Over the weekend, we met a real lifesaver--a guy named Manny. My parents' anniversary is coming up…read morein three weeks, so I decided to apply for credit to buy them a new mattress. Manny guided us through the entire process, explaining everything from the manufacturer details and the differences in mattress textures and materials to the design, benefits, and product warranty. We knew right away we were dealing with a true professional; he gave us the confidence to go ahead with the purchase. The credit was approved, and the order was placed with an estimated delivery time of just three days. That day, my father was carrying his wallet in an elastic waist pouch, but he was holding it in his hand. When we got home and couldn't find it after three hours of searching, we realized the only other place we'd been was the American Furniture store, so we went back to see if anyone had turned it in at the front desk.
Unfortunately, no one had turned anything in, but Manny stepped up to help us again. He checked the security footage, which showed my father walking toward the car with the pouch--confirming that it must be back at the house. After searching more carefully--and now hopeful that it wasn't lost, just misplaced--we finally found it. It was a huge scare because his wallet contained cash, but more importantly, it held his credit cards, driver's license, work permits, immigration IDs, and so on. It would have been a real nightmare if things had ended badly. We are so grateful to God, to Manny, and to American Furniture. They don't just stock excellent products; they have qualified staff who make the whole process easy and achievable. They help secure the financing needed to meet the customer's needs--allowing them to enjoy their purchase right away without waiting to save up the full amount--and, above all, they showed genuine human concern regarding my father's missing pouch and took the initiative to help us track it down. On top of everything else, I got the item on a 12-month interest-free plan.
Thanks, Manny; thanks, American Furniture.
Nicolas Alejandro
