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    True North Kitchen and Bath

    4.5 (217 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 2 months ago

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    Services - True North Kitchen and Bath

    Bathroom remodeling

    Remodeling

    True North Kitchen and Bath Photos

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    Reviews With Photos

    niche, corner shelves, shave bar
    Teri G.

    Owner seems legitimately concerned with the quality of the work and says he's working on improving the team's work & communication. My experience was that the installation was somewhat sloppy, getting things fixed was difficult, the sales manager told us many things that then weren't communicated to the installation team. Basics that we shouldn't have to request (such as splash guard on the shower door so water doesn't leak out onto floor) didn't get installed. Balls were dropped. Waiting for a final fix and I will update this once that's done with a new photo.

    Shower door exploded 2 years after installation.

    Beware of the "warranty" TLDR: Shower door they installed with remodel exploded on our son, took over 2 months to replace, and I experienced the worst customer service ever! We had our bathtub done in Jun '23 and everything went great. We paid more than we had originally planned but we thought that going through NorCal (this business' former name) was worth it bc of the warranty. Fast forward to Oct '25 and my teenage son is in the bathroom and all of a sudden we hear a big boom and the sound of glass shattering. I PANICKED thinking he fainted and then fell through the glass shower door. He came running out and was covered in shards of glass everywhere, blood and cuts all over his arms and legs and was confused and freaked out. He said he was on the toilet when all of a sudden the shower door just exploded and shattered glass everywhere. (Photo attached) Apparently the integrity of the glass can be affected during production, shipping, or installation. I wasn't sure what to do because we only have one bathroom for our family of four and my kids (and myself) were now terrified to go into our bathroom. We decided to get a hotel room for the night until we could figure out what our next steps were. I also found out that you could buy safety film to put on glass doors to hold them together in case they shatter. We decided to buy it for the remaining door and then got a shower curtain so we could continue to use our shower. I remembered we had a warranty through this company and emailed the last correspondence I had and never got a response. So I called two days later the number on the email and asked if this was covered. It was so I was relieved. I had questions on how long it would take and if I could have them put the safety film on the doors even if I had to pay for it. The call center said they would have to ask the installers and someone would get back to me. It took ONE MONTH for me to even talk to the coordinator for installing the new shower door. And the only reason someone called me back was bc I called back the call center, asked for the supervisor and she escalated the issue to the owner. I magically got a call the same day. I was told someone would respond in 5 days. I called every week to follow up. Then when the coordinator called, she took no time to ask me questions and just immediately asked if they could come replace the door the next day. We have one bathroom for a family of 4. I work, my husband works, my kids have school and activities. I can't just drop all my plans bc they remembered to finally call me back. I reminded her I had questions on how long the install would take as well as if they could install the safety film as now our family was anxious every time we were in our bathroom. I asked if we could be reimbursed for the safety film we bought for the shower door and the shower curtain for their delay in response (less than $100) and was told no. We finally got to an agreed scheduled install day but they said they couldn't do the safety film. Fine. I was annoyed but we would just do it ourselves. They said the installation should take like 1hr bc all they had to do was literally just pop another shower door in. The installers show up and they start bringing in more materials and mention they are changing both doors. I was confused but I was like, "Okay maybe we're just getting a whole new set of doors?" Then I notice the new doors are a different size than what we currently have. WHAT?!?! Apparently when we had our doors originally installed, they gave us ones that were different than what was recorded. WHY?? I was PISSED. This back and forth took another couple hours to figure out and then finally get the new door in (which btw had different hardware) so now they don't match. I asked for compensation again of the safety film and shower curtain (less than $100) and was told management would call me back. I have followed up numerous times and have been ghosted. It's now Mar '26. I don't even care about the money but this experience was AWFUL and not to mention traumatic.

    New vanity, lights and medicine cabinet
    Alex T.

    I'm extremely happy with the entire progress of the job from start to finish. Completed in under time (this was first project I've ever done that was completed FASTER than promised). Price was not inexpensive, but the time and stress saved made it worth every penny.

    I cannot say enough about this company. From the salesperson to the installers it was a wonderful experience. The installation was done earlier than expected. Unfortunately they found termites behind my bathroom tile and had to replace all the wood causing them a two day delay. This was handled in a very professional way and they replaced the wood, wiring, etc. and even patched the paint where needed. Gabor and Jose were our installers - they were so professional, easy to work with and the cleanest contractors we have ever worked with. You couldn't tell they had been here when they left each evening. Besides tolerating my barking dog, I hope they found the job was a success for all! I would recommend them in a heartbeat!!! Great job guys.

