I would strongly advise any homeowner or contractor to take their business elsewhere. My experience with Tez Marble has been a months-long nightmare of incompetence, turnover, and blatant theft of $8,500. The issues began in July 2025 when I requested a quote from a saleswoman, Beyza, for 5-7 slabs and 2,000 sq. ft. of hardwood. It took her over a month to simply respond to an inquiry, causing them to lose the flooring portion of my business immediately. Against my better judgment, I moved forward with the slab purchase through a different salesman, Julio. We purchased 5 slabs, yet Julio accidentally charged us for 7, an overcharge of roughly $8,500. What followed was a masterclass in poor customer service: The Refund Delay: Julio dragged his feet for two months on the refund, only for us to find out he no longer worked at the company. Management Failure: I escalated the issue to Sam, the manager. He promised to process the refund immediately. Sam also made additional promises of delivering the slab the following day, but failed to do so. The Current Status: It is now February 2026--seven months after the initial contact and months after the overcharge--and we still have not received our money. Tez Marble has stopped responding and has made no effort to call or explain why they are still holding onto $8,500 of our money. They have been completely radio-silent while essentially "stealing" from a customer. Beautiful stone is not worth the risk of losing thousands of dollars to a company that clearly lacks the internal infrastructure or integrity to handle basic financial transactions. Avoid at all costs!!!!!! read more

We recently visited Tez Marble in Burlingame as part of our bathroom and wet bar remodel projects. During our first visit, we actually felt optimistic. One of the owner's sons helped us, and he was friendly, knowledgeable, and generous with his time. He provided a field tile sample and told us about their other locations where we could look at remnants for the three countertops we needed fabricated. He also mentioned that if we chose to have Tez handle the fabrication, they would include the remnant at no additional charge. We followed his advice and went to the Oakland Tez Marble location. There, we found a small cracked remnant that could work for one of our counters and possibly the small wet bar countertop too. The staff member in Oakland was also initially helpful -- he had the piece moved so we could get a better look and even spent time online helping lay out designs for two of the counters. At this point, we were feeling good about our decision and excited to move forward. Unfortunately, everything fell apart after that. Both the Burlingame and Oakland stores completely ghosted us. I have sent four emails and left multiple voicemail messages for both locations requesting follow-up, asking about the status of the fabrication, and trying to schedule the final measurement before cutting. Weeks have gone by with absolutely no response from anyone. As someone who works in customer service, I am genuinely shocked by the lack of professionalism, communication, and accountability. It's disappointing and frankly baffling that a business could operate this way and expect to retain customers or maintain a positive reputation. What started as a promising experience has turned into a major frustration. I cannot recommend Tez Marble based on how they treated us once we were ready to move forward. read more

When we first came to Tez we fell in love with the beautiful selection they have and the story about it being a family run business. They sell themselves well.. our story took a sharp nose dive. We discovered by using an outside fabricator (who is respected in the industry) that the two slabs we purchased of quartzite were cracked (photos show the large cracks taped). Tez called me before I had a chance to talk to our fabricator to explain something "had come up" while I was at work and we needed to use them as fabricators instead. He said he'd urgently send me a contract to sign. Tez then when called out on the cracks stated it was a "natural feature" (our fabricator argued it could lead to it instability, esp when cutting). When we came back to the store, we discovered that the entire lot for sale on the floor had long cracks. They refused to offer any refund or discount on the obviously flawed slabs. They also made it a point to tell us how they made "plenty of money" on quartzite loudly in the store which made me cringe and to point out we were the only dissatisfied customers. It was all around a very disappointing experience. I'm sure they'll comment to seem smooth and that it is a "natural feature" of the stone, but we have been told otherwise by our kitchen design team. read more

Tez Marble - Marked large cracks (the entire lot turns out was this way) - Building Supplies Near Me - Burlingame, California

Bought both wall tiles and floor tiles for our kitchen and bathroom renovation from Tez Marble several times. The staffs there are very helpful and the quality of the tiles is in high quality. Definitely a go-to place if you are looking for high quality tiles. read more

