breaking the zipper in the process. On the return trip i had to secure it with my belt. When i attempted to return the item they referred me to a small plaque which said no returns if used or tags removed. It was about 10 days from purchase and i had the receipt. They did warranty it, but after experiencing the quality of this zipper i have no doubt it will fail again within a trip or two. Next time i'll just leave it in a dumpster and buy a quality bag for the return trip. Im guessing the outlet sells lower quality bags than normal samsonite, hence the no return policy. Either this, or samsonite's reputation is entirely unearned. Even if you want this quality of bag, you are much better off buying it at Wal-Mart or Target, where at least you have the option of returning it. Also, they tried to charge me for freight for the repair work. Pretty bold for a product that didnt last one use. read more

I can see why this store is going out of business. Very rude sales lady. Never offered us any help and when we asked her a question her response was "I have no idea". I like to give people the benefit of the doubt but she clearly was not interested in helping customers or selling any of the product. read more

The airline destroyed my bag and I had to purchase a new one to get home. Lisa greeted me the minute I walked in the door. I had never bought anything from Samsonite so she asked me what I was looking for and then took me on a tour of the different types of luggage. It was a little overwhelming, but she helped me narrow down what I was looking for and I bought my first hard-shell case. Patient, knowledgable, and friendly. read more

I bought a very nice travel luggage backpack with wheels and a laptop compartment. I can't ask for anything more...that's what I wanted. The price wasn't too shabby either. read more

I've been to this location twice. The first time was a couple yrs ago and the gentleman was not helpful. The second time Kathy helped me first over the phone and then in person. I was having trouble getting luggage I purchased at the Samsonite Outlet in Stapleton (now closed), repaired. She assured me over the phone that she would be able to help me. When I met with her in person she was true to her word. She remained genuinely eager to help me. Thank you for your Wonderful customer service. I will recommend this location to my peers. I hope you remain there! read more

I purchased luggage at this store, had a problem with it, and received a run-around trying to resolve the problem. On Feb 20, 2016, I used this store to purchase new luggage. I gave the salesperson very specific descriptions of what I wanted in the luggage. I wanted the new light weight material. I wanted the bag to open on the top so I could lean the top against the wall in small hotel rooms in Europe and South America. I explained I did not want it to open in the middle, necessitating it being laid flat. The other was the zipper on the inside pocket of the top was to open across the top so the contents would stay inside the pocket rather than fall down inside the bag. The salesperson recommended Samsonite On Air 2. I liked the weight and rollers, assumed she had heard my description, and bought two pieces. My mistake. I should have examined the bag. Five days later I bought an additional On Air bag that stores under the seat in front of you on planes. Different salesperson with no discussion--straight purchase. The next day I was packing for a two week trip. That was when I found the inside pocket on the first two pieces unzipped across the bottom. Frustrated, after store hours, my other luggage being cumbersome, I decided to use the new luggage and address to problem upon my return. I returned to the store on April 1st and explained the problem of my giving a clear outline of what I needed but being directed to luggage outside that. The two salespersons told me I had to contact customer service, providing the number. I called customer service and explained my problem. On April 5th my complaint was assigned a number. Later I was told to go to the store and talk to the store manager. It seemed I was being given the old 'run around'. It was obvious to me that nothing would be done! I quit trying. I did not return to the problem until I used one of the larger pieces in October. I was so frustrated with it, I looked online and found a new bag by Samsonite that has the pocket inside opening like I wanted. I called customer service again and was told to return to the store but that it had probably been too long to remedy my problem and that the store would not be able to get the piece I wanted anyway. I called the store to get the manager's schedule and was told the same thing. Time elapsed seemed less important to me than the fact that my complaint was documented in April. Again I saw no sincerity on Samsonite's part to resolve my problem and I quit trying. My first salesperson no longer works at the store. All were women. There are too many options in the luggage business to deal with such problems. I hope my experience will help you. read more