Steve Grant was awesome. Very professional, timely, thorough and personable. The crew that did the work cleaned up everyday before leaving. My new shower is lovely! read more

True North Kitchen and Bath - Shower - Kitchen & Bath Near Me - Burlingame, California

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The sales person Chris was fabulous but after that it went down hill. appointment got scheduled then canceled then scheduled again. Two men can on the first day. The next day they had a schedule issue and different show up until 2:30pm. worked on Wednesday it was finally finished on Friday but as I was cleaning up I noticed. Tile was cracked. I called the project manager Max, he came out, fortunately for them we had a pair piece a tile so it was able to be fixed. What was upsetting it was broke and nothing was said. Two days later my husband was taking a shower and whole shower head came off only the pipe was coming out of the wall. Max was called immediately And came out to replace the shower head. As of today I still have not received the instruction on how to clean the shower. Customer service which sucks they mailed it. Carol Tripp read more

Very responsive. Pricing was 2x other bids. And that included a 40% year end discount read more

Happy with our bath remodel. From design to completion great communication and excellent work. Would definitely recommend

Owner seems legitimately concerned with the quality of the work and says he's working on improving the team's work & communication. My experience was that the installation was somewhat sloppy, getting things fixed was difficult, the sales manager told us many things that then weren't communicated to the installation team. Basics that we shouldn't have to request (such as splash guard on the shower door so water doesn't leak out onto floor) didn't get installed. Balls were dropped. Waiting for a final fix and I will update this once that's done with a new photo. read more

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Beware of the "warranty" TLDR: Shower door they installed with remodel exploded on our son, took over 2 months to replace, and I experienced the worst customer service ever! We had our bathtub done in Jun '23 and everything went great. We paid more than we had originally planned but we thought that going through NorCal (this business' former name) was worth it bc of the warranty. Fast forward to Oct '25 and my teenage son is in the bathroom and all of a sudden we hear a big boom and the sound of glass shattering. I PANICKED thinking he fainted and then fell through the glass shower door. He came running out and was covered in shards of glass everywhere, blood and cuts all over his arms and legs and was confused and freaked out. He said he was on the toilet when all of a sudden the shower door just exploded and shattered glass everywhere. (Photo attached) Apparently the integrity of the glass can be affected during production, shipping, or installation. I wasn't sure what to do because we only have one bathroom for our family of four and my kids (and myself) were now terrified to go into our bathroom. We decided to get a hotel room for the night until we could figure out what our next steps were. I also found out that you could buy safety film to put on glass doors to hold them together in case they shatter. We decided to buy it for the remaining door and then got a shower curtain so we could continue to use our shower. I remembered we had a warranty through this company and emailed the last correspondence I had and never got a response. So I called two days later the number on the email and asked if this was covered. It was so I was relieved. I had questions on how long it would take and if I could have them put the safety film on the doors even if I had to pay for it. The call center said they would have to ask the installers and someone would get back to me. It took ONE MONTH for me to even talk to the coordinator for installing the new shower door. And the only reason someone called me back was bc I called back the call center, asked for the supervisor and she escalated the issue to the owner. I magically got a call the same day. I was told someone would respond in 5 days. I called every week to follow up. Then when the coordinator called, she took no time to ask me questions and just immediately asked if they could come replace the door the next day. We have one bathroom for a family of 4. I work, my husband works, my kids have school and activities. I can't just drop all my plans bc they remembered to finally call me back. I reminded her I had questions on how long the install would take as well as if they could install the safety film as now our family was anxious every time we were in our bathroom. I asked if we could be reimbursed for the safety film we bought for the shower door and the shower curtain for their delay in response (less than $100) and was told no. We finally got to an agreed scheduled install day but they said they couldn't do the safety film. Fine. I was annoyed but we would just do it ourselves. They said the installation should take like 1hr bc all they had to do was literally just pop another shower door in. The installers show up and they start bringing in more materials and mention they are changing both doors. I was confused but I was like, "Okay maybe we're just getting a whole new set of doors?" Then I notice the new doors are a different size than what we currently have. WHAT?!?! Apparently when we had our doors originally installed, they gave us ones that were different than what was recorded. WHY?? I was PISSED. This back and forth took another couple hours to figure out and then finally get the new door in (which btw had different hardware) so now they don't match. I asked for compensation again of the safety film and shower curtain (less than $100) and was told management would call me back. I have followed up numerous times and have been ghosted. It's now Mar '26. I don't even care about the money but this experience was AWFUL and not to mention traumatic. read more

