Steve Grant was awesome. Very professional, timely, thorough and personable. The crew that did the…read morework cleaned up everyday before leaving. My new shower is lovely!

Guy came out, looked at my tub, took some measurements and said I needed something custom. Said…read morehe would send me an email with the details. We went through his book and his schpiel and selected what I had in mind. Well... over a month later and no email. I guess they're not hurting for business. Thats fine, they'll get none of mine.

I've bought almost all the tile for my bathrooms and fireplaces here…read more The second time we ordered at 6pm for store pick up on a Saturday but decided to go in and pick it up instead. DONT DO THAT. They make a BIG fuss. Just order for pick up and wait for your ready message or go in store to pick it up yourself and buy at the register. Anyway, apart from the lady in the black apron making a fuss, this experience was top tier. We knew exactly what we wanted and knew the store was closing soon so my husband got the flat bed cart thing and carried our one year old straight to the back corner with my son following behind him. They left me in the dust because I am heavily pregnant and was waddling. Every store employee we passed told me "we're closing soon" so when I saw my husband up ahead walk past a worker and the worker look back at him, turn course, and begin to follow my husband I thought "we better hurry up" this guy is going to tell us they're closing soon but nope! He was soo nice! Asked us if we had questions, helped my husband load our flat bed cart because we were getting twelve boxes of 12x36 tile, got a forklift to pull out the boxes in the back and walked us to where the grout that was in display is located. I believe his name is Luis! Thank you Luis for a wonderful experience. We're sincerely sorry if we got you in trouble. You didn't know we ordered ahead until we got to the register. If anything this man deserves a promotion! Top tier customer service! Also, we hurried to this location to get the tile we wanted because it was $30 cheaper per box than the location by our home! Thats why we always make the trip to this location.

I like this chain because they offer a little more options for flooring than your typical…read moreLowe's/home depot does. Plus it's nice to see a lot of their inventory out in display, to make it easier to envision what it may look like in your home/business. Prices are pretty fair and I love seeing their clearance as well. This location also had a lot of staff everywhere and they were also willing to answer any questions it seemed from their appearance.

Fun, beautiful showroom packed with intriguing items. Very helpful and informed staff…read more And be sure not to miss the "smart" toilets!

May, who works at this showroom, did a marvelous job helping me with my large order for fixtures…read more She was clear, concise, and attentive. May answered my questions thoroughly, and she was masterful at putting my order together and communicating with me about the status of the order. She also spared me an additional car drive to the showroom by arranging to have the massive shipment delivered to me. I am grateful and very impressed. Thank you.

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

Eugene is amazing with so much knowledge and expertise. We…read morehighly recommend him. His help was invaluable in remodeling a kitchen and bathroom with his assistance in choosing the things. Could not have begun without him.

Xpress Kitchen & Bath did our bathroom remodel, and overall we had a very good experience. Steve,…read morethe sales guy and designer, was fantastic. He was knowledgeable, accommodating, patient, and very helpful throughout the process. Majid, the owner, was also good to work with. These guys really are express. Did everything go perfectly? Of course not. No construction project ever does, and I've done a lot of projects at my home. But they moved quickly, handled the project well, and delivered good value for the money. I would recommend them to others, especially if you want a bathroom remodel done efficiently and at a fair value.

Once again, this team delivered an incredible experience from design to execution. Though this is…read moreour second project with Majid, Steve and team, the photos speak for themselves, so I wanted to give a special shoutout to their integrity. They have honored their one year warranty not once but twice. Since completing our master bathroom last Summer, the team was called to address a tiling and tub issue. The tub ended up being faulty; regardless, Majid sent his plumbers to address the issue. We cannot express how grateful we are for our beautiful bathroom that we enjoy every single day. They stand by their workmanship and deliver incredible service and projects. Thank you!

We had a wonderful experience with KZ. We randomly stopped by to ask the designer Bailey on what to…read moreconsider for deciding on the remodeling layouts. Bailey was very approachable and knowledgeable. He provided stylistic and customized insights to help us create great designs for both the kitchen and the bathrooms. Bailey is truly genuine to help the clients without any pushiness, so we felt very comfortable to rely on his advice. He helped us arrange for the kitchen cabinets, countertops, tiles, and many accessories, often following up with calls to confirm details with contractors. Everything turned out beautifully. Highly recommend!