30 days is not long enough leeway for Returns. When you hire a contractor and You have to wait for him. Would be nice to have had 60 days for returns of unopened tile read more

Our journey with Tez Marble began at the Oakland location. Unfortunately, our experience with one of the sales representatives there didn't meet our expectations. We then visited the Burlingame location and were fortunate to work with Deniz on our very large order. Deniz is kind, humble, knowledgeable, and down-to-earth. Unlike our previous experience, where it felt like the sales rep was solely focused on making a sale, Deniz went above and beyond to help us find the perfect match for each wall tile and floor combination. His diligence and attention to detail made all the difference. Our experience couldn't have been better--Deniz was incredibly responsive and helpful even after the sale was completed. The manager at this location was also very kind and supportive, and I want to thank him for having such an outstanding team member like Deniz. I highly recommend Deniz and the Burlingame location. You'll walk away not only with your dream bathroom or home flooring but also with the best customer service experience. Thank you, Deniz! read more

I had purchased tile from Floor & Decor for 2 bathrooms, and decided I wanted to get real marble for the 3rd bath. I found the color & pattern I like at Tez when they had a SJ location. I underestimted and was short a few pieces. Several months had passed and by this time Tez had moved to Oakland. I called and Leo immediately picked up and made it really easy to purchase the remaining pieces. He also made it easy for me to pick up by arranging the tiles to be sent from Oakland to their store in Burlingame so I wouldn't have to drive that far to the East Bay. The service I have received from Tez is far superior to any of the other tile stores and I am a very happy and grateful for the 5 star service I received. Thank you Leo!! read more

Great selection for remodeling projects of all styles and sizes, with very reasonable pricing. The staff is extremely professional, always helpful, and patient. Manager Sam has been especially outstanding. read more

Great stock in the back. Good selection of painted Mexican tiles and colorful pastel solid colors.

5 stars for Leo Ng! Worked with Leo to get our tiles and kitchen counter top. He went above and beyond to help us find exactly what we wanted, while also providing us with his expertise. He is incredibly accommodating and a joy to work with. He also responded quickly to any questions we had, and we would love to work with him again for future purchases. Highly recommended asking for Leo! His is in the Oakland location now. Our tiles and countertop are cool too. read more

I had a fantastic experience at Tez Marble in Burlingame. I came in looking for a very specific tile to match existing tiles for a small shower repair and the folks there are very kind, patient, helpful and professional. While they didn't have an exact match on hand, they went out of their way to find similar tiles in their back stock room, which I eventually used in my bathroom project. They have a large selection of tiles and slabs and have many nice items that you wouldn't find at those large warehouses that sell the same mass produced tiles, etc. I would highly recommend visiting for any home improvement project needs. read more

Super disappointed with Tez Marble. We're doing a major overhaul of three bathrooms and went in yesterday to shop and talk to a designer about the project. They couldn't be bothered by us. Ignored us completely so we went down to Floor and Decor. F & D was fabulous! Don't waste your time at Tez, just go straight to Floor and Decor. read more

Love this place! My husband and I have been here twice, to check out stuff, e.g. slabs, tiles, hardware, flooring, etc. and so far, each time the customer service we got from Johnathan was stellar! He was incredibly generous with his time, patient, and attentive. We went from slab to another to another .. and tiles can get dizzying. Tez's showroom is vast and there's a special kind of easer to getting both tiling and slabs in a one stop shop manner, especially because color coordinating is more seamless, but we wouldn't have been able to do this if they didn't have such a huge variety of things. We'll be going back more times, because we need those and crystallize and finish the selection process. If I'd gone to a shop with their selection but if the customer service wasn't on point, we would've gone elsewhere, so it's really refreshing to see the grace and kindness that Johnathan shows us, and we're super excited to keep working with him. Parking is convenient and free up front in their lot. And from what I can glean from other stores of this ilk, prices are reasonable. Our contractor will be doing the installation process, but Tex offers to coordinate and use some sort of software tools they have which I imagine are about measuring? What a gem this place is! read more