True North Kitchen and Bath - Shower door exploded 2 years after installation. - Kitchen & Bath Near Me - Burlingame, California

While the quality of the work is robust, they do not know their codes for permits. An "oversight" of electrical work clearly evident prior to project start derailed my remodel in favor of True North profiting. I'm glad I outsourced to a trusted contractor instead of continue to place faith in True North. read more

I reached out to the north kitchen and bath, for consultation on a bathroom project. The salesperson was phenomenal and provided one if the better insights about our project. Unfortunately, our situation did not line up with our project. I wouldn't hesitate in both recommending them or using them On another different project. read more

I would give 0 stars if that were an option. Read the 1 star reviews to get a good idea of True North's service and quality. Poor workmanship, delays, slow to no response. Work crews were scheduled but never arrived. Shop around, there are much better options out there. read more

Dmitri, Serge, and Vlad did a fantastic job in my bath remodel. They were professional, courteous, and all around pleasant. They were tidy, polite, and finished early. I would hire them again in a minute!! https://youtube.com/shorts/InH0Et5s82U?si=qYVfc-vUV52y5bgG read more

I'm extremely happy with the entire progress of the job from start to finish. Completed in under time (this was first project I've ever done that was completed FASTER than promised). Price was not inexpensive, but the time and stress saved made it worth every penny. read more

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I cannot say enough about this company. From the salesperson to the installers it was a wonderful experience. The installation was done earlier than expected. Unfortunately they found termites behind my bathroom tile and had to replace all the wood causing them a two day delay. This was handled in a very professional way and they replaced the wood, wiring, etc. and even patched the paint where needed. Gabor and Jose were our installers - they were so professional, easy to work with and the cleanest contractors we have ever worked with. You couldn't tell they had been here when they left each evening. Besides tolerating my barking dog, I hope they found the job was a success for all! I would recommend them in a heartbeat!!! Great job guys. read more

True North Kitchen and Bath - Kitchen & Bath Near Me - Burlingame, California

My husband and I had a great experience with True North Kitchen and Bath. We put our trust in this company to guide us through the remodeling process of a master bathroom that hadn't been renovated since 1960. A huge thank you to Ray the design consultant, Matthew the project manager and all the people we met or spoke to along the way. With their assistance we have made our little outdated bathroom something we can enjoy for many years to come! We highly recommend True North Kitchen and Bath for your remodeling needs. You will be in good hands. read more

I reached out to Home Depot first, and then my bathroom job got routed to True North. Elysia was punctual, responsive and resourceful, not pushy. She explains things well and keeps it to my liking. I look forward to completing the project with the company and posting the before-and-after pictures here. read more

We had a great experience working with True North for remodeling 2 of our bathrooms. We need to have the shower/bath tub areas remodeled and changed our sink fixtures, and each bathroom took 3 days. Our project managers were Tim and Max, and our installers were Gabor and Balint. They were all respectful and communicated us realistic expectations on timelines, and asked us questions as needed, and we were happy with the finished product! We will definitely use them again next time we need more remodeling done and would highly recommend them. read more

True North is truly Amazing! Their staff members are highly Professional and a Pleasure to work with: Jason, Denise, Miles, Max, and especially Adam & Ivan, the two Awesome Installers!! Highly Recommend this Company for Kitchen and Bathroom work. They renovated our Master Bathroom to Perfection. Our HOA was quite slow to approve the project but True North followed things up and got all the required paperworks and inspection arranged in timely manner. Made things very easy for us. We will definitely use them again for future projects. read more

It has been a few months since our bathroom was renovated. Now, I want to share how our bathroom looks like. Thanks to all the staff and workers who made this possible. Beauty and Excellence! read more

True North Kitchen and Bath - Bathroom - Kitchen & Bath Near Me - Burlingame, California

Ridiculously outrageously expensive quote to replace my one piece bathtub with a one piece shower. $28,000 my eye.