KZ was one of the reasons my recent remodel finished in four weeks…read more I started at KZ early in the process after visiting a few other stores and feeling both underwhelmed by their selections and overwhelmed by figuring out what I actually needed. On that first visit I met Bailey, who ended up becoming a key part of the project. I came in with measurements from my contractor, rough layout ideas, and a general sense of what I wanted: drawers instead of mostly base cabinets, quartz countertops, and a way to turn a small, dysfunctional kitchen into something thoughtfully designed with proper prep space. Bailey took those requests and my contractor's initial mockups and developed a layout. I was immediately impressed by his thoughtfulness and attention to detail. He also included things I would not have known to ask for, including a blind corner pull out "peanut" cabinet that turned dead space into some of the most usable storage in the kitchen. He explained his decisions when asked and found solutions as needed, for example suggesting a microwave cabinet when I mentioned not knowing where to put that. I left excited about the project and hopeful it could actually come together. He was consistently responsive to my many questions afterward. He sent estimates for different options so I could compare costs, such as a 4-inch versus full-height backsplash, and shared renderings of the cabinet and countertop combination. Seeing the space rendered that early was a significant moment for me. His involvement continued well beyond placing the order. As the project progressed, Bailey made sure everything was delivered properly, communicated directly with my contractor, answered questions as they came up, kept suggesting ways to improve the project, and made sure everything was set up correctly for countertop templating. The fabricator, Rafael, was also excellent and did a beautiful job. He and Bailey suggested adding another slab of quartz so we could do a full waterfall on the exposed ends of the counter. I took their advice and I am very glad I did. It made a huge difference and made that part of the design feel complete. I was also happy with KZ's pricing and selection. I visited four cabinet and countertop stores, and KZ had the best overall selection I found. Their prices were extremely competitive without sacrificing features or quality. The cabinets have plywood boxes, soft-close doors and drawers, and full-extension drawers, and they arrived fully assembled rather than flat-packed. My contractor had specifically told me not to buy RTA cabinets and these were straightforward for him to install. All of my other interactions with KZ were positive too. Delivery drivers called ahead, other employees in the store were helpful, and the factory expedited part of my order for an additional charge when my fast schedule required it. One thing worth mentioning for anyone considering KZ is the type of experience they provide. This is not a full-service design firm where someone makes every selection and manages every detail for you. I had to be a little assertive on my first visit because there were a limited number of design/sales reps available, but once I connected with Bailey the experience was excellent. You will get the most out of KZ if you come in with measurements and some idea of what you want, are willing to look around and give input, and are okay following up with questions. When I did reach out, Bailey was very responsive. Some practical things to know: they do not offer financing, some costs such as fabrication are settled separately and in cash, and delivery is extra if you cannot pick up the order yourself. Mine was around $500 for 18 cabinets plus panels and hardware, delivered about an hour away. I think some of the savings come from this model, but it helps to have the right expectations. My entire remodel took about four weeks, including a full primary bathroom and extensive changes throughout the house, with the KZ order placed roughly one week before construction began. A lot of the credit goes to my excellent contractor, but KZ's responsiveness, timely deliveries, and efficient work were a major factor in keeping things moving. It was night and day compared with buying my other materials through large home improvement stores. When I had questions or concerns, it usually took a simple text to Bailey to resolve them. I am super happy with the finished kitchen and with my experience at KZ. I recommend them to anyone looking for cabinets or countertops, and I am especially grateful to Bailey and Rafael for how much care they put into my project.

A very knowledgeable friend recommended I contact Alfonso for assistance selecting tile and…read morecountertops for my bathroom, kitchen and entryway and I am very glad I did. I came in with the vaguest of ideas of what I liked and was looking for for my space and in my consultations with him (I needed a second consultation after a design change) Alfonso was so skilled at finding a variety of options to consider without overwhelm! The showroom is like an art gallery where you can touch the art and a sensory treat to roam through. The large attached warehouse area with a huge number of countertop materials was very impressive to behold. But again Alfonso could quickly edit it for me to a few choices. Now I am happily enjoying my epic countertops, gorgeous shower and elegant tile flooring.

This place use to be good. Many selections price is fair. People who work there is helpful. But…read moreeverything changes in my recent two visits. None of the tiles has price. We have four bathrooms under renovation and we need quite a lot of tiles but none of the tiles has price on them. Which means you have to ask them every single one that you are interested in. No one wants to talk to you. We were there wondering around and looking for tiles for 10 mins and people who work there walking back and forth with their nose on the air. Didn't even border to help. Terrible store.

We had a really good experience at the Kohler Store in Burlingame. Iryna was very welcoming from…read morethe start and even offered us drinks while we were discussing our project, which was a nice touch. She took her time to understand what we were looking for and helped us choose the right products without any pressure. Everything was delivered as promised and on time. What we appreciated most was the follow up after delivery to make sure everything arrived and that we were happy. That kind of service is not common anymore. We would definitely recommend working with Iryna and the team.

My husband and I visited the store for the first time this past Saturday. We walked around for…read moreabout 10 minutes, admiring the new space, but were never acknowledged by the sales associate -- even after passing the front several times. After viewing most of the products, we decided to leave. As we were heading out, another couple walked in and were immediately greeted with a friendly and enthusiastic "Hello, welcome in!" While we weren't necessarily shocked, the contrast in treatment felt like a microaggression and was extremely off-putting. My husband and I have lived in Burlingame since 1996 and have been fortunate to rarely encounter such blatant racial profiling in our community. This experience was disappointing and left us feeling unwelcome in a place we were excited to support.