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I can't say enough about the experience, honesty and product quality at Tez. Sam is one of the best sales people I've had the pleasure of meeting. I told him what we wanted and he immediately brought my wife and me to a beautiful slab that ended up being our second choice, only because we decided to go over our budget for an even more beautiful stone. Even though we liked the one in his Burlingame showroom, he told us to wait to make a decision until he could get other slabs of the same stone brought in from their Oakland location. We are so happy he did as the Oakland stone is amazing and that's what we purchased (see photos). I would highly recommend anyone looking for countertops and tile to check out Tez marble first. read more

Tez Marble - Building Supplies Near Me - Burlingame, California

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Tez MARBLE is a wonderful place with lots of options for your project. Their products are high-quality and just beautiful. The customer service was amazing. Sam especially was so helpful. Hands-down, I would go here again for any project needs!! read more

Ordered backsplash tile from them. They have a great selection and fast delivery. Mike was very helpful and nice to work with, kept me informed on the delivery and made the whole process very smooth. Will be happy to have business with them in the future. read more

My wife and I went to probably a dozen different marble and stone showrooms before going to TEZ in Burlingame. TEZ was the last place we went because they had an amazing assortment of natural stone, and their staff was really terrific. Johnathan was our representative and he handled everything in an outstanding manner, he never made us feel like we were asking too many questions or that we were being a bother. His responsiveness to phone calls and texts were timely and professional. We came in a few times to match tile and trim pieces to our quartzite slabs, and he never thought twice about pulling our slabs out so we could see them all lined up. We were so impressed that we purchased all of our slabs here, as well as our floor tile and trim pieces. They held everything there for several weeks until our fabricator was ready to pick them up. I'd recommend TEZ to anyone looking for stone without hesitation. read more

I'm updating my review to 3 stars, because despite the experience I had, I do have to say Sam is at least trying to do something about it. Sam responded to all of my points, and while I assume it must be annoying / frustrating to receive a negative review, he at least talked to me professionally over the phone and tried to offer me some paths forward. Our frustration mainly arose because we were told that the slab we selected would be enough for our project, however after receiving quotes from other fabricators for the labor, we discovered that one slab would definitely not be big enough even if we reduced the size. This tied into being upset over the receipt, which states "Returns and cancellations are subject to a 25% restocking / handling fee whether the goods are received or not." and that "Tez Marble will give store credit against returns and cancellations". However, Sam told us over the phone that this fee does not apply as long as the material doesn't leave the warehouse, fair enough, we should have asked, and I believe this wording should be updated to be a bit more specific. read more

I went to almost every Natural Stone retailer in the California Bay Area and I will have to say, none of them even came close to Tez Marble. I needed 2 slabs for my kitchen remodel and I was able to find exactly what I needed! As soon as you enter you are greeted with hands on customer care, I was greeted by Sam who walked me through their amazing showroom and guided me step by step through the process. At other places I was berated by sales employees trying to make a quick sale but my experience at Tez Marble was completely different. I not only got my countertops from Tez, I also got kitchen cabinets, floor tiles, backsplash, and I even contracted them to do the installation of the cabinets and counters. If anyone is looking for a one stop shop, these are the guys! They have the largest selection of slabs and tiles with the highest quality, great customer service, fair prices, and they really are the only one-stop shop in the Bay Area! To summarize, if I was to redo any part of my home, I would not even stop to consider any other place! Thank you Tez Marble Team! read more

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Mike was incredibly helpful and his advise helped us design a beautiful kitchen. Having a single place to buy the quartz, manufacture and install the kitchen streamlined the entire process. read more

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Samet took care of us- Their shop has a selection of more exotic stone than we had seen anywhere, they specialize in it, the choices of color and variety of stone was impressive. Designers dream.... We choose a red Brazilian stone for our kitchen and we are very happy- the install went smoothly and they made thoughtful choices in their cutting and matching selections. cheers and thank you H Strohbeck read more

I'm writing this review to express my satisfaction with the service provided by TEZ Marble team. They are truly nice people who offer great service that goes beyond mere sales purposes. Their approach is akin to helping you like real family. Thank you again ! read more

