We have a small-ish kitchen. The entire team was great to work with. Dorothy was our contact and an estimating aficionado! She was so friendly, knowledgeable and just amazing to work with. Their installation crew were on time, organized and respectful of our home. TrueStone knocks it out of the park! Highly recommend. read more

True Stone - bringing in 2 slabs! these guys are amazing! - Building Supplies Near Me - San Francisco, California

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Truestone did my kitchen counters, and they are gorgeous. Dorothy and Felicity were extremely flexible and they went out of their way to help me get the project completed. Pedro and his crew were on time, courteous, and very careful. They know what they are doing, and I'm delighted with the counters and backsplash! I would recommend Truestone to anyone with a stone or quartz project. Thank you, Truestone! You're the best. read more

True Stone - It's hard to see in the photo, but this is Ceasarstone (quartz that looks like Italian marble) on the counters and backsplash. - Building Supplies Near Me - San Francisco, California

Wonderful meeting Stan and Andrew. So nice and knowledgeable. Would definitely recommend a stop there for tile, Quartz or whatever your countertop needs. read more

I had to replace the granite in my kitchen I contacted True Stone and they helped me every step of the way . Dorothy told me where I could get the best quality Stone and arranged to have the old granite and removed. Felicity took over from there and her crew installated my new quartzite countertops and backsplash. Everyone I dealt with was helpful friendly and knowledgeable I'd highly recommend them. read more

Best decision we made in our kitchen remodel was working with Dorothy and Andrew at True Stone! Their design team and installation crew (Mario) was absolutely outstanding! Very punctual, meticulous installation of our CaesarStone countertops! Highly recommend TrueStone! read more

True Stone was great! Kalei offered a great selection of product in our price range and understood all of our needs. She quickly ensured our order was seamlessly processed. Felicity and Kalei coordinated with our contractor and everything went smooth. The finished product really looks great in the kitchen and on the bathroom vanity. It brightens up the condo and looks amazing. The quality is excellent and the workmanship is superb. The customer service and communication is top notch. I would recommend them to anyone. read more

Dorothy and Felicity took my first calls, set up a free quote & measurements, let me check the slab before the cutting began and explained the timeline clearly. It was done exactly as promised. Mario and Pedro were master installers, timely and clean. The whole team wore masks and the cleanup was superb. I would highly recommend True Stone. They are an honest & friendly company. And most importantly their workmanship is top notch! read more

I can unreservedly recommend Dorothy, Gabriel, and the entire team at True Stone. They were patient, professional, and helpful. My kitchen countertops are beautiful. Their fabrication team arrived on time to make templates for the various pieces of stone we needed for our project. Gabriel was very helpful and patient in helping us choose where exactly to lay the templates on the slabs we had purchased to achieve the best look. Their installation team showed up on time, worked efficiently, and sent enough people to do the job - six of them! Thank you!! read more

True Stone did a fantastic job installing our quartz countertop. From the initial quote where Andrew came to make the measurements, right down to the installation, they were professional and courteous. The counters look fabulous and we couldn't be more pleased with the end result. I highly recommend them! read more

I am a general contractor who has been totally blown away by True Stone! From the first day when Andrew came to take my measurements making a complete template of each of the counters. I have been impressed! The installation was delivered on time and the quality of their work is impeccable. I am very fussy! I am even more impressed by the after service they have given... I made a mistake in the number of holes for the sink spout they came back the next day and drilled another hole at no charge. They then again came back another time to fix a chip on the edge of the sink at no charge. On top of this, they also recommended Kiwi plumbing who were also great. I will use them again when ever I need a first rate stonework. I give them the highest recommendation! read more

