It was okay. The staff did their job and the place was fine, but the overall experience felt pretty…read moreordinary. Nothing terrible happened, though I expected a little more.

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

The good- Responsive, professional, nice techs. Spent a lot…read moreof time trying to fix our problem. Sent out senior tech and supervisor. The problem- They should not be touching Daikin systems. They don't like them and they aren't trained properly on how to fix them. After three weeks and at least 15 hours trying to fix unit they said it was the compressor ($3k). We decided to get a second opinion while waiting on said compressor and found a company that installs and fixes this brand. They said it was not the compressor and that the first thing they should've done is noticed the thermostat, which is the "brain" of these systems hadn't been updated in 3 years. I'm giving two stars for effort. I also take some responsibly for hiring them in the first place. I did not understanding the complexity of the Ac unit in the house I bought and did not realize I had to update it, etc. If you have a simple problem on a brand they install try them out. Also, do not buy a Daikin.

My pipes were rattling. quoted $3300 by Thomas Galbraith on 07/10/26 for a new water heater. I said…read moreno. They settled on $900 for a "pressure valve" and "thermal tank" and 1 (one hour) of work. 1st result on homedepot.com for a new hot water heater 07/11/26 (not on sale) is $409. They tried to quote $3300??? I was given a window of 2pm - 4pm and I planned accordingly. This guy showed at 12:15pm (WAY TOO EARLY) and I of course WAS NOT THERE!!! He seemed annoyed at that... Not sure if anything they did is leget. I still don't have a receipt -- will update if and when one comes. Refused to accept my coupon (which states ANY REPAIR over $100). I will be reporting them to the BBB, FTC and any other place I can. At a minimum, the coupon is false advertising and completely illegal. Again, "ANY" repair! No listed exceptions. Coupon was NOT expired

Horrible company, was offered a free quote just for them to come out and charge $200, tell me they…read morecouldn't fix the issue and leave. Called another plumber and it was fixed in 2 minutes. Save your money!

I called due to flooding in my basement that appeared to be a blocked floor drain. The Mr. Rooter…read moretech agreed and called another tech with a camera. When drain was scoped broken pipe and trench rot found. They scoped cleanout outside house to city line and found 2 areas of pipe broken from roots and 2 broken w/o roots and areas of trench rot. Estimate for new inside (blocked by wall) and outside clean-out (not 2 way), and new pipe blown to city line was $29,800. I wrote check for 1/2 and financed 1/2. Next day I was presented bills for $4300 for inside work and $7200 for outside work. When I spoke to supervisor he put in new financing for entire $29K even though $15K check cleared my account. Work was completed inside and trench was dug. Even though rain was coming in I had to use my own tarps to cover trench with help from inside tech. The pipe was blown next day and inside work completed. I was given bill for $4300 for inside work and had to pay on credit card. The other $7k was going to be put for financing again. Still not sure if money paid was correct. They did not apply military discount when asked and was only going to put it on one invoice instead of the 3 they had for this job. However, they finally did. Trench was filled in poorly-about 5 inches not filled in from pipe to house and large mound of dirt left with my edging stones stacked neatly to side. The pipe sticks up about 9 inches from ground once I level out dirt myself and is in middle of flower bed not near house so it looks terrible. A hole was put in the wall on inside house which left of cleanout usable. I requested documentation for inside and outside. I have insurance policy for inside and outside. The invoice for trench and sewer pipe do not include any reason why work was needed so cant file for reimbursement of $7k. Requests for pictures or updated invoice ignored and calls not being returned. I wonder if work was necessary and feel cheated out of $26,000.

I've used this company for years and they've always been fair -- until now. I recently called them…read moreout for a clogged drain (which we know is clogged), and instead of just snaking it, they insisted on putting a camera down first -- starting at $850. When I questioned why we couldn't just unclog it first and only use the camera if needed, they flat-out refused. The tech got rude and ended up walking off the job. I'm not sure if this was just a bad apple or if things have changed at the company, but it really felt like I was about to be ripped off. I have no problem paying for necessary services, including a camera inspection if the problem persists. But charging $850 just to look before even trying to fix the obvious issue? That's just not right. Really disappointed, and I hope this isn't how they're doing business now.

Luke succeeded where other plumbing services had failed to open our plugged kitchen sink drain,I…read morehighly recommend all drains for your plumbing needs,Five stars for sure.

Very professional on phone. On Wednesday i made appointment for Saturday 1 pm. 10:00 am Saturday,…read moresomeone call from company and said we cannot come today and you can take appointment for Tuesday or Wednesday. That's made me very upset. On phone I explained her basement leakages has to fix and at the end today Saturday i am stuck and can't find anyone until Monday.stay away from these time wasters. These types of business just wanted people take there membership and pay every month for nothing .

Didn't give off the Mario vibe. I asked one of the workers to scream "Itsa me, Mario" and he told…read moreme to get lost. Nothing like the game.

Alex is awsome he is quick and efficient. he was quick to diagnose the issue and select the correct…read morecourse of action.

The drain cleaning done by the technicians was amazing! They were efficient in identifying and…read morefixing the problem and the pricing was SO REASONABLE! We are very happy to know that we will call Zoom Drain 24-7 for all of our drain and sewer needs.

Dupps was fantastic! They were on time, cleaned up afterwards, and were very courteous! The price…read morewas less than anticipated which was a nice surprise in this economy. Definitely recommend!

I used Dupp at my previous residence and again at my new home. They are wonderful. Responsive. And…read moredo a nice job. Fair with their pricing. Highly recommend!

I called them on Monday and was told that they could get to me on Tuesday. I called around 9 AM on…read moreTuesday to get an estimate of what time to expect them and someone picked up the phone and hung it up. This happened end several times. I waited on their call and did the same thing on Wednesday, and had the same experience. I waited until later in the morning and a lady did answer. She said no one was in the office and to try after lunch. Of course, no one answered. I called them today and they finally answered, but when I gave my name, they hung up in my face. We (our organization) have been here for over 12 years in Hamilton and always try to support Hamilton businesses first. I wish I could say that this is the first time that this has happened, but it is not. I wouldn't recommend them to anyone. They've are proof that good business ethics and being "good neighbors" aren't important.