We made the best purchase here in our brand new kitchen. Since my husband & I decide to remodel our kitchen, we start to look for stones for the island countertop. we've look through many of the stone retailers in the bay area, small or large, we couldn't find any one we like. When we first step into Tez Marble, we were welcomed to browse through their showroom, nothing caught in our eyes. until we have plenty of idea in mind, stone types, patterns, colors..... the second time we went to Tez Marble again, we found this beautiful quartzite piece we like, Ali was very patient to explain the stone and help us tape the stone out of the measurement to get the best of the patterns and save the material. from his help, we saved 1 full slab of stone. We greatly appreciate Tez Marble when we sit around the brand new island in the kitchen with the marvelous patterned of quartzite countertop. read more

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Haluk Ozbay helped us all the way from choosing the right material to get a perfect installment. We have visited lots of shops but Tez Marble has the largest natural stone and tiles options as well as professional services since the very first moment. I highly recommend these guys if you want to make sure your project will be taken care of by a professional team! read more

Tez Marble - A very elegant Turkish marble slab was installed around our fireplace. This little change made our interior much cozier immediately. - Building Supplies Near Me - Burlingame, California

Tez marble helped us get a brand new look for our living room, we got them to install a single marble piece frame around our fireplace. Haluk was extremely helpful and responsive, he took care of everything working with our condo association and ensured a flawless installation. They took care of everything from ideation to selecting a beautiful stone from their really extensive inventory and the final installation. The whole process was pretty fast and smooth. Highly recommended if you are looking for high end stones and high quality work! read more

Tez Marble - Fireplace marble frame - Building Supplies Near Me - Burlingame, California

Jesus was super knowledgeable and answered questions. He had great customer service and was greeted immediately. He was able to provide quotes in less than 30 minutes based on the measureme.ts provided. No hassle! And the place was organized, safe, clean, and had many to choose from! Had terrible experience at All Natural Stone business next door and came here. Night and day! This place is far better! read more

I needed a small amount of marble tile for a ceramic photography project and Tez Marble was so helpful. Manager Sam and his colleague helped me find exactly what I wanted quickly and I took it home right then. The marble store next door didn't even get up from their desk to help me and wanted me to pay freight on the small order, which would have cost more than the marble. If you're looking for marble tile or slabs, start at Tez Marble. read more

We found our beautiful quartz countertops for our kitchen from Tez Marble. Sam was extremely helpful and responsive throughout the entire process and we are thrilled with how our kitchen turned out! read more

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Searching for countertops was so overwhelming; other than knowing I wanted quartz, I was stuck beyond that. I brought a friend who's flipped several homes to help, and she recommended we check out Tez. We talked with Johnathan Sage, who was very patient as we walked through their very wide selection. We stumbled upon one I liked for my kitchen, although I liked it better upside down due to the more muted coloring. Johnathan explained you don't install the counter upside down (I was a rookie!) but told us about honing. He talked directly with my contractor to get specific measurements and provide me with a written estimate in a timely manner. Meanwhile, I found a countertop for a bathroom elsewhere, but it took over two weeks to get an estimate from the store. During one of my contractor's conversations with Johnathan he told him about the other countertop, and it turned out they sold that as well. I got the estimate from the other store after I ended up buying the bathroom countertop, as well as the kitchen countertop, from Tez. Johnathan was very patient with me, able to answer my many questions, arranged for me to come back to view the four slabs before I purchased, worked really well with my contractor, and got back to both of us quickly anytime we reached out. I'm really appreciative of his assistance, and recommend Tez Marble and Johnathan without question! read more

I was looking for a specific tile. I only needed 10 of them. Mike helped me source them and bent over backwards to help me. I am very happy with the service even though it was a small job I was treated like I was spending lots of money. When I remodel my bathroom I will choose Tez Marble. Thanks for a great experience. Jefferson read more

Oz was the best. He helped me choose my master bathroom tile. I couldn't have been in better hands. I also, bought marble there. Always great service and care read more

