Found MY plumber! My hot water heater stopped working one night, I called them in morning and he…read morearrived the same day, promptly at the decided time. He was friendly, professional, quickly found and fixed the problem (he comes prepared to solve a variety of problems), cleaned up after. I had hot water an hour later. All this for a fair and reasonable price. Also, on the phone he was able to give me a ballpark estimate so I wasn't left guessing. I see no reason to go anywhere else. PS I actually called them a while back when a "hair wig" broke in my new pipes and slid down the drain, I was worried it would collect debris and form a clog and they reassured me that it probably just went out to the sewer, but if it ever does clog, he gave me an estimate. Didn't charge me a "house call" fee knowing things would be OK, and they have been for 3+ years. I may have even called them a 2nd time without hiring when the valves to my outside pipes sprung a leak, but my BF fixed it... again Copper Pipe was patient and not annoyed at my calling without hiring, said I could get them in if we couldn't fix it. So when my hot water heater broke and I needed a professional to fix it, I knew who to call. It is a great feeling knowing I have a plumber I can trust (competent, fast, won't rip me off) who can help me tackle any plumbing problem I have, and lucky for me they are only 5 minutes away. Because plumbing issues happen, and they always feel like an emergency.

It's December 23rd 6pm. Our water heater is failing. Panic sets in. Left vm for Will. He called…read moreback quickly. After a short chat, gave us a fair price and said he'd be here @9am....on Christmas Eve. He was prompt, professional and a lifesaver. We've found our plumber!

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Bob, and his dad before him, have done my in-law's family plumbing for decades. He's our absolute…read morego-to guy! His knowledge and response times are excellent and his pricing and treatment are always more than fair. No worried about getting ripped off with this guy!

I had a leaking main water pipe. Called nixon r plumbing at 7:00 am. Was told that someone would be…read morehere between 8:30 and 9:00 am. And they were.Jason was very nice and got right to work. Was done in 45 minutes. I was so happy to my water back. All for the price of a service call $130.00. I would highly recommended this company. Need plumber with conscience. Won't take advange and get there quickly. We have eleven people in our home ages 93 to 8months and having water is something that is hard to do without. Thank you Jason and Nixon r plumbing. Call you wont regret it.

I had a clogged main drain and none of my toilets or sinks worked. I called a few companies but no…read moreone could come out till the following day, which is out of the question. Toto-rooter came out quickly( within an hour) fixed the problem, and cleaned up afterwards. The plumber who did the work was very professional and knowledgeable. I definitely appreciated the extra effort.

Very disappointed with my experience with Root Rooter Plumbing Co. I was charged nearly $500, and…read moremy sump pump discharge line issue wasn't even resolved. I felt like I paid a lot of money without getting the problem fixed. Based on my experience, I can't recommend them. I'd suggest looking elsewhere if you want your issue properly addressed.

Mr Brown is simply excellent. Very modest as well. A bit hard to connect with, since he's a…read moreone-man business, but well worth your patience. His costs are also unbeatable.

Fair price for great service. One man band so he is in demand…read more And may take an extra day or two to get to you but in the long run worth it

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.