Two phone calls to request an on-site visit and quote, only to receive another text at 3:30 pm the day before the scheduled appointment saying they needed further information by 5:00;pm or they could not send anyone out. Unfortunately, I did not see that text. I can see why some people complain about unexpected delays. Unable or unwilling to even keep an appointment for a quotation. I will not give True North another opportunity. read more

I recently had shower put in my second bathroom, by NorCal and I'm in love! The entire experience was great. Started with Elysia, who was very pleasant and patient. She helped me choose the design of the shower. When I was unsure, she had great suggestions. Ryan, the project manager, was awesome. He oversaw the project ensuring that all was in order. I felt very taken care of and had confidence that the job would be completed appropriately. Sergei who actually installed the shower, very pleasant as well. He was professional, timely and very clean. He is such a hard worker and did an absolute excellent job! Sergei also had another worker assist. Although I don't know his name, he was great as well. To the entire NorCal team, thank you! read more

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I want to thank the team, Luise, Tim and Nick for their help in selecting the bath to shower conversion that I had installed. I first met with Nick who did the first assessment of the work that needed to be done and he assisted with great advice on what I should have installed. From his assessment of the wet area he was right on point. Tim came by a few days after to reassess the bathroom condition and to make sure that nothing was left out. Luise, the installer made it happen. He kept me updated and everything that was going on in my bathroom. Their workmanship is amazing. I highly recommend them if you're planning a bathroom remodel. They were all punctual and they finished the job exactly when they said they would. read more

True North Kitchen and Bath - Bathroom - Kitchen & Bath Near Me - Burlingame, California

I came across NorCal Remodeling Group through Bath Planet advertisement on FB. After receiving 2 other consultations and quotes, I decided to move forward with NorCal Remodeling for the following reasons: - COMMUNICATION: Initial schedule and consultation communication via web form, phone call, email, and text were clear and punctual. Each representative hand off the project to the corresponding person with ease and everyone is kept in the loop during hand offs. - PRICE: Initial quote was slightly higher than others, however, with their promotions, it was reduced to competitive price. Full shower/tub and vanity remodel was $15K (purchased the vanity, mirror, and lights separately). Plus, the lifetime guarantee also gave me a peace of mind. - CONVENIENCE: I appreciated the concept that one business, NorCal Remodeling Group, would handles all the supplies purchase (through Bath Planet), delivery, and installation. While other companies I consulted with required either I source all the materials, or only managed the shower/tub but not the vanity section. - SERVICE: Design Consultant/Jason B: My first meeting was with Jason B, who was a Design Consultant/Sales. He was friendly, informative, and paid attention to details. For example, he measured the wet area and verified with Project Manager to confirm that a deep soaker tub would fit in the area no problem. He also advised to purchase a specific style and dimension of the vanity to ensure that less piping adjustments is needed to avoid additional costs. I set my decision timeline/expectation at the front end so he was aware of my commitment level. One sales person to another, I know not to waste anyone's time. Construction Coordinator/Miles P: Through email and text exchange, Miles kept me posted with Bath Planet order progress and estimated delivery/installation time line. He also double checked that I will have my vanity supplies ready to go before handing me off to the Scheduling Concierge and Construction Coordinator. Scheduling Concierge/Construction Coordinator/Denise B: Through email, calls, and text exchange, Denise was proactive in scheduling installation dates by coordinating with my schedule and the installer's availability. She kept me informed through the schedule and reschedule process. Project Manager/Maximillion S: Max was my key contact whom I worked face to face on multiple occasions. He visited on site to ensure that the preliminary project is on par with what was discussed and ordered. He further advised me on my vanity and light purchase to ensure that I'm not going to incur additional labor fees that were outside of the initial contract (ie. moving the electricals and plumbing). He visited on site each day of installation to ensure project is going as planned, and collected payments. Installers: There were a group of 4 installers on Day #1, and 3 installers on Day #2 to finish the job. They were respectful of our home and you can tell they enjoy their work. There was a slight language barrier but we managed. It's been 4 days since NorCal Remodeling Group transformed our guest bathroom. I no longer need to use my original 13" tub, and now enjoy full submersion in the deep 19" soaker tub. The materials are beautiful and I'm 100% happy with this remodel! read more