I am an interior designer, and have worked with many stone fabricators, from very high end to bargain basement. I first worked with True Stone back in 2005 when I was with another design firm, and since that first experience I have never wanted to use anyone else for stone fabrication. There are only a few tradespeople that I recommend without reservation, and True Stone is one of them. My reputation as a designer is on the line when I refer others, so I have to know that they are dependable, honest, easy to work with and above all, have incredibly high standards. True Stone is all these, plus fun & creative. And I know they always stand behind their work and do their best to fix any issues. True Stone is the best! read more

totally impressed by their attention to details! Erin, master designer of stone/template layout, is very type A which I can relate to :-) A fascinating process to learn about book ending (i think is the correct term) along with where seams will land when dealing with "busy" stone. Template process is quite more involved then i thought. Andrew the owner does come out for the initial layout. His team, office to installers are on it with the details. Seems pricey at first but now I have a new appreciation & understanding of stone installation; money well spent! it is a 2 step process-counters in first then another template for backsplash so don't expect 1-day magic presto counter/backsplash install. patience is a virtue so i've heard.... There are NO visible seams where the counter meets the edge (it looks like one piece of stone); truly amazing! As a Realtor I'm now going to be even more picky with real estate details/finishes--- blessed! Timeless Kitchens (company downstairs) was also a great experience. read more

True Stone has been incredible with fabricating and installing our Ice Stone kitchen counter tops - with water fall effect - AMAZING, as well as bathroom vanity and two fantastic window sills in our kitchen bay window and bathroom bay window. Ice Stone is a very beautiful but sensitive stone made off all recycled glass and is considered "GREEN" cradle to cradle. True Stone from the start had a very reasonable bid and the friendly demeanor was prominent. The customer service is so good, and we had a great rapport with everyone involved in the process! Thank you!! Anne-Frans Van Vliet read more

True Stone is phenomenal. Felicity and the gang assisted us in a remodel of two kitchens. Our downstairs tenant's kitchen needed a soft remodel, so just a new counter top. The upstairs was a full remodel. Our downstairs kitchen was a cute throw-back to the 1940s with a need for a new counter. Felicity walked us through all our options for a rental unit and highly recommended the durable Silestone. To keep the retro feel, they even duplicated the original curve to perfection. Our upstairs was a full remodel. The result is just amazing and the process was smooth. We love love our CeasarStone Lagos Blue. I can't even tell you how many compliments we get on our counters. True Stone along with Timeless Kitchen's walked us through the whole process. They were uber patient as we changed our minds about the stone and delayed our order. They even came over late on a Friday night to finish an install. Now I call that customer service! The install was impeccable. Our contractor said normally he is on-site during an install to ensure quality, but he said when it's True Stone he trusts them completely to do the job right even when he is not around. read more

True Stone - our retro kitchen that True Stone duplicated the curve of the counter perfectly. - Building Supplies Near Me - San Francisco, California

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We've been using True Stone for years for all our commercial and residential properties. They are always on time, on budget, and just great, great people to work with. They go out of their way to make sure we know what we're getting and that it gets done correctly. In the 15 years that we've been working with them, we've never had one complaint, nor have we ever had to send anything back to be remade. I wouldn't go anywhere else for my stonework. ! read more

We used True Stone for kitchen counters, 3 bathrooms, and a wetbar. They were so wonderful to work with. We'd planned to go with another company and last minute switched to True Stone because they were less expensive and they were so helpful and worked with my quick time frame. Our counters are beautiful and we are so satisfied with their work. I definitely recommend them! Everyone we worked with during the process was super helpful! read more

We just got our beautiful new vanity top installed by TrueStone, and could not be happier. Everyone we worked with there, from the first phone call through the templating process, through the final installation, was friendly, professional, helpful and patient. The stone we chose was a little tricky to work with due to some fractures and surface irregularities, but Gabriel expertly helped us choose the best part of the stone for our vanity design. The finished product is perfect. Highly recommended! read more

Still waiting for my quote. I've been calling and asking for a week. Every time I call I get VM. Anyone home?

