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Spokane Valley, WA

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3 years ago

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5 years ago

Love this company for there excellent service and the wonderful owner!!! Always very responsive and very affordable!!!

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Spokane Comfort Systems

Spokane Comfort Systems

(19 reviews)

It's morning, about 6 am and I awake to my wife telling me the heater isn't working. I do what any…read moreself-reliant male would do and go check the thermostat. It's digital and it's black. Nothing on the screen. Dead in the water. I hear what sounds like a pump running in the cellar so I throw some clothes on and investigate. Turns out it IS a pump running! I'm not an expert when it comes to HVAC, so I text a buddy of mine who is and he walked me through some basic troubleshooting. We checked and reset breakers, but nothing seemed to work. He told me the next step was to crack the outside panel on the air exchanger and encouraged me to call a professional. Being somewhat new to the Spokane area, I had not the slightest clue who to call and I certainly wanted to get the right people out the first time. I googled "Spokane Wa HVAC" and while I received many pages of results, one thing was missing, reviews and testimonies. Enter Yelp. I quickly read through a few reviews on yelp and when I came to Spokane Comfort Systems, I knew that I had found the right company. A quick call into the office and I had an appointment set between 12 and 2 pm. Jason, the technician assigned to our case called me about twenty minutes to 12 saying he was on his way. He showed up on time, tools in hand, and ready to work. After doing some initial troubleshooting, he thought he had located the problem, but said he wasn't 100% sure as our unit had no markings on the panel or schematics. He ran downtown and back on parts run all in no time at all. Unfortunately, the new parts were not the issue. Back to troubleshooting. He ended up pulling most of the guts out of the unit and found the issue! He had the parts in his van and had everything back together and working very quickly. Through all of this, Jason was not only professional but courteous and helped put my mind at ease regarding the cost of the repair. I couldn't be happier with Spokane Comfort Systems and the level of work they put out. Thanks for everything!

Wade and Lance came and installed my new AC and furnace. They were great . Easy to work with. they…read moreran into some issues but got them figured out and all taken care of in a day. So nice to have AC back. i Think the other guys name was Thomas but their work today was truly appreciated.

Herlin Heating - Energy Efficient Furnace Installation with Coleman

Herlin Heating

(2 reviews)

BEN was disrespectful to my 78 year old grandmother as she attempted to help him navigate his way…read moreto her home to have her water heater fixed. She asked me to come down as she initially got a bad read on him, and boy was she spot on! Ben was not only 40 minutes LATE but he raised his voice and yelled repeatedly at my grandmother as he could not navigate his way to her home. Is google maps no accessible? If it wasn't, this should have been communicated over YELLING at a paying client. At one point he was right in front of our house, mailboxes and all and he still couldn't figure it out. When I called him myself to get the situation fixed, he address it with a "listen lady I don't need this" and hung up on me, TWICE! Claimed it was okay to yell at her because he did not swear at her. My husband ended up fixing it for her. Feel free to use his service if you are ready to be verbally abused and berated. He asked me why I was not helping my grandmother more with directions, and honestly, I was offended as there is not much I could do in between his yelling at her. 0/5 would NOT recommend this service. There are far more professional and kind people out there that can provide you this service easily. And unfortunately, the phone number for this place is his and will continue to hang up on you as he can totally dish it and yell at clients, but can't take it back.

It's always nice when you can deal directly with the company owner. Ben Herlin has always been…read moreaccessible and very knowledgeable about everything HVAC. If you want personal, prompt and reliable service for your heating or air conditioning, I would highly recommend Herlin Heating.

Home Comfort Services - hvac - Updated October 2026

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