BUYER BEWARE!! If you're looking for a roof... RUN! The individual I worked with, Conrad, is an absolute heartless monster. The owner Tyler.. is just as unprofessional and realized the apple didn't fall too far from the tree.
I have been a real estate broker in Arizona for just over eight years and am also duly licensed in Illinois. Over the years, I've learned that word-of-mouth is the most effective way to do business. I explained upfront that I had received multiple quotes around $10,000 (without negotiating) and needed the job done ASAP. Conrad specifically said "we will be close to that for you don't worry". I also emphasized that time was of the essence, as I was preparing to list my home and wanted to hit the spring market. This was the second day of February. As many of you know, that's when homes sell for the highest prices.
Conrad convinced me to go through insurance, assuring me that the claim was a "slam dunk" and would cover the entire roof. He also agreed to a four-week timeline. Fast forward to April, and they have completed only 80% of my roof--for $16,321. To make matters worse, I was left with a two-tone roof while trying to shoot a drone video for my listing. The cherry on top was going through the invoice noticing half of the labor charges were fictitious. For example, removing and replacing gutters (I don't even have gutters). Tyler said "it's the wrong invoice but correct dollar amount".
When I confronted Conrad, he met me with extreme hostility and aggression, leaving me feeling completely defeated. I have never been spoken to with such disrespect and disgust when purchasing anything. I wouldn't buy an ice cream from Conrad or TSM--even in the peak of summer in Arizona.
The harsh words and unprofessionalism left me in shock. I had to contact my designated broker at HomeSmart, as well as the ROC, to report my experience and ensure no one else falls into the same predicament. If I, as someone in the industry, felt this way, I can't imagine how others would feel dealing with this company. Not to mention.. I was $2800 short of what I was promised from the insurance claim (that I'm stuck finishing to collect myself and didn't get) and a flat tire from the laborers not cleaning up after themselves. I have already referred 3 clients to another roofing for installations.
*I was a referral from my parents!
*TSM did end up completing the rolled roof portion after belittling me saying I'll take it out of my commission.. etc. read more