I read the reviews on Yelp and decided to go with True Stone. It was a huge and very costly mistake for me. I have been redoing 2 of my bathrooms and dealing with True Stone was the worst part of the entire process. First, they have 4 people touch your account so no one is really accountable. Dorothy, Felicity, Gabe and the Installer. 4 people for one countertop! Hence, it is easy for no one to know what was going on. And as a result, I paid because they made a huge error and denied any responsibility. I had requested a certain edge and the edge was drawn on the plans. The edge installed was totally different and didn't match the design of my bathroom. I asked True Stone to fax the documentation of our design and someone had crossed out the edge that I wanted. I had never changed the edge that I wanted. There is no documentation from me changing the edge detail (and I had other changes documented) so I have the wrong edge on my counter. Basically, Dorothy thought it was funny and laughed. Felicity sent me documents but never talked to me live. Gabe scheduled a meeting (after multiple requests) and the owner met with me and said "tough luck there is nothing we can do" - no responsibility whatsoever from anyone Do yourself a favor - don't use True Stone. Installing stone is very expensive and time consuming to have people blow you off and not tell you why they did it wrong. I could go to small claims court and I am definitely considering it read more

I am an anal retentive, detail-obsessed engineer, and was very particular about my constraints on a fireplace remodel: a floor that was significantly not level, firebox that was level, the need for the sides of the surround to be plumb despite the floor not being level, and a need to elevate the hearth so a new engineered hardwood floor could slide underneath. This meant fabricating a surround that was significantly off rectangular so everything would have the illusion of being square, plumb, and level. These guys are the best. Dorothy did several quotes for me as specs and material choice changed. Tear down, templating, fabrication and installation (a day ahead of schedule!) were done with the utmost care, taking time to understand my needs. Andrew and Mario spent extra time on the jobsite for templating and for installation to make sure I was satisfied. Erin was a wizard at finding the small imperfections in my slab and making the best use of the material. She took the time to explain all the manufacturing steps and why certain parts of the stone should, for example, not have an edge exposed. I'm a pretty tough customer because of my fixation on detail, and I was completely satisfied. I will come to them again for my next job, and recommend them without reservations. read more

I am so happy with their service, their products, their work and their knowledge. From the beginning, Dorothy was there holding my hand as a first time renovator. I had a beautiful farmhouse sink that some would want to bottom mount, but she understood that I wanted it to sit "proudly" above the countertop. They worked with my contractor and made it happen - I am beyond words and over the moon. read more

As a designer in San Francisco I have used many stone fabricators but Truestone is by far the BEST. Their customer sevice, lead time, pricing, follow through and most of all finished product is exceptional! I rarely write reviews but I can stand behind this company 100% . read more

Had them do a Caesarstone countertop for a medium size kitchen and a separate bar area. They were patient in working through a few quotes while I decided on materials. Their price was similar to two other suppliers I contacted, but their service was much better. From quote through measure and install they were always timely and professional and I'm very happy with the job. Would definitely recommend. read more

This review is long overdue. I've worked with True Stone for years on many different projects and I am always pleased with their work. As an interior designer I need to feel confident that work done for my clients will be up to my very high standards and True Stone always makes me proud. They have fabricated complex projects for me as well as straightforward countertops and they always give lots of attention to detail and make sure the end result is perfect. Everyone on the team is knowledgeable and professional from the estimator all the way through to the installation crew. They are dependable, creative, easy to work with, and really just all around nice folks too! read more

I rarely write reviews, but after spending the last year dealing with various contractors and sub contractors doing major upgrades on my house, I found the folks at True Stone to be so refreshing - such a professional organization. They operated at a much higher level than any of the other groups I dealt with. Everyone from the estimator to the installers were not only easy to deal with, they were knowledgeable, confident, detail oriented, and (most importantly imo) had an underlying pride in the work that was really apparent. I would even dare to say that these guys were passionate! The product quality is amazing. The price was cheaper than other quotes I got (I'm not even sure how this was possible). They were organized and professional. My experience was an A+. read more

