I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

No response from Sam after coming by to see plumbing project. No quote, nothing...said he was going…read moreto a family reunion and would send the quote in a bit. Heard from them today, work had already been done.

It's morning, about 6 am and I awake to my wife telling me the heater isn't working. I do what any…read moreself-reliant male would do and go check the thermostat. It's digital and it's black. Nothing on the screen. Dead in the water. I hear what sounds like a pump running in the cellar so I throw some clothes on and investigate. Turns out it IS a pump running! I'm not an expert when it comes to HVAC, so I text a buddy of mine who is and he walked me through some basic troubleshooting. We checked and reset breakers, but nothing seemed to work. He told me the next step was to crack the outside panel on the air exchanger and encouraged me to call a professional. Being somewhat new to the Spokane area, I had not the slightest clue who to call and I certainly wanted to get the right people out the first time. I googled "Spokane Wa HVAC" and while I received many pages of results, one thing was missing, reviews and testimonies. Enter Yelp. I quickly read through a few reviews on yelp and when I came to Spokane Comfort Systems, I knew that I had found the right company. A quick call into the office and I had an appointment set between 12 and 2 pm. Jason, the technician assigned to our case called me about twenty minutes to 12 saying he was on his way. He showed up on time, tools in hand, and ready to work. After doing some initial troubleshooting, he thought he had located the problem, but said he wasn't 100% sure as our unit had no markings on the panel or schematics. He ran downtown and back on parts run all in no time at all. Unfortunately, the new parts were not the issue. Back to troubleshooting. He ended up pulling most of the guts out of the unit and found the issue! He had the parts in his van and had everything back together and working very quickly. Through all of this, Jason was not only professional but courteous and helped put my mind at ease regarding the cost of the repair. I couldn't be happier with Spokane Comfort Systems and the level of work they put out. Thanks for everything!

Wade and Lance came and installed my new AC and furnace. They were great . Easy to work with. they…read moreran into some issues but got them figured out and all taken care of in a day. So nice to have AC back. i Think the other guys name was Thomas but their work today was truly appreciated.

Meagan took my call, immediately called Joe and revised his schedule so he could be at my house…read morewithin one hour to fix my HVAC. He found the problem quickly, fixed the part, was completely honest (didn't BS me or try to up sell me on something that I didn't need. He was in and out within 30 minutes. Pricing was WAY more than fair. I can't speak highly enough of this company. I'll recommend and promote them to everyone. Mike and Belinda Lawrence

Professional, reliable, quality service and repair. They provided a very reasonable quote to…read morereplace our gas furnace and were out in a dews days to quickly replace with a quality new unit. They are experienced and completely stand behind their work. They will be our go to company for any future HVAC needs. You will not be disappointed with them!

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

Andy and Truan did a great job replacing our ancient circuit breaker and were knowledgeable and…read morekind. Fixtures that hadn't worked for 15 years were fixed, and it is great to have the update. The inspection was perfect and completed quickly.

If I could give ZERO stars, I would. These people are scammers! We had trouble with our airflow,…read moremeaning that our AC was working but the fan system was not blowing. The tech came to check things out. In less than 5 minutes he told me that a whole system would need to be replaced, but he couldn't give an estimate without a project coordinator. I paid the service call fee (which I think I should be refunded) and sent the inept tech on his way. We got a second opinion. The tech from a different company listened carefully when I explained everything. He did his inspection/diagnostic and after a very thorough assessment, he said that one of our capacitor wires was not connected. He reconnected the wire, also made sure all other connections were correct. NOTHING needs replaced! However, if the first tech wasn't so inept, we wouldn't have found the PERFECT company. Stay away from this place!​​

I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

It's always nice when you can deal directly with the company owner. Ben Herlin has always been…read moreaccessible and very knowledgeable about everything HVAC. If you want personal, prompt and reliable service for your heating or air conditioning, I would highly recommend Herlin Heating.

BEN was disrespectful to my 78 year old grandmother as she attempted to help him navigate his way…read moreto her home to have her water heater fixed. She asked me to come down as she initially got a bad read on him, and boy was she spot on! Ben was not only 40 minutes LATE but he raised his voice and yelled repeatedly at my grandmother as he could not navigate his way to her home. Is google maps no accessible? If it wasn't, this should have been communicated over YELLING at a paying client. At one point he was right in front of our house, mailboxes and all and he still couldn't figure it out. When I called him myself to get the situation fixed, he address it with a "listen lady I don't need this" and hung up on me, TWICE! Claimed it was okay to yell at her because he did not swear at her. My husband ended up fixing it for her. Feel free to use his service if you are ready to be verbally abused and berated. He asked me why I was not helping my grandmother more with directions, and honestly, I was offended as there is not much I could do in between his yelling at her. 0/5 would NOT recommend this service. There are far more professional and kind people out there that can provide you this service easily. And unfortunately, the phone number for this place is his and will continue to hang up on you as he can totally dish it and yell at clients, but can't take it back.