    Bathroom
    Joseph C.

    It has been a few months since our bathroom was renovated. Now, I want to share how our bathroom looks like. Thanks to all the staff and workers who made this possible. Beauty and Excellence!

    Leah K.

    I recently had shower put in my second bathroom, by NorCal and I'm in love! The entire experience was great. Started with Elysia, who was very pleasant and patient. She helped me choose the design of the shower. When I was unsure, she had great suggestions. Ryan, the project manager, was awesome. He oversaw the project ensuring that all was in order. I felt very taken care of and had confidence that the job would be completed appropriately. Sergei who actually installed the shower, very pleasant as well. He was professional, timely and very clean. He is such a hard worker and did an absolute excellent job! Sergei also had another worker assist. Although I don't know his name, he was great as well. To the entire NorCal team, thank you!

    Bathroom
    Ed R.

    I want to thank the team, Luise, Tim and Nick for their help in selecting the bath to shower conversion that I had installed. I first met with Nick who did the first assessment of the work that needed to be done and he assisted with great advice on what I should have installed. From his assessment of the wet area he was right on point. Tim came by a few days after to reassess the bathroom condition and to make sure that nothing was left out. Luise, the installer made it happen. He kept me updated and everything that was going on in my bathroom. Their workmanship is amazing. I highly recommend them if you're planning a bathroom remodel. They were all punctual and they finished the job exactly when they said they would.

    BEFORE

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    2 months ago

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    11 days ago

    Happy with our bath remodel. From design to completion great communication and excellent work. Would definitely recommend

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    3 months ago

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    5 months ago

    Ridiculously outrageously expensive quote to replace my one piece bathtub with a one piece shower. $28,000 my eye.

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    Page 1 of 6

    Ask the Community - True North Kitchen and Bath

    Review Highlights - True North Kitchen and Bath

    The project manager, Tim, helped move things smoothly and kept communications open and solved problems quickly.

    Mentioned in 41 reviews

    Read more highlights

    Floor & Decor - Interior

    Floor & Decor

    (432 reviews)

    $$

    I've had a great set of experiences at this store. It's quiet during the week, and the staff are…read moremost kind and willing to offer their suggestions and support. In particularly, Fernando helped me find specific tiles -- not an easy feat! And he came to my aid again, when I circled back for mosaics. This completely exceeded my expectations.

    Hello Everyone! I don't usually take time to do these reviews but I felt compelled to warn all of…read moreyou against doing business with this establishment. Last year we bought hardwood floor from them for our Kitchen--A couple of weeks ago an Appliance Repair Guy scratched our floor and I wanted to see if we could repair the floor instead of changing the whole thing--I called Carlos there and he was very nice and said our floor was discontinued but he had a couple of boxes that we could come get them--He said that since our floor was a year old the boards might not match if that was the case he would return them for us--We went to the store and they loaded the boxes in my car. The boxes were very old and not in good shape and were slightly opened on the ends of the boxes--We unloaded them and waited for the contractor--When the contractor arrived of course he pulled one board out of each box to make sure there were no stains on the Maple Wood--Once they pulled these couple boards out it was discovered that they were severely damaged and the color of these the boards in these boxes were different than what I have on my floor--I immediately texted Carlos and he texted me to bring the 2 boxes back for a full refund--I still have the text message on my phone---He was very nice and said no problem. When I arrived at the store, the employee at the Counter was extremely rude and immediately started talking down to me as if I was a student in her classroom--I nicely explained the issue and showed her the text message from Carlos and she started talking to me down again and said well I am not taking them back! I was flabbergasted! I have never seen any retailer act like this! Home Depot, Lowe's, etc would never act like this--She brought our her Manager Quinn and she told him to back her up even though she was wrong and of course, that is exactly what he did---They made no attempt to resolve this or make me feel good as a customer who put my trust in them as a customer---Didn't even offer a store credit--Just kept lecturing me how he would lose money!!! Especially after I had spent thousands of dollars with them last year! On top of it! They kept the Merchandise and made no attempt to give it back to us before we left the store!! Now, it will have to go to the Credit Card as a dispute but can you guys believe all this for a lousy $300?? How petty they were/are! I will never go back to these guys and I wanted to give all of you a heads-up!

