We used B&B Marble (who have now changed their name to Sunlift International) in 2016 to renovate a bedroom and 2 bathrooms. It was a very bad experience, enough so that we felt obligated to warn others despite not really ever writing Yelp reviews before.
We chose B&B Marble because their GC Jackie had renovated other similar houses in our HOA development. After 2 months of planning, right before the project was supposed to begin, B&B advised that Jackie had just retired and new management was in place. We considered delaying the schedule to find a new contractor, but B&B assured us that they were very competent and they would use the same crews that had worked on our HOA houses before. We found out later that neither of these claims was true.
Here are B&B's biggest failings:
(1) B&B quoted a 6 week estimate and took over 6 MONTHS to complete renovations on 1 bedroom and 2 bathrooms. They knew this renovation took out both of our showers too but the inconvenience their delays were causing the homeowners didn't speed them up at all.
(2) B&B's work was full of errors - a lot of the delay was caused by B&B having to redo or correct work that was not done properly. Some examples - B&B installed a floating bathroom vanity too close to a wall so that the drawers could not open and had to shave down, replaster and repaint the wall; they had to reinstall the shower pan 4 times (they kept puncturing screws through the shower liner that should be kept waterproof despite repeated instructions not to); installed bathroom fixtures in crooked places and damaged the shower tile at the same time (we had to get the tiler back in to reinstall for that fix); B&B mis-measured and mis-cut our master bathroom marble counter (something they should be experts at) and we had to design and build a new backsplash and windowsill to cover their mistake.
(3) There was terrible organization between the B&B office and their crews. The crew did not even show up some days, even when we were promised by the office they would. B&B would rarely send a supervisor to inspect their crew's work and would blame us (who are lawyers and not experts in construction) if we didn't notice a deficiency until we randomly happened across it weeks later, making it more expensive to correct.
(4) After 4 attempts and a lot of wasted paint, B&B finally admitted they could not handle and deliver the wall smoothing and painting work quality that they'd promised. We negotiated a discount off the paint job quote, but that still caused a multi-month delay and we still need to get another tradesman to finish smoothing and painting the walls.
(5) B&B cut every labor corner they could find. They tried to have their cheaper framing crew do our finishing work, instead of the more expensive finishing crew, until it became obvious (from things like our bathroom valves being installed backwards) that the framing crew didn't have a clue about what they were doing. B&B also sent in a tiler to do our painting.
(6) The president and main supervisor Ping is just plain rude. English is my first language, not Mandarin, and the language barrier made things worse.
There were many other examples of their incompetence but this is a long enough review. This wasn't a huge complicated project but it was very obvious that B&B could not handle this size of job, even though we took many pieces off their plate like getting our own contractors for the tile and flooring work. We even started to do some work ourselves just so we could get things finished faster (and B&B had the nerve to want us to pay them for the work we did ourselves!). On top of that, we had to take over much of the GC responsibilities ourselves given that they were just not capable. I would never use this company again myself and wholeheartedly do not recommend that anyone use these contractors if you value your time and sanity. read more