We needed to order countertops, backsplash and fireplace tiles and we were under a tight schedule. We went to Tez Marble in Burlingame and we were so fortunate to have Leo Ng help us. He was very friendly and professional but most of all he was knowledgeable about the materials in the store. We explained what we were looking for and he walked us through the whole store and showed us samples of the styles we wanted. He was extremely patient and gave us background info about the different materials and pros and cons. He had huge slabs moved so we can see the full beauty of them. Leo spent the better part of the whole afternoon with us and needless to say, we ended up ordering everything from him the same day. Leo made the process and experience easy and pleasant. We are ecstatic with the end result. You can tell that Leo loves his job and he is good at it. read more

Completed a kitchen remodel with my son and fiance. both of them had a very specific vision and aesthetic they were looking to achieve and didn't want a kitchen that looked like everyone else's. We landed at Tez Marble in Oakland after going many other places and they fell in love with Perla Venata Quartz for the counters and backsplash and Sahara Noir for the custom island. Both the island and one end of the counter were waterfall as well. Michael was fantastic to work with and made the experience educational as well. He wanted to know alot about what we were shooting for and complimented my son and fiance for their high sense of design stating their choices were brilliant! Materials were great and yes, expensive but we understood the investment and proceeded. Michael even recommended the fabricator to us (Stone Empire). They got the forklift and moved many pieces of material so we could have our choice and then held the material for months until we were ready for the installation. Really pleased with our experience there with the people and the products and would definitely recommend. Cabinets were by Acadia Craft Roseville CA and would highly recommend them as well read more

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My spouse and I were looking for granite for a kitchen remodel. We went to a number of places spending most of our time wandering around the showroom floors with little to no help. While heading to yet another place we passed Tez Marble and decided to stop in. Best decision ever. We were greeted when we walked in and immediately helped by Sales Associate, Leo Ng. Leo has an engaging personality, asked pertinent questions and listened to our needs. He quickly understood what we wanted, never pressured us and explained all the options available. Within minutes we found the stone slab we were looking for. Leo even suggested we move the slab into a larger area so we could see it without shadows which only cemented our decision. Next he took us to his office where he patiently entered our measurements to assure 1 slab would be enough. This was our first time so he explained fabrication and installation options and recommended we discuss the purchase with our GC before we purchased it to make sure there were no mistakes. Our GC was happy and we purchasing our stone slab from Leo at Tez Marble! I can't say enough great things about Leo and Tez Marble. Thanks for making our visit a great one, Leo. Highly recommend!! read more

So far so good! I worked with Johnathan to select a slab that would complement my cabinetry by walking around the large warehouse and comparing the cabinet door with the various slabs including the natural stones: marble, granite and quartzite. read more

I had a short notice kitchen renovation due to a leak in my kitchen and was in need of getting a new quartz. Mike and his team made it easy for me and did their best to deliver the countertop and island in just 3 weeks (from the purchase date to installation). They have a great collection of quartz and marble. Mike was incredibly helpful and responsive during this time. I absolutely recommend Tez Marble! read more

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I manage many properties and am always stressed about finding tile replacements. I stopped by Tez and met with Sam. He was very friendly and took my sample and showed me the exact tile I needed. He was very professional and efficient. read more

My contractor crew picked up a slab we purchased earlier and my crew called me noting it was cracked. It was not cracked when we picked it out but we still liked the slab and could work with it. Because we were working on a tight schedule, we opted not to use Tez to fab and install, as they needed 2 weeks to start and 2 weeks to install. We asked them to refund the deposit on installation and got the run around for weeks. I recommend not using this company at all. read more

Absolutely love the porcelain we purchased from Tez Marble ! Mehmet and his team were awesome answering questions! We decided to their installers also do the installation and we are so happy we did because it came out absolutely amazing! Nothing but the best work !!! read more

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This review is for my friend Haluook that works here. His kind, patient and helpful as well as follows up with you! I walk in a bit skeptical as Floor Decor was next door and had really great prices BUT Haluook not only beat their price but brought me a sample of flooring surpass theirs!! In the end i bought all my water proof vinyl from TEZ! They not only have amazing collections but the service from Haluook surpass anyone in Floor Decor! read more