Andrew and his team are great to work with. True Stone has worked in most of the rooms in our house over the last 10 years. Years later the granite, limestone and marble work they have done looks great. It stands the test of time. Choose True Stone and you will get great results that lasts! read more

We used Truestone for 2 previous projects a few years ago, and now we're planning to using them again for a 3rd projects. We've been very happy with the quality of their work, helpfulness of their gang (they are good-natured too), and willingness to help us find remnants from their private collection to help us with our smaller projects. read more

True Stone is great! They did a beautiful job with the granite countertops in our kitchen. Everyone on staff was friendly, helpful, efficient, on time and on budget start to finish. Our contractor enjoyed working with True Stone's installation team too. They're experts at their craft and very nice. We discovered that an additional hole was needed in the stone for the faucet lever behind the sink the day after the countertops were installed. This was our mistake but they made an extra trip to the house and fixed everything to a T. Bravo True Stone! read more

True Stone was great. They built a very tricky fireplace hearth for me. It was a complicated job that involved a lot of precision. True Stone gave me a quick and fair estimate after I called them. They did the job quickly and efficiently. They were very responsive to both telephone calls and emails. Andrew and his crew were just superb. I am remodeling me entire house right now and contractor over contractor has marveled at the job they did. Corners, seams, measurements, everything is perfect. Just as important, they are nice people and they do what they say they will do. I am planning a second project with them right now. I don't write many reviews, but this one was a must do. read more

After my husband and I purchased our 1920's house, we immediately started a kitchen renovation project. . . I just started a design firm, so he was my "client". Being new to the area I had no contacts for materials, so I was relieved when my neighbor suggested True Stone and I headed off to their showroom in San Francisco to check it out. The manager, Felicity, took me under her wing and guided me through the whole process. My husband and I chose the stone species, thickness, color, texture (yes, our granite is not honed and has the original rough surface), edge finishing, and where to place the seams. The slab was ordered and shipped, on an actual ship, just in time for my contractor. Since stone comes from the earth there is no set size, so when our slab came in it was 6 inches too short, but Felicity is a professional through and through. She quickly had her assistant look up the stone recently used in a restaurant application and had the leftover material pulled from the warehouse. . . it was a perfect match and our remodel was back on schedule, and I saved face with my contractor. True Stone is a great company with more than competent employees, and comes highly recommend by my husband and me. . . and my contractor too. Jill - TANGERINEdesign, Berkeley, CA read more

You are in capable hands with TrueStone. Spending good money on a slab then handing it over to be cut and drilled felt like a pretty big deal the first time, yet there was not a single worry. It was really fun to go to the shop and work with Erin in figuring out how most strategically/artfully to work with the natural features of the stone. Other staff (Dorothy, Gabriel, and Andrew) are also a real pleasure to interact with: friendly, helpful, and knowledgeable. And the owner, Felicity, is a delight and involved rather than removed from operations. The installers were ever so smooth (and, I might add, strong in wielding those pieces!). I've had 2 highly satisfactory projects - start to finish - done with TrueStone and look forward to another whenever that may be! I'm thinking the fireplace mantel.... read more

Love, love, love my Caesarstone countertops! I was referred to True Stone by Timeless Kitchens, who did my cabinets, which I also love! I contacted quite a few Caesarstone installers and TS came in at a reasonable price. Everyone was great to work with at True Stone - very friendly and knowledgeable. It took 2 weeks from template to install. I have to applaud the install team since they were there for about 8 hours! My husband was the go-to person since I was at work. He said that they were very thorough with the process, asked questions, triple checked on where the holes will be drilled - above and beyond. We decided to go with waterfall panels after much debate and boy are we glad we did it. It looks fantastic!! Very happy with True Stone and the 5% off definitely helped! I would highly recommend True Stone and TImeless Kitchen for cabinets and countertops! read more

