I had a clogged main drain and none of my toilets or sinks worked. I called a few companies but no…read moreone could come out till the following day, which is out of the question. Toto-rooter came out quickly( within an hour) fixed the problem, and cleaned up afterwards. The plumber who did the work was very professional and knowledgeable. I definitely appreciated the extra effort.

Quick, friendly, and made sure everything was done right! They were very easy to work with and were…read morevery reliable!

Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Absolutely wonderful work, their prices seemed reasonable to me. I will continue to have them…read moreinspect my furnace and a/c. i would highly recommend these guys

Quick to answer and support HVAC repairs. Had to call them on a freezing Sunday morning and they…read morecame right away to fix the furnace! THANK YOU!!

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Our AC suddenly stopped cooling. We reached out to Quality and Anthony responded quickly. He came…read moreout the day and quickly diagnosed the issue and repaired costs. By the beginning of the next week the parts were delivered and repairs were done quickly. Anthony was very professional and kept us updated. We definitely will use Quality again.

The Roto Rooter Plumbers have always been professional and arrived on time. However, about a year…read moreago we had them install two water valves in our upstairs bathroom sink, right after they were installed I started hearing drips of water in our upstairs bedroom, so I called them back a month later. They said there was no leak because they didn't see water. Also, they broke the plastic handle to the main water shut off in the house. I realize things happen. I just worry about the structural integrity to my upstairs bedrooms and bathroom as well as being unable to shut off the water at the water main inside my house. Joe G at Featherston in Miamisburg. Thanks in advance for reading.

Predatory, Incompetent, or Both -- Avoid Roto-Rooter at All Costs…read more My experience with Roto-Rooter was so appalling, I feel morally obligated to warn others. It started with a sewage backup in my 792 sq ft basement on May 28, 2025. I had no prior experience with this, so I called Roto-Rooter, thinking they were reputable. They charged me $800 just to unclog the drain, which seemed high but I assumed it was a complex job. Because there was sewage involved, they told me I needed a quote for cleanup -- citing bacteria in the concrete. Fair enough. Then their Water Restoration Field Supervisor came to my home, reassured me the cleanup would take 2-3 days, and promised help in submitting the claim to my insurance. My insurance called multiple times with no response. Eventually, because this Google review, they responded. Shortly after, another technician came in saying he couldn't get the camera down the pipe to inspect it. He showed me how it wouldn't go through, then confidently told me it was broken pipes and quoted me $8,500 to jackhammer the basement and replace the piping with PVC. I didn't bite. Two weeks later -- yes, two -- they finally said the basement was dry. It made no sense to me that it would take that long, but I'm not a restoration expert, so I deferred to them. Eventually, I got suspicious and called a second company. The tech immediately ran a camera through the pipe -- no issue at all. He said he'd never heard of a camera being unable to pass unless something was being done wrong. The footage showed no broken pipes, just minimal root intrusion. In short, Roto-Rooter lied or was completely inept. And then came the gut punch: I received a $23,000 bill. For a partial basement cleanup of a minor sewage backup. I wish I were kidding. Look at the photos -- there is simply no way the work done justifies that cost. To recap: * They charged exorbitantly for simple services. * Lied (or were clueless) about my pipe condition. * Tried to upsell a $8.5K excavation based on false information. * Took far too long to complete a basic drying job. * Promised insurance help and then ghosted me. (Eventually after my reviews, they responded) * And in the end, sent a $23,000 invoice that is beyond outrageous. Do NOT trust Roto-Rooter. They are either dangerously incompetent, or predatory scammers -- possibly both. UPDATE: After receiving the insurance audit report, I can now confirm that Roto-Rooter massively overbilled and lied repeatedly throughout this process. They initially quoted $6k-$11k for water cleanup after a small sewage backup. What happened? A final settlement from my insurance adjuster of $11,328 for a partial basement cleanup -- with drying equipment left for 14 days for no legitimate reason. BUT ROTO ROOTER WOULD NOT RESPOND TO NEGOTIATIONS. As of July 29th, they have not responded. They also falsely claimed I was hard to contact or not available. That is absolutely untrue. I was either working from home while they were in the house or received 20-minute notice and arrived on time. They also implied I was going in and out of the basement, interfering. Another lie. I never opened the basement door while they were working -- except once, when all of their equipment had mysteriously stopped running and I checked on it. That was it. The insurance adjuster's audit backed up all my suspicions: they overcharged and found no justification for their bill. UPDATE 2: On August 5th, I received a lien threat from them because of their unwillingness to negotiate. It wasn't until August 13th that Roto-Rooter began showing a willingness to negotiate after I got a higher up email address. They falsely accused me of stopping my insurance from negotiating. It is not true and my insurance confirmed. As of August 18th, there has been progress in negotiations but there has been no agreement. Update 8/19: Roto-Rooter offered to settle at $19,000 (matching my insurance's position) but only if I removed all my posts, reviews, BBB complaint, Attorney General complaint, and agreed never to post about my experience in the future. I declined because my freedom of speech is not for sale. I did, however, accept $19,000 if my right to speak honestly about my experience remains intact. 9/3: After months of stress, I finally resolved my case with Roto-Rooter. My insurance generously paid $17,500, even though an independent audit valued the job at only $11,400. I ended up paying an extra $1,000 out of pocket just to walk away with a paid-in-full receipt for a $20,000 bill on a minor sewage cleanup in an unfinished basement. This was the most exhausting experience I've ever had as a homeowner. I would urge anyone considering this company to be extremely cautious. I have been through 19 rebuttals with them on the BBB, about 100 emails, and I filed a complaint with the Attorney General, the Ombudsman of Dayton and the FTC. Friends don't let friends choose Roto-Rooter.

Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

I woke up this morning, ( Jan 21 2025) and had no hot water coming from my sink faucet ... No water…read moreon the hot side at all. The overnight temps were below zero, the water supply is on the outside wall = frozen pipes. I called a number of local plumbers, and no one had anyone that could get to me quickly. Tarvin initially told me I would have to be a work in, understandably, I was not the first call for frozen pipes! Maybe 20 mins later, I received a call back from Tarvin and they told me a tech could meet me at my house in 45 mins. When the tech arrived (cannot remember his name), he told me they pulled him from his office duties for the day to take care of my issue. He was polite, friendly and got right to work. Within 15 mins he had the frozen line thawed, with no apparent leaks (fingers crossed). Polite, professional and reasonably priced. They also recommended a permanent fix for the freezing issue. Tarvin will be my 1st call for any future plumbing issues! Jeff H

just few days ago we had a very important job I. our house- replace whole air conditioning system,…read morefurnace etc as it's was 29 yrs old... plus is very expensive too... after shopping around we decided on Arlinghaus! whole process was very smooth, respectful and professiona! i was impressed so I asked guys who did job , watching them working , so I asked there names ! because I wanted people know who are great professional! we are retired couple and I know people complain that young generation not as good as generation before) well not the Keegan Points, Ryan Karle and also Lamar ! irs was a big project for us and for them to accomplish! now we are good for next 25-30 yrs or more! just writing to key other people know we really happy with Arlinghaus compan! thats all I wanted to say and my husband agree with me!)

Beware of this company. They are overcharging for HVAC systems. Three times as much as other…read morecompanies. They will put a lien on your house if they don't get what they want. Call ARC Electric in Wilder. They are family run. This company isn't anymore. They are SCAMMERS! I know real estate agents saying the same thing!!

Very responsive when I call for service. Friendly and…read moreknowledgeable service representatives. They have actually come to my house within an hour of a call.

I had a tech come out after receiving a ridiculous repair estimate of $19,000 from Roto Rooter. He…read morecame out talked me thru everything and came to the conclusion that although there are a couple problem areas I DO NOT NEED $20K in work . I can do some mitigation for about $1,500- if I want- not necessary at this time. ALWAYS get a second opinion- especially if a single female!!! It's sad but true. Thank you Feichter plumbing for saving me- and for having honest, helpful technicians. Not money hungry teams that show up to pressure you into something you do not even need!! Thank you

Well our HVAC saga continues but hopefully on a better path…read more This process as my reviews describe has been a challenge but I will give kudos when due. Arlinghaus has decided to change out the outdoor unit increasing size thus matching what was replaced. This is considerable expense to them but was the honorable thing to do. Hopefully this will be the final. Update to this review. In the end, Arlinghaus made a mistake sizing our replacement equipment up front but has gone a long way correcting that mistake in the end which is what really matters!

It's been almost 2 years since they installed our new HVAC and it still doesn't work and we can't…read moreget a call back. The technicians are lovely, friendly and polite. But the thermostats installed have never worked right. We've complained about them and had them out to check them and program them multiple times. Only one guy understands them so most of the techs made it worse. He got them to sorta work, but he revealed that they reset to defaults if the power goes out. They finally agreed to switch them out a week ago. Tech couldn't do it. Now there's a problem with the wiring. We've had no AC or fan for a week. We've called every single day and can only get their call service. They had to cut a hole in our ceiling to run duct work. They had a contractor repair it. The repair fell apart in months. Nobody EVER returned our calls. We finally had to pay our handyman to fix it. If they ever finish the job I'll let you know how their work is.