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Through Home Depot they contracted with True North Bath and Kitchen for our bathroom remodel. Delayed over two weeks due to miscommunication with team for start dates. From there went downhill. Over pricing for services, plumbing, electrical, based on permit language and CIty and County of San Francisco regulations for remodels. Staff was pulled from project causing further delay as well as city permit issues for clearance. Our bathroom tiles cracked and we had to have them redone by another service agency, sealant to shower peeling and cracks noted. Our hardwood floors suffered scratches, which we repaired after project finished. Care is covering the floors was minimal to say the least. After installation and using the bathroom found issues that were relayed to company and again delays in getting the customer satisfaction needed to have issues remedied. All the time being told that the installation staff were booked tight and no pending dates given even when we gave dates that should have been honored as part of the customer service they pride themselves on. Would not recommend this company unless you have a lot of cash to spend, don't need or care about job scope work and completion to your satisfaction. Worst costumer service ever and work ending process a bit sketchy. read more

We had a problem with our shower and called True North Kitchen and Bath. They responded quickly and sent a representative to our home. We were very impressed and appreciative of the service we received from Matthew Ramirez. He went above and beyond to procure the parts we needed and finish the job for our convenience. He was professional, knowledgeable and thoughtful. After this experience, we would highly recommend True North and give more than 5 stars if we could. read more

Had the experience of doing bathroom remodel with these guys and we had a wonderful experience from the whole team. We decided to do the remodel through home depot and it was put to NorCal Remodeling group through them. First of all, Belmin did a great job helping us pickup the right design for our bathroom and we are very happy with what he came up. We changed the bathroom tub to standing shower. Gabor and Balint, the two people who did the actually work was really good. We had a concern about having the work done with a toddler at home. But they made sure everything was done neatly and warned us even when there is a little bit of sound during the construction process. They actually completed the work in 3 days instead of the 5 days mentioned earlier. Also it really is a relief when you don't have to do extra cleaning with a remodelling work at home. Finally our project manager Ryan was very good at communicating about the work and detailing everything post work too. Would definitely recommend these guys for the remodelling work! read more

True North Kitchen and Bath - Kitchen & Bath Near Me - Burlingame, California

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This is an overdue review for our bathroom remodel. Would highly recommend Max (project manager) and his team Vlad and Dmitri for doing a wonderful job with the overall project. Max was great with communication and he made sure that we were up to date with the progress and with whatever issue the project had. They were also great with the timeline of the project. read more

We worked with NorCal through Home Depot. The designer was helpful and patient as we picked colors and styles for our two shower remodels. She also helped make tradeoffs to stay within our budget. The installation went reasonably well. The installers were respectful, not overly noisy, and did a decent job of cleaning up after themselves every day. But they did not speak English well. There were multiple inspections required, and NorCal helped minimize any delays. It took two weeks for two small showers, including some repair work on one shower. The workmanship was excellent, both structurally and aesthetically. Overall we are very pleased with our two new showers!! This was a nice modernizationto our 1990 home. read more

We were supposed to be having a lifetime coverage for the material and workmanship. In four years, the showerhead was rusting. However the warranty coverage is denied as the rusting is said to have been caused by hard water. Shouldn't the quality be good enough to sustain hard water that we have in the bay area water supply? Also the silicone caulking became moldy too and that wasn't covered in the warranty as well. read more

Kudos to Max Soy for project management and our two amazing installers, Luis & Jose. True North exceeded my expectations for a beautiful job well done. read more

Straight ripoff 25k to remodel a bathroom You guys are smoking some good shit I feel sorry for the people who pay for this It's a premade shower enclosure not labor extensive tiles Got it done from local contractor for 9k the whole bathroom read more

We couldn't be happier with the work that was done to remodel both of our bathrooms in just ten days. The end results are fantastic and just what we were hoping for. The professionalism in communication and follow through were very much appreciated. The level of craftsmanship on the entire project is absolutely amazing. read more

We had NorCal replace our frameless glass shower with the same footprint but 3 walls instead of 2. Finding a bath remodel company that could actually build that third wall was not easy as most simply install pre-fab materials. Nick did our estimate and fully understood the issues and explained how NorCal could complete our project. We also wanted to replace the fixtures in our second bath shower, difficult because we didn't want to disturb the existing tile. Our project manager Tim reviewed the work to be done and oversaw the installation. Demetri and Ivan were our installers and were terrific. Their attention to detail, to measuring, and custom fitting was outstanding. Very happy with the results. Highly recommend. read more