I wanted to write an update that our house was just appraised again for a refinance (only 5 months after we bought it) and our mini-kitchen makeover gave our house a 45k bump in value! The appraiser specifically mentioned that he could tell the counter tops were great quality. I also love the durability..our counter gets some major abuse and has not yet met a food or drink that doesn't easily clean up, even the next day. read more

There is a reason they have 5 stars, and yes, they are a bit more expensive than others in the area, but their work is amazing. We had them install a large L shaped piece with an undermount sink cut out. They did beautiful work. Every contractor that has come in since, has mentioned what a good job they did. We tried to go cheap when it was time to do the island, and went with another company. The difference is huge. Quality of craftsmanship is not comparable. Do yourself a favor, just go with these folks. read more

There are several solutions to any kitchen countertop puzzle with regard to material, fabrication and cost. Whether you are an inspired cook who loves your surroundings or simply a discriminating homeowner who is remodeling, if you want a work of art in your kitchen, look no further than True Stone. Our recent experience with the True Stone team brought home the fact that this local San Francisco company is dedicated to the highest quality results. True Stone was extremely helpful at every step of the process, from stone slab selection to final installation. Their estimating, template, template layout, fabricating and installation teams were a joy to behold as they displayed great attention to detail and pride in workmanship, something one doesn't see very often today. So we now have a beautiful kitchen countertop, expertly fabricated and installed at a competitive price. Thank you, True Stone, you are the best! read more

I have been working with the folks at True Stone for 8 years and have never had a bad experience or even a hiccup in the level of service. They have many loyal customers because they earn them. I design interior remodels and so virtually every one of my projects requires countertops. Some just a small piece for a bathroom re-do. But often, I am doing stone not only for counters, but also fireplace surrounds, even dining room table tops. My clients are demanding and particular. But with True Sone, I know that I won't have any problems, in fact, just the opposite. And it is so nice to know they will be there for me when I have a particularly difficult client. Like Mr. Obsessive-Compulsive. While designing his kitchen, he was so particular about the tiniest details, things that most of us would never notice. True Stone installed the granite slabs that he had handpicked. And then he started having "issues". Cracks that didn't exist, depressions that no one else could see, variation that was just part of the natural material. The gang at True Stone went out to his house to "fix" all of these imagined problems about a half dozen times. No other vendor I know of would go to these lengths to keep me and my client happy. They truly made my life so much easier in dealing with this client, and this is just one example. Andrew is meticulous when templating. He and his crew think of every little detail to make sure the transitions between things like tall cabinets and the counters next to them look perfect. Felicity, Dorothy and the rest of the office staff are the greatest. When they book an appointment, you can be sure your installers will arrive as promised. And with Erin running the shop, your counters will look as good as humanly possible. Their contract of service is detailed and very professional, with precise instructions for prepping the area for installation. I always pass this along to my contractor and have never had a problem. True Stone are not the first fabricators I have worked with, but they will be the last. They have done the counters in my home and I wouldn't think of using anyone else in my clients' homes. read more

A fine crew - very knowledgable and professional. They were able to design a bar for a client of ours that was something an engineer would have designed. Their cesarstone installation was fabulous and their mitered edges look seamless. On top of all that, they met my impossible scheduling needs with ease! read more

I am a GC. I've used True Stone since '97 on all our contracting projects and all my personal projects. They are very patient when clients change their minds. It took a couple of passes before I understood how they detail, but once that was clear, we've never had a mistake. Why would I use anyone else when the owner - Andrew - shows up to make the templates? For this kind of error-free service, cost is the lower on the list of priorities, it just so happens that when I'm forced to get other quotes, True Stone is always competitive. read more

We really appreciated True Stone's follow through with our kitchen counter project. We're very happy with the end result and are happy to recommend them. In particular, Andrew was professional, committed, and a pleasure to work with. We can't say enough good things about him. read more

The caesarstone countertops are gorgeous and seamless. TrueStone discussed everything with me over the phone, then Andrew came out and we talked about options in person. The work is custom to fit my space. It looks better than I even imagined. read more