I cannot give Home Comfort Services anything less than a 5 star review. I had to have our heat…read morepump and furnace replaced which was an expense I was not anticipating. I requested bids from 3 companies in addition to Home Comfort Services. Home Comfort was the lowest bid of the 3 I receive ( one company didn't bother to respond.). The owner and office staff were very helpful in walking me through the process of obtaining a 5% energy loan through PSCCU keeping in contact each step of the way. As soon as the loan was approved they were out the next day with the equipment. It was installed in two days and we are enjoying the AC in this 90+ heat. We have used Home Comfort Services for maintenance of our system for a few years now and have always enjoyed prompt, professional, and friendly service. I will recommend them to anyone.

So, what did I learn from my experience with Home Comfort Services…read more First, Home Comfort Services has only one technician. Pick a contractor with a large technical staff. This makes them more responsive and gives them a depth of experience that a single person won't have. Secondly, try to get a contractor that will install the whole system including electrical, that way the contractor won't be able to push the cause of the problem to something they aren't responsible for. Thirdly, especially for heat pumps make sure you have at least one year's labor. This allows the system to cycle through a whole year. Our system didn't fail until the dead of winter, nine months after the original installation. While Goodman gives a 10-year parts guarantee, it doesn't include labor. The problem with Goodman's guarantee is they don't cover diagnostics. There is no incentive for contractors to find the problem on the first visit. They can literally send their kids through college trying to find out what the problem with your HVAC unit is. Home Comfort Services installed our HVAC system in April of 2022. It worked well until January of 2023. When the weather turned cold the HVAC system died, it just blew the 3-amp fuse and went dark. Replacing the fuse failed immediately. For the next three months Home Comfort Services came out several times, each time proposing solutions that failed. Leaving us without heat for weeks at a time in sub-freezing weather. We survived isolating ourselves in rooms using space heaters. In March Home Comfort Service deduced that the problem was with the low voltage wiring running from the Air Handler inside the garage to the Heat Pump 100 feet away outside the house. I was resistant to this conclusion because the wiring had been working for the past 20 years without problem. We replaced the air conditioning unit that came with the house with a heat pump. The air conditioning unit worked with the house sense the house was constructed. We were told by Home Comfort Systems that they could use the existing wiring to install the heat pump. In March, 3 months after the first failure, Home Comfort Services said would not come out again unless the low voltage wiring was replaced. Replacing the wiring required wriggling under the house's 20" crawl space and hanging new wire. After laying out the new wire I called Home Comfort Services to come out and reconnected the wire. They got it working and wanted to charge $190 for the effort. I suggested we wait and see how it works. It failed again. When I notified Home Comfort Services that it failed again, they said they were throwing up their hands that they would send out a Goodman service technician. The earliest the Goodman technician could come out was in April or May. Three months from the last failure. Up to this point the only advantage of using Home Comfort services was they were not charging me. My position was the system was only a year old, so the problem was either installation or equipment, neither of which I felt I should pay for. I contacted another HVAC contractor, Platinum Mechanical. They came out the same day. I started to describe the history of the installation and failures, but before I could finish, he said he knew what the problem was. He diagnosed the problem and fixed it within an hour for $90. What was the problem? The Platinum Mechanical technician told me that it was a known problem with Goodman Heat Pumps. The pipes in an outdoor air-conditioning unit stay cold. But heat pumps create both heat and air conditioning. Therefore, the pipes in the heat pump can get very hot. Goodman in their efforts to keep the wiring tidy in the heat pump, zip tie the low voltage wires to the piping. These pipes when they heat the home and defrost the unit get hot enough to melt these wires. In the winter the pipes get hot and the low voltage wires that are zip tied against the copper can short. These shorts can come and go depending on the heat in the pipes. I cannot recommend using Home Comfort Services and would suggest you look for another contractor.

These guys were great!…read more We moved into a new place where the previous owners hadn't gotten much stuff serviced in a long while. The AC in particular was not blowing cold. The house is winterized so it just absorbs heat and at times inside would be hotter than it was outside. Even with the air on we could never get the downstairs below 77 degrees. Upstairs was a sauna. It made it hard to sleep. I checked around different companies for prices on diagnostics.I spoke with Zane at Element Air and they were running a special where they'd run a diagnostics on our AC and furnace for $129 so we went with them. The tech that came out and was super knowledgeable! Answered all of our questions and was never annoyed by us asking what had to be dumb ones. They diagnosed all our AC problems and some with the furnace and fixed them, all at a very reasonable price. The AC is blowing cold. We were actually shocked yesterday when we were doing yard work and then came inside and the house was cool for once! We are going to have them come out again to give the furnace another check before it starts getting cold. I'm really happy with them and their work. 5 stars!

Professional, great quality and won't try to sell you stuff you don't need…read more I am so thankful someone recommended this business to me because it is so overwhelming not knowing where to start when looking for services like this. I recommend Element Air for all you HVAC needs.