The NorCal team Ivan, Ryan, Victor and Cesar were all knowledgeable professionals and a pleasure to work with. The communication prior to the start of work was outstanding,. The job was completed in 2.5 days, each day ending with a clean and safe area. The material and installation is beautiful and beyond our expectations. Given that this remodel was required to make our bathroom handicap accessible we feel the price was reasonable. Very happy customer read more

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Do not use this company they ripped off my elderly parents! Worse when i tried to discuss the return of a deposit when my parents decided not to use them (they are 88&92) they would not return my phone calls(several). Will be reporting them to contractors licensing board read more

For those who are seeking to update your Shower or Bathtub shower areas, we would strongly recommend that you go with NorCal Remodeling Group. We shopped around and did our research before making contact with them. The high marks they receive from their customers are a testimony to their five-star customer service and the quality of products and work. Our Project Manager Chris Ellis, Scheduling Concierge and Construction Coordinator Denise Beeson and Joe Rosales, Construction Manager kept us informed and calm during the entire process. Luis was the Installer and he is extremely good at what he does. Luis has a strong work ethic, knows what he is doing, respectful, and went above and beyond the call of duty to ensure we were happy with the installations. Anytime we had questions or concerns, Chris was prompt at addressing quickly, fairly, and completely. Our Bathrooms remodel included a complete overhaul of the wet areas in our Shower Master Bathroom, and bathtub/shower combo in our Guest bath. Included in both spaces was the installation of new shower doors, new moister fans in the ceilings, mirrored mirrored Cabinets with built-in lights, and removing an old medicine cabinet and closing the wall back up. Our bathroom remodel came in at budget, turned out beautiful, and has most certainly increased the value of our home. The materials are of high quality, easy to clean, and come with a lifetime guarantee for defects. I would use NorCal Remodeling again 7 times a week and twice on Sunday! NorCal Remodeling is all about long-term, lifetime customers, not just a single job. Thank you, Chris Ellis and NorCal Remodeling Group for your amazing customer service. read more

True North Kitchen and Bath - Kitchen & Bath Near Me - Burlingame, California

I chose True North based on the reviews and I'm glad I did. Tim, the project manager, provided excellent communication throughout the entire process. And I can't give enough praise to the installers Gabor and Kevin. Great guys, great work ethic, and a pleasure to deal with. Thanks True North! read more

I would highly recommend. Everyone on the team was very knowledgeable and did great work. We were well informed at every stage of the process. Our shower looks super modern and classy. read more

This building is a 1977 original in mint condition - it's just that the mints are those smooth plastic ones that the restaurant got from the Dollar Store (1,000 mints for $1, take as many as you like). Okay, so they take that out and installed a rain shower with floor-to-ceiling paneled walls. The wall work and caulking looks fantastic! There's absolutely no grout to worry about so the shower now takes very little cleaning and feels much more sturdy. The installation work is exceptionally clean with crisp lines. Overall it looks like I didn't install it, and this is a very good thing indeed. A big shout-out to Tim for showing us the light, and to Balint for a superb installation job. Excellent work! read more

From start to finish, my experience of working with NorCal Remodeling Group to remodel my bathroom deserves an A++. They handled all the bureaucracy to obtain the necessary city permits and scheduled the appointments for every single city inspection. They kept me updated in a timely way throughout the entire process on the progress for obtaining permits and the project manager showed up for every inspection in case the city inspectors had questions. NorCal Reemodeling Group was flexible when it came to scheduling the work at my condo, especially when I had to reschedule. And when the craftsmen began the work, they were respectful, professional, communicative, and did top-notch craftsmanship. I am so pleased with the results! The quality of materials and the attention to detail are superb and I am *beyond* thrilled with my new bathroom. And best of all, as promised, it took no more than 1 week to complete! Highly recommend this business!! read more

True North Kitchen and Bath - Kitchen & Bath Near Me - Burlingame, California

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Just had a shower replaced in our master bath and we are simply delighted! The entire experience was positive. Very friendly initial consultation, followed by a meeting with an awesome PM named Mark. The constitution crew was simply amazing! Got the whole thing done in 2 day, working late into the evening so they wouldn't have to come back for a third day. This was great for me as I needed to go into the office. They were super professional and polite, kept things very clean and did wonderful work! I highly recommend Norcal Remodeling Group! read more

True North Kitchen and Bath - New shower - Kitchen & Bath Near Me - Burlingame, California

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