Don't waste your time with this company
In June of 2017, I purchased a shed from Tuff Shed for about $4000, including installation. We had some unique requirements due to placement near a fence with respect to painting and door position, but the salesperson assured me that Tuff Shed could easily handle all of those challenges. They required payment in full prior to scheduling delivery and I was contacted by phone within a few days to schedule installation for a date late in July.
One item included in our contract was for Tuff Shed to paint the shed in their factory with paint supplied by us (so it would match our house paint). We delivered the buckets of paint to Tuff Shed by the deadline (two weeks ahead of install) that they indicated.
The day before the scheduled install, I received a call from Tuff Shed that their installers were not available for the scheduled date. After giving them some future dates that would work for us, they were able to perform the install one day after the original install date.
On the day of installation, the installers showed up in the morning with shed walls that had not been painted. I called Tuff Shed and made the request to have the installers return the shed components to the factory to be painted and schedule a new installation date. Tuff Shed management counter offered with having the shed installed unpainted and they would send a service technician as soon as possible to paint the shed in place. In consideration of Tuff Shed not delivering the shed pre-painted as indicated int he contract, I requested a refund of the painting charge we paid (~$166) and I figured that this was less expensive for them than sending the shed back to the factory. The manager I was speaking with did not have the authority to approve a partial refund, but he assured me that he would talk to his general manager and that my install was the "top priority " at their next production meeting.
During the install, I noticed that the position of the door was not as indicated on the contract drawings (off by about 6"). As a result, the 24" workbench that was planned for one side would partially obstruct the door opening. To accommodate this error, the installer reduced the depth of the workbench down to 21". In addition to reducing the size of the workbench, the installer also used the cheaper and lower quality foil backed shelving instead of the tough workbench material that was specified in the contract.
After another call to Tuff Shed, they agreed to replace the foil backed shelving material with the workbench material as specified, but still at the smaller 21' size since there was no possibility of moving the door at this point. I asked again about a credit for the painting charge and the representative had not yet talked to his manager about it.
I called several more times and we were finally able to schedule a technician to come out to paint the shed and replace the workbench (approximately 3 weeks after the install date), but they still had not talked to management about getting the credit I requested.
The technician that arrived did a good job painting the shed and replacing the workbench top, and ultimately, the shed is of reasonably good quality.
Three days after the technician finished the shed, I got a call from the Tuff Shed representative just wanting to make sure that everything was complete with the shed. I complimented the work of the installer that performed the painting and fixes. The Tuff Shed representative indicated that they would not be able to grant the painting credit that I requested and his primary reason was that the in-place painting by the technician took so many hours to paint it! This was a situation completely created by their mistake.
My initial draw to buying a shed from Tuff Shed was that it would be an easy process and I would have a shed available for use faster than if I built it from a kit or from scratch. After all the time I spent reacting to their errors, I know that I would have been better of doing it myself - and I recommend that you do the same and avoid this company! read more