    Xpress Kitchen & Bath

    Xpress Kitchen & Bath

    (91 reviews)

    $$

    Xpress Kitchen & Bath remodeled our kitchen, three bathrooms, and our laundry room. They exceeded…read moreevery expectation. - Finished early: Steve, the designer, originally estimated a 13-week timeline (same as another contractor we interviewed), but Majid, the owner, Kevin, and their team delivered everything two weeks ahead of schedule. - Accurate, transparent pricing: The initial estimate included materials and labor. We made several additions and deletions along the way, and every change was priced fairly. The final cost ended up within 2% of the original estimate - no surprises, no hidden fees. - Excellent design support: We met with Steve many times to refine the floor plan and choose materials. His guidance was thoughtful and patient, and we loved the final design. - High quality materials: Most selections came from their showroom, and everything was top-tier. For example, they recommended porcelain tile instead of the luxury vinyl many contractors push. - Outstanding workmanship: Majid was on-site almost every day, making sure everything was done right. He often suggested improvements that weren't specified in the contract, always with our best interest in mind. - Great follow-up service: After completion, a few minor issues came up. Kevin and later Lawrence responded quickly and sent someone out right away. We highly recommended Xpress Kitchen & Bath for any remodeling project.

    Once again, this team delivered an incredible experience from design to execution. Though this is…read moreour second project with Majid, Steve and team, the photos speak for themselves, so I wanted to give a special shoutout to their integrity. They have honored their one year warranty not once but twice. Since completing our master bathroom last Summer, the team was called to address a tiling and tub issue. The tub ended up being faulty; regardless, Majid sent his plumbers to address the issue. We cannot express how grateful we are for our beautiful bathroom that we enjoy every single day. They stand by their workmanship and deliver incredible service and projects. Thank you!

    KZ Kitchen Cabinet & Stone

    KZ Kitchen Cabinet & Stone

    (82 reviews)

    My son recently bought his first home--a true fixer-upper--and that's how our journey with KZ…read moreCabinet and Stone began. We walked into their showroom in South San Francisco not knowing what to expect, and were greeted by a friendly gentleman named Bailey. Little did we know, that moment would mark the start of both a great project and a lasting connection. Bailey is professional, knowledgeable, sincere, and incredibly patient--everything you'd hope for in a salesperson. I originally was just looking for flooring at KZ but Bailey made us feel so comfortable we ended up getting pretty much everything here. One stop shop to save time and energy . He offered thoughtful advice every step of the way and was always there when we needed help. Even on his day off, he went out of his way to make sure everything was prepared for us. That level of dedication is truly top-notch. Their pricing is competitive, but for me, outstanding service makes all the difference--and Bailey delivered exactly that. If you're planning any remodeling, I highly recommend giving KZ Cabinet and Stone a try. Be sure to ask for Bailey--you won't regret it. The only negative feedback I have is the warehouse pick up staff may not be the most friendly but the job gets done.

    This review is long overdue. Terry was the one who helped us at KZ Kitchen, and he was great to…read morework with--knowledgeable, patient, and very responsive throughout the entire process. There was a lot of back and forth due to changes in our renovation, but thanks to his help, everything went smoothly. Overall, KZ Kitchen offers a good selection of home renovation and kitchen products with decent quality for the price. While some items may take time depending on availability, our experience was positive, and we would definitely consider KZ Kitchen again for future renovation needs.

    Kohler

    Kohler

    (9 reviews)

    My husband and I visited the store for the first time this past Saturday. We walked around for…read moreabout 10 minutes, admiring the new space, but were never acknowledged by the sales associate -- even after passing the front several times. After viewing most of the products, we decided to leave. As we were heading out, another couple walked in and were immediately greeted with a friendly and enthusiastic "Hello, welcome in!" While we weren't necessarily shocked, the contrast in treatment felt like a microaggression and was extremely off-putting. My husband and I have lived in Burlingame since 1996 and have been fortunate to rarely encounter such blatant racial profiling in our community. This experience was disappointing and left us feeling unwelcome in a place we were excited to support.

    Honestly, I didn't expect much when I walked into the Kohler store in Burlingame -- I just needed a…read morenew shower head. But wow, the place is actually really cool. So many nice setups, I kinda got distracted checking out all the fancy stuff A girl working there asked if I needed help (but not in a pushy way), and she explained a couple of things I never even thought about, like water pressure and finishes. I ended up picking something better than planned and I'm pretty happy with it. Prices are not the cheapest, but the quality feels totally worth it. And it's nice to see things in person instead of scrolling online forever. I'll probably come back when I finally redo my bathroom.

    True North Kitchen and Bath - kitchenandbath - Updated May 2026

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